--- title: "Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lattice the right Performance Management System solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151676/Lattice/reviews/" page_type: "reviews" language: "en" --- Lattice 4.5 (207) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Lattice Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RV Rakhi V QAInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It has been positive because it brings structure and consistency to performance conversations—goals, feedback, and reviews are all captured in one place, which makes it easier to stay aligned on expectations and track progress over time.“ March 25, 2026 AC Ash C IT Operations ManagerHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: 1-2 years. “The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules.“ September 22, 2025 James L Director of FinanceComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees.“ December 20, 2025 RG Rajesh G Operations managerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “If you go inside especially in OKRs, it gets a bit difficult to work in different sections and subsections and i would prefer to be able to move them around to stack them under big objectives.“ November 3, 2025 BN Biram N Head of communicationPublic Relations and Communications, 201 - 500 employeesUsed the software for: More than 2 years. “Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions.“ September 11, 2025 MH Michael H Sales and SupportInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, I'd recommend it, but I'd warn you that it has a bit of a learning curve in terms of where to click and certain features being buried or hard to find.“ February 21, 2026 Conor C Bitcoin Adoption SpecialistFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “It worked best as a system of record for accomplishments, feedback, and recognition. When used consistently, it made work more visible, encouraged accountability, and supported growth conversations.“ February 1, 2026 CG Carl G VP Strategy and Leadership OperationsInformation Technology and Services, 201 - 500 employeesUsed the software for: 1-2 years. “The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems.“ August 20, 2025 ## Showing most helpful reviews Showing 1-25 of 207 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Margaret M. Cheif People and Experience Officer Utilities Used the software for: 2+ years ### "Lattice: Elevating Engagement and Growth with Powerful Tools" August 26, 2024 5.0 Lattice has significantly elevated our performance engagement and growth processes at NPX. It offers a comprehensive suite that aligns perfectly with our needs, boosting engagement and supporting our people operations with actionable data. We fully utilize its features—1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs—all of which are intuitive and effective. Pros Lattice has been a game-changer for NPX, offering a comprehensive platform that enhances engagement, supports our people operations, and provides actionable insights through excellent data. We utilize its full suite of functions, including 1:1s, feedback, growth tracking, performance reviews, engagement surveys, and OKRs. The functionality is robust and intuitive, making it easier for us to align our teams, track progress, and drive continuous improvement. Lattice’s impact on our employee engagement and development has been profound, helping us to foster a culture of growth and performance. Cons We have encountered some limitations in customizing templates, like performance reviews, but Lattice is continuously improving in this area. Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Lattice More functionality than competitors, features that supported our people goals and expectations, all of the features we wanted in one platform Review Source BN Biram N. Head of communication Public Relations and Communications Used the software for: 2+ years ### "A great employees management software." September 11, 2025 4.0 Use of the software has improved engagement in our organisation has enabled us to simplify processes and ensure data driven decisions. Pros The software has very reliable analytics and reporting features. Availability of customizable templates which makes standoutamongst other similar tools Ease of use and availability of real-time vendor support services. Cons Everything about the software is good from customer services to userbility and intuitiveness. I have nothing against the tool. Review Source BL Bill L. Lead HR Talent Consultant Staffing and Recruiting Used the software for: 1-2 years ### "Quick and Easy HR software product but lack innovation" December 7, 2024 2.0 I was both a user and an administrator of the product Pros It is a tool that integrates with tools like Slack/JIRA/Workday to provide HR software/management Cons It's module is very templated and structured. Doesn't feel like there's a lot of innovation behind it. Review Source AC Ash C. IT Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Ease of Access for reviews" September 22, 2025 4.0 Pros The ability to centrally manage all of our review cycles and put out employee surveys quite quickly with minimum admin. The platform is very intuitive, making it easy for both managers and employees to engage with the process. I also like the clear visibility into performance trends, which helps drive better conversations. The integrations with other tools save time, and the customization options mean we can tailor surveys and reviews to our exact needs Cons Some areas can feel a little overwhelming at first, as there are many features to get familiar with. The reporting dashboards could be more flexible with customisation options, and occasionally navigation feels a bit clunky when switching between modules. It also takes time to fully configure everything to match our processes, so there’s a bit of