--- title: "Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lattice the right Performance Management System solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151676/Lattice/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Lattice 4.5 (207) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 NZ Nazifa Z Patient Care AdvocateHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It provides a great structure for managing 1:1 meetings and ensures that any feedback from team members is accessible to both you and your manager.“ April 1, 2025 CG Carl G VP Strategy and Leadership OperationsInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems.“ August 20, 2025 ## Showing most helpful reviews Showing 1-25 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chuck K. Software Engineer Financial Services Used the software for: 6-12 months ### "Great features and easy to use" August 15, 2025 5.0 I have used Lattice for goals, 1:1 updates, PTO requests, viewing the organization chart, and completing various company surveys. I find all these tasks to be easy to do within Lattice. Pros Lattice is easy to learn and provides a lot of features for our company. The ability to find features and information is also easy with the home page and left-hand navigation bar. Cons The tool is laid out very well. The biggest compaint about it that I have is understanding how to set up goals. There is a SMART goals section and a grow section. For setting up personal goals, the right selection is "grow", but I often forget and select SMART goals which are more department or company-wide things in my experience with the tools. Review Source Margaret M. Cheif People and Experience Officer Utilities Used the software for: 2+ years ### "Lattice: Elevating Engagement and Growth with Powerful Tools" August 26, 2024 5.0 Lattice has significantly elevated our performance engagement and growth processes at NPX. It offers a comprehensive suite that aligns perfectly with our needs, boosting engagement and supporting our people operations with actionable data. We fully utilize its features—1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs—all of which are intuitive and effective. Pros Lattice has been a game-changer for NPX, offering a comprehensive platform that enhances engagement, supports our people operations, and provides actionable insights through excellent data. We utilize its full suite of functions, including 1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs. The functionality is robust and intuitive, making it easier for us to align our teams, track progress, and drive continuous improvement. Lattice’s impact on our employee engagement and development has been profound, helping us to foster a culture of growth and performance. Cons We have encountered some limitations in customizing templates, like performance reviews, but Lattice is continuously improving in this area. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Lattice More functionality than competitors, features that supported our people goals and expectations, all of the features we wanted in one platform Review Source BL Bill L. Lead HR Talent Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Quick and Easy HR software product but lack innovation" December 7, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source Liam M. People Operations Manager Computer Software Used the software for: 1-2 years ### "Add Structure and Automation to your Performance Management" July 23, 2019 4.0 The overall experience has been awesome and the software has taken a small internal desire to implement better goals tracking and a more automated approach to 1:1 and reviews in general and it's accomplished that and more almost by osmosis. Just having the software put us in a better position to implement a process for each. The software itself is extremely approachable and simple but allows for a ton of flexibility in implementation and use allowing it to serve as much more than a simple, once yearly applicated software driven proecss around performance reviews int he traditional sense. Pros The simplicity of use and flexibility in terms of custom use and application of different modules within the software. We approached this software with a process plan and goal structure in mind and Lattice was very resilient to it's implementation digitally as well as provided further insight into what better avenues there are and why. The Customer Sucess team is great with approaching additional product development endeavors through their support desk. Multiple times have been asked and seen functionality sought implemented in successive software updates Cons Need to create better functionality around dual management (having co-leads/co-managers of teams) and their ability to review and provide feedback. It's too common to not be supported. Implementation and onboarding of the system was definitely one of the better experiences we've had although there could be more common touchpoints after the first review process to ensure for optimization and process improvement. Things have been a bit more "set it and forget it" after being transitioned off our Onboarding Success Manager although the Customer Success team accessible from the Intercom system has been more than helpful in the absence. Alternatives considered [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[Namely](https://www.capterra.com/p/143606/Namely/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Lattice Better application to what we were looking for: a feedback and goals tracking platform designed for biweekly engagement and performance tracking over daily tracking of mood, behavior, and outlook of the office culture