# Retently Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Retently the right Customer Loyalty solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151754/Retently-NPS/reviews

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Retently

4.9 (30)

[View alternatives](https://www.capterra.com/p/151754/Retently-NPS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Retently

Ease of use

4.8

Customer Service

4.8

## Pros and Cons in Reviews

AR

Antoine R

Head of OperationsConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months.

“The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool.“

September 17, 2024

Derek H

Director of Project ManagementMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months.

“It integrates with our CRM (Pipedrive) and can push NPS updates to Slack!“

May 18, 2021

HS

Hilary S

Head of MarketingAccounting, 51 - 200 employeesUsed the software for: 6-12 months.

“Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!“

August 31, 2021

MA

Mathieu A

CEOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months.

“We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.“

November 2, 2020

## Showing most helpful reviews

Showing 1-25 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Chris T.  
Director  
Accounting  
Used the software for: Less than 6 months

### "Retently is a great NPS feedback tool"

February 20, 2024

5.0

Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback.

Pros

I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.

Cons

None really...would be nice if it had native SMS reviews.

Switched from

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)

Ask Nicely too difficult to deploy and manage. Too expensive also.

Review Source

EC

Evan C.  
Head of Customer Service Operations  
Retail  
Used the software for: Less than 6 months

### "Solid Platform, Great Support, Very Affordable"

October 26, 2020

5.0

Pros

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Cons

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Alternatives considered

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing Retently

Cost, Features, Ease of Implementation, Support

Switched from

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)

Cost and Features

Review Source

Stevan N.  
Co-Founder  
Marketing and Advertising  
Used the software for: I used a free trial

### "Product is okay. But Service is terrible. Not recommended"

January 11, 2024

3.0

I would not recommend this simply because we have lost lot of time exploring this software

Pros

As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took

Cons

Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time.

Review Source

Response from Retently

January 15, 2024

Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans. Thank you for considering Retently, and we wish you success in finding a suitable service.

DC

Dorota C.  
Operations Laad  
Information Technology and Services  
Used the software for: 2+ years

### "Great support"

September 30, 2024

4.0

Pros

Very easy to use, intuitive. What I find the most valuable is a great customer support. They are always there for you, ready to support you with their advice or correcting your errors, checking imported data. Proactive, customer-focused approach.

Cons

The only thing I can complain about is the very limited number of campaigns (10) in the basic plan, but still price to value is reasonable. It would be great to have a limited number of active campaigns , not the historical campaigns, which you have to remove when reaching the limit.

Review Source

AR

Antoine R.  
Head of Operations  
Consumer Goods  
Used the software for: 6-12 months

### "Great feedback and survey tool !"

September 17, 2024

5.0

The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool !

Pros

The setup was really simple and Retently integrates all the feature we were looking at for a feedback tool. Retently is really well integrated with our other tools. The language analysis is really good as well to categorize and analyze collected feedbacks !

Cons

I don't have much to say here. Maybe just a slicker UX in the reporting tools

Review Source

George M.  
Lead Customer Success Manager  
E-Learning  
Used the software for: 6-12 months

### "Does what it promises"

January 6, 2019

4.0

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Pros

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Review Source

Mark D.  
Marketing and Community Coordinator  
Food & Beverages  
Used the software for: Less than 6 months

### "Clean, beautiful design, intuitive interface, great customer support, and a high value product."

April 18, 2018

5.0

Ease of use, beautiful and intuitive interface, cost effective.

Pros

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons

None!

Review Source

John J. L.  
Founder & CEO  
  
Used the software for: Less than 6 months

### "The Retently team was very helpful in getting up and running. "

June 14, 2018

5.0

Easy implementation of industry standard NPS product.

Pros

Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

Cons

No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly.

Review Source

Kellie A.  
Founder and Chief Connector  
Executive Office  
Used the software for: I used a free trial

### "Quick and Easy!"

August 21, 2018

5.0

I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started.

Pros

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Cons

Can't think of a thing! It was super easy.

Review Source

Derek H.  
Director of Project Management  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Simple. Easy to use. Highly recommend."

May 18, 2021

5.0

Pros

It integrates with our CRM (Pipedrive) and can push NPS updates to Slack! It's easy to use, easy to deploy, and great value.

