eGain Communications

eGain Knowledge


Who Uses This Software?

Large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital and voice channels and touchpoints, and to agents in contact centers for superior CX.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eGain Communications
  • www.egain.com
  • Founded 1997
  • United States

About eGain Knowledge

eGain Knowledge, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to online customers and contact center agents. It drastically improves core customer service and contact center metrics like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.


eGain Knowledge Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

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