# Page 3 | Lattice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Lattice the right Performance Management System solution for you? Explore 203 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151676/Lattice/reviews

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Lattice

4.5 (203)

[View alternatives](https://www.capterra.com/p/151676/Lattice/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 3rd, 2026

# Page 3 - Reviews of Lattice

## Showing most helpful reviews

Showing 51-75 of 203 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BS

Brad S.  
Sr. Manager  
Telecommunications  
Used the software for: 1-2 years

### "Lattice - Love It"

June 14, 2024

5.0

Great! We love it and look forward to adding more functionality into Lattice especially focused on HRIS.

Pros

Goal management is easy. Performance management is fast and effective. 1:1 functionality is great. Grow module makes it easy to find what is next for our team members.

Cons

Some reporting aspects of OKRs. I have to export it into Excel and filter it to get the information I need. Feedback and recognition seem to be a bit more subdued than they could be. Challenges with different exchange rates broke our merit cycle. We had to calculate this outside of Lattice. I cannot wait to have group meeting functionality that mimics 1:1s.

Reason for choosing Lattice

Ease, price and success stories. Also the ability to connect with different platforms in our ecosystems a big plus.

Switched from

[BambooHR](https://www.capterra.com/p/110968/BambooHR/)

Much better performance management functionality. We also using Confluence and Excel to track goals. With Lattice, we have a much better awareness of what is happening within our teams.

Review Source

AL

Ashley L.  
HR Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "1.5 Years Later - An Honest Lattice Review"

June 11, 2024

5.0

Fantastic - everyone from tech support to our implementation team, customer success representative are so helpful. They are always willing to hear product feedback, accept ideas and help to advise on your strategy. I truly look to the Lattice team as an extension of my own - they are true partners and the gold standard when it comes to customer service.

Pros

With Lattice, not only is the platform great as a full "people success" suite of tools, but it is easy to use and easy to implement and enhance thanks to Lattice's fantastic team of client support (tech support, implementation consultants, customer success reps, etc...). From our perspective, we initially purchased Lattice as a solution to a manual and broken performance management process, but what we got was so much more than that. Now, we are using the tool to help manage and scale our compensation structure and practices across our organization and enhance our bonus payout process using Compensation Cycles. We are also developing comprehensive career pathing tools to help our employees better understand what their career trajectory could look like with us. That alone has helped us improve our people success strategy by lightyears and we are still barely scratching the surface of this tool's true impact and capability.

Cons

Two things - 1. It is not cheap (but with that, you get what you pay for and this tool is worth every penny) and 2. It is very customizable and has a ton of capabilities - so don't go into it without a basic understanding/strategy of how you will use the tools (do this to help maximize your user adoption, spend and overall value)

Reason for choosing Lattice

More robust tool options outside of just performance management.

Review Source

KB

Katy B.  
People Operations Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Employee Engagement at its Finest! "

June 12, 2024

4.0

It is a great tool, easy to use and simple to set up. The Lattice team is incredible and always available to help troubleshoot, set up and guide us whenever the need arises.

Pros

The survey feature is a great tool for our company. We use this to gain valuable insights into the sentiments of employees regularly over the year. We also make use of the reviews feature twice a year to conduct our performance feedback cycles. These are wonderful tools for managers who have all the previous feedback, 1:1s, updates and other data from Lattice at hand when completing their performance reviews.

Cons

I find the data quite difficult to navigate with certain features. Some of the analytics are really amazing, and the info we get from the surveys is really wonderful. However, when it comes to more intricate reporting Lattice doesn't make it easy to find the data I am looking for. For example, figuring out which managers have not yet completed their downwards reviews.

Review Source

RC

Rachel C.  
Customer Support Lead  
Real Estate  
Used the software for: 2+ years

### "Empowering growth and development"

July 18, 2024

5.0

Pros

How many different things you can do in the tool: Annual Performance Reviews, Weekly 1:1s, give kudos/recognition to coworkers, and check-in questions for career goals/development! We've used lattice for 4+ years now and it continues to be our go-to tool for all of these reasons.

