--- title: "Page 2 | Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Lattice the right Performance Management System solution for you? Explore 207 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151676/Lattice/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Lattice 4.5 (206) [View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 2 - Reviews of Lattice ## Showing most helpful reviews Showing 26-50 of 206 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shinara A. Associate People & Culture Partner Used the software for: 1-3 years ### "Great Performance Management Platform" August 14, 2023 5.0 Very happy user. Pros Easy to navigate. Quick customer service responses. 1:1 feature is up on screen with every meeting to capture information. Engagement surveys & performance reviews are clean and easy. Cons Based on feedback from managers not having an overview on 1:1 notes like you would in an excel document that can be beneficial when it comes time to review employee’s performance during EOY cycle. Review Source Edward F. Sales Operations Manager Used the software for: 1-3 years ### "Essential Tool for Sales Teams" October 29, 2024 5.0 The platform enables salespeople to set specific, measurable, attainable, realistic, and time-framed goals. This offers a clear path for career development. Lattice provides tracking tools to visualize progress toward these goals. Pros Lattice stands out for its focus on continuous employee development, regular feedback, and aligning individual goals with company objectives, making it an invaluable tool for fostering a high-performance culture. Cons I don't have any issues to point out with this platform. Review Source R Reviewer Senior Director of Human Resources Used the software for: 3-5 years ### "Great Performance Management Product" June 18, 2024 5.0 Once their HRIS and payroll products come to life, they will be tough competition in the HR Technology space. Pros 1) Usability: Easy to use for both admin and users. 2) Feedback and Improvement: Unlike some companies where feedback goes into a black hole in the universe, Lattice takes client feedback seriously, and we've seen our input applied to improve and enhance all products. Customer service is also excellent. 3) Customer Service: Although it is a ticketing system, all Livechat Agents and the Customer Care email team are responsive and knowledgeable. They even follow-up to make sure your questions are adequately addressed. 4) User Interface: Easy to navigate Cons We were promised a roll-out for one of the products, but it never happened due to a reorg. However, the product is back on the roadmap, so very excited to see this happen. This is minor, but some products could be a bit more user intuitive. Review Source R Reviewer Sr. People Operations Used the software for: 3-5 years ### "Pro Lattice " June 14, 2024 5.0 We have consistently been wow'ed by our experience with both Lattice as a tool and the customer support. Pros The various tools and flexibility within the system. We also love the consistent upgrades and new feature releases. They are always seamlessly. Cons Some areas are a little more difficult to navigate but the support team has always come to the rescue. Review Source R Reviewer Strategic Operations Manager Used the software for: 3-5 years ### "June 2024 Review" June 18, 2024 4.0 Phenomenal support team and a fabulous product. Pros It's an incredibly intuitive tool with a plethora of support documents and trainings available for employees. We particularly love the feedback tool and it's a one-stop shop for all employees to view org chart, feedback, talent review, company goals & initiatives, and more. Cons Would like more customizable reporting functions Review Source SK Sheryl K. Human resource assistant Used the software for: 1-3 years ### "Easy to use performance tracking solution" January 25, 2024 5.0 Overall the tool has helped review performance and setting goals which has lead to improved efficiency and output. Pros I like that the tool has an easy to use interface which helps ease the process of performance review which fosters improvement in productivity. Cons The cost is considerably high compared to its alternatives Review Source Jessica S. Manager Talent-Culture Ops Used the software for: 3-5 years ### "Easy performance management" October 5, 2022 5.0 Pros On the administrative side, the review cycle is easy to create. The steps are pretty straightforward and changes can easily be done. The tool is quite customizable. Reminders can be easily sent, re-opening, and closing the cycle as well. Our employees also find it really easy to use on the user side. Cons In different languages, we would need to be able to switch the language in french for the tool but this is not yet available Review Source R Reviewer HR Consultant Used the software for: 3-5 