# Page 4 | Upper Hand Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Upper Hand the right Scheduling solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151570/Upper-Hand/reviews

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Upper Hand

4.1 (110)

[View alternatives](https://www.capterra.com/p/151570/Upper-Hand/alternatives/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Upper Hand

## Showing most helpful reviews

Showing 76-100 of 110 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RS

Ryan S.  
Hockey Instructor  
Sports  
Used the software for: 2+ years

### "Upper Hand a great tool"

January 30, 2020

5.0

My experience has been tremendous and the support stand has been more than I could have asked for.

Pros

Upperhand’s ease of use and ability to fit our dynamic workflow.

Cons

The software would increase in value by a better integration of features with one another.

Reason for choosing Upper Hand

Upperhands advertising caught my eye.

Review Source

Response from Upper Hand

February 6, 2020

Hi Ryan, We appreciate the kind words! We're thrilled to hear our software fits into your business workflows and is easy to use - both things we aim to achieve. We'd love to hear more about which software features you'd like to see better integrated together, and will reach out in hopes of scheduling a call. Have a great day!

JN

Joseph N.  
CEO  
Sports  
Used the software for: 1-2 years

### "JN Review"

November 5, 2020

4.0

Very good.

Pros

I like the memberships the most and that is what we have used it for.

Cons

I wish we could add more substance to the memberships on upper hand directly

Alternatives considered

[LeagueApps](https://www.capterra.com/p/127065/LeagueApps/)

Reason for choosing Upper Hand

Cost

Review Source

Response from Upper Hand

November 12, 2020

Hi Joseph, Thank you so much for taking the time to write a review. We're glad that you find our memberships useful, however, we're sorry to hear that the functionality could be boosted for your business. We'd like to learn more about the specifics that could be improved for your use case(s)! I've shared your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call. Have a great day!

RG

Regio G.  
Marketing • Business Developer  
Sports  
Used the software for: Less than 6 months

### "Great product"

August 11, 2022

5.0

Pros

What I like the most is its functionality and versatility

Cons

So far I haven't found anything to dislike

Review Source

Response from Upper Hand

August 15, 2022

Hi Regio, Thank you so much for taking the time to write a review! We are thrilled to hear that you've had a great experience with Upper Hand. We're glad that the functionality and versatility of the platform has been beneficial for your business, and we look forward to watching you continue to grow! Thank you again for your kind words and hope you have a great day! CK

JH

Jon H.  
Owner  
Sports  
Used the software for: 6-12 months

### "UpperHand"

November 18, 2020

4.0

Pros

I like being able to set up automatic payments for customers.

Cons

There are some features that do not fit our business, such as there is no option for automatic family discounts and memberships.

Review Source

Response from Upper Hand

November 25, 2020

Hi Jon, Thank you so much for your review and feedback. We are glad you've had a positive experience with our software, however we are sorry to hear that there are some missing features for your specific use case(s). We are always looking for ways to improve, so I have passed your feedback along to our product team! Thank you again, and have a great day!

FM

Freddy M.  
Owner DBHS  
Sports  
Used the software for: 6-12 months

### "User friendly and great features"

January 21, 2020

5.0

Pros

Tabs are easy to use and build registration links. Customer support is very responsive.

Cons

Would like to have more access to be able to add/delete certain things. I feel like I have to ask support as opposed to there just being a button to do it myself.

Review Source

Response from Upper Hand

November 16, 2020

Hi Freddy, Thank you so much for taking the time to write a review. We are thrilled to hear that you find our software easy to use and positive experiences with our customer support team. Thank you for your feedback on how we can continue to improve! Have a great day!

tT

thomas T.  
Director  
Sports  
Used the software for: Less than 6 months

### "Simple and easy to use"

April 1, 2023

4.0

Pros

Price is really inviting compared others out there.

Cons

Nothing yet, started using recently and everything seem good.

Review Source

Response from Upper Hand

June 2, 2023

Hi Thomas, Thank you so much for taking the time to write a review! We're so glad that you find our software easy to use, and at a competitive price. We're looking forward to watching you grow, and are excited to grow alongside your business! Thanks again for the kind words, and have a great day!

MT

Michele T.  
Administrator  
Sports  
Used the software for: Less than 6 months

### "Not really as described - Needs more work"

October 9, 2017

3.0

none - we canceled before going live

Pros

Strong concept and truly needed in the management of large clubs. Basically functionality of the system is strong and it was easy to set-up initial events. However, needed to create workarounds to define events like we wanted them set-up.

