# Page 3 | Upper Hand Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Upper Hand the right Scheduling solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151570/Upper-Hand/reviews --- Upper Hand 4.1 (110) [View alternatives](https://www.capterra.com/p/151570/Upper-Hand/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Upper Hand ## Showing most helpful reviews Showing 51-75 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LF Lindsay F. Chief of Staff Sports Used the software for: 6-12 months ### "Not user friendly and customer service is not available" August 10, 2022 3.0 Not good. We are considering another platform that doesn't give us issues and our customer issues. Pros Honestly, not much as it isn't user friendly. Cons We get emails DAILY about things not working. Simple things like memberships and credits prove to be difficult. The wording is not every day language so it is hard to implement things without reaching out to customer service. Every time I try to do a live chat no one is ever available. Review Source Response from Upper Hand August 15, 2022 Hi Lindsay, Thank you for taking the time to provide feedback on Upper Hand software. We're so sorry to hear that you've been experiencing these issues, and that you find the software challenging to use. We have passed along your concerns, and your account manager will be in touch to help you work through these issues. Hope you have a great day. CK RA Robert A. Executive Director Sports Used the software for: 2+ years ### "Utah Youth Tennis" November 13, 2020 5.0 For the most part, it's been very good. Pros It's very easy to use. I enjoy the reliability and support. Cons I wish it had a little more flexibility in the functionality so that I could tailor it to the specific needs of my organization. Reason for choosing Upper Hand It was suggested by the company that we used before that went out of business. Review Source Response from Upper Hand November 17, 2020 Hi Robert, Thank you so much for taking the time to write a review. We are thrilled to hear you find our software easy to use and have had a positive experience with our support team! We also appreciate your feedback on how we can continue to improve flexibility and functionality for your specific use case(s). I have passed this along to our team to continue the discussion on how we can tailor our software to fit your needs. Thank you again, and have a great day! PC Patrick C. President Sporting Goods Used the software for: 2+ years ### "UpperHand has Been Fantastic!" November 6, 2020 5.0 Top-notch customer service and professionalism. Pros UpperHand sports has been fantastic for my business! They listen to their consumers and are constantly striving to make improvements. I have even been on a phone call with \[SENSITIVE CONTENT HIDDEN\], who is their \[SENSITIVE CONTENT HIDDEN\]. They have grown in their functionality each year I have used them and my clients like using it as well. Cons Every time I do not like something and I make a suggestion they work as fast as they can to make software updates. Review Source Response from Upper Hand November 12, 2020 Hi Patrick! Thank you so much for your glowing review! We're thrilled to hear you've had such a positive experience with our team and software. It's been a pleasure working with you over the years. Thank you again and have a great day! MV Matt V. Owner Sports Used the software for: 6-12 months ### "Matt’s review " August 16, 2022 5.0 Excellent Pros The ease of use in scheduling, payments, setting up memberships Cons There are some features I wish could be different but overall it’s great Review Source Response from Upper Hand August 18, 2022 Hi Matt, Thank you so much for taking the time to write a review! We're thrilled to hear that you have found our software easy to use! We also welcome any feedback you would have to help us continue to improve the platform for your business. Thank you again for the review, and hope you have a great day! CK ES Edward S. Owner Sports Used the software for: 6-12 months ### "Good Sports Facility Management Software" August 10, 2022 4.0 Pros This software has a lot of features and it is constantly being updated with new features. You can create memberships, individual events, recurring events, camps, cage rentals, etc. Cons It can be confusing to use this software at first. There is definitely a learning curve and sometimes elements of this platform will seem duplicative. Review Source Response from Upper Hand August 16, 2022 Hi Edward, Thank you so much for taking the time to leave a review! We're glad to hear that our software features can help you manage all of the different events and rentals at your facility. We're excited that our new features have continued to be impactful for your business. We also appreciate you sharing your feedback on how we can continue to improve our platform to better serve your business and help you get more comfortable with the software. Thank you again for the review, and have a great day! CK DM Donny M. Owner Sports Used the software for: 6-12 months ### "Thanks UH" February 6, 2020 4.0 Excellent, super easy to easy and intuitive..great people at UH Pros Ease of use, great customer service, easy for customers and super Intuitive. Cons Functionality could be boosted for our industry, a few work around a here and there. Reason for choosing Upper Hand Best value for pricing and functuonality Switched from [eSoft Planner](https://www.capterra.com/p/125063/eSoft-Planner-Software/) Wanted a program that did all of our sports needs. Review Source Response from Upper Hand February 10, 2020 Hey Donny! Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use. However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)! I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Thank you again for your candid feedback and have a great day! TB Tim B. Owner Sports Used the software for: 1-2 years ### "Not there yet!" January 30, 2020 2.0 Was told features I requested numerous times were coming soon but never came. We purchased a website through them and was told we owned the site until we went to cancel service. We were definitely mislead by the salesman or company. Pros Site was easy to use for the most part. Cons Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand. Made me and my business look bad. Reason for choosing Upper Hand Cost and was told they were up and coming and adding new products. We trusted them and used them for almost 2 years before I had to go elsewhere. Review Source Response from Upper Hand December 4, 2020 Hi Tim, Thank you for your candid feedback. We are sorry to hear that we did not live up to your expectations, and we are sorry to see you go. Again, we appreciate your honest feedback on how we can continue to improve our product. KG Kevin G. Owner Sports Used the software for: Less than 6 months ### "UH Implementation" November 5, 2020 5.0 Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good. Pros The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done. Cons Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Upper Hand Price. Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Too many products to do all the things we needed to do. UH does it all in one platform/ Review Source Response from Upper Hand November 10, 2020 Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day! EM Eric M. CEO Sports Used the software for: 2+ years ### "Lack of customization " January 30, 2020 3.0 Unfortunately we were "sold" on a product that could meet our clearly defined use cases and expectations. This was not true. Subsequently, our sales and account managers were moved off of our account and we transitioned multiple times. It was clear that there was no one from upper hand that was willing or wanting to make it right and subsequently we continued to pay for a service that we simply could not use! We are on record through multiple conversations over our relationships stating our dissatisfaction and subsequent inability to use this product. We asked for a refund and were denied. Truly a horrific experience for my business. Pros The premise that I could manage events for my business Cons The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards) Reason for choosing Upper Hand As above, we told that we could do everything we asked the software to do for us. Review Source Response from Upper Hand December 11, 2020 Hi Eric, Thank you for your candid feedback. We are sorry to hear that some of our features and customization options could be improved. We are always looking for ways to better serve our customers, so we appreciate your feedback. Thank you, and have a great day! NP Nicole P. Operations manager Sports Used the software for: Less than 6 months ### "Needs a few updated features but overall I am liking it" August 14, 2022 4.0 Pros I enjoy the Memberships option and payment plans Cons The fact that clients can’t use their credits for all of their participants. Each participant needs to purchase packages and they can’t be shared for all the kids in the family Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Too many glitches Review Source Response from Upper Hand August 25, 2022 Hi Nicole, Thank you so much for taking the time to write a review! We're glad to hear that our membership and payment plan options have been helpful for your business. We also appreciate your feedback on how we can continue to improve our product for your use case. Thank you again for the review, and hope you have a great day! CK CZ Chris Z. Owner Sports Used the software for: 1-2 years ### "Their support is 2nd to none!" October 31, 2016 5.0 When I was in the process of considering software programs to power our indoor facility's lesson scheduling I reviewed three different companies. After considering the functionality and going through the original online meeting with the personnel from upper hand it was quite clear to me which would best serve my needs. At the time, I didn't even know how good their support network was but having called upon that several times I can attest that it would have been the number one reason for choosing upper hand. Pros Their customer support is beyond what you can expect. I reached out to Mike service representative on a Sunday evening recently and she helped me work through an issue that enabled me to find The names of kids on teams in a hitting league. I cannot believe she answered my question on a Sunday evening !!! Cons It can be a little bit cumbersome for the first time user but once the customers become accustomed to the software and the app, then the problem goes away. Review Source Response from Upper Hand May 24, 2018 Thanks for the review Chris! JS Jennifer S. Director of Marketing Sports Used the software for: Less than 6 months ### "Upper Hand review" August 10, 2022 4.0 So far its been a good tool for us that is much less expensive than what our company was previously utilizing. Pros Ease of use and ability to schedule events quickly. Cons Not able to move credits around very easily Reason for choosing Upper Hand I wasn't involved in that decision. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was too expensive and we needed to cut costs. Review Source Response from Upper Hand August 19, 2022 Hi Jennifer, We appreciate you taking the time to write a review, and are glad to hear that you find it easy to use and quickly schedule your events. However, we're sorry to hear that you've experienced some challenges with managing client credits. Thank you again for providing feedback, and hope you enjoy your day! CK JC James C. CEO Sports Used the software for: 1-2 years ### "Sogility UH " January 21, 2020 4.0 I’m happy with the willingness to take constructive feedback. Pros The features that I like most are the ability to create needed events & the new features to switch users or trainers. Cons Scheduling view for the clients. Ability to obtain needed data. