--- title: "PocketSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PocketSuite the right Coaching solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151558/PocketSuite/reviews/" page_type: "reviews" language: "en" --- PocketSuite 4 (47) [View alternatives](https://www.capterra.com/p/151558/PocketSuite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PocketSuite Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews MF Matthew F Owner LMBTHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Also, campaign texts, buy now pay later options, and subscription offering really have helped me scale my business and take on more clients.“ June 15, 2026 TG Tim G OwnerConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Customer service in awful and they what you to do everything online.“ May 6, 2024 BW Breana W Licensed EstheticianHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I enjoy appointment management, the ability to be able to accept deposits, good value for your money.“ June 5, 2026 CU Chase U OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I just want my money back at this point, but haven't been able to actually talk to anyone in management or sales for weeks.“ July 25, 2023 EB Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: 6-12 months. “I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry!“ July 17, 2025 DR Danielle R OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “The customer service keeps telling me to keep trying to sign in instead of solving the problem. “ September 29, 2022 CU Chase U OwnerFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The customer service is the worst that I have ever seen.“ July 25, 2023 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adriana H. Director Used the software for: ### "It is very useful for programming the daily activities of the organization." March 13, 2018 4.0 I did not get any benefit directly, I had the opportunity to see its operation by a primary state residing in the United States, and I explain what it is and what is useful despite being so easy to use. Pros It allows you to work as a team from the app, you can send scheduled messages, schedule payments and even contact employees and customers as assignment of activities. Cons It is not an app available for all countries in the world, which is a great disadvantage, because despite being so simple in Venezuela would be very useful to process customer payments and control them. Review Source JS Jess S. Owner Restaurants Used the software for: I used a free trial ### "Great product " November 18, 2024 5.0 Pros Easy to Use for all and great quality products Cons The program is easy to use even for those not as technical savvy Review Source RL Rae L. LMT Health, Wellness and Fitness Used the software for: Less than 6 months ### "This could be great, but give them a year to smooth things outbefore trying them. " December 17, 2023 3.0 Could this be a great booking system absolutely, but they have a lot of growth to get there. I’m a little more old fashioned. I like to do things from a computer. I like looking at things on a bigger screen and I also type much faster on a keyboard than my phone. Even though they have a “desk top version” it is almost useless. If you’re wanting to make settings changes to you app from a desk top, the chances from the desk top may not save. Forms: You can send intake forms to clients E-mail, so they have the option to fill the forms out on their computer or phone. However, if you want to fill out an internal form from your pocketsuit desk top to add to a client’s profile, for some reason, I couldn’t get the form to save. The only way for me to add a form to a client file, would be for me to fill it out on my phone. I refuse to fill out forms on my phone when I type 3 times faster on a key board. They’re marketing campaigns: If you are sending a marketing campaigns by text to clients they look fine. If you are sending the marketing campaigns to a clients email, they look like they came from a telemarketer or from a spam bot. They use this wired block text form that I don’t feel looks very professional. If you don’t want a credit card required when clients book, this is CERTAINLY not the software for you. Once you turn that feature on you can’t turn it back off. I have had to reset my credit card requirements time and time again. There is one of two reason I think my credit card settings keep being changed. Either the coding of there software is written in such a way that the credit card feature can’t be turned off, or every time they update pocketsuite, it changes your settings without your knowledge. Either way this is unbelievable frustrating. Which brings me to updates. This is why you should give this company a year before you join them. They are constantly adding things, changing things, which is great until they change all your settings without you knowing. I have NEVER allowed clients to do online same day appointments. Clients are welcome to call for a same day appointment, but booking online isn’t something I allow. They did an update to their calendar booking, THEY CHANGED all my settings. All of a sudden my booking requirements were changed. I had someone book, without me knowledge, for a same day appointment. Thank god I only live 8 minutes from work, but I was completely caught off guard by this. I was scrambling to get out of my house and I was late to my appointment. You want to talk about unprofessionalism. I’m building a BRAND NEW business and I was late to a new clients appointment. Last but not least there online booking from a computer. If you have clients that like to book from a computer, don’t use this software. I am booking my own clients because people think that my booking page is for returning clients only. They have a page, from the desk top version, that is telling you to put your phone number