Cons

The Sales Team oversold the existing functionality that was currently available and we proceeded based on that understanding, paid the initiation fees to later find out key functionality to us was not available. Major pain points included 1) inability to turn off accepting checks 2) generic waivers are built to primarily protect Upper Hand not the client 3) client invite process is cumbersome and add new client lists difficult to customize 4) emails and calls took days to get a response including the email to cancel.

Review Source

Response from Upper Hand

March 17, 2018

Michele, We are pleased to announce that all 3 of the product issues that you stated have been addressed. Update below: 1. You can now turn on/off check, cash and credit card payments based on your preferences. 2. We have custom waivers that you can bring in to the system for free. 3. We have and are continuing to improve the client invite process. 4. We have added additional resources to our support team to ensure more timely responses to our customers and their clients. Also, we did end up issuing a full refund to you and closed the loop very amicably. We appreciate you giving us a shot, and hope to have you as a customer in the future!

SL

Sandi L.  
Owner  
Sports  
Used the software for: Less than 6 months

### "New User"

February 4, 2020

5.0

Being a new user we are still figuring out the system and find it difficult to "undo" some of the problems we are running in to. Customer Support has been great about helping us with work arounds and more importantly, escalating problems that aren't fixable to the design team to see if they can implement some needed changes.

Pros

It provides a means to keep our appointments organized.

Cons

It doesn't let you manipulate much for our specific need.

Review Source

Response from Upper Hand

February 6, 2020

Hi Sandi, Thanks for taking the time to write a review. We are thrilled to hear that you have had a great experience with our support staff. We're sorry to hear that you've found it difficult to undo certain things, and we'd like to learn more about the specifics you're referring to. We will be reaching out to setup a product feedback call to learn more about these use cases. Again, thank you for the review!

SR

Sal R.  
General Manager  
Sports  
Used the software for: Less than 6 months

### "DBAT Chatt"

February 3, 2020

4.0

Pros

It seems to be a very usable software with everything we need in our business.

Cons

Biggest drawback is the lack of training that we received. And for the most part we struggled to get quick response to problem solving as they arose. Tho that has changed greatly in last week or so. Again, most likely due to training issues and not program issues

Review Source

Response from Upper Hand

February 6, 2020

Sal, First off, thanks for sharing your feedback. We are happy to hear that our software does everything you need to operate your business. However, we are sorry about the lack of initial training you and your staff received. We hope that having our staff on site at your facility over the next two days will help solve this issue. Again, thank you for taking the time to write this review!

GN

George N.  
Academy Director and Founder  
Sports  
Used the software for: 1-2 years

### "The Support is 2nd to None!"

December 5, 2016

5.0

I wanted to find a software program that would not only free up my time on the soccer field but to offer the convenience for families to schedule and pay for sessions on-line. Their customer service is the #1 reason why I continue to work them as a partner. I specifically work with our rep, who is by far been my right hand person for my business! UpperHand has exceeded my expectations as a partner and I would highly recommend them to anyone.

Pros

Camp registration saved us valuable time and money. The ability to pay my trainers directly from the software program. The software and website are easy to navigate internally and the feedback we received from the customer's side has only been positive.

Cons

I would like to see the ability to add waiver's online.

Review Source

Response from Upper Hand

May 24, 2018

Thanks for the review George!

RB

Rodney B.  
Member  
Sports  
Used the software for: Less than 6 months

### "THE BACKSTOP @ MAVS"

November 10, 2020

4.0

Very pleased so far

Pros

It is much more user friendly than scheduling softwares I've used in the past. With great customer service!

Cons

The fact I can't publish a daily calendar on my website. Very useful to my company and our members as the calendar helps them determine when to come to the facility or not.

Review Source

Response from Upper Hand

November 13, 2020

Hi Rodney, Thank you so much for taking the time to write a review! We are so glad you find our software easy to use--that is one of our main goals! However, we are sorry to hear that our calendar functionality could be improved. I've shared your feedback with our team in hopes of scheduling a product feedback call. Thanks again for your feedback, and have a great day!

JH

Jordan H.  
Associate Club Direcotr  
Sports  
Used the software for: 1-2 years

### "VC United Review"

January 21, 2020

4.0

Overall I like it and its easy to use.

