Who Uses This Software?

End to end solution for airline, retail and leisure businesses. Complete solution and application interface for end users and loyalty program owners.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • LoyaltyPlus
  • www.loyaltyplus.co.za/
  • South Africa

About LoyaltyPlus

Complete web based loyalty platform that allows an airline or retail community to manage their members and partners.


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LoyaltyPlus Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

LoyaltyPlus Reviews Recently Reviewed!


LoyaltyPlus really go out of their way for their clients, and their documentation is top class.

Nov 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The pricing - value for money (low cost of ownership). The fact that the system is completely scalable, customisable and very competitive.

The technology LoyaltyPlus uses is proven, and everything is cloud hosted.

LoyaltyPlus continually improves their offering, and have been doing so for over 25 years. They are available internationally.

From a front-end brand perspective, this software keeps customers loyal to the brand which provides a cutting edge competitiveness which speaks for itself. Customers love freebies - being rewarded and being made to feel special, and I highly recommend LoyaltyPlus' software when it comes to improved return on investment. The liability invested in the programme will definitely be gained and much more.

Cons: The ease of use and functionality could be improved upon, and the product mix will take time to develop and mature.

User friendly, easy to capture and make changes.

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexible, we have a lot of partners some with discounts others with points and each have different rules. We can extract reports per member, community or partner, these reports can even be customized to our suppliers needs (eg debit orders, funeral or benefit extract, commission report ). With Campaign Manager we can send e-mails and Sms'e to our members. Even invoices to our partners. We have been with Loyalty Plus since 2004 growing from 3 to 31 communities, they are always open for new development and changes.

Cons: We see development as a push of a button, but they say it's a lot of coding (secret word IT people use)

My overall experience with the program are positive

Feb 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use - like the way that each section is group together, example member and partner accounts.

Cons: Response time for Customer Support is too slow - waiting period for support creates problem with in-house client base.

Overall: Apart from the ease of use and user-friendly approach, it helps us to build and maintain a unique database which enables us to do more target driven marketing promotions for our clients.

Good but can be better with more proactiveness

Feb 07, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is scalable and can be amended as per the current business needs of any organisation thus proving to be flexible and a boon to the business.

Cons: Long time for any new development and high cost and the time taken to understand the new requirements is too long

Fantastic company

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best pricing, ease of use, great look and feel

Cons: n/a

Overall: What a great company, excellent customer service, and very competitive pricing. They really rate top amongst the best loyalty programs.

On Behalf of Customer I have a good experience relating to support

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and able to browse the different functionality easily. Also the functions are well defined

Cons: Well Since i have very limited access will not be able to advise on that. But still would prefer to have a good attractive presentation.

Overall: This software has been able to manage the records of all the Frequent flyers and its very easy to find details.

Software is very good, proving a high level of automation for airline loyalty programs

Feb 12, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The comprehensive functionality that is configurable and scalable to meet different requirements of different airlines.

Cons: The user experience could be improved, including the screens, navigation and error or other messages.

Overall: Meeting my customers' needs for a Loyalty system integrated with the SITA PSS

new features for us we are still developing

Feb 19, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: the screen is easy to scroll around the interface is user simple thus minimising on user training needs

Cons: getting specific reports designed takes a bit of long time to get them this procedure needs a bit of improving

Overall: we got better points control into the system and when the last part is done we might get better customer relation

Useful. Thorough. Customer Oriented.

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Useful to most and user-friendly. Seems to cover most, if not all, requested areas. Would recommend to others.

Overall: Have not fully experienced the product.