--- title: "Retently Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retently Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/151754/Retently-NPS/" page_type: "product" language: "en" --- # Retently Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retently ## What is Retently? Boost your Customer Experience with Retently, a platform for collecting insightful feedback via surveys, and turning Detractors into Advocates. ## What is Retently used for? [NPS](https://www.capterra.com/nps-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $50 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retently?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.retently.com/&name=Retently) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retently 4.9 (31) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $50 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (30) Ease Of Use 4.7 (10,469) Value For Money 4.7 (29) Value For Money 4.3 (6,508) Customer Service 4.8 (29) Customer Service 4.8 (5,817) ## Retently alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,915)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (57)](https://www.capterra.com/p/151950/Listen360/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151754/Retently-NPS/alternatives/) ## FAQs about Retently Overview ### Which roles and teams benefit most from Retently? Retently is most used by customer success, customer service, and marketing teams that need to collect feedback, monitor NPS trends, and improve retention. Product managers use it to prioritize customer-driven improvements, while founders, CEOs, and operations leaders rely on reporting to track satisfaction, loyalty, and service performance. Answer based on 29 reviews Overview ### What company size and specific industries is Retently built for? Retently is designed for B2B software and SaaS companies, ecommerce and retail businesses, financial services firms, insurance providers, and telecommunications and media organizations. It is best suited for companies in these sectors that need customer feedback and retention tools, regardless of whether they are growing businesses or larger enterprises. Features and Usability ### What are the key features of Retently? Retently offers NPS survey structure, pulse surveys, anonymous feedback, and 360 Degree Feedback for collecting customer and employee input. It includes campaign management, segmentation, conditional logic, and multi-channel distribution, plus real-time reporting, sentiment analysis, customizable reports, dashboards, and integrations through API, third-party integrations, and website integration. Pricing ### How much does it cost and what fees or limitations are included? Retently starts at $50 per month for the annual-billed Basic plan, with Essential at $179 per month and Professional at $359 per month. Professional includes a free trial. Reviewer feedback calls the price reasonable, though one noted the Basic plan’s 10-campaign limit and another said multilingual sending is troublesome on Basic. Answer based on 7 reviews Integrations ### Which third-party tools and platforms does Retently integrate with? Retently integrates with BigCommerce and Adobe Commerce for ecommerce, ActiveCampaign, AWeber, Act-On, and BenchmarkONE for marketing, plus Asana, Airtable, Basecamp, and Agile CRM for project and customer workflows. It supports over 100 integrations across sales, scheduling, automation, and customer management tools. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Retently offer? Retently provides in-person training, live online sessions, webinars, documentation, and videos. These formats support guided setup, live instruction, self-paced reference, and recorded learning materials for teams getting started with the product. Getting Started and Support ### What customer support options does Retently offer? Retently provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe the support team as prompt, helpful, and easy to reach, with quick answers during setup and issue resolution. Some also note that online support helps offset minor onboarding friction. Answer based on 6 reviews ## Features AI summary Based on 1,802 Customer Loyalty reviews Capterra reviewers point to these as the top priorities when choosing customer loyalty software: - **Loyalty Program** (**43%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**50%**) Retently supports all three features reviewers value most: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat customer relationships, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to improve retention and create more consistent customer experiences. Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Reporting/Analytics 3.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data NPS Survey Structure 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Multi-Language 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Retently 83 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (30) 4.6 Based on 30 reviews ## Pricing Value for money 4.7 (29) Free Trial [View pricing plan details](https://www.capterra.com/p/151754/Retently-NPS/pricing/) Basic $50.00 Flat Rate,Per Month It includes: - 2500 Monthly Surveys - 3 Survey Campaigns - 3 User Seats - Activecampaign - Anonymous Employee Surveys (Enps) - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Data Export - Email & Slack Notifications - Email Surveys - Embed Survey - Feedback Management - Freshdesk - Kiosk Surveys - Link Surveys - Mailchimp - Multi-Language Survey Templates - Multiple Survey Questions - NPS Benchmarks - Page Redirect - Question Routing - Self-Service - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Essential $179.00 Flat Rate,Per Month It includes: - 10000 Monthly Surveys - 10 Survey Campaigns - 10 Trends - 10 User Seats - 20 Trend Groups - Activecampaign - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Survey Url - Data Export - Data Residency - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Professional $359.00 Flat Rate,Per Month It includes: - 20000 Monthly Surveys - 20 Survey Campaigns - 20 Trends - 20 User Seats - 40 Trend Groups - Activecampaign - AI-Powered Sentiment Analysis - AI-Powered Text-Analysis - Anonymous Employee Surveys (Enps) - Antivirus Detection - Audience and Feedback Segmentation - Automated Email