Pros

Ease of use and ability to set up the camps and clinics we need on the software.

Cons

I am not able to add some of the detailed options I would like into the camps and clinics, and I do not have control over refunds and such from my end

Review Source

Response from Upper Hand

December 2, 2020

Hi Jordan, Thank you so much for taking the time to write a review. We are glad you have enjoyed your experience with our software and find it easy to use! We appreciate your feedback on how we can continue to improve our product. Thanks again, and have a great day!

CP

Casey P.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Communication"

January 30, 2020

2.0

We just need better and more timely communication. Need more or better training.

Pros

I like the possibilities and what it might be able to do, once we fully figure it out.

Cons

I dislike how long it takes for Upper Hand to get back to our team. We are a new business and trying to be prepared when we open, instead of figuring it out on the fly when we open.

Reason for choosing Upper Hand

We are with a franchise (D-BAT), we didn't have a choice

Review Source

Response from Upper Hand

December 11, 2020

Hi Casey, Thank you for taking the time to provide feedback. We apologize that our training and communication did not meet your expectations. We are committed to helping you succeed on our software, so we appreciate your feedback on how we can continue to improve. Have a great day!

BT

Barry T.  
QB Coach  
Sports  
Used the software for: 2+ years

### "Mostly good, some functions were not intuitively found"

January 24, 2018

4.0

Pros

It allows me, Not be a money collector at my training sessions. I also like the reports. They are becoming increasingly useful

Review Source

Response from Upper Hand

May 24, 2018

Thank you for the review, Barry!

DL

Darren L.  
Owner  
Sports  
Used the software for: Less than 6 months

### "cust support"

February 7, 2020

3.0

In the weeks leading up to our opening and currently it has been problematic getting a quick response to emails and phone calls. Sometimes its very quick and other times it was 24-48 hours before a response came thru. This has been very frustrating as we have never used the software so we need answers quickly.

Pros

It's intuitive and fairly easy to pick up how to use.

Cons

would like the scheduling to have EOW feature

Review Source

Response from Upper Hand

December 11, 2020

Hi Darren, Thank you for taking the time to write a review. We are glad you've found the software easy to use, however are sorry to hear that our communication has not met your expectations. We are always looking for ways to improve, so we appreciate your feedback. Thank you, and have a great day!

RG

Ronnie G.  
Managing Member  
Sports  
Used the software for: 1-2 years

### "Puts administrative tasks in the palm of your hand"

November 5, 2016

5.0

Great product! It allows you to set things up and get it out to the public in minutes. Your clients have the convenience of registering at any place and on any device.

Pros

I can set everything up without having major computer expertise.

Cons

The software offer more flexibility.

Review Source

Response from Upper Hand

May 24, 2018

Thanks for the review Ronnie!

RP

Ryan P.  
Owner  
Sports  
Used the software for: I used a free trial

### "Energy Athletics Review"

June 3, 2021

4.0

I enjoyed my conversation with their sales rep and thought the product was decent.

Pros

Upper hand is fantastic for small cage facilities. Unfortunatley it is not the best product for running a massive operation with many different sports, locations, and revenue streams.

Cons

There is nothing I didn't really dislike about the software, it just is not the strongest software out there. If anything there price point was a bit much.

Review Source

Response from Upper Hand

June 16, 2021

Hi Ryan, Thank you so much for taking the time to write a review. We are so glad to hear that you've had positive experiences with our team members and product. We also appreciate your candid feedback on how we can better serve your use case. I have passed along your feedback to our product team so we can continue to improve. Thank you again, and have a great day!

GH

Galen H.  
Player Development Coach  
Sports  
Used the software for: 6-12 months

### "Great Product"

December 5, 2016

5.0

Upper Hand has helped us, EYG Basketball, streamline our registration process as well as improve our organization and bookkeeping. It gives us the ability to set up a variety of training sessions, camps, or clinics, and gives customers the ability to see what fits their schedule. With automatic reminders via email and text messages about upcoming workouts or training, parents can easily remember the schedule.

Review Source

Response from Upper Hand

May 24, 2018

Thanks for the review and continued support Galen!

TS

Taila S.  
Owner  
Sports  
Used the software for: 2+ years

### "Recommend"

January 21, 2020

5.0

My larger clinics run so much smoother when I can have all of my clients pay ahead of time rather than collecting fees at the clinic.