Cons

Learning to set up different things in Lattice is not as straightforward and easy. I spent a good amount of time trying to learn how to do custom questions and templates, so having easier guides or instructions in Lattice would be nice for the user.

Review Source

VR

Verified Reviewer  
HR Generalist  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Multi Year Lattice User (Non Profit)"

December 3, 2025

4.0

Overall, we've been using Lattice for 3+ years and have continued to renew each year. I do see them growing in the right direction.

Pros

I really like the 1:1 feature, Updates, and Performance Management features. These are pretty intuitive to get set up and have been really helpful across the company. I like the automations in data within Performance Management and Employee Surveys.

Cons

We tried to implement Grow and I found it confusing and hard to connect to our unique and smaller org. I also have a few small product ticks about easily downloading info or implementing a signing feature to performance reviews.

Review Source

AK

Alina K.  
People and Talent Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Implemented Lattice last year"

June 11, 2024

4.0

Lattice is a great tool, but some setting it up can be confusing and you really need managers to see the value in these features and buy in to get high utilization.

Pros

For performance management + employee engagement, their features are super helpful. Reviews, Feedback, 1:1s, and Grow offer a lot of great features to identify, record, and improve performance of each employee. All the features tie into one another so it's really comprehensive. The Engagement feature is great for administering surveys to gather feedback + build action plans, which you can do within the platform as well. They also just rolled out AI in their platform which is pretty cool.

Cons

Setting up the platform or trying to navigate it is at times confusing and not intuitive - for example, it requires a few extra clicks to get where you want to be, or if you want to change a specific option you may have to upload a spreadsheet instead of there just being a setting, etc. Not the end of the world but like I said can be confusing. It's also pricier than other options out there.

Alternatives considered

[15Five](https://www.capterra.com/p/140437/15Five/)

Review Source

RA

RODERICK A.  
Vice President  
Entertainment  
Used the software for: 1-2 years

### "Lattice- good for a bigger company"

September 29, 2024

3.0

This was effective when the company was performing but during a decline, not helpful

Pros

A simple way to track employee progress.

Cons

Doesn't truly track quantifiable KPI and bonus related performance

Review Source

CJ

Christine J.  
Sr. People Operations  
Marketing and Advertising  
Used the software for: 2+ years

### "Pro Lattice "

June 11, 2024

5.0

We have consistently been wow'ed by our experience with both Lattice as a tool and the customer support.

Pros

The various tools and flexibility within the system. We also love the consistent upgrades and new feature releases. They are always seamlessly.

Cons

Some areas are a little more difficult to navigate but the support team has always come to the rescue.

Review Source

KF

Karen F.  
Senior Director of Human Resources  
Marketing and Advertising  
Used the software for: 2+ years

### "Great Performance Management Product"

June 17, 2024

5.0

Once their HRIS and payroll products come to life, they will be tough competition in the HR Technology space.

Pros

1) Usability: Easy to use for both admin and users. 2) Feedback and Improvement: Unlike some companies where feedback goes into a black hole in the universe, Lattice takes client feedback seriously, and we've seen our input applied to improve and enhance all products. Customer service is also excellent. 3) Customer Service: Although it is a ticketing system, all Livechat Agents and the Customer Care email team are responsive and knowledgeable. They even follow-up to make sure your questions are adequately addressed. 4) User Interface: Easy to navigate

Cons

We were promised a roll-out for one of the products, but it never happened due to a reorg. However, the product is back on the roadmap, so very excited to see this happen. This is minor, but some products could be a bit more user intuitive.

Review Source

MM

Maggie M.  
HR Generalist  
Financial Services  
Used the software for: 2+ years

### "We love Lattice!"

June 11, 2024

4.0

I've only been at my company for a short while, but I implemented Lattice in an old role 4 or 5 years ago. It's been incredible to watch the journey of product development and growth over the years. In general, I've had a really easy time getting help or support where I need it.