Cons

Only thing I didn't like is I was pestered to leave a review on this site...but I get it.

Review Source

MM

Miha M.  
COO  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Reliable retently"

July 12, 2024

5.0

Pros

Usage and their Support. Whenever I need explanation they help out.

Cons

For not I do not see any big lack. Maybe some features.

Reason for choosing Retently

Best of them in all aspects

Review Source

VR

Verified Reviewer  
Customer Success Manager  
  
Used the software for: Less than 6 months

### "Easy-to-use NPS tool"

April 16, 2018

5.0

Pros

Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan.

Cons

I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too.

Review Source

VR

Verified Reviewer  
Customer Success Officer  
Computer Software  
Used the software for: Less than 6 months

### "Intuitive tool"

January 30, 2019

5.0

Pros

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Cons

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

Review Source

HS

Hilary S.  
Head of Marketing  
Accounting  
Used the software for: 6-12 months

### "The best customer support! "

August 31, 2021

5.0

This is a great tool for helping to understand your customer experience and evaluate NPS.

Pros

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

Cons

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

Alternatives considered

[Wootric](https://www.capterra.com/p/151528/Wootric/)

Review Source

VR

Verified Reviewer  
Volunteer  
  
Used the software for: 6-12 months

### "Useful insights and nice integration"

April 30, 2018

5.0

Easy to use and helpful insights

Pros

I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier

Cons

If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it,

Review Source

AW

Abbe W.  
Executive Assistant  
Management Consulting  
Used the software for: 6-12 months

### "Superb Customer Service and product"

January 30, 2020

5.0

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Pros

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Cons

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Reason for choosing Retently

Customer service, ease of use/setting up and price

Review Source

JW

John W.  
Advisor  
Banking  
Used the software for: 6-12 months

### "Great Product "

March 9, 2017

5.0

Hi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends What problems are you solving and what are my benefits? This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Pros

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Cons

Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Review Source

VR

Verified Reviewer  
Product & Operations Manager  
Computer Software  
Used the software for: Less than 6 months

### "Retently NPS Review"

April 18, 2019

5.0

Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work!

Pros

How easy it's to set up and available integrations.

Cons

It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments.

Review Source

VR

Verified Reviewer  
CEO  
Management Consulting  
Used the software for: Less than 6 months

### "Great response rates thanks to Retently"

October 28, 2020

5.0

Great customer service and support and good value for money.

Pros

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive.

Cons

Nothing I can think of right now. It had all our integration requirements.

Review Source

ST

Sharoon T.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple and easy product. Good API. Great Support"

June 11, 2018

5.0

Getting to learn how our customers think about the product has been a great way to improve.

Pros

It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Cons

Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.

Review Source

KH

Keith H.  
Customer Marketing Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great NPS Software"

November 2, 2020

5.0

Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend

Pros

Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics

Cons

Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased

Review Source

JM

Justin M.  
Product Manager  
  
Used the software for: Less than 6 months

### "Incredibly easy to use and understand"

August 21, 2017

5.0

Pros

It makes total sense, and everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. They are immediately shown the popup but they've hardly used the site so it annoys them.

Review Source

MA

Medha A.  
Product Manager  
  
Used the software for:

### "Great application for conducting quick surveys"

December 5, 2017

5.0

Pros

Prompt service over email. Great user friendly options to customise questions and the scores. Monitoring the scores is also very intuitive.

Cons

We can get more options to edit the survey creation. We can have an option to change the sequence of portions in the survey.

Review Source

JP

Jordan P.  
Co Founder  
Accounting  
Used the software for: Less than 6 months

### "I evaluated 4 platforms and Retently was the only one that checked all my boxes"

November 13, 2019

5.0

Pros

Easy to use, great customer support, great UI, and did exactly what I needed it to do

Cons

Reporting Export could be a little more refined than a csv dump

Reason for choosing Retently

It did everything I needed at a fair cost and without glitches

Review Source

VR

Verified Reviewer  
Marketing Specialist  
Wholesale  
Used the software for: Less than 6 months

### "The ease of use of Retently"

October 17, 2018

5.0

I can now see what our clients think about our services.

Pros

I started with Retently and I immediately could send out surveys. It's veary easy to use.

Cons

For me there are no problems with Retently.

Review Source

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