--- title: "Upper Hand Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Upper Hand Software - reviews, pricing plans, popular comparisons to other Scheduling products and more." source_url: "https://www.capterra.com/p/151570/Upper-Hand/" page_type: "product" language: "en" --- # Upper Hand Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Upper Hand ## What is Upper Hand? Upper Hand is the leading scheduling software for sports and fitness businesses. Sports coaches and trainers, academies, facilities, and fitness studios use Upper Hand to manage all of their scheduling needs - from lessons, camps and clinics, staff availability, managing resources, and more. Customize your ideal scheduling workflow and empower your clients to book from anywhere with a mobile app that provides a premium scheduling experience. ## What is Upper Hand used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Calendar](https://www.capterra.com/calendar-software/) Top alternative Featured Overall rating Based on 110 user reviews Reviews sentiment Positive 77% Neutral 12% Negative 11% Starting price $79 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Upper Hand?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://upperhand.com/&name=Upper Hand) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Upper Hand 4.1 (110) VS. [4.6 (5,304)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (110) Ease Of Use 4.7 (5,304) Value For Money 4.0 (103) Value For Money 4.5 (5,063) Customer Service 4.3 (104) Customer Service 4.6 (5,077) ## Upper Hand alternatives [4.3 (44)](https://www.capterra.com/p/252344/DaySmart-Recreation/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (147)](https://www.capterra.com/p/198905/SmartRec/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (1,330)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [4.7 (3,647)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151570/Upper-Hand/alternatives/) ## FAQs about Upper Hand Overview ### What problems does Upper Hand solve? Upper Hand solves time-consuming registration, scheduling, payment collection, and membership management for sports facilities, camps, clinics, and program-based organizations. It reduces manual client follow-up with card-on-file payments, automated emails, and easy event setup, while giving administrators clearer views of calendars, finances, employee tracking, and customer registrations. Answer based on 33 reviews Overview ### Which roles and teams benefit most from Upper Hand? Upper Hand is most used by owners, CEOs, and general managers running sports academies, clubs, and training businesses. Directors, administrators, and assistant managers use it to manage scheduling, registrations, payments, and customer communication, while coaches and trainers rely on it to organize sessions, streamline operations, and support business growth. Answer based on 107 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Upper Hand built for? Upper Hand is built for small sports-training organizations, with 97% of reviewers from small businesses and 88% from Sports. It serves sports facilities, training academies, youth teams, youth clubs, and camp businesses, with limited use in Sporting Goods at 3% and Health, Wellness and Fitness at 2%. Answer based on 110 reviews Features and Usability ### What are the key features of Upper Hand? Upper Hand includes core scheduling and registration tools like online booking, appointment scheduling, class and camp/clinic registration, plus payment processing with cards on file, memberships, and billing. Differentiator features include coach and team management, automated email and text reminders, client profiles and communication, mobile app access, and basic reporting. Answer based on 48 reviews Pricing ### How much does it cost and what fees or limitations are included? Upper Hand starts at $79/month for the Start plan, with Grow at 199/month and custom pricing for Scale. No free version or free trial is listed. Reviewers often call the price inviting and less expensive than prior tools, but some say costs rise if more functionality is needed and setup can be challenging. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Upper Hand integrate with? Upper Hand integrates with Square Payments for payment processing and also connects with Fivetran and Snowflake from its catalog. These integrations cover payments and data workflows, giving Upper Hand compatibility with a small set of third-party tools and platforms. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on Upper Hand? Upper Hand offers in-person training, live online sessions, webinars, documentation, and videos. Many coaches and nontechnical users learn core tasks quickly, while administrators and multi-staff teams often need more time to handle setup and less intuitive workflows. Reviewers describe a real learning curve and say training quality can affect early adoption. Answer based on 20 reviews Getting Started and Support ### What customer support options does Upper Hand offer, and how do users rate the experience? Upper Hand offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as responsive, helpful, and willing to escalate issues or tailor fixes, but some report inconsistent availability, slower replies during urgent problems, and frustration when bugs or client confusion require repeated follow-up. Answer based on 61 reviews Ease of use ### Is Upper Hand easy to use? Upper Hand works well for many sports businesses that need straightforward scheduling, booking, and daily operations. Staff at training facilities often find it easy to learn, but some parents and customers find the interface less intuitive at first, with a learning curve around setup, edits, and certain back-end tasks. Answer based on 28 reviews ## Features AI summary Based on 16,719 Scheduling reviews Capterra data shows that buyers of scheduling software rank the following features as their top priorities: - **Real-time Scheduling** (**52%** of reviewers rated this feature as critical) - **Booking Management** (**56%**) - **Calendar Management** (**53%**) Upper Hand supports all three features that reviewers consider most important: **Real-time Scheduling**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses coordinate appointments as availability changes, manage bookings more accurately, and keep calendars organized, allowing teams to reduce scheduling conflicts and handle daily operations more efficiently. Real-time Scheduling 4.5 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.8 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 3.9 (19) 52.63% of 19 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 3.9 (14) 57.14% of 14 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Payment Processing 4.3 (25) 64.00% of 25 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Upper Hand 129 features ### All Features - Absence Management: Manage and track employee attendance - Address Book: Stored list of contacts and groups - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Attendee Tracking: A list of registered participants - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Registration: Online registration for classes - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Client Profiles: Record client information and feedback - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Storage: Store and organize documents in a centralized system - Dues Management: Track and collect membership dues - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For Dance Studios: Designed for dance studios - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Franchise Intranet: A central repository to manage branding content across franchisees. - Group Registration: Register a group/batch of attendees - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Hybrid Trainer: Designed for trainers who offer online and in-person sessions - In-person Trainer: Designed for trainers who offer in-person sessions - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Member Accounts: Accounts held by members of an organization - Member Communication: Contact members listed in the database through email, SMS, social, phone, etc. - Member Database: Add, store and access information pertaining to members - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Member Management: Centralizing administrative & communication processes of an organization's members - Member Portal: Online gateway through which members can access/update personal information - Member Types: Handle various types of membership based on groupings - Membership Management: Database of members to track personal information of individuals and families - Membership Renewals: Conveniently automatically renew memberships at the end of subscriptions - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Registration: Real-time registration over the web - Parent Portal: Portal for parents to see and update childrens' info, track progress & more - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Program Management: Process of managing several related projects or business activities to achieve organizational goals - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Refund Management: Oversee the process of issuing refunds - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Royalty Management: Streamline royalty relationship management via payment processing, lease tracking, reporting, and more. - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - Space Management: Manage occupancy and space utilization in facilities and buildings - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Student Management: Database of students to track personal information of individuals and families - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Wait List Management: Record, update and manage waiting lists - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 3.8 (110) 3.8 Based on 110 reviews ## Pricing Value for money 4.0 (103) [View pricing plan details](https://www.capterra.com/p/151570/Upper-Hand/pricing/) Start - For independent coaches and trainers $79.00 Flat Rate,Per Month It includes: - Advanced Registration & Scheduling - Customizable Calendar - Contact Management - Credit Passes - Messaging Tools - Online Waivers - Point of Sale - Online Payment Processing - One-page Website - Membership Management - Staff Schedules - Facility Resource Management Grow - For single facilities and expanding programs $199.00 Flat Rate,Per Month It includes: - Advanced Registration & Scheduling - Contact Management - Credit Passes - Customizable Calendar - Discount-Based Memberships and Mobile App - Email & Text Reminders - Exclusive Event-Type Memberships - Messaging Tools - Online Payments & - Online Waivers - Point of Sale - Staff Schedules - Transaction & Revenue Reporting Scale - For franchises and multi-location operations Contact for Pricing It includes: - Advanced Registration & Scheduling - Contact Management - Credit Passes - Customizable Calendar - Discount-Based Memberships - Email & Text Reminders - Exclusive Event-Type Memberships - Facility Resource Management - Messaging Tools - Online Payments & - Online Waivers - Point of Sale - Retail & Inventory Management. and Mobile App - Staff Schedules - Transaction & Revenue Reporting Value for money 4.0 (103) 4.0 Based on 103 reviews ## Integrations [ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Fivetran](https://www.capterra.com/p/170147/Fivetran/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (104) 4.3 Based on 104 reviews ## User reviews Overall rating 4.1 Based on 110 reviews Filter by rating 5(47) 4(38) 3(13) 2(9) 1(3) Mentioned topic Sorted by most recent AB Anthony B. Owner Sports ### "Upper Hand B42" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 December 19, 2024 It’s been good for the most part. I have emailed a few questions from time to time and usually get a response but the last time I did not. Would like a timely response. Pros I like the ease of use of the Point of sale. Cons Not being able to delete memberships. I wish I could have the option to delete memberships that are no longer used. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hi Anthony, Thanks so much for taking the time to leave a review. We are glad to hear that the Point of Sale functionality is easy to use. And, we appreciate your feedback on how we can improve our software to better meet your business needs. I'm sorry to hear that you've had an issue reaching our support team. I will follow up with them and be sure they reach out to get your questions answered. Thank you again for your feedback, and hope you have a nice day. - CK AT Adron T. Fitness Trainer Sports ### "Amazing software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 My experience with Upper Hand has been amazing. I’ve been using it since 2018 and I don’t think I will go to another one unless Upper Hand goes bankrupt or discontinuous but other than that I’m all in. Pros What I like most about Upper Hand is using the app to make scheduling event and easy to use discount codes. Cons What I don’t like is that where my client‘s is having trouble logging in and using their payments and they always gotta contact me to get it resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hi Adron, Thanks so much for taking the time to leave a review! We're so glad you find the app easy to use, and that you've been with us for 6+ years! We appreciate your feedback on how we can continue to improve our app and improve your client experience. Thanks again for your review, and hope you have a great day! - CK CS Chris S. Owner Sports ### "Upper Hand does not deliver on deliverables " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 12, 2024 I requested for multiple memberships per account. They still don’t have this option. Pros Relatively good user interface so it’s easy to use on client side. Cons They would not deliver on what they told me they would Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Upper