Who Uses This Software?

Slaask is for forward-thinking all types of businesses who believe in the "all your tools in one place" Slack vision.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Slaask
  • slaask.com/
  • Founded 2015
  • United States

About Slaask

Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, SMS etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go.


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Slaask Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Slaask Reviews Recently Reviewed!

All the features we need for the right price & the best customer service we've ever seen.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Not priced per agent, every employee can join a conversation = great experience for our users.

As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it.

AMAZING customer service + we got a few feature requests implemented in less that 14 days.

Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup.

Integration to our CRM (Hubspot) works really well and was setup in literally 1 min.

Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook.

Integration to our knowledge base so clients get support article suggestions when asking a question.

Cons: Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user.

Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Overall: Proving a stellar customer experience in both sales and support.