Who Uses This Software?

Any business interested in measuring and improving their customer satisfaction.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Retently
  • www.retently.com/
  • Founded 2015
  • United States

About Retently - NPS Software

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters. Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.


Retently - NPS Software Features


Retently - NPS Software Reviews Recently Reviewed!


Great Product

Mar 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Conversations chat - help me stay connected with the customers

Notifications - send me immediate, daily, weekly reports of new responses and scores

Segmentation Customers

Segmentation of Responses

Dashboard Analytics and Trends

Cons: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Overall: Hi!

I'd like to share a quick overview of my experience with Retently.

Recommendations to others

Retently app is easy to setup, and within minutes you can get it working.

There are clear steps on what you have to do after signing up t :

Import Customers

Personalize Survey

Finish Set up

What do you like best?

Conversations chat - help me stay connected with the customers

Notifications - send me immediate, daily, weekly reports of new responses and scores

Segmentation Customers

Segmentation of Responses

Dashboard Analytics and Trends

What problems are you solving and what are my benefits?

This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Recommendations to other buyers: Check it out to grow customer satisfaction

Simple and easy product. Good API. Great Support

Jun 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Cons: Would love to embed the survey as part of apps.

Other than that, we have not faced any major issues with the product.

Overall: Getting to learn how our customers think about the product has been a great way to improve.

Capterra loader

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Apr 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons: None!

Overall: Ease of use, beautiful and intuitive interface, cost effective.

Incredibly easy to use and understand

Aug 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It makes total sense, and everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

Cons: There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. They are immediately shown the popup but they've hardly used the site so it annoys them.

Great application for conducting quick surveys

Dec 05, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Prompt service over email. Great user friendly options to customise questions and the scores. Monitoring the scores is also very intuitive.

Cons: We can get more options to edit the survey creation. We can have an option to change the sequence of portions in the survey.

Easy-to-use NPS tool

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan.

Cons: I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too.

Capterra loader

Quick and Easy!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Cons: Can't think of a thing! It was super easy.

Overall: I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started.

Capterra loader

The Retently team was very helpful in getting up and running.

Jun 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

Cons: No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly.

Overall: Easy implementation of industry standard NPS product.

Useful insights and nice integration

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can evaluate the NPS on the dashboard

The system is very easy to use

I integrate it wth various tools through Zapier

Cons: If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it,

Overall: Easy to use and helpful insights

Absolutely amazing!

Jun 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Incredibly easy to upload a customer CSZ file into the software and tag it correctly. The customer support was right there with me the whole time to get to get my campaign started and sent out.

Cons: The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review. Retently is much more straightforward to use.

The ease of use of Retently

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I started with Retently and I immediately could send out surveys. It's veary easy to use.

Cons: For me there are no problems with Retently.

Overall: I can now see what our clients think about our services.