in to log into your account. So my new clients are texting me asking if I can book their appointments for them. Hopefully with the update they did on \[sensitive content hidden\] changed this, but I’m not sticking around to find out. Pros I like that they are trying to be an all encompassing scheduling system. It’s quite impressive how they are building this booking system, but they are still working out the bugs. Cons If you like to do things from your computer vs. doing everything on you phone. Until they finish updating this booking system. This is not the booking system for you. Review Source Johnny C. PT Used the software for: 2+ years ### "This app is everything you need (and more)!" September 3, 2016 5.0 I've used MindBody and anything else you can imagine. The team there at PS (what I like to call my PocketSuite) is great and very helpful!!! I save so much money and I've literally put my business on cruise control. I have all of my clients set up on subscriptions that auto-renew the packages for my clients every month so I can focus on my classes and privates. About to head on vacation now thanks to PS! Look no further! Review Source D"SS Dave "The Shef" S. Keynote Motivational Speaker and Author Used the software for: 6-12 months ### "Pocketsuite is a MUST for any solo-preneur or small business owner!" March 14, 2018 5.0 Pocketsuite is like having a personal assistant in my pocket. Whether it is for processing cards, scheduling appointments, or communicating with clients...I love this product! Pros I love the ability to automate a huge chunk of the communication with my clients via text. (or email if they prefer). The credit card rate is very competitive. They templates feature makes it so simple to follow up, send reminder messages, and so much more! Their support is amazing. Very responsive to texts! Cons I'm new to the premium side after using the software at the free level for a few months. Still learning new capabilities and ideas. Review Source VR Verified Reviewer Owner Consumer Goods Used the software for: 1-2 years ### "Don't purchase Pocketsuite. Customer service AWFUL!" May 6, 2024 1.0 I lost over $1000 job toady because I couldn't get my customers information because they have bad software combined with awful service or no service. Pros Nothing it should be called No service Pocketsuite. Cons Customer service in awful and they what you to do everything online. Review Source JV Joshua V. President Automotive Used the software for: 1-2 years ### "Awesome Platform" March 4, 2019 5.0 This platform is great! I love how easy it is to schedule my customers and how it keeps all their info. Pros Easy to use, keeps my customers info in one place! Cons Every once in a while i get logged out for no reason. Review Source VR Verified Reviewer Owner Construction Used the software for: Less than 6 months ### "Terrible" April 5, 2019 1.0 They have a verification setting without really telling you that being denied accepting payments on their service is actually an option. They take your money for accepting payments through their software before they can actually deliver on what they promise. Seems kinda shady to me and I will definitely be contacting the BBB Pros I initially liked the software....but they charged my card twice but for some reason can't find the second charge on their end.....even though its in their account and not mine Cons Customer service and wait times....very slow verifying you. Duplicate payment taken out of my account. Not delivering on services promised Review Source VR Verified Reviewer Server Restaurants Used the software for: Less than 6 months ### "Great organizer and perfect way to keep in contact with your clients" August 13, 2018 5.0 Pros PocketSuite allows you to schedule appointments and keep track of payments, all in one place! It is the perfect app to use for a small business. Cons There can be issues with the payment process. Money can be withheld until the verification process is complete. If left incomplete or if unsatisfactory, the money is returned to the clients. Review Source Dunia M. Client Success Hero Computer Software Used the software for: I used a free trial ### "I've had an okay experience with it so far" November 4, 2018 4.0 Overall, my experience was okay. I don't like that I keep having to sign in over and over again every time I get in. Pros No monthly fee for payments Pretty good customer service Mobile app availablility is awesome! Cons Have to keep signing in over and over again... Review Source JT Jon T. CEO Used the software for: 6-12 months ### "Dropped the ball with support. Not Happy!" August 1, 2017 4.0 Sent one invoice. Too complicated to manage different locations. Not worth it to us. Pros Ability to manage via mobile app and send customers quote via SMS. It isn't worth the hassle in our experience. Cons Inability to manage more than one location through one main dashboard. Customer service hasn't gotten back to me in over a month regarding canceling service. Seems they just started ignoring emails or blocking our company emails. Not professional at all. Review Source JF Jose F. Used the software for: ### "Exactly what I've been searching for!" May 19, 2016 5.0 I've run a tutoring business for over 10 years now. PocketSuite is the absolute best solution I've ever used. They have a Premium+ plan which allows you to schedule all of your workers and send them payments through the app. I'm constantly on the go, and the fact that I can do EVERYTHING from my phone is crucial. If you need any sort of payments, scheduling, messaging, or invoicing platform, DON'T look further! They also have a killer support team who seems to be always available and open to hear my feedback. Review Source MP Margie P. Life Coach Used the software for: ### "Helps me with client intake, processing credit cards, and reminding clients so they show up!" September 