# Rural Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rural Billing the right Utility Billing solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/15163/Rural-Billing/reviews --- Rural Billing 4.9 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Rural Billing Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TC Todd C Manager, OperatorUtilities, Self-employedUsed the software for: More than 2 years. “I have been extremely satisfied with all aspects of the software from entering data to running reports.“ February 23, 2026 AB Ashley B Office ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Lately every month I have around 20 customers that their cards did not process and most of the time it's because they had to get a new card because theirs was compromised.“ April 22, 2026 RB Rhonda B City ClerkUtilities, 2 - 10 employeesUsed the software for: More than 2 years. “The ease of being able to contact support and to get the help that is needed. “ April 27, 2026 TC Todd C Manager, OperatorUtilities, Self-employedUsed the software for: More than 2 years. “I would definitely recommend this software for small rural utility systems.“ February 23, 2026 JH Julie B H Recorder Treasurer, Secretary, Water DeptRetail, Self-employedUsed the software for: More than 2 years. “The payment process is easy to use and easy to correct if you make a mistake.“ March 16, 2026 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rhonda B. City Clerk Utilities Used the software for: 2+ years ### "City Clerk" April 27, 2026 5.0 When I have had to contact them, I have always been able to have a call or an email back from them. The program is easy to use and the service is great! Pros The ease of being able to contact support and to get the help that is needed. The process of being able to take the credit cards and having it go directly to the accounts is great! Being able to get the reports when I need them is GREAT! I can just go in and get them and not have to wait on anything. They are easy to get ahold of for any issues that may come up. Cons The city really has no complaints about Rural Billing; they are easy to work with and get a hold of. No complaints from us. Review Source MS Mary S. City Admin Utilities Used the software for: 2+ years ### "Great software for small municipalities!" October 6, 2025 5.0 For our small city, this software was a game changer. I would highly recommend. After looking at several options, I am so thankful we chose Rural Billing. Pros Very affordable for small cities. Ease of use. Support is exceptional. Customer and billing management is not overly complicated with things that are unnecessary for a small town (we are less than 250). Cons I can't think of one thing I dislike. This software is easy to navigate and the tech support has always been great. Alternatives considered [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) Reason for choosing Rural Billing Cost, easy to use, and support were the main reasons. Review Source Response from Redline Data Systems November 25, 2025 Thanks for the awesome review, Mary! MC Marsha C. Office Manager Utilities Used the software for: 1-2 years ### "customer support with Rural billing " April 8, 2023 4.0 Great. Pros What I like about rural billing is the customer service/support. \[sensitive content hidden\] will make himself available even at the last minute to assist me with any issues I might be having with the software. Although, I am able to navigate through the software, there are times when I can't figure out certain processes. \[sensitive content hidden\], walk me through each process and will follow up with me. He is awesome. Cons We use the software for utilities only. It would be nice to have a work order system within rural billing. Review Source Response from Redline Data Systems April 11, 2023 Thanks for the review, Marsha. Regarding work orders, Rural Billing does provide simple work order processing. Please take a look at the Work Orders tab and if you need any assistance, please let us know. AB Ashley B. Office Manager Environmental Services Used the software for: 2+ years ### "Office Manager" April 22, 2026 4.0 Pros It is very user friendly. Tech support is always so helpful even when it is a user error or something I am unsure how to do. Cons That the only way for customers to pay on Auto pay is with a credit card. Bank accounts and routing numbers would be so much better. Lately every month I have around 20 customers that their cards did not process and most of the time it's because they had to get a new card because theirs was compromised. Review Source Response from Redline Data Systems April 23, 2026 Thanks for the review, Ashley! We understand how frustrating declined card payments can be, especially when cards are frequently replaced due to security issues. At this time, our Auto-Pay system is limited to credit/debit card processing, but we recognize the value and convenience that bank account (ACH) payments could provide and are in the process of rolling out that option. WA Wendy A. Fiscal Officer Government Administration Used the software for: 2+ years ### "Village of Shawnee" May 8, 2025 5.0 Exceptional, the customer service is outstanding, the ease of entering data is great. Pros The ease of operating the system, very user friendly. The system is has excellent reports both for the Village and the customers Cons Being able to enter a credit adjustment for a customer when they do not have a balance due or the credit exceeds the amount due on the customer's account. Alternatives considered [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) Reason for choosing Rural Billing Rural Billing received the best recommendations from customers and Rural Billing was easy to talk/communicate