which I felt was more the focus of our secondary choice, 15Five. Review Source BN Biram N. Head of communication Public Relations and Communications Used the software for: 2+ years ### "A great employees management software." September 11, 2025 4.0 Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions. Pros The software has very reliable analytics and reporting features. Availability of customizable templates which makes standoutamongst other similar tools Ease of use and availability of real-time vendor support services. Cons Everything about the software is good from customer services to userbility and intuitiveness. I have nothing against the tool. Review Source RG Rajesh G. Operations manager Computer Software Used the software for: 1-2 years ### "An easy HR tool for Feedback and Reviews with some tweaks in OKRs" November 3, 2025 4.0 Pros Lattice is easy to use. it has small simple menu on the sidebar comprising of 1:1 & feedback, Growth and OKRs and performance reviews Cons If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives. Review Source AC Ash C. IT Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Access for reviews" September 22, 2025 4.0 Pros The ability to centrally manage all of our review cycles and put out employee surveys quite quickly with minimum admin. The platform is very intuitive, making it easy for both managers and employees to engage with the process. I also like the clear visibility into performance trends, which helps drive better conversations. The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs Cons Some areas can feel a little overwhelming at first, as there are many features to get familiar with. The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules. It also takes time to fully configure everything to match our processes, so there’s a bit of a learning curve before you get the most value out of it. Review Source JL Jaclyn L. Account Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Great place to organize reviews & monthly goal setting meetings!" February 28, 2025 5.0 Overall I enjoy this system. I think it is a good way to organize your 1:1 meetings, and keep any feedback made my team members that is visible to both yourself and your manager. It is a really organized way to handed yearly reviews and archive the reviews previously received so you can continue to track your goals and your growth. Pros I like that peer reviews & self reviews are very organized and simple to navigate on this system .We are also able to ask our peers for feedback throughout the year so we can work on improving our team relations. We are also able to fill out a bi-weekly form saying how we are feeling and what we are working on that week so our supervisor knows if they should reach out to check in. Cons A con about Lattice is that it is difficult to attach your calendar on Lattice to your teams calendar. This causes issues when I have a 1:1 approaching but there is no appointment on my calendar made so sometimes I don't always catch the 1:1 meetings with my manager. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Lattice gets the job done!" June 4, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source AS Alex S. Senior manager, scientific liaisons Biotechnology Used the software for: 2+ years ### "Great tool, but would be outstanding with additional flexibility" May 19, 2025 4.0 Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. Review Source AS Andrew S. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Technology Company 1 year review" June 17, 2024 5.0 Overall it has been great, it takes a good year, and reminders, to get staff and managers to utilize the tools it offers. But once they start using the system they enjoy and get value from it. This was particularly obvious during review periods where a lot of the needed information was already available in the goals and one-on-one meetings. Pros Documenting and assisting managers and staff with one on ones. Goal setting options and customization Cons There have been a few custom reports or tweaks that would be nice. Lattice is linked directly to our HRIS and we can not make changes in Lattice that are not in the HRIS - Example, if we wanted a person to be a shared manager or supervisor in Lattice, but did not want to make that change in HRIS. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Lack of customization and bad UI/UX, lack of integration with Outlook and 0ne-on-one updates. Review Source SK Sarah K. People Ops Manager Computer Software Used the software for: 2+ years ### "Best performance management tool on the market" July 9, 2025 5.0 Lattice has been the premier performance management tool that we have used as a company. They are continuously rolling out new features, have prioritized AI functionality, and have a really great customer support team to help us with all of our questions along the way. Pros The customization of question templates and review cycles has been such a pro. We've appreciated the ability to customize permission profiles. The user experience and interface are really easy to follow, and their recent AI phone functionality for review writing and search bar questions is a big time-saver. Cons We integrate Lattice with Rippling (our HRIS), and there are some limitations with custom fields for demographic data that will sync between the two systems. Additionally, Lattice doesn't have automated reminders for manual review cycles. Review Source NZ Nazifa Z. Patient Care Advocate Hospital & Health Care Used the software for: 1-2 years ### "Great to keep everything organized" April 1, 2025 4.0 I've found this system to be quite helpful. It provides a great structure for managing 1:1 