Pros

Lattice sits at the center of many of our management practices. We leverage the Updates feature to create valuable time in 1:1s, which we also manage in Lattice. We also use their Goal and Growth modules to manage OKRs and Individual Development Plans, respectively, allowing us to track and drive conversations between managers and teams. This also creates a ton of transparency for us as an organization.

Cons

Some of the survey and review administration can be less than intuitive to find or implement. Keep building out reporting and a UX-focused admin panel!

Review Source

MG

Megan G.  
HRBP  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "LF review of Lattice"

June 18, 2024

4.0

Overall, I like Lattice and we will continue to use it. There's just a lot to still get use to

Pros

Integrations, communication capability for review cycles, 1:1 functionality

Cons

Manager downward review not intuitive to open up the self reviews, Parent goals confusing, exports to CSVs and not excel

Review Source

DB

Diana B.  
HR Manager  
Computer Software  
Used the software for: 6-12 months

### "Easy to use and learn!"

June 17, 2024

5.0

I like it and it does what we need. Staff and managers like it as well.

Pros

How easy it is to navigate and use. Easy to teach others.

Cons

That you cannot talk to anyone when you have an issue. It is hard to try and explain and issue in an email. Recently had to send 15 emails to get a situation fixed.

Alternatives considered

[Engagedly](https://www.capterra.com/p/143298/Engagedly/)

Reason for choosing Lattice

Better suited our needs and interfaced with our payroll and HRIS system.

Review Source

DC

Darra C.  
Strategic Operations Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "June 2024 Review"

June 17, 2024

4.0

Phenomenal support team and a fabulous product.

Pros

It's an incredibly intuitive tool with a plethora of support documents and trainings available for employees. We particularly love the feedback tool and it's a one-stop shop for all employees to view org chart, feedback, talent review, company goals & initiatives, and more.

Cons

Would like more customizable reporting functions

Review Source

EM

Emily M.  
HR Generalist  
Computer Software  
Used the software for: Less than 6 months

### "A great addition to the business! "

June 17, 2024

5.0

Pros

What I enjoy most about Lattice is the ability to automate things. As a smaller HR team, it is great to utilize a platform that can perform tasks and streamline them.

Cons

I don't have any complaints about Lattice thus far. It has been a great platform and addition to the business. The broader team also seems to feel the same.

Reason for choosing Lattice

We were not reviewing other products. Lattice was the only tool we looked at due to its good reputation in the market.

Review Source

AH

Aja H.  
HR Consultant  
Biotechnology  
Used the software for: 2+ years

### "Lattice for Performance Reviews"

June 17, 2024

5.0

Pros

I love Lattice's customer service the most. Their team of experts really know the product and spend time with you to make sure you become an expert too!

Cons

Some things aren't perfect. I wish that you could download a report of everyone who is a manager. Some of the customizations abilities when making your own templates are limited as well so you have to get creative.

Review Source

Russell E. W.  
People Business Partner  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Lattice has been a game-changer for our organization "

June 11, 2024

5.0

Pros

I appreciate how Lattice provides a customizable solution that our People Team has tailored to foster a culture of continuous feedback, growth, and accountability. This customization enhances performance for both employees and managers.

Cons

I do not have any cons with Lattice. Lattice is helping our organizations enhance our performance in every area possible.

Review Source

LH

Lucien H.  
VP of GTM  
Information Technology and Services  
Used the software for: 2+ years

### "Lattice is a powerful employee performance platform "

May 16, 2024

5.0

Lattice was a brilliant tool for us as a fast growing startup operationalising so many of the critical people operations initiatives. It is unfortunate that they didn't implement the HRIS quicker to stop us churning to consolidate our stack.

Pros

We chose Lattice because of the fantastic integration Lattice had with Slack. Lattice pulse surveys were delivered via slack making this extremely easy for employees to respond to and engagement. As soon as we implemented, our participation exploded and the team were thankful. Lattice UI/UX was brilliant and we also particularly liked their 1 on 1 feature powering high quality 1 on 1s across the business.