years ### "Lattice for Performance Reviews" June 18, 2024 5.0 Pros I love Lattice's customer service the most. Their team of experts really know the product and spend time with you to make sure you become an expert too! Cons Some things aren't perfect. I wish that you could download a report of everyone who is a manager. Some of the customizations abilities when making your own templates are limited as well so you have to get creative. Review Source R Reviewer Student Used the software for: Less than 1 year ### "Lattice is the management software that brings something new other than something more." May 24, 2022 5.0 Lattice is the management software that really brings something different to the table. It does not "fight" with it's competitors but rather complements them. The human focused aspect of it makes Lattice a great management tool to use along with the others ones and it works really well. Pros The human focused aspect of the software is excellent. It has many tools and they work really well, as a result you can view the different HR aspects of the work proccesses. Cons Because it is a people management platform it can sound not as resourceful as it's competitors. Review Source Steve M. VP of Product Used the software for: Less than 1 year ### "Super helpful for 1:1 meetings and goals" November 2, 2021 5.0 We use Lattice for the daily interactions between team members, and especially between managers and their team members. It's great for tracking monthly / yearly goals as well, and is a pretty full featured OKR system if you use that style of goal management. Pros We use Lattice for all our teams to track goals and many teams, like mine, use it for feedback, one on one meetings, and other performance management stuff. Cons Lattice doesn't represent a complete enough HR solution that we can use it standalone. We have to use another program for payroll and I wish that we could do everything in Lattice. It does a great job of discussions and dialog with employees, but it's not a complete solution. Review Source HD Hannah D. Employee Experience Specialist Used the software for: 1-3 years ### "Worth It for your employees " November 6, 2025 5.0 I use it weekly/sometimes daily for employee goals, anniversaries, birthdays, and 1 on 1 conversations between employees and managers. Pros I love that lattice has a motivating presence. It easily tracks employee goals and keeps them on track to continue growth. It makes planning goals very easy with its user friendly templates. Cons I have not discovered anything negative about lattice yet. Our entire company uses it for meetings and career track alignment. Review Source James L. Director of Finance Used the software for: 3-5 years ### "A great tool for people management" December 23, 2025 4.0 It has been a great experience having an easy to use platform that help drive employee engagement, better internal communication, and is an excellent at helping managers oversee their teams. Pros Lattice has been a great tool to help manage the team, have effective communication as a group, and individually, conduct performance reviews, and give the team a greater sense that the company truly cares about their development as employees. Cons I think the thing that is most challenging about Lattice is that many of the feature are great, but the pricing for them outweighs the potential benefit given the size of our organization. Review Source AS Alex S. Senior manager, scientific liaisons Used the software for: 3-5 years ### "Great tool, but would be outstanding with additional flexibility" May 21, 2025 4.0 Very good. It's a great tool for managers--makes tracking direct reports activities and growth. The feedback feature also works well. There should be more flexibility with the performance reviews, especially in situations where managers have changed. Pros Track 1 on 1s --it's great to share a space with colleagues and direct reports where we can share ideas and non urgent items to discuss at the next touch point. Cons Doesn't automatically adjust when 1 on 1s are rescheduled. This leads to notifications that are incorrect. I also would like more flexibility with the weekly updates options. Review Source Sarah K. People Ops Manager Used the software for: 3-5 years ### "Best performance management tool on the market" July 10, 2025 5.0 Lattice has been the premier performance management tool that we have used as a company. They are continuously rolling out new features, have prioritized AI functionality, and have a really great customer support team to help us with all of our questions along the way. Pros The customization of question templates and review cycles has been such a pro. We've appreciated the ability to customize permission profiles. The user experience and interface are really easy to follow, and their recent AI phone functionality for