with Switched from [CIS Utility Billing](https://www.capterra.com/p/12722/CBSW-UMS-net/) The program was very old, customer support was not the best Review Source Response from Redline Data Systems May 9, 2025 Thanks for the great review, Wendy! Regarding entering a credit when a balance is not due - be sure to select the 'customer balance' item when that scenario occurs. It will allow you to enter the credit on the customer account. TC Todd C. Manager, Operator Utilities Used the software for: 2+ years ### "Exceptional Utility Billling Software" February 23, 2026 5.0 I have been extremely satisfied with all aspects of the software from entering data to running reports. I would definitely recommend this software for small rural utility systems. Pros The simplicity of entering data along with the easy flow of navigation. The report menu is very useful and informative. Also was pleased when they integrated online billing and payments including the auto pay function. Cons There is nothing that I like least about Rural Billing software since I started using it in the year 2018. Review Source Response from Redline Data Systems February 24, 2026 Thanks so much for the awesome review, Todd! We’re really glad you’re happy with Rural Billing and appreciate you taking the time to share your experience! RB RITA B. TOWN CLERK Utilities Used the software for: 1-2 years ### ""ROOTING" FOR RURAL BILLING" June 4, 2025 5.0 MY EXPERIENCE WITH RURAL BILLING HAS BEEN GREAT. THE PEOPLE THAT I HAVE TALKED TO ARE COURTEOUS AND WILLING TO HELP YOU WITH ANY PROBLEM YOU MAY BE EXPERIENCING WITH THE PROGRAM. Pros I REALLY LIKE THE THAT I DON'T HAVE TO MANUALLY INSTALL UPDATES BECAUSE RURAL BILLING DOES THAT FOR US. I LIKE THE FACT THAT IF I NEED HELP WITH SOMETHING THEY ARE ALWAYS SO HELPFUL. Cons WE DO NOT NEED THE AUTO SHIPMENT OF BILLS AND IF WE COULD JUST CALL AND ORDER THEM THAT WOULD WORK BETTER FOR US. WE HAVE ASKED TO BE TAKEN OFF THE AUTO SHIP. Review Source Response from Redline Data Systems June 6, 2025 Thanks for the great review, Rita! Glad to know that we're helping make your work a little easier. JBH Julie B H. Recorder Treasurer, Secretary, Water Dept Retail Used the software for: 2+ years ### "Redline Rural Billing is excellent" March 16, 2026 5.0 Friendly people, always helpful, responds quickly, helps me with any problems that I have or do not understand. Pros Redline Rural Billing has a yearly subscription that is very reasonable for our city. Rural Billing is easy to use and navigate. I have never had any issues with someone try to hack into the system. The payment process is easy to use and easy to correct if you make a mistake. Printing the bills are easy, receipts are easy to print and return to print one if you forget. The features are easy to navigate. I am always aware of any upgrades along with a definition of what the upgrade is. Cons There is nothing that I do not like about Redline Rural Billing. The system is easy to maneuver through. Review Source Response from Redline Data Systems March 17, 2026 Thanks so much for the great review, Julie! We’re thrilled to hear you’re happy with Rural Billing and truly appreciate you taking the time to share your experience. SP Sherri P. Office Clerk Utilities Used the software for: 2+ years ### "My review." June 5, 2025 5.0 I can usually get the help I need on the same day, if not within the same hour of calling. Everyone is very helpful. Pros It is easy to get the help you need when something goes wrong. The updates for the product seem to come fairly regularly. Cons Not being able to switch users without closing everything out. I would be nice if we could just hit a button and switch within seconds. Review Source Response from Redline Data Systems November 25, 2025 Thanks for the review, Sherri! The user switching is something we'll look into. Thanks for the input! PS Pam S. Office Manager Utilities Used the software for: 2+ years ### "Office Manager’s Review of Rural Billing" June 13, 2024 5.0 Great. \[sensitive content hidden\] is wonderful and always available. Pros It is very convenient and user friendly. Cons I don’t really have anything negative to say. Review Source Response from Redline Data Systems June 19, 2024 Thanks for the awesome review, Pam! JH Jolene H. City Clerk Government Administration Used the software for: 2+ years ### "Great for a Small Town" December 13, 2016 5.0 Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it. Pros Ease of use. Nice looking system. Gets the job done. Review Source BR Barb R. Billing Clerk Used the software for: ### "Rural Billing is one of the easiest software packages I have ever worked with. Great package." August 4, 2015 5.0 Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!! Review Source BSH Bobbie Sue H. accountant Used the software for: ### "Great product" February 17, 2011 5.0 Allow more space for notes & integrated an easier way for transferring owners. Pros Software is easy to use. Cons We really had no major issues with this software...when we first began using we were unable to save reports in .pdf format, but that was upgraded soon after. It would be beneficial if there was more space to input notes on the owners accounts & an easier way to show transfer of ownership. Review Source TK Thomas K. Councilman/Water Billing Clerk Used the software for: ### "The software does exactly what I want for the water billing in our small community. " September 4, 2015 5.0 I would refer this software to anyone. The customer support is fantastic. I have made suggestions for software changes and this change was included in one of the updates. I have worked for many years for a large municipal utility with their billing system and the customer support for their software should take lessons