# Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lattice the right Performance Management System solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151676/Lattice/reviews --- Lattice 4.5 (205) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 BN Biram N Head of communicationPublic Relations and Communications, 201 - 500 employeesUsed the software for: More than 2 years. “Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions.“ September 11, 2025 CG Carl G VP Strategy and Leadership OperationsInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems.“ August 20, 2025 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chuck K. Software Engineer Financial Services Used the software for: 6-12 months ### "Great features and easy to use" August 15, 2025 5.0 I have used Lattice for goals, 1:1 updates, PTO requests, viewing the organization chart, and completing various company surveys. I find all these tasks to be easy to do within Lattice. Pros Lattice is easy to learn and provides a lot of features for our company. The ability to find features and information is also easy with the home page and left-hand navigation bar. Cons The tool is laid out very well. The biggest compaint about it that I have is understanding how to set up goals. There is a SMART goals section and a grow section. For setting up personal goals, the right selection is "grow", but I often forget and select SMART goals which are more department or company-wide things in my experience with the tools. Review Source RG Rajesh G. Operations manager Computer Software Used the software for: 1-2 years ### "An easy HR tool for Feedback and Reviews with some tweaks in OKRs" November 3, 2025 4.0 Pros Lattice is easy to use. it has small simple menu on the sidebar comprising of 1:1 & feedback, Growth and OKRs and performance reviews Cons If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives. Review Source BL Bill L. Lead HR Talent Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Quick and Easy HR software product but lack innovation" December 7, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source JL Jaclyn L. Account Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Great place to organize reviews & monthly goal setting meetings!" February 28, 2025 5.0 Overall I enjoy this system. I think it is a good way to organize your 1:1 meetings, and keep any feedback made my team members that is visible to both yourself and your manager. It is a really organized way to handed yearly reviews and archive the reviews previously received so you can continue to track your goals and your growth. Pros I like that peer reviews & self reviews are very organized and simple to navigate on this system .We are also able to ask our peers for feedback throughout the year so we can work on improving our team relations. We are also able to fill out a bi-weekly form saying how we are feeling and what we are working on that week so our supervisor knows if they should reach out to check in. Cons A con about Lattice is that it is difficult to attach your calendar on Lattice to your teams calendar. This causes issues when I have a 1:1 approaching but there is no appointment on my calendar made so sometimes I don't always catch the 1:1 meetings with my manager. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Lattice gets the job done!" June 4, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source AS Alex S. Senior manager, scientific liaisons Biotechnology Used the software for: 2+ years ### "Great tool, but would be outstanding with additional flexibility" May 19, 2025 4.0 Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. Review Source CG Carl G. VP Strategy and Leadership Operations Information Technology and Services Used the software for: 1-2 years ### "Great for a growing smaller company" August 20, 2025 4.0 Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simplification and better user experience Review Source CS Carlotta S. Sr. Escrow Specialist Information Technology and Services Used the software for: 2+ years ### "Lattice: The Web Based Autobiography of Employment " March 12, 2025 5.0 I use Lattice regularly. I am very pleased and intend to continue using this product to advance my career. Pros Lattice allows me to keep track of every aspect of my employment. Lattice keeps a record of all feedback received or given, weekly 1-on-1 sessions, tasks, annual reviews, etc. Cons There are no complaints or constructive criticisms regarding Lattice. Review Source SK Sarah K. People Ops Manager Computer Software Used the software for: 2+ years ### "Best performance management tool on the market" July 9, 2025 5.0 Lattice has been the premier performance management tool that we have used as a company. They are continuously rolling out new features, have prioritized AI functionality, and have a really great customer support team to help us with all of our questions along the way. Pros The customization of question templates and review cycles has been such a pro. We've appreciated the ability to customize permission profiles. The user