# Rural Billing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Rural Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/15163/Rural-Billing --- # Rural Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rural Billing ## What is Rural Billing? Rural Billing makes utility management simple, affordable, and stress-free. Designed for small to mid-sized utilities, it grows with your business while keeping billing easy to handle. Whether you manage water, gas, or electric services, Rural Billing supports metered, tiered, and flat-rate charges—all in one place. It integrates seamlessly with leading meter brands like Badger, Sensus, Neptune, Mueller, and Master Meter. Plus, you can add eBilling and a convenient online payment portal at no extra cost to your utility. ## What is Rural Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Overall rating Based on 58 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $2850 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Rural Billing alternatives Highest Rated [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (15)](https://www.capterra.com/p/154122/Capricorn/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/15163/Rural-Billing/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (10) 100.00% of 10 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Electronic Payments 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Rate Management 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Metered Billing 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Online Payments 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Accept and process online payment transactions Work Order Management 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Rural Billing 21 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Create, manage, and send invoices or bills to customers Leave comments and notes on documents for others to view Store and organize information about customers and previous interactions Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Charge fees or cut off service due to late/missing customer payments Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.7 (27) 4.7 Based on 27 reviews ## Pricing Value for money 4.8 (27) Free Trial Basic $2,850 Flat Rate,One Time Value for money 4.8 (27) 4.8 Based on 27 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (57) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (57) 4.9 Based on 57 reviews ## User reviews Overall rating 4.9 Based on 58 reviews Filter by rating 5(52) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Julie B H. Recorder Treasurer, Secretary, Water Dept Retail ### "Redline Rural Billing is excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 16, 2026 Friendly people, always helpful, responds quickly, helps me with any problems that I have or do not understand. Pros Redline Rural Billing has a yearly subscription that is very reasonable for our city. Rural Billing is easy to use and navigate. I have never had any issues with someone try to hack into the system. The payment process is easy to use and easy to correct if you make a mistake. Printing the bills are easy, receipts are easy to print and return to print one if you forget. The features are easy to navigate. I am always aware of any upgrades along with a definition of what the upgrade is. Cons There is nothing that I do not like about Redline Rural Billing. The system is easy to maneuver through. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 17, 2026 Thanks so much for the great review, Julie! We’re thrilled to hear you’re happy with Rural Billing and truly appreciate you taking the time to share your experience. TC Todd C. Manager, Operator Utilities ### "Exceptional Utility Billling Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2026 I have been extremely satisfied with all aspects of the software from entering data to running reports. I would definitely recommend this software for small rural utility systems. Pros The simplicity of entering data along with the easy flow of navigation. The report menu is very useful and informative. Also was pleased when they integrated online billing and payments including the auto pay function. Cons There is nothing that I like least about Rural Billing software since I started using it in the year 2018. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2026 Thanks so much for the awesome review, Todd! We’re really glad you’re happy with Rural Billing and appreciate you taking the time to share your experience! MS Mary S. City Admin Utilities ### "Great software for small municipalities!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 For our small city, this software was a game changer. I would highly recommend. After looking at several options, I am so thankful we chose Rural Billing. Pros Very affordable for small cities. Ease of use. Support is exceptional. Customer and billing management is not overly complicated with things that are unnecessary for a small town (we are less than 250). Cons I can't think of one thing I dislike. This software is easy to navigate and the tech support has always been great. Alternatives considered [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) Reasons for choosing Rural Billing Cost, easy to use, and support were the main reasons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thanks for the awesome review, Mary! SP Sherri P. Office Clerk Utilities ### "My review." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 5, 2025 I can usually get the help I need on the same day, if not within the same hour of calling. Everyone is very helpful. Pros It is easy to get the help you need when something goes wrong. The updates for the product seem to come fairly regularly. Cons Not being able to switch users without closing everything out. I would be nice if we could just hit a button and switch within seconds. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2025 Thanks for the review, Sherri! The user switching is something we'll look into. Thanks for the input! RB RITA B. TOWN CLERK Utilities ### ""ROOTING" FOR RURAL BILLING" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2025 MY EXPERIENCE WITH RURAL BILLING HAS BEEN GREAT. THE PEOPLE THAT I HAVE TALKED TO ARE COURTEOUS AND WILLING TO HELP YOU WITH ANY PROBLEM YOU MAY BE EXPERIENCING WITH THE PROGRAM. Pros I REALLY LIKE THE THAT I DON'T HAVE TO MANUALLY INSTALL UPDATES BECAUSE RURAL BILLING DOES THAT FOR US. I LIKE THE FACT THAT IF I NEED HELP WITH SOMETHING THEY ARE ALWAYS SO HELPFUL. Cons WE DO NOT NEED THE AUTO SHIPMENT OF BILLS AND IF WE COULD JUST CALL AND ORDER THEM THAT WOULD WORK BETTER FOR US. WE HAVE ASKED TO BE TAKEN OFF THE AUTO SHIP. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 6, 2025 Thanks for the great review, Rita! Glad to know that we're helping make your work a little easier. WA Wendy A. Fiscal Officer Government Administration ### "Village of Shawnee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Exceptional, the customer service is outstanding, the ease of entering data is great. Pros The ease of operating the system, very user friendly. The system is has excellent reports both for the Village and the customers Cons Being able to enter a credit adjustment for a customer when they do not have a balance due or the credit exceeds the amount due on the customer's account. Switched from [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) The program was very old, customer support was not the best Alternatives considered [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) Reasons for choosing Rural Billing Rural Billing received the best recommendations from customers and Rural Billing was easy to talk/communicate with Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 9, 2025 Thanks for the great review, Wendy! Regarding entering a credit when a balance is not due - be sure to select the 'customer balance' item when that scenario occurs. It will allow you to enter the credit on the customer account. PS Pam S. Office Manager Utilities ### "Office Manager’s Review of Rural Billing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2024 Great. \[sensitive content hidden\] is wonderful and always available. Pros It is very convenient and user friendly. Cons I don’t really have anything negative to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 19, 2024 Thanks for the awesome review, Pam! NC Neta C. Bookkeeper Utilities ### "Very User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2023 The tracking features are so nice to have for fiscal year end. Pros This product is very user friendly and easy to navigate. Their customer support team is always there to help. I would recommend this product to anyone looking for a simple billing product. Cons I have no dislikes of this product. It is easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marsha C. Office Manager Utilities ### "customer support with Rural billing " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 April 8, 2023 Great. Pros What I like about rural billing is the customer service/support. \[sensitive content hidden\] will make himself available even at the last minute to assist me with any issues I might be having with the software. Although, I am able to navigate through the software, there are times when I can't figure out certain processes. \[sensitive content hidden\], walk me through each process and will follow up with me. He is awesome. Cons We use the software for utilities only. It would be nice to have a work order system within rural billing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 11, 2023 Thanks for the review, Marsha. Regarding work orders, Rural Billing does provide simple work order processing. Please take a look at the Work Orders tab and if you need any assistance, please let us know. DH Don H. Town clerk Utilities ### "Town Clerk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 14, 2023 I t has been a good product for us. Pros Ease of use. Easy to update. Selection of reports available. Cons I do not have any negative remarks for the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)