# Page 2 | Rural Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rural Billing the right Utility Billing solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/15163/Rural-Billing/reviews --- Rural Billing 4.9 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rural Billing ## Showing most helpful reviews Showing 26-50 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AH Alisa H. Town Clerk/Finance Officer Government Administration Used the software for: 2+ years ### "Municipal Government Water Billing Software and Support Review" May 29, 2019 5.0 Rural Billing has been a great tool for us regarding our water billing. We are a small town with about 600 water customers. We are a staff of two. Town Clerk & Deputy Clerk. With Rural Billing and our radio transponder meters programs we have our billing process down to a one day operation. Posting payments, adjusting accounts, etc. Is very easy. The Redline Data Support Group have been awesome to work with. Haven't had a problem yet they couldn't solve. Pros The software is very easy to use and most of it is self explanatory or has help drop downs to explain things. Cons I can't really come up with anything that I dislike. Review Source CDR C. Darren R. Manager/Superintendent Utilities Used the software for: 2+ years ### "Rural Billing is by far the most user friendly software we have seen when comparing to others. " July 6, 2017 4.0 All the current technology available, with respect to software itself, but mostly customer service. We get any/all updates when they become available, but we get timely customer service which I like. If there ever is a problem, we simply e-mail Rural Billing, and usually within a few hours we receive a response indicating when and how it will be resolved. I don't ever remember having to beg for help, which is nice. Pros It is simple, and easy to use, with account information quickly accessed. There are no needless screens or info to navigate thru when analyzing customer inquiries. Cons The only thing I can think of is the activity screen is reflected on two pages instead of one, when choosing the default dates. Other than that, I have no complaints. Review Source BC BRENDA C. OFFICE MGR. Used the software for: ### "MY JOB- MADE EASIER" February 25, 2011 5.0 110 %.....Would recommend to everyone.....As close to a perfect program as you can get..... Pros Nothing negative about Redline. Easy to use, even for a computer illiterate person .Every report you can think of .. space for additional info... such as spouse, mate, SS #, drivers license, etc. Handhelds are great .They alert you if reading seem to be out whack. Messages can be entered..example .. BAD DOG, etc. Billing easy & fast. .. by account #, zip code, etc. Entering new customer - a breeze. Refunding deposits simple. Entering pmts, easy. Mistake made...easily fixed. Wrong ck # can be fixed. Adj. can't be made without an explanation... Really like this feature. Redline is a secure system. If I need help (which, sometimes is often) I email Eric & have a response or a call shortly. Make a mistake, Eric fixes them or tells me how to fix . I need something not in the program & it will benefit others, he will try to incorporate it into the program. I LOVE THIS PROGRAM. HIGHLY RECOMMEND IT .Feel free to email me. Cons The only con I can think of, is that all water system don't have Redline. If we were all linked together perhaps we could catch all the customers owing money that move to another water system or put the water in someonelse's name. Or maybe we're the only system that happens to....ha Review Source MLH Mary Lou H. City Clerk Government Administration Used the software for: 2+ years ### "Very user friendly." January 22, 2018 5.0 It helps me manage my water utility with billing, reports, usage, etc. Pros When I started in my position as city clerk, the program was already in place. I had nobody to train me so I virtually self taught myself. It is very easy to use. The customer service is very good. They respond right away and solve any issues that you may have. Cons When you post a payment that is more than the balance due it has a pop up that asks you if you are sure, but really it's a good thing because it prevents errors. Review Source KK Kathy K. Clerk Government Administration Used the software for: 2+ years ### "difficulty in coordinating communication between two programs." August 22, 2017 5.0 The ability to up grade and to modernize to adapt to our changing needs. Pros The software has continued to upgrade and evolve to be compatible with more meter reading programs, The technical support service I received went above and beyond the call of duty. Cons It took a little bit of time to find out we do not require a bridge for the programs to communicate. Review Source DA Donna A. Court Clerk Government Relations Used the software for: 2+ years ### "TOS - Sewer" September 29, 2020 4.0 Pros Easy to use program, and helpful personal that work for the company. Cons There is nothing that I don't like about the program Review Source VW VERLORIA W. CLERK Government Administration Used the software for: 2+ years ### "I HAVE HAD NO PROBLEMS WITH THIS SOFTWARE; VERY USEFUL SOFTWARE." June 6, 2018 5.0 ONLINE SUPPORT IS VERY GOOD AND ALSO ALL THE UPDATES. Pros I LIKE THE EASE OF USING THIS SOFTWARE. IT IS VERY EASY TO USE AND I LIKE NOT THAT THE CUSTOMERS HAVE THE OPTION OF PAYING ONLINE. Cons I DO NOT HAVE A PROBLEM WITH THIS SOFTWARE AT ALL. THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. I AM VERY SATISFIED. Review Source RK Renee K. water department clerk Government Administration Used the software for: 2+ years ### "rural billing the bomb" May 31, 2019 5.0 Pros The system is very user-friendly with a good support staff Cons Cant program to automatically change cycles Review Source SD Susan D. Office Admin Utilities Used the software for: 2+ years ### "Rural Billing is a great product!" September 26, 2016 5.0 Rural Billing is an excellent software program. It is easy to learn and easy to use. It's features are very useful. Customer support is always available and any questions are answered in a timely manner. Pros The software is very easy to understand and use. Review Source KK Kim K. office manager Non-Profit Organization Management Used the software for: 2+ years ### "office manager" October 16, 2018 4.0 Pros It's user friendly, quick response when having issues Cons Still haven't got addresses to flood into our software for AMR reader. Review Source EF Evelyn F. Utility Clerk Used the software for: 2+ years ### "I have never had any issues with getting help!" November 20, 2017 5.0 Pros I like the ease of use the most. It is easy to use, and input any data as well as printing off anything I need. Review Source JH Jolene H. City Clerk Government Administration Used the software for: 2+ years ### "Great for a Small Town" December 13, 2016 5.0 Our very small town has been using the system for almost 3 years. I love the ease of use and the reasonal cost. It has many other functions that are helpful, too. I love the way it's put together. I have used other systems and they were so cumbersome and complicated, it drove me crazy. For our situation, this one gets the job done. I highly recommend it. Pros Ease of use. Nice looking system. Gets the job done. Review Source CW Chad W. Village President Used the software for: ### "Redline Data Rural Billing Solution" August 6, 2014 5.0 Our community purchased the Redline Data Rural Billing Solution over a year ago. We are a small community that needed a solution that was easy to impliment and maintain. This solution was perfect for what we needed from both a cost perspective and functionality. We were able to install and configure the solution within a few days and it was very easy to convert our manual billing system over to the Rural Billing solution. The Rural Billing application includes all of the features and functions that high dollar solutions include, but cost is based on the size of your community. The Redline support group is top notch and they go out of their way to work with their customers to ensure that problems are taken care of in a timely manner. We have been very satisfied with the billing product and services that we have received from Redline Data. Review Source SP Stephen P. Clerk Used the software for: ### "I have had a good experience with the software." January 4, 2016 4.0 Most features are good but there are a couple that could be somewhat different. Meter changes and readings are a big concern here. Changing out meters and entering new readings are impossible if we are reading to do billing. Review Source Response from Redline Data Systems February 2, 2017 Thank you for your review! Meters and their associated readings may not be changed if the information has been sent into the field to be read via handheld/AMR. This ensures the information remains consistent between the main system and handheld/AMR. Once the readings have been pulled into the main system, or the reading assignment cancelled, the information can be modified as desired. BR Barb R. Billing Clerk Used the software for: ### "Rural Billing is one of the easiest software packages I have ever worked with. Great package." August 4, 2015 5.0 Love the ease of the software, one click for where/what you want to perform. I had very little training, with the previous person, had lots of questions when I was on my own. The support staff walked me through every step. The staff returned emails/phone calls within a very short period of time with a thorough explanation. If you make a suggestion on something you would like to be able to perform or have the package do, they are working on a solution at their