Best For

Any business interested in measuring and improving their customer satisfaction.

Product Details

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters. Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.

Contact Details

Retently

https://www.retently.com/

Founded in 2015

Located in United States

Retently - NPS Software Pricing Overview

Retently - NPS Software pricing starts at $39.00 per month.There is not a free version of Retently - NPS Software.Retently - NPS Software does offer a free trial.

Dashboard
Dashboard
Dashboard
NPS campaigns
Customers
Conversations
Integrations

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Retently - NPS Software Features

Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management

Retently - NPS Software Reviews

Showing 5 of 16 reviews
Overall
4.9/5
Ease of Use
4.9/5
Customer Service
4.8/5
Avatar Image
Mark D.
Marketing and Community Coordinator
Food & Beverages, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 18, 2018

“Clean, beautiful design, intuitive interface, great customer support, and a high value product.”

OverallEase of use, beautiful and intuitive interface, cost effective.
ProsI was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.
ConsNone!
Reviewer Source 
Source: Capterra
April 18, 2018
John W.
Advisor
Banking, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
March 9, 2017

“Great Product ”

OverallHi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends What problems are you solving and what are my benefits? This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.
ProsConversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends
ConsNothing, great product and great service!They delivered the value at the right time with the right mindset.
Recommendations to other buyersCheck it out to grow customer satisfaction
Source: Capterra
March 9, 2017
Avatar Image
George M.
Lead Customer Success Manager
E-Learning, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 6, 2019

“Does what it promises”

OverallWe use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.
ProsSimple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)
ConsRetently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.
Reviewer Source 
Source: Capterra
January 6, 2019
Jordan P.
Co Founder
Accounting, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 13, 2019

“I evaluated 4 platforms and Retently was the only one that checked all my boxes”

ProsEasy to use, great customer support, great UI, and did exactly what I needed it to do
ConsReporting Export could be a little more refined than a csv dump
Reviewer Source 
Source: Capterra
November 13, 2019
Sharoon T.
CEO
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 11, 2018

“Simple and easy product. Good API. Great Support”

OverallGetting to learn how our customers think about the product has been a great way to improve.
ProsIt does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.
ConsWould love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.
Reviewer Source 
Source: Capterra
June 11, 2018