FastSpring

FastSpring


4.5 / 5
18 reviews

Who Uses This Software?

We power the ecommerce engine for digital products and services, including SaaS, online video, e-books, games, etc. We do not offer service to clients selling physical products.


Average Ratings

18 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • FastSpring
  • www.fastspring.com
  • Founded 2005
  • United States

About FastSpring

FastSpring is the leading all-in-one ecommerce platform that helps businesses selling software, SaaS, and digital goods around the world. FastSpring goes beyond payment processing to deliver optimized shopping experiences for shoppers, manage subscriptions, maintain global tax and regulation compliance, and more - all in one, easy-to-use platform.


FastSpring Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

FastSpring Reviews Recently Reviewed!


Capterra loader

FastSpring Has Provided Steady Support for my Small Business for More than Eight Years

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers.

Cons: When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle).

The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered.

Overall: I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding.

FastSpring as a commerce solution

Nov 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying.

Cons: Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site.

Overall: I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most...

Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider.

At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors.

They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy.

If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work.

Highly recommended.

Capterra loader

Best of the Best

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: FastSpring has put together a set of wizard-like actions that make is very easy to create the storefront that you need. Their user-interface ensures that you can integrate various features into a helpful customer-facing store that improves the motivation to purchase.

Several times I needed assistance or clarification that wasn't available in the Help. Their clarifications and solutions were understandable. They've even taken some of my suggestions and integrated them into their interface (how cool is that!!).

Cons: Not much I can put into this section! They've always provided the best and most responsive help!

Overall: I'm planning on adding some pop-up book purchase options on my web site, both as part of standard pages as well as integrated into my blog posts. The process has been a bit long. (I've got 25 original books, with three of them translated into 33 different languages.)

I'm going to integrate the new Context store features as well as maintain my current Classical storefront.

I'm looking forward to the learning process and the improved sales results!!

;-)

Capterra loader

Reliable payment solution with great choice of payment options for my customers

Nov 08, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Fast and responsive support team.

- Wide choice of payment and currency options for my customers.

- Very flexible with features covering almost all of my business needs.

Cons: - Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability.

- Design of the user checkout and options to change it are a bit outdated and need to be modernized.

- Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc.

- A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding).

Overall: I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had my customers. Great and responsive support team. Most recommended!

FastSpring has made collecting recurring payments so easy for our business!

Aug 18, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

Cons: A few hiccups would be:

1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order

2. The back-end dashboard could have a few more features

Overall: - Recurring payments from all major countries

- Easy-to-use payment software

- Great support

Love this service, allows us to get on with our work it does, invoicing and taxes and reminders

Jul 17, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Cons: Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

Overall: business ones - international taxes paid, automated reminders,

Capterra loader

Poor user experience, terrible platform to navigate, way too expensive and awful refund management

Jul 17, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Cons: Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Overall: none

Vendor Response

by FastSpring on July 27, 2018

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

Best among all

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to integrate

Efficient in handling payments

Money vs Value is perfect

Quick response from CS team

Cons: Need automation in few areas. Rest is good

Overall: We are doing a B2C product and it needs very reliable channel to get money from our customers. Our product has global existence hence customers coming around the globe.

FastSpring works very well for us and our customer's are very comfortable to pay us for our product. We have good relationship with FastSpringare and achieving our goals with ease.

Capterra loader

Reliable global payment processing platform.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Cons: Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

Overall: Ability to accept payments from anywhere in the world (currently 80+ countries), with a range of payment options.

Great Service

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything.

They take care of everything including paying all of the states sales tax.

Great customer service.

Cons: Have not found any.

Overall: It's like having my very own accounting service for my sales.

They take care of everything including paying all of the states sales tax.

Wow a load off of me.

Thank You FastSpring.

Good payment option with rich options

Sep 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Rich features

They handle taxes well all around the world

Cons: Poor support

Buggy implementation of new JavaScript based storefront

Overall: They helped us with simple payment option for our subscription based service, with price adjustable by us.

Capterra loader

Flexible, with great support!

Sep 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how flexible the software is. It accommodates a variety of different strategies to sell a product. Integrated product license support is great and includes the ability to callback to your own system when purchases are made.

Cons: There are some non-intuitive ways to get at certain information about purchases or settings.

Overall: We needed a product purchasing platform that allowed us to use our own licensing system. FastSpring had just what we were looking for. The variety of options for selling as a single purchase as well as subscription based licensing was a big selling point as well.

Capterra loader

Slightly disappointing considering the pricing

Jul 17, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Good overviews in terms of recurring revenue

Market leader with a trusted brand

Quite complete in terms of features

Cons: Limited options in terms of automation

Does not handle renewals the way it should

We ended up switching to Paddle

Flexible and very easy to setup

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

Cons: It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

FastSpring Review

Nov 08, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Has a professional look for the customer. Generally easy to use for the vendor. Can customize/automate with scripts.

Cons: Some features are awkward to setup but they can be done. Vendor help section needs some rework/updating.

Overall: A good reliable eCommerce solution for software vendors.

Overall very positive. Site is a little clunky. Searching for previous transactions is hit or miss.

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is stable. Reporting features are good. Lots of functionality. I've never had any problems with errors, etc. It just works.

Cons: Admin interface is not intuitive. I sometimes have to hunt around or use trial and error to get something to work. Setting up coupons is awkward. I would say that the admin site was designed by programmers and not end-users. Needs some work on the usability side.

Overall: It works very well and Fastspring deals with a lot of stuff that I don't want to.

Good platform to accept payments

Jul 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to set up and start accepting payments. My experience getting started and dealing with support was positive.

Cons: The dashboard and UI are dated and could use an update. The payment pages also have a slightly dated feel.

Good for creative product dedicated pages

Sep 16, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Very modern tool to support ecommerce and lead gen

Cons: can get confusing at times especially when integrating with other websites