Pros

The customization of events is incredibly useful.

Cons

The ease of changing a clients date, etc. Though this has improved since I first purchased the product.

Review Source

Response from Upper Hand

November 25, 2020

Hi Taila, Thank you so much for your review! We are glad you've had a positive experience with our software and have noticed improvements along the way. We are thrilled to hear managing your larger clinics has been made easier with Upper Hand. Have a great day!

CA

Carlos A.  
Owner  
Sports  
Used the software for: 2+ years

### "Great product"

February 7, 2020

5.0

Upperhand allows me to focus on my business and makes communicating with existing clients easy.

Pros

Ability to market to to my client base. Allows me to build and organize a data base of clients

Cons

Notification of session reminders (which has recently been upgraded and feature added)

Review Source

Response from Upper Hand

February 10, 2020

Hi Carlos! We appreciate the the kind words and taking the time to share your review of Upper Hand. We're also happy to hear that one of our most recent features - notification reminders - is something that will add value to how you run your business. Have a great day and thanks for the review!

Kayla G.  
Goalkeeper Coach  
Higher Education  
Used the software for: Less than 6 months

### "I've had great experience from walk-through demo conference calls, to phone calls and more."

March 15, 2018

5.0

Pros

I like that company really cares about you and the business that you are running. They want to see you succeed. They are professional, relate-able, and are willing to help you any way that they can. The software is easy to implement for the administrator as well as for clients. Upper Hand provides an easy to use, mobile friendly system to take your business to the next level.

Review Source

Response from Upper Hand

May 24, 2018

Thank you for the review, Kayla!

JE

Josh E.  
Owner  
Sports  
Used the software for: Less than 6 months

### "Amazing customer service "

February 8, 2020

5.0

Danielle & support group have been amazing patient & helpful with us. Miriam mainly is the one in constant contact with Danielle and/or hub and they’ve helped her so much she then turns back and trains our Staff

Pros

Very user friendly but we are still learning!

Cons

retail receipts aren’t emailed to staff/no partial payment option

Reason for choosing Upper Hand

Through corporate

Review Source

Response from Upper Hand

March 10, 2020

Hi Josh, Thank you so much for the review! We are ecstatic to hear about your experience with our support team - I've passed the message along! Have a great day!

PH

Paul H.  
Director  
Sports  
Used the software for: 1-2 years

### "Upper Hand and my basketball camps"

January 21, 2020

4.0

All in all, Upper Hand works well with customers. The communication with the customer is so important and Upper Hand works hard to match the customer with the proper support cast.

Pros

Upper Hand assists with the process for a novice like me. This is very helpful for my summer sport camps.

Cons

Just learning how to use something new can be challenging to someone like me.

Review Source

Response from Upper Hand

December 11, 2020

Hi Paul, Thank you so much for your review! We are excited to hear that we have made a difference in organizing your summer sport camps, and are thrilled to hear you have had a positive experience with our support team! If you have any questions, don't hesitate to reach out. Thank you again, and have a great day!

TD

Trinity D.  
Marketing & Communications  
Sports  
Used the software for: Less than 6 months

### "Works great for what we need!"

November 18, 2020

4.0

They’ve all been great and very helpful!

Pros

Clients can view schedules and book all on their own. I can view and control all coaches schedules.

Cons

The processing fees for taking credit cards although it is standard.

Review Source

Response from Upper Hand

November 25, 2020

Hi Trinity, Thank you so much for your review! We are so happy to hear you've had a great experience with Upper Hand, and we look forward to continuing to grow with you! Have a great day!

BM

BJ M.  
Head of Operations  
Sports  
Used the software for: 6-12 months

### "Great concept, and greater customer support!"

December 5, 2016

4.0

The concept is great, although the product is still buggy and often undergoing updates and redesigns. The customer service is great, They have gone to great lengths to meet our specific needs, and make up for any shortcomings of the software while the kinks are worked out. Upper Hand saves us a lot of time and makes the registration and payment process seamless for our clients. We will continue to use Upper Hand, and look forward to the new interface being fully integrated!

Pros

Ease of use.

Cons

Errors in registration availability for clients, dual interface system, lack of some capability in a new interface.

Review Source

Response from Upper Hand

May 24, 2018

Thanks for the review BJ!

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