Follow-Ups - Automated Recurring Surveys - Close Feedback Loop in the App - CSV - Customer Lifecycle Surveys - Custom FROM Domain - Custom Integrations - Custom Survey Url - Data Export - Data Residency - Dedicated Account Manager - Dedicated Onboarding & Implementation - Email Addresses Cleanup - Email & Slack Notifications - Email Support - Email Surveys - Embed Survey - Feedback Import - Feedback Management - Freshdesk - Hubspot - In-App Surveys (Web Pop-up) - Intercom - Intercom Messenger Surveys - Kiosk Surveys - Link Surveys - Live Chat Support - Mailchimp - Make Integrations - Multi-Language Survey Templates - Multiple Survey Questions - No Retently Branding - NPS Benchmarks - Page Redirect - Phone Support - Pipedrive - Priority Chat Queue - Question Routing - Rest API - Salesforce - Segment - Slack - Survey Delay - Survey Outbox - Survey Reminders - Survey Sampling - Survey Throttling - Template Merge Fields - Templates A/B Testing - Transactional Surveys - Webhook Events - Zapier Integrations - Zendesk Value for money 4.7 (29) 4.7 Based on 29 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (29) 4.8 Based on 29 reviews ## User reviews Overall rating 4.9 Based on 31 reviews Filter by rating 5(28) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Head of CX Analytics, AI and Optimisation Logistics and Supply Chain ### "Head of CX Analytics, AI & Optimisation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 We take our customers’ feedback very seriously and read every single comment, but I've yet to come across another business that does the same until now - it's super refreshing! Retently came highly recommended by a colleague who has used them at his previous work, I now understand why and am a promoter of Retently myself. Pros The platform is fast, reliable and easy to use. Customer support is excellent, they not only resolve issues quickly but takes on feedback to add new features as well. Pricing is extremely competitive too. Cons Alert template was quite limiting, we’ve had to pay extra to build a bespoke editor. Reporting is also a bit limited. But they are very quick to deliver new features and readily take on feedback, so these are very minor issues. Switched from [InMoment](https://www.capterra.com/p/160599/InMoment/) The Maritz product was reaching end of life. Alternatives considered [InMoment](https://www.capterra.com/p/160599/InMoment/) Reasons for choosing Retently Competitive pricing. User friendly interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dorota C. Operations Laad Information Technology and Services ### "Great support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2024 Pros Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach. Cons The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Antoine R. Head of Operations Consumer Goods ### "Great feedback and survey tool !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool ! Pros The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks ! Cons I don't have much to say here. Maybe just a slicker UX in the reporting tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Miha M. COO Leisure, Travel & Tourism ### "Reliable retently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2024 Pros Usage and their Support. Whenever I need explanation they help out. Cons For not I do not see any big lack. Maybe some features. Reasons for choosing Retently Best of them in all aspects Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris T. Director Accounting ### "Retently is a great NPS feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. Pros I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant. Cons None really...would be nice if it had native SMS reviews. Switched from [AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/) Ask Nicely too difficult to deploy and manage. Too expensive also. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stevan N. Co-Founder Marketing and Advertising ### "Product is okay. But Service is terrible. Not recommended" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 January 11, 2024 I would not recommend this simply because we have lost lot of time exploring this software Pros As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took Cons Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2024 Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans. Thank you for considering Retently, and we wish you success in finding a suitable service. HS Hilary S. Head of Marketing Accounting ### "The best customer support! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 31, 2021 This is a great tool for helping to understand your customer experience and evaluate NPS. Pros Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team! Cons The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing. Alternatives considered [Wootric](https://www.capterra.com/p/151528/Wootric/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Derek H. Director of Project Management Marketing and Advertising ### "Simple. Easy to use. Highly recommend." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 Pros It integrates with our CRM (Pipedrive) and can push NPS updates to Slack! It's easy to use, easy to deploy, and great value. Cons Only thing I didn't like is I was pestered to leave a review on this site...but I get it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mathieu A. CEO Computer Software ### "Great NPS software for Intercom users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Pros We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response. Cons I think their self-onboarding process could be improved a bit, but their online support made up for it. Alternatives considered [Delighted](https://www.capterra.com/p/157973/Delighted/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Keith H. Customer Marketing Manager Leisure, Travel & Tourism ### "Great NPS Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend Pros Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics Cons Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151754/Retently-NPS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [SurveyMonkey vs Retently](https://www.capterra.com/compare/151754-253516/Retently-NPS-vs-SurveyMonkey) [Survicate vs Retently](https://www.capterra.com/compare/132914-151754/Survicate-vs-Retently-NPS)