earliest convenience. Reports are very easy to analysis and modify. Great package, support, would highly recommend!!! Review Source AM Amy M. Water Board Clerk Used the software for: ### "Excellent Program" January 27, 2011 5.0 I have recommended this program to several systems who are now using it. I have had systems come to my office to view the Rural Billing set up and it's operations. Pros The program is easy to learn and use. Excellent Technical Support. Technical support is easy to understand, and they are quick to respond to any situations. When I have a question, I always speak to the same person, who knows my system. It is not a different person every time I call. Cons We have no complaints. Review Source RW Rhonda W. Bookkeeper Used the software for: ### "Use of Rural Billing" February 14, 2011 4.0 We looked at several programs before going with Rural Billing. Rural Billing was the best program for our business and had everything we needed in a billing program. I recommend this program to any one who has thought about changing their billing program. Pros Was able to convert old files from old system and creat new account numbers for each account. Was able to change reading meters over to new electronic reading to run bills. Cons Can not think of any at this time. Review Source BSH Bobbie Sue H. accountant Used the software for: ### "Great product" February 17, 2011 5.0 Allow more space for notes & integrated an easier way for transferring owners. Pros Software is easy to use. Cons We really had no major issues with this software...when we first began using we were unable to save reports in .pdf format, but that was upgraded soon after. It would be beneficial if there was more space to input notes on the owners accounts & an easier way to show transfer of ownership. Review Source kK karen K. secretary Used the software for: ### "millerstown borough review" January 31, 2011 5.0 Completely recommend Redline & this version of rural billing. Pros Eric is a wonderful source of information & always a complete pleasure to work with! I have all of my concerns & issues solved timely & explained how to avoid reoccurrences. I love the system. Any suggestions I hae have been implemented in updates. Cons None that I can think at this time. Review Source TK Thomas K. Councilman/Water Billing Clerk Used the software for: ### "The software does exactly what I want for the water billing in our small community. " September 4, 2015 5.0 I would refer this software to anyone. The customer support is fantastic. I have made suggestions for software changes and this change was included in one of the updates. I have worked for many years for a large municipal utility with their billing system and the customer support for their software should take lessons from Redline Data Systems. Keep up the great work. It sure makes my job easier. Thanks Review Source BT BECKY T. WATERCLERK Used the software for: ### "REDLINE DATA RURAL BILLING SYSTEM" December 16, 2013 5.0 CITY OF MOUNDVILLE HAS USED REDLINE DATA SYSTEMS FOR 11 YEARS . THE SIMPLE USE OF THE PROGRAM IS GREAT. EVERYTHING IS UPDATED AS NEEDED . I HAVE ENJOYED THE SERVICE THEY HAVE PROVIDED US . THEY HAVE A EXCELLLENT SUPPORT GROUP . WHEN I HAVE A PROBLEM AND CALL THE SUPPORT IS QUICK TO GET IN CONTACT WITH ME . I DON'T KNOW OF ANY CONS ABOUT REDLINE . Review Source LC Lois C. Purchasing Agent Used the software for: ### "Redline Program" October 11, 2012 5.0 Very Good program Pros Really like the ease in posting both new readings and payments Cons Would like actual sprinkler spot rather than gas Would like the capability to send letters, i.e. the customer base for annual or semi annual flushing Review Source mN mary N. bpa clerk Used the software for: ### "Easy to understand and use" April 6, 2016 5.0 I had a few problems at first understanding how to fix problems but a quick call and customer service had me on track! This software has made my job so much easier. The tech dept is amazing! Every time I run into a problem, a quick email and I know I will get a quick response and help in no time. Review Source NV Nancy V. Office Manager Used the software for: ### "Highly recommend Redline Data" February 18, 2011 5.0 Highly recommend Pros Redline's rural billing program is very user friendly and the support team is quick & efficient. They are constantly updating the program to fit the needs of their customers. Cons No major cons Review Source SB Stacey B. Used the software for: ### "Redline systems " December 15, 2016 5.0 This software is perfect for small water systems and very affordable. We have about 40-meter connections and use an automatic meter reading system. This software works great for us. Tech support is fast and easy. I would recommend it to any small water system Review Source Talk to a Capterra advisor for free and get results within 15 minutes.