experience and interface are really easy to follow, and their recent AI phone functionality for review writing and search bar questions is a big time-saver. Cons We integrate Lattice with Rippling (our HRIS), and there are some limitations with custom fields for demographic data that will sync between the two systems. Additionally, Lattice doesn't have automated reminders for manual review cycles. Review Source JK Joy K. Account Coordinator Pharmaceuticals Used the software for: 1-2 years ### "Check-In with Lattice! " April 15, 2025 4.0 I enjoy my overall experience with Lattice. My current job is the first time I've used Lattice and first time I've been introduced to it. Like I mentioned above, I like the prompts it gives you as talking points for your meetings. I also like how it's easy to write notes and comments as your discussing your meeting in real time, so that you can see your notes and your reviewer can also give you feedback. Lattice is good for review meetings and check-ins which is how I primarily use this ap. Pros What I like the most about Lattice is the layout of the website. It has a very clean, easy-to-read setup and makes it easy to maneuver. I use Lattice for my 1-on-1 reviews and check-ins and I enjoy the prompt questions they list out so you have talking points to discuss. Cons My only dislike about Lattice is setting up meetings. Since I am used to using Microsoft Outlook's calendar for all my meeting set-ups, I sometimes get confused when I am unable to link my meeting in Outlook with my meeting in Lattice. It's not a huge issue but it would be more streamlined if my meetings could cross over. Review Source IC Isabella C. Sr. RevOps Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy to use, may lack features compared to other offerings" May 28, 2025 4.0 Pros Lattice is easy to understand and navigate for the end user, and also integrates with apps like Slack. This makes Lattice easy to use since you can get email and/or Slack notifications. Cons Lattice's features and functionality are limited compared to other coaching/feedback software. We ended up switching to another software that had more comprehensive abilities. Review Source BC BEN C. CUSTOMER SUCCESS MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Lattice + Slack Integration" December 2, 2024 4.0 I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. Cons I would like lattice to be tied to my HR or Benefits which is Rippling Review Source EF Edward F. Sales Operations Manager Information Technology and Services Used the software for: 1-2 years ### "Essential Tool for Sales Teams" October 25, 2024 5.0 The platform enables salespeople to set specific, measurable, attainable, realistic, and time-framed goals. This offers a clear path for career development. Lattice provides tracking tools to visualize progress toward these goals. Pros Lattice stands out for its focus on continuous employee development, regular feedback, and aligning individual goals with company objectives, making it an invaluable tool for fostering a high-performance culture. Cons I don't have any issues to point out with this platform. Review Source CB Cherise B. People and Operations Coordinator Real Estate Used the software for: 2+ years ### "Great for performance reviews and regular check-ins" September 18, 2024 5.0 Pros I like how customizable our review cycle can be. I also like the Slack integration. Cons There is a bit of a learning curve, but it's overall great to use. Review Source NH Nina H. Head of Performance Financial Services Used the software for: 1-2 years ### "Lattice makes it easy" September 21, 2024 5.0 Overall, using Lattice has allowed us to improve our internal processes around employee management Pros Lattice creates simple processes and easy solutions for employee management Cons There are no downsides to Lattice that we have experienced Review Source AL Ashley L. HR Manager Information Technology and Services Used the software for: 1-2 years ### "1.5 Years Later - An Honest Lattice Review" June 11, 2024 5.0 Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful. They are always willing to hear product feedback, accept ideas and help to advise on your strategy. I truly look to the Lattice team as an extension of my own - they are true partners and the gold standard when it comes to customer service. Pros With Lattice, not only is the platform great as a full "people success" suite of tools, but it is easy to use and easy to implement and enhance thanks to Lattice's fantastic team of client support (tech support, implementation consultants, customer success reps, etc...). From our perspective, we initially purchased Lattice as a solution to a manual and broken performance management process, but what we got was so much more than that. Now, we are using the tool to help manage and scale our compensation structure and practices across our organization and enhance our bonus payout process using Compensation Cycles. We are also developing comprehensive career pathing tools to help our employees better understand what their career