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Cost Review Source Response from Upper Hand December 11, 2020 Hi James, Thank you so much for your review! We are thrilled to hear that some of our newer features have been helpful for you and your business! We also appreciate your feedback on how we can continue to improve our product. Thank you again and have a great day! bE brad E. owner & president Sports Used the software for: 1-2 years ### "Great " January 21, 2020 4.0 Scheduling is very easy to use in this software Pros The software has improved tremendously, and is a great tool for a baseball & softball training facility. The software is easy to use, and very user friendly. Cons The software needs to be tied to gift cards and the cash drawer. This is very important. Need better reports too. Inventory management - making inventory adjustments - needs to be easier. Reason for choosing Upper Hand D-BAT Corporate suggested us using this software Review Source Response from Upper Hand December 4, 2020 Hi Brad, Thank you so much for your review. We are so glad you have seen improvements in our product over the past few years, and we appreciate your feedback on how we can continue to meet and exceed the needs of your business! Have a great day! SE Shanel E. Director Sports Used the software for: Less than 6 months ### "Upper Hand for facility owners" January 21, 2020 4.0 The pricing is steep in comparison to the features. Pros I love the ease of setting up programs and clinics. The software is great for creating clinics with easy to understand prompts. Cons The software features are not robust enough to manage a facility. The reporting function lacks features to easily capture daily sales. The mobile reports feature doesn't exist. The software is great for clinics but cumbersome for recurring classes and front desk check in. Alternatives considered [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) I wanted an easy to use software for our clients Review Source Response from Upper Hand December 2, 2020 Hi Shanel, Thank you so much for your review. We are glad to hear that setting up your programs and clinics is easy, and ease of use for your clients has been improved. We appreciate your feedback on how we can continue to improve to better serve your needs. Have a great day! AH Arianna H. Basketball Trainer Sports Used the software for: Less than 6 months ### "Upper Hand Review" August 16, 2022 4.0 Pros It is pretty easy to use. I was going to use zen planner but ended up backing out due to it being so hard to learn. Upper Hand has been great when it comes to learning the system and running with it. Cons There isn’t a calendar that list all the available times for the month for clients to choose from. I’ve had some clients suggest adding a calendar that lays out the month and the available times. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Upper Hand I knew of a company that used Upper Hand. Review Source Response from Upper Hand August 17, 2022 Hi Arianna, Thank you so much for taking the time to write a review! We're so glad to hear that Upper Hand has been easy to implement and use for your business! We also greatly appreciate your feedback on how we can continue to improve our product. So, we have taken your feedback to our product team. Thank you again, and hope you have a great day! CK JL Jim L. President Used the software for: Less than 6 months ### "Was sold as alternative to Mindbody, far from the truth. " February 23, 2018 2.0 Pros Support service was very good. One of the customer rep helped with sorting things out and was fairly available. From a sales standpoint, they make sure you feel comfortable and are persistent with you. Cons This software was sold with many promises that just didn't deliver. Having to pay the annual cost up front should have been a warning sign. We were sold on the concept this was a cheaper/better alternative to Mindbody. We were also sold on the fact we could get rid of our Shopify store. Once we paid, we soon learned the membership feature was still months from completion. We then discovered that replacing Shopify wasn't close to an option. I would have canceled at this point but they had our payment for the year. The disappointing part was we showed them our website, Mindbody site, and all the programs we offered and were told repeatedly Upper Hand could do nearly everything we needed ( or would soon). The membership features poor reports, the app was confusing to customers and was very limited in what we wanted to feature. We ended up using the events feature quite well, but then discovered the only way to provide refunds to send the customers emails to Upper Hand and they would issue refunds. Rather inefficient. It's a shame because they are based right here in Indy and we hoped to support local business. After complaining and asking for some sort of refund, I was told they would only refund the first two months on the year but couldn't refund the last few months of the previous year because "the books were closed". No offer to refund any of our annual payment. It's a shame but at the end of the day, I see we are not alone. Review Source Response from Upper Hand March 17, 2018 Hi Jim, We are terribly sorry that you had a poor experience using Upper Hand. I know that upper management has been talking with you to make sure that this all gets resolved amicably. If you could follow up with them, they will make sure that these issues are quickly resolved. Thanks! Upper Hand Team SS Sean S. Team Member Sports Used the software for: Less than 6 months ### "Great Opening Experience " February 10, 2020 