FastSpring

FastSpring

4 / 5 8 reviews

Who Uses This Software?

We power the ecommerce engine for digital products and services, including SaaS, online video, e-newsletters, games, etc. We do not offer service to clients selling physical products.


Average Ratings

8 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • FastSpring
  • www.fastspring.com
  • Founded 2005
  • United States

About FastSpring

FastSpring's end-to-end ecommerce platform enables purchases and subscriptions across web, mobile, and in-app experiences. Thousands of companies across digital industries including SaaS, photography, and design trust FastSpring to power their ecommerce businesses. Give your business the advantage of a complete ecommerce solution - accept payments globally, create modern shopping experiences, stay compliant on international tax complexities, and manage all aspects of subscription billing.


FastSpring Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart

FastSpring Reviews Recently Reviewed!


FastSpring has made collecting recurring payments so easy for our business!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent.

Cons: A few hiccups would be:

1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order
2. The back-end dashboard could have a few more features

Overall: - Recurring payments from all major countries
- Easy-to-use payment software
- Great support

Love this service, allows us to get on with our work it does, invoicing and taxes and reminders

Jul 17, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc)

Cons: Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame

Overall: business ones - international taxes paid, automated reminders,

Capterra-loader

Reliable global payment processing platform.

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Likely

Pros: Good handling of payments via various payment methods, anywhere in the world. Tax processing for virtually all the countries, with refund capability, if applicable.

Cons: Occasional glitches in integration with our platform, TestDome, resulting in us having to update some payments manually.

Overall: Ability to accept payments from anywhere in the world (currently 80+ countries), with a range of payment options.

Capterra-loader

Poor user experience, terrible platform to navigate, way too expensive and awful refund management

Jul 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition.

Cons: Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible.

Overall: none

Vendor Response

by FastSpring on July 27, 2018

Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version.

Capterra-loader

Slightly disappointing considering the pricing

Jul 17, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Good overviews in terms of recurring revenue
Market leader with a trusted brand
Quite complete in terms of features

Cons: Limited options in terms of automation
Does not handle renewals the way it should
We ended up switching to Paddle

Flexible and very easy to setup

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc.

Cons: It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting.

Overall very positive. Site is a little clunky. Searching for previous transactions is hit or miss.

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is stable. Reporting features are good. Lots of functionality. I've never had any problems with errors, etc. It just works.

Cons: Admin interface is not intuitive. I sometimes have to hunt around or use trial and error to get something to work. Setting up coupons is awkward. I would say that the admin site was designed by programmers and not end-users. Needs some work on the usability side.

Overall: It works very well and Fastspring deals with a lot of stuff that I don't want to.

Good platform to accept payments

Jul 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to set up and start accepting payments. My experience getting started and dealing with support was positive.

Cons: The dashboard and UI are dated and could use an update. The payment pages also have a slightly dated feel.