meetings and ensures that any feedback from team members is accessible to both you and your manager. Pros It helps in engaging with my manager easier It helps me to work on my tasks and allocate my tasks more efficiently Pricing is okay It helps to track growth Cons It can get hard to understand the platform and its uses the support is not much useful Review Source AG Arvind G. In regards to Lattice Financial Services Used the software for: 6-12 months ### "In regards to Lattice: " March 2, 2025 5.0 Overall good product to provide feedback, share insights, provide reviews and 1:1 requests. Pros Easy to provide feedback, share insights, provide reviews and 1:1 requests. Cons Could be more easily implemented and applicable but the overall functionality / reasoning for product is not well understood due to UI / UX. Review Source VR Verified Reviewer Fullstack developer Insurance Used the software for: 1-2 years ### "Great experience with Lattice！" November 21, 2024 5.0 Pros Intuitive user interface that is very clean and easy to navigate. Cons So far I liked every thing about lattice. Review Source MO Meghann O. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Overall impressed as a people manager" November 10, 2024 4.0 Pros I love the weekly updates as well as the 1:1 templates. Performance reviews are much easier with lattice! Cons I wish there was a more collaborative component where we could track our team meetings as well. Review Source KB Katy B. People Operations Manager Information Technology and Services Used the software for: 2+ years ### "Employee Engagement at its Finest! " June 12, 2024 4.0 It is a great tool, easy to use and simple to set up. The Lattice team is incredible and always available to help troubleshoot, set up and guide us whenever the need arises. Pros The survey feature is a great tool for our company. We use this to gain valuable insights into the sentiments of employees regularly over the year. We also make use of the reviews feature twice a year to conduct our performance feedback cycles. These are wonderful tools for managers who have all the previous feedback, 1:1s, updates and other data from Lattice at hand when completing their performance reviews. Cons I find the data quite difficult to navigate with certain features. Some of the analytics are really amazing, and the info we get from the surveys is really wonderful. However, when it comes to more intricate reporting Lattice doesn't make it easy to find the data I am looking for. For example, figuring out which managers have not yet completed their downwards reviews. Review Source MM Maggie M. HR Generalist Financial Services Used the software for: 2+ years ### "We love Lattice!" June 11, 2024 4.0 I've only been at my company for a short while, but I implemented Lattice in an old role 4 or 5 years ago. It's been incredible to watch the journey of product development and growth over the years. In general, I've had a really easy time getting help or support where I need it. Pros Lattice sits at the center of many of our management practices. We leverage the Updates feature to create valuable time in 1:1s, which we also manage in Lattice. We also use their Goal and Growth modules to manage OKRs and Individual Development Plans, respectively, allowing us to track and drive conversations between managers and teams. This also creates a ton of transparency for us as an organization. Cons Some of the survey and review administration can be less than intuitive to find or implement. Keep building out reporting and a UX-focused admin panel! Review Source KF Karen F. Senior Director of Human Resources Marketing and Advertising Used the software for: 2+ years ### "Great Performance Management Product" June 17, 2024 5.0 Once their HRIS and payroll products come to life, they will be tough competition in the HR Technology space. Pros 1) Usability: Easy to use for both admin and users. 2) Feedback and Improvement: Unlike some companies where feedback goes into a black hole in the universe, Lattice takes client feedback seriously, and we've seen our input applied to improve and enhance all products. Customer service is also excellent. 3) Customer Service: Although it is a ticketing system, all Livechat Agents and the Customer Care email team are responsive and knowledgeable. They even follow-up to make sure your questions are adequately addressed. 4) User Interface: Easy to navigate Cons We were promised a roll-out for one of the products, but it never happened due to a reorg. However, the product is back on the roadmap, so very excited to see this happen. This is minor, but some products could be a bit more user intuitive. Review Source JG Jair G. CEO Telecommunications Used the software for: 2+ years ### "Good Software. Not the best, but good" August 15, 2024 4.0 It is indeed a good software for RH and leaders, developing itself every month Pros Updates, 1x1s, semester reviews, OKRs and of course, the possibility to create knowledge trails Cons The software itself has a few bugs from time to time, not allowing updates to happen, and also the possibility of transfering the same OKR to new semesters after closed Review Source LM Laura M. Video Editor Media Production Used the software for: 1-2 years ### "Great Tool for Company Performance Reviews" June 22, 2021 5.0 It seems there are several useful tools available to both supervisors and direct reports on Lattice, but it's unclear, at least at first glance, exactly what all these tools are, or how to best use them. Because of this, my company mainly only uses Lattice for performance review purposes. Perhaps more time spent watching tutorial videos could help us to better understand the other uses for