from Redline Data Systems. Keep up the great work. It sure makes my job easier. Thanks Review Source LC Lois C. Purchasing Agent Used the software for: ### "Redline Program" October 11, 2012 5.0 Very Good program Pros Really like the ease in posting both new readings and payments Cons Would like actual sprinkler spot rather than gas Would like the capability to send letters, i.e. the customer base for annual or semi annual flushing Review Source NV Nancy V. Office Manager Used the software for: ### "Highly recommend Redline Data" February 18, 2011 5.0 Highly recommend Pros Redline's rural billing program is very user friendly and the support team is quick & efficient. They are constantly updating the program to fit the needs of their customers. Cons No major cons Review Source AT Andrea T. Water Clerk Used the software for: ### "Rural Billing " August 13, 2014 5.0 Since we have got this program my job is so much easier. The customer service department are very helpful. They get back to us very quickly and are very friendly. They even remind us when the office will be closed for holidays. Review Source SM Stephanie M. Used the software for: ### "Software and support have been GREAT!" October 5, 2015 5.0 The software has been extremely user friendly. When I cannot figure something out, support has been very helpful and timely with all of my requests. I could not be more happy with my decision of choosing Rural Billing. Review Source VC Vanessa C. Secretary Used the software for: ### "Excellent system and very easy to use." November 16, 2015 5.0 I"ve been using Redline billing for years its very easy lay out. The billing gives accuracy on amount to bill customers. If I ever have problems or questions, Redline is always great to help. Review Source SH Samilda H. Billing clerk Used the software for: ### "Summerhill Borough" October 24, 2014 5.0 Program very user friendly. Customer Service is very prompt returning calls and are very helpful. Would recommend the program. Review Source SS Sandra S. Office Manager Utilities Used the software for: 2+ years ### "AWESOME SOFTWARE" June 17, 2016 5.0 I love the Rural Billing!!!! It is easy to understand! I love the tech support help! I have nothing but great things to say about this software!!! Pros Pros: I love how you can talk to the support. I love how you can print anything you need to on the bills. It is very easy to learn and work with. I am thankful for being able to talk to a "REAL PERSON"!! Very fast and easy emailing, calling. I LOVE how the tech support can go into your computer and help you with anything you need!!!! I think it is a great help to any company that they send the billing sheets out without even asking! I wasn't ever trained for this job and I have called many, many times needing help and the gentleman that I speak with has always treated me with the most respect and encourages me and helps me to learn whatever I need to know!!! I am very blessed to have such a fantastic software!!! Thank you all!! Cons The only problem I can say is one thing: The activity sheet is hard to explain and break down to the older customers. I have went to show details and still had to go step by step to explain why a customer owed what they did. It is easy if they have a bill no late fee and pay it! That is simple. The ones I need more help with are like a person owes a bill, then late fee applied, then another bill, they make a payment, it needs to be able to be placed under the bill they are making a payment for. I can give you a customer to show you a example for. I have to sit with the customer and go step by step adding and taking away to come up with why they owe each thing. I know this is hard to understand but please feel free to email me or call me so I can help you understand. 256-354-2359 Review Source TB Taylor B. Assistant Clerk Government Administration Used the software for: 2+ years ### "Highly Recommend!" February 10, 2023 5.0 Since I took over our sewer department, I have had to learn how to use this software and it has been super easy and I haven't had much problem with figuring it out. My hard drive recently crashed and customer support was able to help me get back on track and it took no time! Pros The activity log is very helpful to help keep up with payments. Some customers get behind or pay ahead and pay different amounts than the bill so being able to see that activity helps me make sure their account is correct. I also like that when customers pay online through GovPortal it transfers over to Rural Billing. This has been super helpful so I don't miss customer payments. Cons So far I have not come across anything I have had problems with. Review Source NC Neta C. Bookkeeper Utilities Used the software for: 2+ years ### "Very User Friendly" April 10, 2023 5.0 The tracking features are so nice to have for fiscal year end. Pros This product is very user friendly and easy to navigate. Their customer support team is always there to help. I would recommend this product to anyone looking for a simple billing product. Cons I have no dislikes of this product. It is easy to use. Review Source DH Don H. Town clerk Utilities Used the software for: 2+ years ### "Town Clerk" February 14, 2023 5.0 I t has been a good product for us. Pros Ease of use. Easy to update. Selection of reports available. Cons I do not have any negative remarks for the software. Review Source CL Chris L. Manager Utilities Used the software for: 2+ years ### "Rural billing have to have" March 21, 2022 5.0 We love everything about rural billing Pros Easy to navigate. And the customer service has been great. Cons Haven't found anything g that stands out Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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