--- title: "LoyaltyPlus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoyaltyPlus Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/151697/LoyaltyPlus/" page_type: "product" language: "en" --- # LoyaltyPlus Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LoyaltyPlus ## What is LoyaltyPlus? Complete web based loyalty platform that allows an airline or retail community to manage their members and partners. ## What is LoyaltyPlus used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ZAR1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyPlus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.loyaltyplus.cloud/&name=LoyaltyPlus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyPlus 4.0 (10) VS. [4.9 (3,827)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price ZAR1000 Per User, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (10) Ease Of Use 4.9 (3,827) Value For Money 4.4 (9) Value For Money 4.9 (3,450) Customer Service 4.4 (10) Customer Service 4.9 (3,510) ## LoyaltyPlus alternatives [4.9 (257)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (538)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [ReadySTORE Gift Card and Loyalty](https://www.capterra.com/p/83219/GIFT-CARD/) [4.8 (39)](https://www.capterra.com/p/83219/GIFT-CARD/reviews/) Starting price $20000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/83219/GIFT-CARD/) [View all alternatives](https://www.capterra.com/p/151697/LoyaltyPlus/alternatives/) ## FAQs about LoyaltyPlus Overview ### Which roles and teams benefit most from LoyaltyPlus? LoyaltyPlus benefits marketing teams, operations managers, and business leaders who need to run loyalty programs, manage customer engagement, and track performance. IT and product managers use it to support implementation and system reliability, while consultants and administrative teams help optimize workflows, reporting, and day-to-day program execution. Answer based on 10 reviews Overview ### What company size and specific industries is LoyaltyPlus built for? LoyaltyPlus is designed for airline, retail, and leisure businesses that need an end-to-end loyalty solution. It fits organizations of different sizes within these industries, including companies that manage loyalty programs for end users and program owners. Features and Usability ### What are the key features of LoyaltyPlus? LoyaltyPlus offers loyalty program management, rewards management, and membership management for building customer retention workflows. It also includes CRM, activity tracking, and a member portal for managing customer records and engagement. Additional features include gift card management and loyalty cards. Getting Started and Support ### What training and onboarding options does LoyaltyPlus offer? LoyaltyPlus provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, and documentation offers written reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does LoyaltyPlus offer? LoyaltyPlus provides 24/7 Live Rep support. The catalog lists this as the available support channel, but no reviewer feedback is available on response speed, helpfulness, or common support issues. Users should expect direct live assistance at any time through that channel. ## Features AI summary Based on 1,802 Customer Loyalty reviews Capterra reviewers highlight these as the features buyers value most when choosing customer loyalty software: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) LoyaltyPlus supports **Loyalty Program** and **Rewards Management**, giving businesses the tools to run repeat-purchase campaigns and manage incentives for returning customers. However, it does not offer **Third-Party Integrations**. Instead, it provides other features that reviewers also consider important, including **Gift Card Management** (**38%**), **Loyalty Cards** (**34%**), and **Member Portal** (**31%**), helping businesses strengthen customer retention, encourage repeat visits, and give teams a clearer way to manage member experiences. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Gift Card Management Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Member Portal Online gateway through which members can access/update personal information Membership Management Database of members to track personal information of individuals and families LoyaltyPlus 8 features ### All Features - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members --- Features 4.1 (10) 4.1 Based on 10 reviews ## Pricing Value for money 4.4 (9) Basic ZAR1,000 Per User,Per Month Value for money 4.4 (9) 4.4 Based on 9 reviews ## Support, customer service and training options Customer Service 4.4 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (10) 4.4 Based on 10 reviews ## User reviews Overall rating 4.0 Based on 10 reviews Filter by rating 5(3) 4(4) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User HR Manager Aviation & Aerospace ### "Good experience, good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2019 I'm impressed with the support I've received, the ability to improve our loyalty program, and would recommend this to others Pros Interface is very user-friendly and the functions seemed to be focused on simplicity and value to the user Cons Got a couple error messages during use, but overall haven't had anything else that I haven't liked Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Sifiso Wattah S. IT Manager Hospitality ### "new features for us we are still developing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 19, 2018 we got better points control into the system and when the last part is done we might get better customer relation Pros the screen is easy to scroll around the interface is user simple thus minimising on user training needs Cons getting specific reports designed takes a bit of long time to get them this procedure needs a bit of improving Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Anine L. Consultant ### "My overall experience with the program are positive " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 12, 2018 Apart from the ease of use and user-friendly approach, it helps us to build and maintain a unique database which enables us to do more target driven marketing promotions for our clients. Pros Ease of use - like the way that each section is group together, example member and partner accounts. Cons Response time for Customer Support is too slow - waiting period for support creates problem with in-house client base. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JQ Jean Q. Product Manager Airlines/Aviation ### "Software is very good, proving a high level of automation for airline loyalty programs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2018 Meeting my customers' needs for a Loyalty system integrated with the SITA PSS Pros The comprehensive functionality that is configurable and scalable to meet different requirements of different airlines. Cons The user experience could be improved, including the screens, navigation and error or other messages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Maria G. Admin Manager ### "User friendly, easy to capture and make changes. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 12, 2018 Pros Flexible, we have a lot of partners some with discounts others with points and each have different rules. We can extract reports per member, community or partner, these reports can even be customized to our suppliers needs (eg debit orders, funeral or benefit extract, commission report ). With Campaign Manager we can send e-mails and Sms'e to our members. Even invoices to our partners. We have been with Loyalty Plus since 2004 growing from 3 to 31 communities, they are always open for new development and changes. Cons We see development as a push of a button, but they say it's a lot of coding (secret word IT people use) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HL Harshad L. Manager-CAS Airlines/Aviation ### "On Behalf of Customer I have a good experience relating to support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2018 This software has been able to manage the records of all the Frequent flyers and its very easy to find details. Pros The software is easy to use and able to browse the different functionality easily. Also the functions are well defined Cons Well Since i have very limited access will not be able to advise on that. But still would prefer to have a good attractive presentation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Terence G. Director ### "Good but can be better with more proactiveness" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 February 7, 2018 Pros It is scalable and can be amended as per the current business needs of any organisation thus proving to be flexible and a boon to the business. Cons Long time for any new development and high cost and the time taken to understand the new requirements is too long Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Mijanou R. Publishing Manager Aviation & Aerospace ### "Useful. Thorough. Customer Oriented." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 6, 2018 Have not fully experienced the product. Pros Useful to most and user-friendly. Seems to cover most, if not all, requested areas. Would recommend to others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Co-ordinator ### "LoyaltyPlus really go out of their way for their clients, and their documentation is top class." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 9, 2017 Pros The pricing - value for money (low cost of ownership). The fact that the system is completely scalable, customisable and very competitive. The technology LoyaltyPlus uses is proven, and everything is cloud hosted. LoyaltyPlus continually improves their offering, and have been doing so for over 25 years. They are available internationally. From a front-end brand perspective, this software keeps customers loyal to the brand which provides a cutting edge competitiveness which speaks for itself. Customers love freebies - being rewarded and being made to feel special, and I highly recommend LoyaltyPlus' software when it comes to improved return on investment. The liability invested in the programme will definitely be gained and much more. Cons The ease of use and functionality could be improved upon, and the product mix will take time to develop and mature. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Kate N. CEO Retail ### "Fantastic company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2016 What a great company, excellent customer service, and very competitive pricing. They really rate top amongst the best loyalty programs. Pros Best pricing, ease of use, great look and feel Cons n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151697/LoyaltyPlus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.