eGain Communications

eGain Mail

4 / 5 1 review

Who Uses This Software?

Large companies aiming to differentiate their brand on the basis of the seamless, omnichannel customer experience they deliver to todays digitally savvy consumers.


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • eGain Communications
  • www.egain.com
  • Founded 1997
  • United States

About eGain Mail

Helps companies manage and respond to large volumes of customer emails and webforms, accurately and promptly.


eGain Mail Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

eGain Mail Reviews Recently Reviewed!


Easy way to get touch with business clients.

Mar 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.

Cons: It should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.

Overall: It provide easy way to communicate with business clients and resolve their queries.