review writing and search bar questions is a big time-saver. Cons We integrate Lattice with Rippling (our HRIS), and there are some limitations with custom fields for demographic data that will sync between the two systems. Additionally, Lattice doesn't have automated reminders for manual review cycles. Review Source R Reviewer Account Coordinator Used the software for: 1-3 years ### "Check-In with Lattice! " April 16, 2025 4.0 I enjoy my overall experience with Lattice. My current job is the first time I've used Lattice and first time I've been introduced to it. Like I mentioned above, I like the prompts it gives you as talking points for your meetings. I also like how it's easy to write notes and comments as your discussing your meeting in real time, so that you can see your notes and your reviewer can also give you feedback. Lattice is good for review meetings and check-ins which is how I primarily use this ap. Pros What I like the most about Lattice is the layout of the website. It has a very clean, easy-to-read setup and makes it easy to maneuver. I use Lattice for my 1-on-1 reviews and check-ins and I enjoy the prompt questions they list out so you have talking points to discuss. Cons My only dislike about Lattice is setting up meetings. Since I am used to using Microsoft Outlook's calendar for all my meeting set-ups, I sometimes get confused when I am unable to link my meeting in Outlook with my meeting in Lattice. It's not a huge issue but it would be more streamlined if my meetings could cross over. Review Source Nazifa Z. Patient Care Advocate Used the software for: 1-3 years ### "Great to keep everything organized" April 2, 2025 4.0 I've found this system to be quite helpful. It provides a great structure for managing 1:1 meetings and ensures that any feedback from team members is accessible to both you and your manager. Pros It helps in engaging with my manager easier It helps me to work on my tasks and allocate my tasks more efficiently Pricing is okay It helps to track growth Cons It can get hard to understand the platform and its uses the support is not much useful Review Source R Reviewer Sr. RevOps Analyst Used the software for: 1-3 years ### "Easy to use, may lack features compared to other offerings" May 29, 2025 4.0 Pros Lattice is easy to understand and navigate for the end user, and also integrates with apps like Slack. This makes Lattice easy to use since you can get email and/or Slack notifications. Cons Lattice's features and functionality are limited compared to other coaching/feedback software. We ended up switching to another software that had more comprehensive abilities. Review Source R Reviewer In regards to Lattice Used the software for: Less than 1 year ### "In regards to Lattice: " March 5, 2025 5.0 Overall good product to provide feedback, share insights, provide reviews and 1:1 requests. Pros Easy to provide feedback, share insights, provide reviews and 1:1 requests. Cons Could be more easily implemented and applicable but the overall functionality / reasoning for product is not well understood due to UI / UX. Review Source bC ben C. CUSTOMER SUCCESS MANAGER Used the software for: 1-3 years ### "Lattice + Slack Integration" December 9, 2024 4.0 I have only used Lattice a couple time when giving feedback on colleagues via our Slack integration. Overall, it is a good experience. Pros I appreciate that our "Praise" channel is integrated within Lattice (or vice versa) - that allows one to document feedback for colleagues and share it with the HR Team while also praising the colleague publicly within the organization. Cons I would like lattice to be tied to my HR or Benefits which is Rippling Review Source Rachel E. People Operations Manager Used the software for: 3-5 years ### "Great for connected/networked organizations like ours! " June 18, 2024 5.0 Pros Great customer support post implementation. They are always working on roadmaps to improve user experience and introducing new product features! Cons Would love to see them continue to prioritize enhancing existing products from user feedback. Review Source BS Bradford S. Sr. Manager Used the software for: 1-3 years ### "Lattice - Love It" June 17, 2024 5.0 Great! We love it and look forward to adding more functionality into Lattice especially focused on HRIS. Pros Goal management is easy. Performance management is fast and effective. 