Cons

Unfortunately, Lattice was only performance management and we really wanted to consolidate our tools into a more vertically integrated stack. Lattice didn't have an HRIS capability at the time which meant we needed to continue using BambooHR and this added cost and complexity to our people stack at the time. They also had a very limited response capability to pulse which is something we really missed after moving from Officevibe.

Switched from

[Workleap](https://www.capterra.com/p/152579/Didacte/)

Officevibe did not have additional functionality at the time like performance management and 1 on 1s so we moved to Lattice for more power.

Review Source

BE

Brian E.  
People and Operations Lead  
Information Technology and Services  
Used the software for: 1-2 years

### "Five Stars for Lattice"

June 20, 2024

5.0

Pros

Lattice is very easy to use and their customer support is stellar. Not only does the HR team love it but employees say it is the best system they have ever used too!

Cons

From time to time there are little glitches. But nothing the customer service team can not assist with. If there is no work around to a problem we can leave product feedback and it is taken seriously.

Review Source

LS

Lauren S.  
People Operations Generalist  
Telecommunications  
Used the software for: 1-2 years

### "Solid product"

June 20, 2024

5.0

I'm a fan of Lattice overall and definitely recommend it!

Pros

Once set up, the engagement surveys and performance reviews provide real insights into our employee's experience and professional journey at the company.

Cons

Some of the back end setup for the surveys and reviews could be a little more intuitive.

Review Source

ED

Emily D.  
Director of People and Culture  
Financial Services  
Used the software for: 6-12 months

### "Makes a big difference!"

June 20, 2024

5.0

Pros

Lattice makes performance management and employee engagement easy. It helps managers keep up and stay connected with their employees and it helps keep employees on track.

Cons

I wish it integrated with our HRIS system

Review Source

JC

Jennifer C.  
People Partner  
Market Research  
Used the software for: 1-2 years

### "Lattice Review"

June 24, 2024

5.0

Pros

I like the intuitive platform lattice provides for all user experience. The data insights are very powerful in driving engagement and usage.

Cons

Some of the reports I try to download are a bit messy to deal with/clean up for quick stats.

Review Source

LG

Lauren G.  
People and Culture HR Generalist  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "Great Product"

June 11, 2024

5.0

We chose Lattice because of Lattice Goals and the ease of keeping everything about performance in one place. We are very happy users!

Pros

Love that everything is in one place. Writing reviews is so easy if employees use all the features on a regular basis: updates, 1:1, goals

Cons

There are some suggestions we have given on features- mostly on Lattice Goals. I wish some things could be added piecemeal. Grow is not widely used in our company, but for those that use it, we won't want them to lose it. It's be nice to be able to add it to those that want it.

Reason for choosing Lattice

We chose Lattice because of Lattice Goals and the ease of keeping everything about performance in one place. We are very happy users!

Review Source

lT

leanne T.  
Manager, HR Business Operations  
Telecommunications  
Used the software for: 1-2 years

### "Lattice UX"

June 11, 2024

3.0

Pros

It has good UX for employees and on the administrative side. Lattice Grow is a great feature that incorporates in to employee 1:1's and also the performance review cycle

Cons

it can be really tricky to make changes

Review Source

DD

Debbie D.  
Asst. Director  
Education Management  
Used the software for: 6-12 months

### "Great tool for evaluations"

June 13, 2024

5.0

Excellent. This is our 2nd year and we're very pleased.

Pros

Ease of use, comprehensive review system, excellent support

Cons

Tends to be a bit confusing and sometimes it's not intuitive to drill down to the level we want.

Review Source

GD

Gloria D.  
Operations Coordinator and Executive Assistant  
E-Learning  
Used the software for: 1-2 years

### "Lattice Review"

June 25, 2024

4.0

Pros

I like that I can keep my feedback, goals, and 1:1 notes in one place. That makes the performance review season so much easier for me to complete.

Cons

There isn't really anything I don't like. I only use the platform once a week or so.

Review Source

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