# Retently Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Retently Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/151754/Retently-NPS --- # Retently Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retently ## What is Retently? Boost your Customer Experience with Retently, a platform for collecting insightful feedback via surveys, and turning Detractors into Advocates. ## What is Retently used for? [NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $50 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retently?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.retently.com/&name=Retently) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retently 4.9 (30) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (29) Ease Of Use 4.7 (94) Value For Money 4.7 (28) Value For Money 4.3 (74) Customer Service 4.8 (28) Customer Service 4.8 (90) ## Retently alternatives [4.7 (945)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month [4.7 (2,795)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Highest Rated [4.8 (56)](https://www.capterra.com/p/151950/Listen360/reviews/) Starting price $99.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/151754/Retently-NPS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Language 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages NPS Survey Structure 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey/Poll Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Retently 83 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Capability of a software or system to make decisions and perform actions based on specified conditions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Online gateway through which members can access/update personal information Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measure employee engagement and loyalty towards a business using the Net Promoter Score Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Open text box field Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (29) 4.7 Based on 29 reviews ## Pricing Value for money 4.7 (28) Free Trial [View pricing plan details](https://www.capterra.com/p/151754/Retently-NPS/pricing/) Basic $50.00 Flat Rate,Per Month It includes: - 2500 Monthly Surveys - 3 Survey Campaigns - 3 User Seats - Activecampaign - Anonymous Employee Surveys (Enps) - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Data Export - Email & Slack Notifications - Email Surveys - Embed Survey - Feedback Management - Freshdesk - Kiosk Surveys - Link Surveys - Mailchimp - Multi-Language Survey Templates - Multiple Survey Questions - NPS Benchmarks - Page Redirect - Question Routing - Self-Service - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Essential $179.00 Flat Rate,Per Month It includes: - 10000 Monthly Surveys - 10 Survey Campaigns - 10 Trends - 10 User Seats - 20 Trend Groups - Activecampaign - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Survey Url - Data Export - Data Residency - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Professional $359.00 Flat Rate,Per Month It includes: - 20000 Monthly Surveys - 20 Survey Campaigns - 20 Trends - 20 User Seats - 40 Trend Groups - Activecampaign - AI-Powered Sentiment Analysis - AI-Powered Text-Analysis - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Integrations - Custom Survey Url - Data Export - Data Residency - Dedicated Account Manager - Dedicated Onboarding & Implementation - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Phone Support - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Salesforce - Segment - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Value for money 4.7 (28) 4.7 Based on 28 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (28) 4.8 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 30 reviews Filter by rating 5(27) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent DC Dorota C. Operations Laad Information Technology and Services ### "Great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2024 Pros Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. Cons The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Antoine R. Head of Operations Consumer Goods ### "Great feedback and survey tool !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool ! Pros The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks ! Cons I don't have much to say here. Maybe just a slicker UX in the reporting tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Miha M. COO Leisure, Travel & Tourism ### "Reliable retently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Pros Usage and their Support. Whenever I need explanation they help out. Cons For not I do not see any big lack. Maybe some features. Reasons for choosing Retently Best of them in all aspects Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris T. Director Accounting ### "Retently is a great NPS feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. Pros I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. Cons None really...would be nice if it had native SMS reviews. Switched from [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Ask Nicely too difficult to deploy and manage. Too expensive also. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stevan N. Co-Founder Marketing and Advertising ### "Product is okay. But Service is terrible. Not recommended" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 11, 2024 I would not recommend this simply because we have lost lot of time exploring this software Pros As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took Cons Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2024 Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans. Thank you for considering Retently, and we wish you success in finding a suitable service. HS Hilary S. Head of Marketing Accounting ### "The best customer support! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2021 This is a great tool for helping to understand your customer experience and evaluate NPS. Pros Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team! Cons The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. Alternatives considered [Wootric](https://www.capterra.com/p/151528/Wootric/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Derek H. Director of Project Management Marketing and Advertising ### "Simple. Easy to use. Highly recommend." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros It integrates with our CRM (Pipedrive) and can push NPS updates to Slack! It's easy to use, easy to deploy, and great value. Cons Only thing I didn't like is I was pestered to leave a review on this site...but I get it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mathieu A. CEO Computer Software ### "Great NPS software for Intercom users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Pros We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response. Cons I think their self-onboarding process could be improved a bit, but their online support made up for it. Alternatives considered [Delighted](https://www.capterra.com/p/157973/Delighted/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Keith H. Customer Marketing Manager Leisure, Travel & Tourism ### "Great NPS Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend Pros Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics Cons Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Management Consulting ### "Great response rates thanks to Retently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2020 Great customer service and support and good value for money. Pros I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive. Cons Nothing I can think of right now. It had all our integration requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151754/Retently-NPS/reviews/) Popular comparisons [Survicate vs Retently](https://www.capterra.com/compare/132914-151754/Survicate-vs-Retently-NPS) [SurveyMonkey vs Retently](https://www.capterra.com/compare/151754-253516/Retently-NPS-vs-SurveyMonkey)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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