--- title: "Upper Hand Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Upper Hand Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/151570/Upper-Hand/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Upper Hand Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Upper Hand ## What is Upper Hand? Upper Hand is the leading scheduling software for sports and fitness businesses. Sports coaches and trainers, academies, facilities, and fitness studios use Upper Hand to manage all of their scheduling needs - from lessons, camps and clinics, staff availability, managing resources, and more. Customize your ideal scheduling workflow and empower your clients to book from anywhere with a mobile app that provides a premium scheduling experience. ## What is Upper Hand used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Calendar](https://www.capterra.com/calendar-software/) Top alternative Featured Overall rating Based on 110 user reviews Reviews sentiment Positive 77% Neutral 12% Negative 11% Starting price $79 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upper Hand?[Manage this product listing](https://www.g2.com/products/upper-hand/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upper Hand 4.1 (110) VS. [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (110) Ease Of Use 4.3 (2,981) Value For Money 4.0 (103) Value For Money 4.2 (2,059) Customer Service 4.3 (104) Customer Service 4.3 (2,288) ## Upper Hand alternatives [4.7 (3,691)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (206)](https://www.capterra.com/p/42753/Gym-Assistant/reviews/) Starting price $780.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (356)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (346)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151570/Upper-Hand/alternatives/) ## FAQs about Upper Hand Overview ### What problems does Upper Hand solve? Upper Hand solves fragmented registration, scheduling, payment tracking, and client communication for sports training businesses. It lets families book lessons, camps, clinics, rentals, and memberships online while staff manage calendars, client profiles, reminders, and payments in one place. Coaches, facility operators, camp directors, and youth sports organizations benefit most. Answer based on 72 reviews Overview ### Which roles and teams benefit most from Upper Hand? Upper Hand is most used by business owners, CEOs, and general managers running sports facilities, academies, and coaching organizations. Operations leaders manage scheduling, registrations, payments, and staff coordination, while directors and lead instructors organize programs, client services, and training sessions. Marketing and business development teams support enrollment and communications. Answer based on 107 reviews Overview ### What company size and industries is Upper Hand built for? Upper Hand is built for small sports-training organizations, which represent 97% of reviewers, with Sports accounting for 88%. It serves sports facilities, training academies, youth teams and clubs, and camp businesses. Reviewer industries also include Sporting Goods at 3% and Health, Wellness and Fitness at 2%. Answer based on 110 reviews Features and Usability ### What are the key features of Upper Hand? Upper Hand includes core scheduling and registration features for camps, clinics, classes, and private sessions, with online booking, calendar management, and automated email reminders. It also provides payment processing, card-on-file payments, memberships and payment plans, client profiles, team management, and mobile access for staff, coaches, parents, and athletes. Answer based on 48 reviews Pricing ### How much does it cost and what fees or limitations are included? Upper Hand offers the Start plan at $79 per month, with Grow at 199 per month and Scale pricing available on request. Start includes scheduling, registration, email marketing, and mobile access; Grow adds facility, inventory, and payroll tools. Optional enhancements apply. Reviewers describe pricing as inviting, though some report usability issues. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Upper Hand integrate with? Upper Hand integrates with 2 third-party data platforms: Fivetran and Snowflake. These integrations support data movement and analytics workflows by connecting Upper Hand to extraction, loading, and warehouse environments commonly used for reporting and business intelligence. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on Upper Hand? Upper Hand offers in-person and live online training, webinars, documentation, and videos. Reviewers find the system approachable for coaches, staff, and users without major technical expertise, while administrators and teams learning more complex workflows may need time. Some reviewers report uneven initial training and rely on tutorials, articles, and support to bring staff up to speed. Answer based on 20 reviews Getting Started and Support ### What customer support options does Upper Hand offer, and how do users rate the experience? Upper Hand offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe staff as responsive, patient, and helpful with questions and bug fixes. However, some report delayed responses, limited live chat availability, inadequate training, and difficulty getting timely help during urgent issues. Answer based on 61 reviews Ease of use ### Is Upper Hand easy to use for sports facility scheduling? Upper Hand provides an accessible scheduling platform for many sports facility teams, with event setup and booking tools that users often learn quickly. Some administrators and parents report an initial learning curve, confusing duplicate elements, or difficulty navigating customer booking. Training and responsive support can matter during setup and day-to-day changes. Answer based on 28 reviews ## Features AI summary Based on 16,930 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Upper Hand supports all three of the features reviewers value most: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses keep appointments up to date, manage reservations more efficiently, and maintain clear visibility across schedules, allowing teams to reduce conflicts and handle day-to-day booking operations with more confidence. Real-time Scheduling 4.5 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.8 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 3.