--- title: "LiveHelp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveHelp Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/151605/LiveHelp/" page_type: "product" language: "en" --- # LiveHelp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveHelp ## What is LiveHelp? LiveHelp, easy and flexible live chat for your website. In just one click, web visitors can CHAT with an agent of your customer service, get real time explanation about products or services and have a trusted reference. Live chat solution for customer engagement. Reply to your customers 24/7. ## What is LiveHelp used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €4.99 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveHelp?[Manage this product listing](https://www.g2.com/products/livehelp/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveHelp 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €4.99 Per Feature, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (1,193) Value For Money 0.0 (0) Value For Money 4.6 (900) Customer Service 5.0 (1) Customer Service 4.7 (940) ## LiveHelp alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about LiveHelp Overview ### What company size and specific industries is LiveHelp built for? LiveHelp is designed for companies in e-commerce, tourism, travel and tour operations, insurance, rentals, commodities, and automotive sectors. The target audience appears to be businesses of any size that want live chat to support sales and customer experience, especially customer-facing organizations handling frequent inquiries and sales conversations. Features and Usability ### What are the key features of LiveHelp? LiveHelp offers live chat, chatbot, and real-time consumer-facing chat for website conversations, plus video chat and video conferencing. It includes dashboard and monitoring tools, website visitor tracking, queue management, call routing, canned responses, CRM, file sharing, offline form, and third-party integrations. Integrations ### Which third-party tools and platforms does LiveHelp integrate with? LiveHelp integrates with 3 third-party platforms: Adobe Commerce, WordPress, and Zendesk Suite. These catalog integrations cover e-commerce, content management, and customer support use cases, giving LiveHelp connections to common website and help desk environments. Getting Started and Support ### What training and onboarding options does LiveHelp offer? LiveHelp provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and setup support. Getting Started and Support ### What customer support options does LiveHelp offer? LiveHelp provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Support is available across multiple contact paths, giving users direct access to help when needed. Because no reviewer feedback about support is available, no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the features buyers value most when choosing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) LiveHelp supports **Chat/Messaging**, giving teams a direct way to respond to customer questions in real time. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Real-time Consumer-facing Chat** (**43%**) and **Mobile Access** (**44%**), which can help teams stay available to customers and manage conversations while away from a desk, helping businesses respond faster and maintain consistent customer service. Real-time Consumer-facing Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices File Sharing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Proactive Chat 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases LiveHelp 23 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Video Chat: Chat with your counterparts over the video in real time --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Basic €4.99 Per Feature,Per Month ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Marketing Manager Marketing and Advertising ### "Good Live help messenger" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 2, 2023 Pros It is incredibly practical and simple to use. Additionally, the customer service is dependable for access and real-time issue resolution, which helps my business run smoothly. Cons I don't have anything against this app, but I would want to advise that they offer more options or suggestions for the answers they will give. It would also be wonderful if they responded more quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Brigno A. CEO ### "Incredible customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 23, 2016 LiveHelp has helped us in boosting ecommerce roi. We got all features we needed, the also developed some new functions based on our advices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 23, 2016 Thanks for using our professional chat :) See you at the next Ecommerce Forum or Meet Magento forum ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.