3, 2016 5.0 This app has helped me transform my biz and focus on my life coaching. I've grown my client base almost 30% year over year since I'm able to stay so organized. Not sure what I'd do without my pocketsuite....the guys there are great and such a big help whenever you need it (which isn't very often since things are so easy). Review Source BJ Beth J. Used the software for: ### "New packages & classes" May 26, 2016 5.0 They did it!! Their new update allows me to sell packages like gift cards. Also training classes are new too. Awesome for folks who are part of IDEA fit and ACE fitness....at least that's who I'm telling about this tool. Review Source CP Carmina P. Used the software for: ### "Great job !Polished scheduling web app/communication" October 15, 2016 5.0 Easier to handle than manually calling them, etc etc. So I am happy with this company and hopefully they don't disappoint me like another cleaning company just did. Review Source SM Sammie M. Personal Assistant Political Organization Used the software for: Less than 6 months ### "Ease of use" November 30, 2022 4.0 Pros It's easy to use and operate. I enjoy the app interface and look. Cons I couldn't figure out how to pay at first. It felt like there were too many steps that could be condensed into one. Review Source MF Matthew F. Owner LMBT Health, Wellness and Fitness Used the software for: 6-12 months ### "PocketSuite is a sturdy option for managing your business." June 15, 2026 5.0 Overall great experience. I have gone from 0 to 34 members in under a year which means sustained income. Thank you! Pros I really love how simple it is to manage settings in PocketSuite. Also, campaign texts, buy now pay later options, and subscription offering really have helped me scale my business and take on more clients. It's also easy to manipulate your schedule and haven't has a single issue when it comes to charging cancellations or people not paying invoices. Cons I really wish appointment rebooking reminders were free like other apps. Also, the system interacts with blocks which I use as breaks so I either constantly have to move the break to make sure I have a full book or things get booked wonky because of the interference with the buffer. Lastly, the system needs a solid waitlist option. Alternatives considered [Booksy Biz](https://www.capterra.com/p/142741/Booksy/)[GlossGenius](https://www.capterra.com/p/174830/GlossGenius/) Reason for choosing PocketSuite Worked with ABMP and decided to try the free edition first. Review Source LW Laura W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hard to love" June 1, 2026 3.0 Customer service wants to help. They just don't have a good feel for what their business owners actually do and how people use/experience their software as a client/pro and as a customer. Pros It is a cheaper alternative to fitness studio booking software packages. It allows set up of group classes, workshops, and private services. The credit card transaction fees are lower than its peers. Customer service is friendly, if not attuned to problems. I think they want to make this a better app. More than once they have arranged for me to talk with a product manager or a developer to troubleshoot bugs, and they listen. Cons When they fix something, they break something else. Because they serve so many different vertical industries (yoga studio, dog walking, pet sitting, massage therapy) and business models (sole proprietor, business owner with employees or contractors). Also, when I decided to pass on the the transaction fee to my clients letting PocketSuite add it to a package, my payout was STILL LESS THAN the price of the package. Isn't that the point? To receive the FULL PRICE for your package? I'm shaking my head. Waitlist: sounds like a good feature, but it's not when people on the waitlist CAN'T SEE when they are on the waitlist without clicking through a bunch of dates! Only one setting for late cancelations: this global decision affects all services equally. It would be nice to control that by category or by service. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Wix Studio](https://www.capterra.com/p/264956/Wix-Enterprise/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing PocketSuite PocketSuite beats most of these on price; Calendly does not offer packages. It would be a workaround. Review Source Judy O. Dog Trainer Behavior Specialist Professional Training & Coaching Used the software for: Less than 6 months ### "Value for moeny" July 10, 2026 5.0 My experience with PocketSuite has been transformative. It has effectively replaced several disjointed apps I was previously using to handle appointments, client communications, and class management. The interface is clean and responsive, which has allowed me to spend less time on administrative busywork and more time focusing on my clients. The integration of messaging and billing within one ecosystem is a game-changer for solo practitioners looking to professionalize their workflow. I highly recommend it to anyone who needs a comprehensive mobile-first business solution. Pros I am incredibly impressed with the overall utilization of PocketSuite. It has streamlined my business operations by consolidating everything I need into a single platform, making daily management tasks significantly more intuitive and efficient. Cons While the feature set is robust, there is a slight learning curve when first setting up the more advanced automation tools. However, once mastered, the time saved far outweighs the initial effort. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) I switched to PocketSuite from Calendly because I needed a more comprehensive business management solution rather than just a scheduling tool. While Calendly is great for booking appointments, PocketSuite offers an all-in-one platform that handles payments, client contracts, invoicing, and messaging in addition to scheduling. This integration allows me to streamline my entire workflow within a single application, saving me the cost and hassle of maintaining multiple separate software subscriptions. Review Source MM Michelle M. Owner Hospital & Health Care Used the software for: 1-2 years ### "Great Program" July 14, 2026 5.0 My overall experience with PocketSuite has been amazing. I have recommended several people to join PocketSuite and love it too. Pros PocketSuite is a great value for the money, great customer support and very easy to use. Managing appointments is one of the easiest things ever. Cons The only thing I least like is the S.O.A.P notes are not embedded digitally. I would like that feature to be added. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) I belong to ABMP. They introduced me to PocketSuite. Review Source EB Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: 6-12 months ### "#1 Platform - Easily the Top Choice for running a self employed or small (or large) business! " July 17, 2025 5.0 Overall it’s awesome!! As a Licensed Massage Therapist it has literally everything I need to manage my book of business, scheduling appointments, invoices, payment, customer communication, and countless other features for running my business. As I was finishing massage school PocketSuite was by far the most highly recommended platform to use by my instructors and other professionals in the industry. It can be easily and seamlessly accessed on either a desktop or mobile device, it’s simple and straightforward on the client facing end, and really is just the whole package for just about any self-employed kind of business. I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry! Highly highly recommend! Pros It does everything! Calendar, scheduling, CRM, marketing, forms, and I’m sure a bunch more that I haven’t discovered yet! My favorite “Pro” is that their customer service is absolutely 5-Star! Pocketsuite has a TON of options and functionality features and the customer service team is amazing with fast response time, guidance, communication, and support! Cons My only “Con” isn’t actually anything negative about PocketSuite itself, it’s just that it’s overwhelming to set-up! Pocketsuite knows that though and offers a multitude of options for direction, support, guidance, “how-to” videos, Q & A, and even 1:1 virtual meeting sessions you can schedule. I believe there are also certain features that you can request that they do the set-up for you, but I haven’t made it that far yet to know for sure. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing PocketSuite Best overall performance and functionality, lower costs and fees, best reputation and highest recommended in my industry! Review Source BW Breana W. Licensed Esthetician Health, Wellness and Fitness Used the software for: 2+ years ### "I enjoy it " June 5, 2026 5.0 I really do enjoy Pocketsuite. I have used it for 4 years to run my business. They do make continuous improvements. Pros I enjoy appointment management, the ability to be able to accept deposits, good value for your money. I like that they provide a business phone number. Cons Customer support réponse can be slow. You can't add discounts to products. There is not an ability for clients to be able to use a discount code at checkout if you offered a personalized code. Review Source CC Ciara C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Business Management Made Simple" May 12, 2026 4.0 Overall, Pocketsuite has been a great software to use. I definitely recommend it for micro and small businesses. Pros Simple interface, customizations, income tracking. Easy to to book clients, take payments, manage appointments. Customer support is very helpful and responsive. Cons Lack of internal SOAP note charting. Would love if they had an appointment request page the same way ClinicSense and MassageBook do. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/)[ClinicSense](https://www.capterra.com/p/178722/ClinicSense/) Reason for choosing PocketSuite Financial reasons, and Pocketsuite was made more sense for a solo business. Review Source TC Tia C. Owner Consumer Services Used the software for: I used a free trial ### "I love pocket suite" June 22, 2026 5.0 I love it. It is very clear and easy to use. I look forward to doing a lot of business with you guys. Pros Very easy to use. Very clear and very smooth. The tutorial videos are extremely helpful. The amount of things you can customize is amazing. Membership management is easy. Cons The amount of task is a bit high but once you fill it out then it gets easier. Also the add ons confuse me. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) A friend of mine told me about her experience with you all. Review Source IR Ian R. Systems Administrator Sports Used the software for: 2+ years ### "The go-to app for small/medium business owners" October 9, 2024 5.0 Amazing! Their customer service is extremely prompt and ready to resolve any issues. I would recommend them to anyone I work with. Pros For the price you pay you get a lot of features! It's extremely mobile-friendly, highly customizable, and extremely intuitive. For me, it's the go-to app for any small/medium business owner who wants to run their business from their phone. Cons Doesn't yet offer integrations with other softwares. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Calendly](https://www.capterra.com/p/148036/Calendly/)[TeamSnap](https://www.capterra.com/p/123208/TeamSnap/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Appointy](https://www.capterra.com/p/122249/Appointy/) Reason for choosing PocketSuite It was a lot cheaper with the same if not better features. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) PocketSuite is a cheap way to combine all your critical functions together. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.