1:1 functionality is great. Grow module makes it easy to find what is next for our team members. Cons Some reporting aspects of OKRs. I have to export it into Excel and filter it to get the information I need. Feedback and recognition seem to be a bit more subdued than they could be. Challenges with different exchange rates broke our merit cycle. We had to calculate this outside of Lattice. I cannot wait to have group meeting functionality that mimics 1:1s. Review Source R Reviewer Director of People and Talent Used the software for: 3-5 years ### "Lattice - our go to performance management system" June 18, 2024 4.0 Lattice's tool is great, customizable, and enables the business. Lattice also has REALLY STRONG customer service. I'm also a member of Lattice's Resources for Humans community, which is a fantastic asset of all things People Ops best practice sharing. Lattice's annual Resources for Humans virtual event is also TOP NOTCH. Pros All customizable features: 1:1's Employee engagement surveys Performance reviews 360's eNPS Other customizable surveys Cons Inability to export data in all areas of the tool (employee engagement surveys, etc) Review Source Allison D. Head of People and Talent Operations Used the software for: 1-3 years ### "Lattice Review From a Head of HR" June 26, 2024 5.0 This is now my second company as Head of HR using Lattice. The tool improves tremendously over time while maintaining the same look and no major learning curve with each "version" released. I'm also lucky to benefit from the Resources For Humans website and Slack channel they've created for HR professionals. I'm able to see reviews for things outside of Lattice like HRIS, ATS, and other opinions we look for. Having ~20k HR professionals at your fingertips even for non-Lattice users is so rare. The investment into HR resources really sets Lattice apart and shows they care about their customers (and non-customers too)! Lattice has worked hard to be a leader in HR tooling and it shows. As we demoed competitors, we continuously returned to Lattice as our preferred tool. We were eager to sign and begin our journey. We're now a year in and thriving with it. Pros I like the ease of use of Lattice and the UI/UX. I feel like it's a product everyone can easily navigate and learn. We can see more insights into how our team feels, performs, and functions. It's been a great tool for us. Our marketing team has stated that Lattice is a brand they look to as a leader in overall branding strategy, the look of the tool, and subsequent marketing collateral. Cons I don't think I like anything "least" but there's always room for improvement and new features. I think at times the product roadmap leans heavily into areas we aren't currently using or that fit us. That's the only small con I can call out, it's pretty smooth sailing. When there is a release on tools we're using, it's usually so beneficial and is exciting. Review Source Katy B. People Operations Manager Used the software for: 3-5 years ### "Employee Engagement at its Finest! " June 13, 2024 4.0 It is a great tool, easy to use and simple to set up. The Lattice team is incredible and always available to help troubleshoot, set up and guide us whenever the need arises. Pros The survey feature is a great tool for our company. We use this to gain valuable insights into the sentiments of employees regularly over the year. We also make use of the reviews feature twice a year to conduct our performance feedback cycles. These are wonderful tools for managers who have all the previous feedback, 1:1s, updates and other data from Lattice at hand when completing their performance reviews. Cons I find the data quite difficult to navigate with certain features. Some of the analytics are really amazing, and the info we get from the surveys is really wonderful. However, when it comes to more intricate reporting Lattice doesn't make it easy to find the data I am looking for. For example, figuring out which managers have not yet completed their downwards reviews. Review Source R Reviewer VP of GTM Used the software for: 3-5 years ### "Lattice is a powerful employee performance platform " May 17, 2024 5.0 Lattice was a brilliant tool for us as a fast growing startup operationalising so many of the critical people operations initiatives. It is unfortunate that they didn't implement the HRIS quicker to stop us churning to consolidate our stack. Pros We chose Lattice because of the fantastic integration Lattice had with Slack. Lattice pulse surveys were delivered via slack making this extremely easy for employees to respond to and engagement. As soon as we implemented, our participation exploded and the team were thankful. Lattice UI/UX was brilliant and we also particularly liked their 1 on 1 feature powering high quality 1 on 1s across the business. Cons Unfortunately, Lattice was only performance management and we really wanted to consolidate our tools into a more vertically integrated stack. Lattice didn't have an HRIS capability at the time which meant we needed to continue using BambooHR and this added cost and complexity to our people stack at the time. They also had a very limited response capability to pulse which is something we really missed after moving from Officevibe. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.