# Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lattice the right Performance Management System solution for you? Explore 203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151676/Lattice/reviews --- Lattice 4.5 (203) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 3rd, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 Colin J IT Operations ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is good, based on user experience, value for money, integration with HRIS, navigating through new appraisal documents.“ November 6, 2025 AS Andrew S HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “Lattice is linked directly to our HRIS and we can not make changes in Lattice that are not in the HRIS - Example, if we wanted a person to be a shared manager or supervisor in Lattice, but did not want to make that change in HRIS.“ June 17, 2024 ## Showing most helpful reviews Showing 1-25 of 203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chuck K. Software Engineer Financial Services Used the software for: 6-12 months ### "Great features and easy to use" August 15, 2025 5.0 I have used Lattice for goals, 1:1 updates, PTO requests, viewing the organization chart, and completing various company surveys. I find all these tasks to be easy to do within Lattice. Pros Lattice is easy to learn and provides a lot of features for our company. The ability to find features and information is also easy with the home page and left-hand navigation bar. Cons The tool is laid out very well. The biggest compaint about it that I have is understanding how to set up goals. There is a SMART goals section and a grow section. For setting up personal goals, the right selection is "grow", but I often forget and select SMART goals which are more department or company-wide things in my experience with the tools. Review Source Colin J. IT Operations Manager Information Technology and Services Used the software for: 2+ years ### "Performance tool with customization" November 6, 2025 5.0 It is good, based on user experience, value for money, integration with HRIS, navigating through new appraisal documents. Pros Easy to navigate, UI, then user friendly for 1:1's agenda to update and keep track. Retain all appraisal docs. in one platform. Cons When someone resigns as a manager then HR has to export records as we cannot update record to move files within the accounts. Review Source BL Bill L. Lead HR Talent Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Quick and Easy HR software product but lack innovation" December 7, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source James L. Director of Finance Computer Software Used the software for: 2+ years ### "A great tool for people management" December 20, 2025 4.0 It has been a great experience having an easy to use platform that help drive employee engagement, better internal communication, and is an excellent at helping managers oversee their teams. Pros Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees. Cons I think the thing that is most challenging about Lattice is that many of the feature are great, but the pricing for them outweighs the potential benefit given the size of our organization. Review Source BN Biram N. Head of communication Public Relations and Communications Used the software for: 2+ years ### "A great employees management software." September 11, 2025 4.0 Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions. Pros The software has very reliable analytics and reporting features. Availability of customizable templates which makes standoutamongst other similar tools Ease of use and availability of real-time vendor support services. Cons Everything about the software is good from customer services to userbility and intuitiveness. I have nothing against the tool. Review Source RG Rajesh G. Operations manager Computer Software Used the software for: 1-2 years ### "An easy HR tool for Feedback and Reviews with some tweaks in OKRs" November 3, 2025 4.0 Pros Lattice is easy to use. it has small simple menu on the sidebar comprising of 1:1 & feedback, Growth and OKRs and performance reviews Cons If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives. Review Source AC Ash C. IT Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Access for reviews" September 22, 2025 4.0 Pros The ability to centrally manage all of our review cycles and put out employee surveys quite quickly with minimum admin. The platform is very intuitive, making it easy for both managers and employees to engage with the process. I also like the clear visibility into performance trends, which helps drive better conversations. The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs Cons Some areas can feel a little overwhelming at first, as there are many features to get familiar with. The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules. It also takes time to fully configure everything to match our processes, so there’s a bit of a learning curve before you get the most value out of it. Review Source AS Alex S. Senior manager, scientific liaisons Biotechnology Used the software for: 2+ years ### "Great tool, but would be outstanding with additional flexibility" May 19, 2025 4.0 Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Lattice gets the job done!" June 4, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source CG Carl G. VP Strategy and Leadership Operations Information Technology and Services Used the software for: 1-2 years ### "Great for a growing smaller company" August 20, 2025 4.0 Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simplification and better user experience Review Source SH Shannon H. Director of People and Talent Marketing and Advertising Used the software for: 2+ years ### "Lattice - our go to performance management system" June 17, 2024 4.0 Lattice's tool is great, customizable, and enables the business. Lattice also has REALLY STRONG customer service. I'm also a member of Lattice's Resources for Humans community, which is a fantastic asset of all things People Ops best practice sharing. Lattice's annual Resources for Humans virtual event is also TOP NOTCH. Pros All customizable features: 1:1's Employee engagement surveys Performance reviews 360's eNPS Other customizable surveys Cons Inability to export data in all areas of the tool (employee engagement surveys, etc) Alternatives considered [Rippling](https://www.capterra.com/p/172127/Rippling/) Reason for choosing Lattice More functionality within Lattice, better pricing Review Source AS Andrew S. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Technology Company 1 year review" June 17, 2024 5.0 Overall it has been great, it takes a good year, and reminders, to get staff and managers to utilize the tools it offers. But once they start using the system they enjoy and get value from it. This was particularly obvious during review periods where a lot of the needed information was already available in the goals and one-on-one meetings. Pros Documenting and assisting managers and staff with one on ones. Goal setting options and customization Cons There have been a few custom reports or tweaks that would be nice. Lattice is linked directly to our HRIS and we can not make changes in Lattice that are not in the HRIS - Example, if we wanted a person to be a shared manager or supervisor in Lattice, but did not want to make that change in HRIS. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customization and bad UI/UX, lack of integration with Outlook and 0ne-on-one updates. Review Source JH Jennifer H. Manager, People ops Arts and Crafts Used the software for: 6-12 months ### "Thanks, Lattice!" June 20, 2024 5.0 Pros Everything from selection through implementation has been easy and wonderful Cons honestly it has been a breeze so far - no large negative feedback Switched from [Culture Amp](https://www.capterra.com/p/154170/Employee-Effectiveness/) Culture Amp was unwieldy and did not have the functionality we were looking for Review Source MRR Melissa Ruiz R. HR Manager Utilities Used the software for: 1-2 years ### "Great Employee Engagement Management " June 14, 2024 5.0 It has been great! I have learned a lot by myself, and now we have an account manager which is nice to refer to. Pros A one-stop shop for all of your employee engagement needs. Once place where everything is recorded. Cons The goals portion is not working for what we need it to do. Alternatives considered [Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing Lattice One platform that is centralized in employee engagement Review Source NQ Naya Q. Missionwired Marketing and Advertising Used the software for: 1-2 years ### "Lattice Lover" March 30, 2025 5.0 Very good, love the user interface and the easy of use. Pros Very easy to use and streamlines review process. Cons I feel that since it's accessible only through single sign on it's easy to forget! Review Source BC BEN C. CUSTOMER SUCCESS MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Lattice + Slack Integration" December 2, 2024 4.0 I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. Cons I would like lattice to be tied to my HR or Benefits which is Rippling Review Source NH Nina H. Head of Performance Financial Services Used the software for: 1-2 years ### "Lattice makes it easy" September 21, 2024 5.0 Overall, using Lattice has allowed us to improve our internal processes around employee management Pros Lattice creates simple processes and easy solutions for employee management Cons There are no downsides to Lattice that we have experienced Review Source MO Meghann O. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Overall impressed as a people manager" November 10, 2024 4.0 Pros I love the weekly updates as well as the 1:1 templates. Performance reviews are much easier with lattice! Cons I wish there was a more collaborative component where we could track our team meetings as well. Review Source nN nicole N. Sr HR Ops Generalist Biotechnology Used the software for: 1-2 years ### "Solid Employee Engagement Platform" June 11, 2024 4.0 The tool is very useful and we've had a chance to get things up and running very quickly. We've been bounced around a bit with account managers over the year which has been less than great. Additionally, our account team has not done a great job of providing meaningful quarterly checkins- the usage/adoption metrics they provide are awful which then makes any comparison we draw to our own usage useless. I would suggest working with our team to come up with appropriate adoption targets and then analyzing our actuals against goal for a more meaningful review process. Pros The system works well. We rarely see systems bugs and the modules seem to interconnect quite well. Our employees have adopted certain aspects of the tool readily- namely feedback, surveys, 1x1s, and reviews. I like that I can impersonate an employee so I'm able to see what they're seeing in order to provide helpful troubleshooting guidance. The customer support team is excellent. Cons Some aspects of the system are not intuitive and it takes multiple clicks to get to an area that shouldn't be buried. For example- a manager of managers who wants to view progress of their direct reports on review completion during the review cycle, really needs to dig to get to the right screen to view progress. Review Source JG Julie G. Senior Manager, HR Logistics and Supply Chain Used the software for: 1-2 years ### "Nice tool for Growing Companies" June 24, 2024 5.0 Pros Lattice is very intuitive in it's design of end employee use. When unrolling new products, leaders and employees are able to absorb navigation fairly quickly Cons There's a lot of features that seem to be built off of specific customization or backend architecture set up that doesn't quite connect seamlessly across platforms. For example, some permissions are easily created for the engagement platform that are not available in the Performance Platform. Or there are Feedback Prompts built into the system, but they are not customizable. Review Source JA James A. CEO Computer Software Used the software for: 1-2 years ### "Better than nothing with a lot to be desired" June 20, 2024 4.0 Pros Having a central place to manage 1:1s and performance reviews is an improvement to managing those functions in a more ad hoc manner (i.e. in documents, note taking apps, etc.) Cons 1) The ability to sync action items from 1:1s or goals to other task management applications. Not being able to do so creates duplicate system management issues to have a consolidated to-do list. 2) The ability document ad hoc meetings in addition to recurring 1:1s, using the 1:1 template and functionality. 3) The ability to more easily manage OKRs, including the ability to sort and make bulk updates. Review Source SD Shandora D. LMS Admin Information Technology and Services Used the software for: 1-2 years ### "Overall, great addition to our company" June 20, 2024 4.0 Pros Lattice has been a great addition to our company. Previously we were using different systems for tracking, survey, and performance reviews. With Lattice we're able to move all of those things into one system. We are also able to do things with Lattice that we didn't do before (ie meeting agendas)! Cons We'd love to have a group meeting agenda option. There's word of it coming soon, so can't wait! Review Source HB Helena B. HR Manager Accounting Used the software for: 1-2 years ### "Very Good and User-Friendly Product" June 20, 2024 4.0 Pros I love the ease of use. When I joined the firm, I had no training in Lattice, but was able to easily navigate. Cons There currently isn't the ability to upload documents with a review or with feedback. Review Source MP Maya P. Senior People Operations Specialist Government Relations Used the software for: 2+ years ### "My review " June 11, 2024 5.0 Pros I like the performance review and survey capabilities. I like that you can filter survey data by role, gender, performance, etc. Cons I wish that the compensation module was included in the base product. I also wish that you could track performance reviews of a single person across time and download them all. Review Source CD Chris D. Sr. Dir, HR Internet Used the software for: 1-2 years ### "Great Platform!" June 18, 2024 5.0 Pros Easy to use as an admin. You can set up reviews, surveys, etc. Cons I'd like more features around compensation management. Otherwise it's great all around. Review Source Similar Products Featured