Hand User interface looked more modern and easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hi Chris, Thank you for taking the time to write a review. We are sorry to hear about your frustrations with our feature set, and will take your feedback to our team. Thank you for your candid feedback, and have a nice day. - CK AB Andrew B. Owner Sports ### "Review of hub" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 2, 2024 Pros It has gotten faster and better by the day s mouth, year! Cons Still has too many steps for calendar view to see full view of instructors Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor January 3, 2024 Hi Andrew, Thanks so much for taking the time to leave a review! We are thrilled to hear that our software has continued to improve each day/ month/ year! And, we greatly appreciate your feedback on how we can continue to improve the app to best fit your business's needs. Thank you again for your kind words and feedback, and hope you have a great day! - CK KM Katalina M. Ing. Sistemas Information Technology and Services ### "Me gusto" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Es una herramienta que es economica para todos los servicios que ofrece. Cons Le hace falta ser mas intuitivo es algo complicado acostumbrarce al principio. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 18, 2023 Hi Katalina, Thank you so much for taking the time to write a review! We're so glad to hear that you like our software and all of the services that it offers for your business! We also appreciate your feedback on how we can continue to improve our product and onboarding processes to help you get comfortable utilizing the platform right away. Thanks again for the review, and have a great day! TT thomas T. Director Sports ### "Simple and easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 1, 2023 Pros Price is really inviting compared others out there. Cons Nothing yet, started using recently and everything seem good. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor June 2, 2023 Hi Thomas, Thank you so much for taking the time to write a review! We're so glad that you find our software easy to use, and at a competitive price. We're looking forward to watching you grow, and are excited to grow alongside your business! Thanks again for the kind words, and have a great day! BM Bill M. Owner Sporting Goods ### "Try before you buy!" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 August 24, 2022 Pros The modern look of Upper Hand is definitely appealing. Compared to other systems, Upper Hand has the flash of excellence from the outward appearance. Cons Once purchased, navigating and setup becomes very challenging. I would recommend end to end testing as the customer to navigate through the workflow. We recieve constant feedback from customers that the online process is confusing to navigate. There is some potential with this platform, but that depends on how quickly enhancements are rolled out. Our use case is batting tunnel rentals only, and so far it does not align with an ease of use solution without some heavy lifting. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 5, 2022 Hi Bill, Thank you for taking the time to write a review. We're sorry to hear that you've experienced some challenges getting set up with the software. Our team has reached out to connect on these issues and improve your experience. - CK AN Austin N. Owner Sports ### "Upper Hand in Baseball/Softball Facility!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 19, 2022 Pros The calendar and scheduling are most useful, along with the membership and contact functionality! Cons Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout. Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2022 Hi Austin, Thank you so much for taking the time to write a review! We're excited to hear that the calendar and scheduling have been beneficial for your business, and that the memberships and contact capabilities have had a positive impact on your business! We also appreciate your feedback on how we can continue to improve our product for your business use case. Thank you again for the review, and hope you have a nice day! CK MD Mason D. Soccer coach Sports ### "Growing company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2022 Quite good. I think the workflow will improve but you can do almost anything and it is vital to our small business Pros For private trainings, the amount of options for events are numerous. Parents can usually book easily Cons Marking availability is not always easy. And changing the trainer or time of a session isn't done in the same window. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square is not specific to sports management Reasons for choosing Upper Hand Sales team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2022 Hi Mason, Thank you so much for taking the time to leave a review of our software! We're so glad to hear that this switch has been impactful for your growing business. We look forward to watching your business continue to grow! We've also passed along your feedback on how we can continue to improve our platform. We appreciate you sharing this feedback with us! Thank you again, and hope you have a great day! CK PP Peter P. General Manager Sports ### "Love this software." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2022 The set up was process was well executed. The customer service was fantastic after the set up. Pros The Service and response is fantastic. The people I worked with are courteous and patient. I love working with them and it is nice to know that they are there when we need them. Cons Signing up a new client could be a little easier Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Opened new business and wanted an easier system then what I had used previously. Reasons for choosing Upper Hand Great service! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2022 Hi Peter, Thank you so much for taking the time to leave a review! We are thrilled to hear that your switch from Mindbody has been a good one, and that you've had such a positive experience with our team as you've been onboarded onto the software. We're looking forward to watching your business grow! We also appreciate your feedback on how we can continue to improve our platform to give you and your clients a better experience. We have taken your feedback to our product team! Thank you again for the kind words, and hope you have a great day! CK [View all Reviews](https://www.capterra.com/p/151570/Upper-Hand/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Connecteam vs Upper Hand](https://www.capterra.com/compare/151570-153140/Upper-Hand-vs-Connecteam)[SmartRec vs Upper Hand](https://www.capterra.com/compare/151570-198905/Upper-Hand-vs-SmartRec) [WellnessLiving vs Upper Hand](https://www.capterra.com/compare/145039-151570/WellnessLiving-vs-Upper-Hand)[Omnify vs Upper Hand](https://www.capterra.com/compare/149645-151570/Omnify-vs-Upper-Hand)