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 3.9 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Payment Processing 4.3 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Upper Hand 129 features ### All Features - Absence Management: Manage and track employee attendance - Address Book: Stored list of contacts and groups - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Group Registration: Register a group/batch of attendees - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Royalty Management: Streamline royalty relationship management via payment processing, lease tracking, reporting, and more. - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - Space Management: Manage occupancy and space utilization in facilities and buildings - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Wait List Management: Record, update and manage waiting lists - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (110) 3.8 Based on 110 reviews ## Pricing Value for money 4.0 (103) [View pricing plan details](https://www.capterra.com/p/151570/Upper-Hand/pricing/) Start - For independent coaches and trainers $79.00 Flat Rate,Per Month It includes: - Advanced Registration & Scheduling - Customizable Calendar - Contact Management - Credit Passes - Messaging Tools - Online Waivers - Point of Sale - Online Payment Processing - One-page Website - Membership Management - Staff Schedules - Facility Resource Management Grow - For single facilities and expanding programs $199.00 Flat Rate,Per Month It includes: - Contact Management - Credit Passes - Customizable Calendar - Discount-Based Memberships and Mobile App - Email & Text Reminders - Exclusive Event-Type Memberships - Messaging Tools - Online Payments & - Online Waivers - Point of Sale - Staff Schedules - Transaction & Revenue Reporting - Advanced Registration & Scheduling Scale - For franchises and multi-location operations Contact for Pricing It includes: - Staff Schedules - Transaction & Revenue Reporting - Point of Sale - Online Waivers - Online Payments & - Messaging Tools - Facility Resource Management - Exclusive Event-Type Memberships - Email & Text Reminders - Discount-Based Memberships - Customizable Calendar - Credit Passes - Contact Management - Advanced Registration & Scheduling - Retail & Inventory Management. and Mobile App Value for money 4.0 (103) 4.0 Based on 103 reviews ## Integrations [ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Fivetran](https://www.capterra.com/p/170147/Fivetran/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (104) 4.3 Based on 104 reviews ## User reviews Overall rating 4.1 Based on 110 reviews Filter by rating Counts reflect reviews available in this feed. 5(47) 4(38) 3(13) 2(9) 1(3) Mentioned topic Recent reviews first, then most helpful Jameson K. Founder & Owner Used the software for: 1-3 years ### "Great start and potential" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 23, 2020 It has certainly given my coaches more independence to function on their own and manage their own sessions. I have needed to send out fewer reminders and be the "middle man" much less. Pros I like that it is automated and allows for me to focus more time on delivering my services rather than registering and recording participants Cons I would like the communication to clients to be more customization and I would like my clients to have an easier time navigating the software. I receive a lot of "please help" emails for relatively simple and common things. (like signing up for a session or unscheduling a session). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Josh W. Owner Used the software for: 1-3 years ### "Creating Margin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2022 Overall I am highly satistfied. Pros The main reason I switched to upperhand was to cut down on the time I was spending with scheduling and coaches’ payroll and I have been extremely satisfied. I am spending much less time on that and more time on actually growing the business Cons There are some calendar features I would like to see implemented such as “drag and drop” and a direct link from the calendar session to the client profile. There are also changes I feel are important to the client experience. Many clients get confused between parent and participant profiles. That’s the number one headache I have and the biggest complaint I get from clients is confusion beteeen profiles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Upper Hand does not deliver on deliverables " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2024 I requested for multiple memberships per account. They still don’t have this option. Pros Relatively good user interface so it’s easy to use on client side. Cons They would not deliver on what they told me they would Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Trainer Used the software for: Less than 1 year ### "Great Business Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 12, 2022 It has helped me a lot so far! Pros Really nice way to have all your clients in one system. Cons Can be confusing especially on the customer face, when signing up for the first time. I commonly get questions about the schedule as they cannot see it before they sign up for a package or membership. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Easy for customers, but lacks some bells and whistles" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 20, 2020 Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it. Pros The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy. Cons It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner & Director of Operations Used the software for: 1-3 years ### "Upper Hand review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 November 6, 2020 In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business. Pros This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want. Cons The lack of customization creates lots of issues for my business and how we schedule. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "MacRoc Soccer Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 22, 2020 Overall it is great if we can diminish/decrease the occurrences of glitches/issues within the software. Pros Honestly, I do not know where my business would be without UpperHand. It has been such an asset when organizing our clients, calendars, reports ect. Cons Quite too often, the software has glitches and errors that keep us from conducting business at the times we would like to. In time, they are always fixed, but it does put a dent in what we do from the admin side as well as the cliental side and it is quite frustrating. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: Less than 1 year ### "Love this software." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2022 The set up was process was well executed. The customer service was fantastic after the set up. Pros The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them. Cons Signing up a new client could be a little easier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Fitness Trainer Used the software for: 3-5 years ### "Amazing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2024 My experience with Upper Hand has been amazing. I’ve been using it since 2018 and I don’t think I will go to another one unless Upper Hand goes bankrupt or discontinuous but other than that I’m all in. Pros What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes. Cons What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta contact me to get it resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Upper Hand B42" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 20, 2024 It’s been good for the most part. I have emailed a few questions from time to time and usually get a response but the last time I did not. Would like a timely response. Pros I like the ease of use of the Point of sale. Cons Not being able to delete memberships. I wish I could have the option to delete memberships that are no longer used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151570/Upper-Hand/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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