trajectory could look like with us. That alone has helped us improve our people success strategy by lightyears and we are still barely scratching the surface of this tool's true impact and capability. Cons Two things - 1. It is not cheap (but with that, you get what you pay for and this tool is worth every penny) and 2. It is very customizable and has a ton of capabilities - so don't go into it without a basic understanding/strategy of how you will use the tools (do this to help maximize your user adoption, spend and overall value) Reason for choosing Lattice More robust tool options outside of just performance management. Review Source VR Verified Reviewer HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Multi Year Lattice User (Non Profit)" December 3, 2025 4.0 Overall, we've been using Lattice for 3+ years and have continued to renew each year. I do see them growing in the right direction. Pros I really like the 1:1 feature, Updates, and Performance Management features. These are pretty intuitive to get set up and have been really helpful across the company. I like the automations in data within Performance Management and Employee Surveys. Cons We tried to implement Grow and I found it confusing and hard to connect to our unique and smaller org. I also have a few small product ticks about easily downloading info or implementing a signing feature to performance reviews. Review Source CR Chuck R. Enterprise Account Executive Financial Services Used the software for: 6-12 months ### "Lattice - A Must Have for a Transparent Work Environment" August 4, 2022 5.0 My experience has been nothing short of amazing. At a previous job, we used Exxcel or paper/pencil. Having the ability to look backwards really motivates me to do better at my job each day. Pros Weekly tracking for my 1 on 1's and the ability to share when someone else does an amazing job. The integration with Slack is key as well. Cons It would be nice to track improvement over a specific period of time. You can get this information, but seeing it in a graph would be even better. Review Source nN nicole N. Sr HR Ops Generalist Biotechnology Used the software for: 1-2 years ### "Solid Employee Engagement Platform" June 11, 2024 4.0 The tool is very useful and we've had a chance to get things up and running very quickly. We've been bounced around a bit with account managers over the year which has been less than great. Additionally, our account team has not done a great job of providing meaningful quarterly checkins- the usage/adoption metrics they provide are awful which then makes any comparison we draw to our own usage useless. I would suggest working with our team to come up with appropriate adoption targets and then analyzing our actuals against goal for a more meaningful review process. Pros The system works well. We rarely see systems bugs and the modules seem to interconnect quite well. Our employees have adopted certain aspects of the tool readily- namely feedback, surveys, 1x1s, and reviews. I like that I can impersonate an employee so I'm able to see what they're seeing in order to provide helpful troubleshooting guidance. The customer support team is excellent. Cons Some aspects of the system are not intuitive and it takes multiple clicks to get to an area that shouldn't be buried. For example- a manager of managers who wants to view progress of their direct reports on review completion during the review cycle, really needs to dig to get to the right screen to view progress. Review Source JG Julie G. Senior Manager, HR Logistics and Supply Chain Used the software for: 1-2 years ### "Nice tool for Growing Companies" June 24, 2024 5.0 Pros Lattice is very intuitive in it's design of end employee use. When unrolling new products, leaders and employees are able to absorb navigation fairly quickly Cons There's a lot of features that seem to be built off of specific customization or backend architecture set up that doesn't quite connect seamlessly across platforms. For example, some permissions are easily created for the engagement platform that are not available in the Performance Platform. Or there are Feedback Prompts built into the system, but they are not customizable. Review Source LM Laura M. Video Editor Media Production Used the software for: 1-2 years ### "Great Tool for Company Performance Reviews" June 22, 2021 5.0 It seems there are several useful tools available to both supervisors and direct reports on Lattice, but it's unclear, at least at first glance, exactly what all these tools are, or how to best use them. Because of this, my company mainly only uses Lattice for performance review purposes. Perhaps more time spent watching tutorial videos could help us to better understand the other uses for Lattice, but I can't say the product as is fosters an immediate understanding of the full capability of the software. Pros Lattice is an excellent tool when it comes to issuing and completing performance reviews within a given company. Within my company specifically, department heads and supervisors are able to easily issue a set of