# LoyaltyPlus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoyaltyPlus the right Customer Loyalty solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151697/LoyaltyPlus/reviews --- LoyaltyPlus 4 (10) [View alternatives](https://www.capterra.com/p/151697/LoyaltyPlus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LoyaltyPlus Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Maria G. Admin Manager Used the software for: 2+ years ### "User friendly, easy to capture and make changes. " February 12, 2018 5.0 Pros Flexible, we have a lot of partners some with discounts others with points and each have different rules. We can extract reports per member, community or partner, these reports can even be customized to our suppliers needs (eg debit orders, funeral or benefit extract, commission report ). With Campaign Manager we can send e-mails and Sms'e to our members. Even invoices to our partners. We have been with Loyalty Plus since 2004 growing from 3 to 31 communities, they are always open for new development and changes. Cons We see development as a push of a button, but they say it's a lot of coding (secret word IT people use) Review Source VR Verified Reviewer HR Manager Aviation & Aerospace Used the software for: 1-2 years ### "Good experience, good support" August 10, 2019 5.0 I'm impressed with the support I've received, the ability to improve our loyalty program, and would recommend this to others Pros Interface is very user-friendly and the functions seemed to be focused on simplicity and value to the user Cons Got a couple error messages during use, but overall haven't had anything else that I haven't liked Review Source VR Verified Reviewer Marketing Co-ordinator Used the software for: 2+ years ### "LoyaltyPlus really go out of their way for their clients, and their documentation is top class." November 9, 2017 3.0 Pros The pricing - value for money (low cost of ownership). The fact that the system is completely scalable, customisable and very competitive. The technology LoyaltyPlus uses is proven, and everything is cloud hosted. LoyaltyPlus continually improves their offering, and have been doing so for over 25 years. They are available internationally. From a front-end brand perspective, this software keeps customers loyal to the brand which provides a cutting edge competitiveness which speaks for itself. Customers love freebies - being rewarded and being made to feel special, and I highly recommend LoyaltyPlus' software when it comes to improved return on investment. The liability invested in the programme will definitely be gained and much more. Cons The ease of use and functionality could be improved upon, and the product mix will take time to develop and mature. Review Source AL Anine L. Consultant Used the software for: 2+ years ### "My overall experience with the program are positive " February 12, 2018 4.0 Apart from the ease of use and user-friendly approach, it helps us to build and maintain a unique database which enables us to do more target driven marketing promotions for our clients. Pros Ease of use - like the way that each section is group together, example member and partner accounts. Cons Response time for Customer Support is too slow - waiting period for support creates problem with in-house client base. Review Source KN Kate N. CEO Retail Used the software for: 2+ years ### "Fantastic company" November 16, 2016 5.0 What a great company, excellent customer service, and very competitive pricing. They really rate top amongst the best loyalty programs. Pros Best pricing, ease of use, great look and feel Cons n/a Review Source TG Terence G. Director Used the software for: 2+ years ### "Good but can be better with more proactiveness" February 7, 2018 3.0 Pros It is scalable and can be amended as per the current business needs of any organisation thus proving to be flexible and a boon to the business. Cons Long time for any new development and high cost and the time taken to understand the new requirements is too long Review Source HL Harshad L. Manager-CAS Airlines/Aviation Used the software for: 2+ years ### "On Behalf of Customer I have a good experience relating to support" February 9, 2018 4.0 This software has been able to manage the records of all the Frequent flyers and its very easy to find details. Pros The software is easy to use and able to browse the different functionality easily. Also the functions are well defined Cons Well Since i have very limited access will not be able to advise on that. But still would prefer to have a good attractive presentation. Review Source JQ Jean Q. Product Manager Airlines/Aviation Used the software for: 2+ years ### "Software is very good, proving a high level of automation for airline loyalty programs" February 12, 2018 4.0 Meeting my customers' needs for a Loyalty system integrated with the SITA PSS Pros The comprehensive functionality that is configurable and scalable to meet different requirements of different airlines. Cons The user experience could be improved, including the screens, navigation and error or other messages. Review Source SWS Sifiso Wattah S. IT Manager Hospitality Used the software for: 6-12 months ### "new features for us we are still developing" February 19, 2018 4.0 we got better points control into the system and when the last part is done we might get better customer relation Pros the screen is easy to scroll around the interface is user simple thus minimising on user training needs Cons getting specific reports designed takes a bit of long time to get them this procedure needs a bit of improving Review Source MR Mijanou R. Publishing Manager Aviation & Aerospace Used the software for: ### "Useful. Thorough. Customer Oriented." February 6, 2018 3.0 Have not fully experienced the product. Pros Useful to most and user-friendly. Seems to cover most, if not all, requested areas. Would recommend to others. Review Source Similar Products Featured