Lattice, but I can't say the product as is fosters an immediate understanding of the full capability of the software. Pros Lattice is an excellent tool when it comes to issuing and completing performance reviews within a given company. Within my company specifically, department heads and supervisors are able to easily issue a set of questions to their direct reports with ease, choosing either a written or number-based response option for each question. Past performance reviews are saved within the system and available to both the supervisor and the direct report, in order to reflect back on past performance reviews and track growth. And there is a "Weekly Update" feature, which prompts you to reflect on your week. This is especially useful when filling out performance reviews, as the weekly updates you've written throughout the past months or year give you a more detailed summary of your performance over a large span of time. Cons The user interface is a bit confusing, in that it's not immediately clear what each tab on the Web sidebar does, or what information it contains. When you navigate to the "People" tab, you're able to view individual people, teams, and the full company, as well as milestones, company updates, and OKRs. But there is also another separate tab for OKRs available in the sidebar. The organization of the interface seems that it could certainly be a bit more streamlined, and clear, and perhaps explanations of what each tab is for and how to use it could enable users to better utilize its tools. Review Source ED Emily D. HRBP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Lattice - a robust performance management tool, best in it's class!" October 3, 2022 5.0 I highly recommend lattice for an org of any size. For our org (under 200) it's taking away a lot of the manual work that we would have had to do without it. The implementation is relatively hands off, so it hasn't been too much of a strain on our small HR team. Pros The best thing we've experienced so far is the customer support. Best i've had had with an HR platform! Our dedicated support rep is available (with a back up) for as many demos or trainings as we need for our HR staff, leadership, or managers. They also have a chat feature for quick questions! As for the tool itself - really great performance management system. We also use their engagement survey function and Grow. Grow allows us to create competencies and career tracks across any teams, as well as pair our career development with continuous feedback conversations. This has added great value to our org, since this was cited as a missing feature of our previous performance reviews. We're super happy with how the feature has added value to our org and increased our employee engagement and satisfaction! Cons We preferred the engagement survey function in culture amp, but only slightly. Lattice does the trick, but is some functionality from culture amp that we miss (assessing how important certain factors are, better ability to sort departments within the system and not just as an integration/data flow from HRIS, customization, making changes after the survey out - to name a few.) The questions are very applicable though. Alternatives considered [Culture Amp](https://www.capterra.com/p/154170/Employee-Effectiveness/) Review Source EM Emily M. HR Generalist Computer Software Used the software for: Less than 6 months ### "A great addition to the business! " June 17, 2024 5.0 Pros What I enjoy most about Lattice is the ability to automate things. As a smaller HR team, it is great to utilize a platform that can perform tasks and streamline them. Cons I don't have any complaints about Lattice thus far. It has been a great platform and addition to the business. The broader team also seems to feel the same. Reason for choosing Lattice We were not reviewing other products. Lattice was the only tool we looked at due to its good reputation in the market. Review Source Andrei P. Student Education Management Used the software for: 6-12 months ### "Lattice is the management software that brings something new other than something more." May 20, 2022 5.0 Lattice is the management software that really brings something different to the table. It does not "fight" with it's competitors but rather complements them. The human focused aspect of it makes Lattice a great management tool to use along with the others ones and it works really well. Pros The human focused aspect of the software is excellent. It has many tools and they work really well, as a result you can view the different HR aspects of the work proccesses. Cons Because it is a people management platform it can sound not as resourceful as it's competitors. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Lattice is a people focused software. Review Source Steve M. VP of Product Consumer Electronics Used the software for: 6-12 months ### "Super helpful for 1:1 meetings and goals" October 31, 2021 5.0 We use Lattice for the daily interactions between team members, and especially between managers and their team members. It's great for tracking monthly / yearly goals as well, and is a pretty full featured OKR system if you use that style of goal management. Pros We use Lattice for all our teams to track goals and many teams, like mine, use it for feedback, one on one meetings, and other performance management stuff. Cons Lattice doesn't represent a complete enough HR solution that we can use it standalone. We have to use another program for payroll and I wish that we could do everything in Lattice. It does a great job of discussions and dialog with employees, but it's not a complete solution. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.