a learning curve before you get the most value out of it. Review Source JL Jaclyn L. Account Coordinator Marketing and Advertising Used the software for: 1-2 years ### "Great place to organize reviews & monthly goal setting meetings!" February 28, 2025 5.0 Overall I enjoy this system. I think it is a good way to organize your 1:1 meetings, and keep any feedback made my team members that is visible to both yourself and your manager. It is a really organized way to handed yearly reviews and archive the reviews previously received so you can continue to track your goals and your growth. Pros I like that peer reviews & self reviews are very organized and simple to navigate on this system .We are also able to ask our peers for feedback throughout the year so we can work on improving our team relations. We are also able to fill out a bi-weekly form saying how we are feeling and what we are working on that week so our supervisor knows if they should reach out to check in. Cons A con about Lattice is that it is difficult to attach your calendar on Lattice to your teams calendar. This causes issues when I have a 1:1 approaching but there is no appointment on my calendar made so sometimes I don't always catch the 1:1 meetings with my manager. Review Source CO Carla O. Manager Medical Practice Used the software for: 2+ years ### "Lattice gets the job done!" June 4, 2025 5.0 I use lattice for weekly supervision or metrics meetings with team. They are able to leave notes or questions for our meetings and I can respond directly on the platform Pros I like being able to send or receive feedback. I like being able to schedule recurring meetings with direct reports and keep track of what we spoke about previously. Cons The options for talking points are not worded realistically. It seems to not link to calendars very easily either or if an event changes it deletes the entire thing. But that could be user error. Review Source AS Alex S. Senior manager, scientific liaisons Biotechnology Used the software for: 2+ years ### "Great tool, but would be outstanding with additional flexibility" May 19, 2025 4.0 Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. Review Source CG Carl G. VP Strategy and Leadership Operations Information Technology and Services Used the software for: 1-2 years ### "Great for a growing smaller company" August 20, 2025 4.0 Thus far, our company has enjoyed the features that bring goals and career planning into the limelight. Pros Easy and intuitive user interface. Simple to train on, provides good generic building blocks for core functions. Cons The integrations / APIs can be a little more difficult to manage if you are not in a standard configuration from your core systems. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Simplification and better user experience Review Source CS Carlotta S. Sr. Escrow Specialist Information Technology and Services Used the software for: 2+ years ### "Lattice: The Web Based Autobiography of Employment " March 12, 2025 5.0 I use Lattice regularly. I am very pleased and intend to continue using this product to advance my career. Pros Lattice allows me to keep track of every aspect of my employment. Lattice keeps a record of all feedback received or given, weekly 1-on-1 sessions, tasks, annual reviews, etc. Cons There are no complaints or constructive criticisms regarding Lattice. Review Source SK Sarah K. People Ops Manager Computer Software Used the software for: 2+ years ### "Best performance management tool on the market" July 9, 2025 5.0 Lattice has been the premier performance management tool that we have used as a company. They are continuously rolling out new features, have prioritized AI functionality, and have a really great customer support team to help us with all of our questions along the way. Pros The customization of question templates and review cycles has been such a pro. We've appreciated the ability to customize permission profiles. The user experience and interface are really easy to follow, and their recent AI phone functionality for review writing and search bar questions is a big time-saver. Cons We integrate Lattice with Rippling (our HRIS), and there are some limitations with custom fields for demographic data that will sync between the two systems. Additionally, Lattice doesn't have automated reminders for manual review cycles. Review Source DB Diana B. HR Manager Computer Software Used the software for: 6-12 months ### "Easy to use and learn!" June 17, 2024 5.0 I like it and it does what we need. Staff and managers like it as well. Pros How easy it is to navigate and use. Easy to teach others. Cons That you cannot talk to anyone when you have an issue. It is hard to try and explain and issue in an email. Recently had to send 15 emails to get a situation fixed. Alternatives considered [Engagedly](https://www.capterra.com/p/143298/Engagedly/) Reason for choosing Lattice Better suited our needs and interfaced with our payroll and HRIS system. Review Source IC Isabella C. Sr. RevOps Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy to use, may lack features compared to other offerings" May 28, 2025 4.0 Pros Lattice is easy to understand and navigate for the end user, and also integrates with apps like Slack. This makes Lattice easy to use since you can get email and/or Slack notifications. Cons Lattice's features and functionality are limited compared to other coaching/feedback software. We ended up switching to another software that had more comprehensive abilities. Review Source BC BEN C. CUSTOMER SUCCESS MANAGER Health, Wellness and Fitness Used the software for: 1-2 years ### "Lattice + Slack Integration" December 2, 2024 4.0 I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. Cons I would like lattice to be tied to my HR or Benefits which is Rippling Review Source RG Rafael G. Analyst Banking Used the software for: 2+ years ### "A nice way of showing