Ameyo

Ameyo

4.5 / 5 16 reviews

Who Uses This Software?

Perfect for E-commerce, Banking, Finance, & Insurance, BPOs, Education, IT products & Services, Healthcare, Real Estate, Media & Publishing House, Government, Startups, and many more.


Average Ratings

16 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Ameyo
  • www.ameyo.com
  • Founded 2003
  • India

About Ameyo

Ameyo is an Omnichannel Customer Engagement software that enables businesses to deliver cross-channel, coherent customer experience journeys. Ameyo's offering also serves customers on Cloud ( Private, Public & Hybrid). Ameyo is proud to be mentioned in the Gartner Magic Quadrant for three consecutive years( 2015-16-17). Ameyo has been serving the Contact Center Infrastructure space for 60+ countries and powers 1600+ Enterprise Contact centers globally.


Ameyo Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Ameyo Reviews Recently Reviewed!

Need to improve Customer Support

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to use
- Efficient
- Stable

Cons: - Support team

Overall: Hi,

Every single ticket that I raise to support team, most of the replies responded problem came from customer's side. We had to check alot with IT team, SIP supplier, internet supplier.... to prove that our systems were fine and wasted time.

Moreover, support team should save all information that customer provide before, and stop asking info that customer already provided many times in other tickets.

Ola and Ameyo

Mar 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Cons: I would have preferred it to be configurable, so that customization effort could be reduced.

Overall: Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Keep up the good work

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: ease and stability

Cons: overall interface. need to enhance the feel and ambiance.

Overall: I look forward to a long-term service relationship with your company. Keep evolving from good to great!

Recommendations to other buyers: none

Ameyo Feedback

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Working with AMEYO has a great experience mostly in terms of Customer support on any issues identified. It's functionality is also easy to learn.
Thank you for your services and continued support.

Time by time with ameyo apps

Mar 22, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: helpfull

Cons: big resources

Overall: So far it getting better every time, many features , be expected it run in less resource than now

Recommendations to other buyers: please make it lightly

Helped us in offering our customers targeted and personalized services

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services.

Ameyo is yet to earn customer Loyalty!

Mar 20, 2017
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: user friendly

Cons: UI/UX

Overall: Need better resolution rate(SLA)
Lacks updating its clients about new features and pricing.
I have always struggled for support and assistance!
Much customer handling skills training needed to handle B2B customers

Recommendations to other buyers: already given

Deciding authority on issues.

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: If there is problem raised by the customer through ticket in Ameyo care, Let the customer or the person who raises the ticket decide about the issue priority whether it is a Major or Minor not the engineer who is working on it.

AMEYO CALL CENTER SOLUTION

Mar 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The Ameyo software is stable, user friendly and efficient system.

Cons: The tool should be flexible and easily configurable to meet customer's need including reports

Overall: Good & Cost effective tool

Supportive Staff

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: AMEYO Engineers, Account Managers and project Manager are supportive and cooperative. They immediately attend to our requests and very patient in understanding our requirements.

Easy to use and customize application with excellent support team

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Cons: Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Overall: The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Director -IT

Mar 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy Customization .
Good Technical Skill Set in Ameyo.
Faster Deployment in Virtual

Cons: Cost wise Man days are slightly higher

Overall: Ameyo is good and cost effective Dialer.
Ameyo Support is very good and they have very good technical skill set People to implement the Dialer Setup.
Ameyo is easy to customize for any environment (IT/ITES)
Ameyo Tested with SIP connectivity, excellent call routing for Inbound / Outbound.

Recommendations to other buyers: NO

Its been very pleasant experience with Ameyo.

Mar 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Working with Ameyo been pleasant. We found resources from Drishti very supportive and flexible. Issues reported from our end are resolved in very supportive manner.

Vendor Response

by Ameyo on March 16, 2017

Thank you for your review. Ameyo believes in creating delightful Customer experiences.

The most cost effective contact center solution available in the market right now!

Sep 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Loved it!
- Awesome inbound call routing
- One of the best dialers available in the market right now
- Easily Customizable
- Low cost as compared to competition

Cons: None

Overall: We are using Ameyo from past 1 year and have been immensely impressed with their technology. Our multi-channel campaigns are running flawlessly using their Cloud technology.

We have tried a lot of other call center software in the market but they all seem ancient in front of Ameyo. Would highly recommend this for your business.

Recommendations to other buyers: Go for it, you will not regret it!

Ameyo makes business easy

Nov 24, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: best customized software product that completely blends into my company's requirements.

Cons: till date i am yet to find any thing which i cannot do with AMEYO

Overall: a great product, a must have in every firm involved with customer intercations

Jul 28, 2015
5/5
Overall