5.0 We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful. We can't compliment the staff we've worked with enough, as they have been instrumental in making us feel comfortable about our decision to use their software, as well as their services. Very happy we made this decision! Pros We are loving the features and potential of the Upper Hand software! As we get our business off the ground it has been great exploring the various features, and we are excited about the customer experience we'll be able to provide thanks to the software's ease of use! Cons Honestly, nothing at this point. We are still learning more and more as we develop our programs but for every question relating to our programs, Upper Hand has been up to the task. Alternatives considered [LeagueApps](https://www.capterra.com/p/127065/LeagueApps/)[SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Reason for choosing Upper Hand Customer service, software ease of use, features we were looking for, web design, and flexibility to grow with our needs. We are very pleased with our choice - thank you! Review Source Response from Upper Hand March 10, 2020 Hi Sean, Thank you so much for the review, specifically the comments on the customer experience and positive interactions with our team!! We look forward to the future of our partnership! JA Justin A. Operation Manager Sports Used the software for: 1-2 years ### "Software Review" January 21, 2020 4.0 Pros The ease of use for both the customer and employee perspective. Cons The flexibility from the schedule page. A current big miss is the drag and drop feature for events as well as the ability to cancel classes or customers from a class directly from the schedule. Review Source Response from Upper Hand December 2, 2020 Hi Justin, Thank you so much for your review. We are thrilled to hear that you find our software easy to use, and we appreciate your feedback on how we can continue to improve! Have a great day! AB Andy B. Owner/lead instructor Sports Used the software for: 6-12 months ### "Enjoyable experience!" January 21, 2020 5.0 From sales, to implementation, to support overall, the experience has been pleasant. Pros Accommodating, intuitive, artificial intelligence, customer centric Cons No timeline given on expressed changes or upgrades to improve customer or user experience Reason for choosing Upper Hand Many, and thought it was the best option Review Source Response from Upper Hand February 12, 2020 Hi Andy, Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the product and have had a pleasant experience! Is there a specific feature you have not received a timeline on? If so, please let us know at support@getupperhand.com so we can assist! Thank you again and have a great day! VS Vince S. Owner Sports Used the software for: 1-2 years ### "Should be easier way" November 10, 2020 3.0 Pros Clients can join easily off my app on phone. Cons Should be and easier way to cancel or contact customers off the calendar. Review Source Response from Upper Hand November 16, 2020 Hi Vince, Thank you so much for your feedback. We are glad that your clients find the app easy to use! However we are sorry to hear the functionality could be improved for your business. I have passed along your feedback to our team with hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day! JS Jayson S. Associate Sports Used the software for: 2+ years ### "Not the best" November 9, 2020 1.0 Decent until the last few months where they really struggled to make edits properly. Pros Not much, had poor experiences with the software. Cons The software was confusing at times and not the most user friendly. The team was not always helpful and timely when making edits either. Review Source Response from Upper Hand November 17, 2020 Hi Jayson, We are so sorry that you have had a frustrating experience with Upper Hand. We apologize, and we'll strive to do better. We appreciate your business, and please reach out if there are any outstanding issues. Thank you for your candid feedback, and have a nice day. AK Ahmed K. CEO Sports Used the software for: 1-2 years ### "Customer Friendly" February 6, 2020 5.0 I am really able to streamline my activity and track my clients. Pros It was very Easy to use. Within minutes I felt comfortable. Cons There was really Nothing to dislike. I like the product completely. Review Source Response from Upper Hand February 10, 2020 Hi Ahmed, Thanks for taking the time to write a review of Upper Hand. We are thrilled to Upper Hand is working well for you and that you find it easy to use - our main goal! Have a great day and thank you again! JA John A. Owner Sports Used the software for: 1-2 years ### "Out customers love it!" February 11, 2020 5.0 It's a critical tool that we rely on daily. Pros The user experience is top notch. It's a breeze for our customers to schedule their own lessons and camp attendance. Cons Would love for more features and reporting to be rolled out faster. Review Source Response from Upper Hand March 6, 2020 Hi John, Thanks for the kind words and great review! We're thrilled to hear about the user experience and how easy it is for your customers - that's our main goal. Have a great day! CM Coach M. Owner Sports Used the software for: Less than 6 months ### "Upper Hand and RMA" October 24, 2021 5.0 Pros Product is very easy to be implement, as very intuitive and visual Cons I was mostly impressed with visual presentation all event and memberships. Review Source Response from Upper Hand October 27, 2021 Hi Coach M, Thank you so much for taking the time to write a review. We are so glad to hear you have had a great experience with Upper Hand. We're especially excited to hear that you find the events and memberships layouts intuitive and easy to use. Thank you again for the kind words, and hope you have a great day! Similar Products Featured