you care" October 7, 2024 5.0 Overall, I love lattice and I use it absolutely every week. I love seeing the feedback I received, and I also appreciate the exceptional work my colleagues do and that's a way of spending a few minutes and shouting out the good things they have done. Pros I'm gonna be honest and say that the best feature offered by Lattice by far is the feedback that you can provide and receive. Depending on your team and your own performance, you can end up having a library of impressive feedbacks showing your commitment to your work or to your team. It is a great way of building up morale and also it is easier to get a pay rise when you have literally hundreds of good feedbacks about your work ethics. Cons Lattice tries to do a little bit of everything and sometimes it comes short. For instance, after a review with my manager, the platform try to create a checklist of everything that has been discussed and prepares that for the next week. In a lot of ways, it is a positive, but for some reason, it feels like it comes up short. Review Source MO Meghann O. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Overall impressed as a people manager" November 10, 2024 4.0 Pros I love the weekly updates as well as the 1:1 templates. Performance reviews are much easier with lattice! Cons I wish there was a more collaborative component where we could track our team meetings as well. Review Source AL Ashley L. HR Manager Information Technology and Services Used the software for: 1-2 years ### "1.5 Years Later - An Honest Lattice Review" June 11, 2024 5.0 Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful. They are always willing to hear product feedback, accept ideas and help to advise on your strategy. I truly look to the Lattice team as an extension of my own - they are true partners and the gold standard when it comes to customer service. Pros With Lattice, not only is the platform great as a full "people success" suite of tools, but it is easy to use and easy to implement and enhance thanks to Lattice's fantastic team of client support (tech support, implementation consultants, customer success reps, etc...). From our perspective, we initially purchased Lattice as a solution to a manual and broken performance management process, but what we got was so much more than that. Now, we are using the tool to help manage and scale our compensation structure and practices across our organization and enhance our bonus payout process using Compensation Cycles. We are also developing comprehensive career pathing tools to help our employees better understand what their career trajectory could look like with us. That alone has helped us improve our people success strategy by lightyears and we are still barely scratching the surface of this tool's true impact and capability. Cons Two things - 1. It is not cheap (but with that, you get what you pay for and this tool is worth every penny) and 2. It is very customizable and has a ton of capabilities - so don't go into it without a basic understanding/strategy of how you will use the tools (do this to help maximize your user adoption, spend and overall value) Reason for choosing Lattice More robust tool options outside of just performance management. Review Source VR Verified Reviewer HR Generalist Non-Profit Organization Management Used the software for: 2+ years ### "Multi Year Lattice User (Non Profit)" December 3, 2025 4.0 Overall, we've been using Lattice for 3+ years and have continued to renew each year. I do see them growing in the right direction. Pros I really like the 1:1 feature, Updates, and Performance Management features. These are pretty intuitive to get set up and have been really helpful across the company. I like the automations in data within Performance Management and Employee Surveys. Cons We tried to implement Grow and I found it confusing and hard to connect to our unique and smaller org. I also have a few small product ticks about easily downloading info or implementing a signing feature to performance reviews. Review Source CR Chuck R. Enterprise Account Executive Financial Services Used the software for: 6-12 months ### "Lattice - A Must Have for a Transparent Work Environment" August 4, 2022 5.0 My experience has been nothing short of amazing. At a previous job, we used Exxcel or paper/pencil. Having the ability to look backwards really motivates me to do better at my job each day. Pros Weekly tracking for my 1 on 1's and the ability to share when someone else does an amazing job. The integration with Slack is key as well. Cons It would be nice to track improvement over a specific period of time. You can get this information, but seeing it in a graph would be even better. Review Source nN nicole N. Sr HR Ops Generalist Biotechnology Used the software for: 1-2 years ### "Solid Employee Engagement Platform" June 11, 2024 4.0 The tool is very useful and we've had a chance to get things up and running very quickly. We've been bounced around a bit with account managers over the year which has been less than great. Additionally, our account team has not done a great job of providing meaningful quarterly checkins- the usage/adoption metrics they provide are awful which then makes any comparison we draw to our own usage useless. I would suggest working with our team to come up with appropriate adoption targets and then analyzing our actuals against goal for a more meaningful review process. Pros The system works well. We rarely see systems bugs and the modules seem to interconnect quite well. Our employees have adopted certain aspects of the tool readily- namely feedback, surveys, 1x1s, and reviews. I like that I can impersonate an employee so I'm able to see what they're seeing in order to provide helpful troubleshooting guidance. The customer support team is excellent. Cons Some aspects of the system are not intuitive and it takes multiple clicks to get to