questions to their direct reports with ease, choosing either a written or number-based response option for each question. Past performance reviews are saved within the system and available to both the supervisor and the direct report, in order to reflect back on past performance reviews and track growth. And there is a "Weekly Update" feature, which prompts you to reflect on your week. This is especially useful when filling out performance reviews, as the weekly updates you've written throughout the past months or year give you a more detailed summary of your performance over a large span of time. Cons The user interface is a bit confusing, in that it's not immediately clear what each tab on the Web sidebar does, or what information it contains. When you navigate to the "People" tab, you're able to view individual people, teams, and the full company, as well as milestones, company updates, and OKRs. But there is also another separate tab for OKRs available in the sidebar. The organization of the interface seems that it could certainly be a bit more streamlined, and clear, and perhaps explanations of what each tab is for and how to use it could enable users to better utilize its tools. Review Source ED Emily D. HRBP Health, Wellness and Fitness Used the software for: Less than 6 months ### "Lattice - a robust performance management tool, best in it's class!" October 3, 2022 5.0 I highly recommend lattice for an org of any size. For our org (under 200) it's taking away a lot of the manual work that we would have had to do without it. The implementation is relatively hands off, so it hasn't been too much of a strain on our small HR team. Pros The best thing we've experienced so far is the customer support. Best i've had had with an HR platform! Our dedicated support rep is available (with a back up) for as many demos or trainings as we need for our HR staff, leadership, or managers. They also have a chat feature for quick questions! As for the tool itself - really great performance management system. We also use their engagement survey function and Grow. Grow allows us to create competencies and career tracks across any teams, as well as pair our career development with continuous feedback conversations. This has added great value to our org, since this was cited as a missing feature of our previous performance reviews. We're super happy with how the feature has added value to our org and increased our employee engagement and satisfaction! Cons We preferred the engagement survey function in culture amp, but only slightly. Lattice does the trick, but is some functionality from culture amp that we miss (assessing how important certain factors are, better ability to sort departments within the system and not just as an integration/data flow from HRIS, customization, making changes after the survey out - to name a few.) The questions are very applicable though. Alternatives considered [Culture Amp](https://www.capterra.com/p/154170/Employee-Effectiveness/) Review Source EM Emily M. HR Generalist Computer Software Used the software for: Less than 6 months ### "A great addition to the business! " June 17, 2024 5.0 Pros What I enjoy most about Lattice is the ability to automate things. As a smaller HR team, it is great to utilize a platform that can perform tasks and streamline them. Cons I don't have any complaints about Lattice thus far. It has been a great platform and addition to the business. The broader team also seems to feel the same. Reason for choosing Lattice We were not reviewing other products. Lattice was the only tool we looked at due to its good reputation in the market. Review Source MG Megan G. HRBP Non-Profit Organization Management Used the software for: 6-12 months ### "LF review of Lattice" June 18, 2024 4.0 Overall, I like Lattice and we will continue to use it. There's just a lot to still get use to Pros Integrations, communication capability for review cycles, 1:1 functionality Cons Manager downward review not intuitive to open up the self reviews, Parent goals confusing, exports to CSVs and not excel Review Source JA James A. CEO Computer Software Used the software for: 1-2 years ### "Better than nothing with a lot to be desired" June 20, 2024 4.0 Pros Having a central place to manage 1:1s and performance reviews is an improvement to managing those functions in a more ad hoc manner (i.e. in documents, note taking apps, etc.) Cons 1) The ability to sync action items from 1:1s or goals to other task management applications. Not being able to do so creates duplicate system management issues to have a consolidated to-do list. 2) The ability document ad hoc meetings in addition to recurring 1:1s, using the 1:1 template and functionality. 3) The ability to more easily manage OKRs, including the ability to sort and make bulk updates. Review Source Similar Products Featured ## Related categories [OKR](https://www.capterra.com/okr-software/)[360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Career Management](https://www.capterra.com/career-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.