an area that shouldn't be buried. For example- a manager of managers who wants to view progress of their direct reports on review completion during the review cycle, really needs to dig to get to the right screen to view progress. Review Source JH Jo H. Product Manager Information Technology and Services Used the software for: 2+ years ### "Functionality is good but usability (esp. navigation) is sometimes lacking" October 20, 2023 3.0 As an employee I feel indifferent about the platform and I am confused why we don't use an HR platform with integrated feedback function (probably because the HR platform we use doesn't provide the functionality Lattice provides?). I don't mind not using it but I don't hate it most of the time. Pros As an employee I have found Lattice to be performing ok for quarterly reviews that we conduct. The interface is easy enough for us to select reviewers, write reviews, and receive feedback. We used the built-in Peoplism survey to conduct an DEIB survey and the reporting is great. I found it easy to understand the results and drill down where needed. Cons 1\. when I am on the homepage I am often lost in trying to understand where I am supposed to go to complete the task (though the recent update on the homepage for ongoing tasks helps a ton).2. It's probably just my employer, but I feel like we are not using Lattice to its full potential. The only things we ever use are the reviews, vibe surveys, pulse surveys, and very rarely custom surveys targeting specific topics. The feedback and OKR function are rarely touched and only recently did we start using 1-1s. 3. We want to be choosing the reviewers for our next review cycle at an ongoing basis, and the opening and closing windows do not facilitate this process. Review Source Russell E. W. People Business Partner Non-Profit Organization Management Used the software for: 6-12 months ### "Lattice has been a game-changer for our organization " June 11, 2024 5.0 Pros I appreciate how Lattice provides a customizable solution that our People Team has tailored to foster a culture of continuous feedback, growth, and accountability. This customization enhances performance for both employees and managers. Cons I do not have any cons with Lattice. Lattice is helping our organizations enhance our performance in every area possible. Review Source RM Robin M. Director, Human Resources Computer Software Used the software for: 1-2 years ### "A fantastic performance management tool" July 22, 2021 5.0 We love Lattice. They continue to make great improvements and the tools keeps getting better and better! The performance review process is great and very customizable. The engagement survey's provide us with really great feedback and insights. We are also really looking forward to the implementing of Lattice Grow to help provide career pathing for our employees. Pros Lattice makes managing various aspects of the performance management process. Engagement survey's are easy to create and they provide us with really great insights into the pulse of our organization. Cons I am looking forward to product improvements around managing OKRs specifically reporting on them. There isn't an easy way to provide an overview of the OKRs as a whole when reviewing in a meeting. Reason for choosing Lattice We were looking for a product that supported OKRs and Lattice did a really good job of this. Review Source AH Aja H. HR Consultant Biotechnology Used the software for: 2+ years ### "Lattice for Performance Reviews" June 17, 2024 5.0 Pros I love Lattice's customer service the most. Their team of experts really know the product and spend time with you to make sure you become an expert too! Cons Some things aren't perfect. I wish that you could download a report of everyone who is a manager. Some of the customizations abilities when making your own templates are limited as well so you have to get creative. Review Source ZY Zach Y. Demand Generation Manager Information Technology and Services Used the software for: 6-12 months ### "A Great Way to Track Career Progression & Professional Growth" March 31, 2023 5.0 Overall Lattice is a great tool to ensure you are feeling fulfilled and committing yourself to professional growth. Our company uses this in every department and I think most employees appreciate that the firm is committed to helping employees progress toward personal, professional, and lifestyle goals. Pros I really like knowing where my performance is at and where there's room to improve/grow. It's easy to keep ongoing 1 on 1 conversation with my manager tracked and managed in the system. I also really appreciate the opportunity to set personal goals that align with team initiatives and to reflect on past goals to see how I am progressing. We use the system for personal goals, team goals, and OKRs, and for career development! It's simple to use and effective when the entire team buys into using the tools. Cons There is a lot of functionality, so it could be confusing to some users at first. At our firm the People Mgmt team had built out how-to guides and walkthroughs on how to optimize our individual profiles. Lattice also has a lot of documentation, so you'll be able to learn even if you feel confused or stuck with the various features/functionality of the system. Review Source SD Shandora D. LMS Admin Information Technology and Services Used the software for: 1-2 years ### "Overall, great addition to our company" June 20, 2024 4.0 Pros Lattice has been a great addition to our company. Previously we were using different systems for tracking, survey, and performance reviews. With Lattice we're able to move all of those things into one system. We are also able to do things with Lattice that we didn't do before (ie meeting agendas)! Cons We'd love to have a group meeting agenda option. There's word of it coming soon, so can't wait! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.