# FastSpring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FastSpring the right Billing and Invoicing solution for you? Explore 37 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151764/FastSpring/reviews --- FastSpring 4.2 (37) [View alternatives](https://www.capterra.com/p/151764/FastSpring/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FastSpring Ease of use 3.7 Customer Service 4.1 ## Pros and Cons in Reviews Babatunde O SEO MarketerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Worth mentioning is the global tax manageement integration, fast srping eliminated the need for lots of paperworks for us.“ April 17, 2025 MV Mariia V Product ManagerInternet, 11 - 50 employeesUsed the software for: 1-2 years. “During the integration of the service into our product, I want to highlight the high level of support and onboarding from the FastSpring team.“ August 10, 2024 Andrei A PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Overall great product with many options to set up your store and integrate with other platforms.“ December 2, 2021 Andrei A PresidentInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “All the necessary testing options are available and they are easy to use.“ December 2, 2021 ## Showing most helpful reviews Showing 1-25 of 37 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 2+ years ### "Compliant ready without hassle" April 17, 2025 5.0 We switched from another checkout processor to fastspring a couple of years back and basically it solved all the challenges we had. Worth mentioning is the global tax manageement integration, fast srping eliminated the need for lots of paperworks for us. Pros PCI-DSS compliance was paramount for our clients. Fastsrpring made it easy for our checkout pages to stay compliant without stress. Cons While I understand that the platform is fully focused on slving all finance related challenges. It does not support file hosting for digital items Review Source Alex W. Owner Publishing Used the software for: 2+ years ### "FastSpring Has Provided Steady Support for my Small Business for More than Eight Years" November 8, 2018 5.0 I sell books that I publish in paperback and ebook versions. For the ebook versions, I use FastSpring to handle sales through my own website. FastSpring has been a very reliable company for this purpose, handling payment processing and downloads. Their customer support operation is outstanding. Pros FastSpring has been completely dependable in providing a way for me to sell ebooks through my website. Once each book is set up as a new product, I rarely have to take any further actions; I can attend to other aspects of my business, secure in the knowledge that FastSpring is taking care of all aspects of sales, including processing payments, taking care of sales taxes in many countries, and handling downloads of the books by the customers. Cons When I first started using FastSpring, I found it somewhat tricky to set up a new product. It took me a while to understand how to construct the template for the email message a customer receives after purchasing an ebook. However, FastSpring's support team helped me through that process, and now it is very easy to set up each new product, using a template that has been saved to my account, which provides multiple file downloads so the customer can download the book in three versions (PDF, ePub, and Kindle). The only other problem I sometimes encounter is when a customer contacts me to say they have not received an ebook they paid for. On several occasions, the problem was caused when the customer entered their email address incorrectly. I wish the FastSpring system would somehow verify that the email address is correct when entered. Review Source JR Jacob R. President Hospital & Health Care Used the software for: 2+ years ### "Save yourself the headache and use someone else." September 8, 2025 1.0 it was mediocre at best when things were working, they are currently costing me sales since they have turned off our account while they re-verify us. Its been almost 2 weeks while they get around to it I guess. Absolutely terrible. Pros Relatively low fees, there really wasnt much else to like. The onboarding process was slow, support is non-existent. Cons Their tools are primitive, documentation is rarely up to date, implementation takes in depth coding, worst of all, is 2 1/2 years in, fastspring just turns off the account one day because they need to verify our account even though they verified us when we started up. Zero warnings, zero requests for information, and now, over 10 days later and they still have not re-activated our account. Totally unacceptable, we have angry customers, new customers calling in confused why the site isnt working properly and we are just stuck while our "ticket" gets passed around IT purgatory. No support phone numbers, no one we can talk to, just a generic email you send your request to and hope. I expect better for all the money theyve taken from us. Review Source Allan S. Senior Technical Writer Defense & Space Used the software for: 2+ years ### "Best of the the Bunch" November 8, 2018 5.0 With FastSpring, I can provide purchasing environments for any country on the planet, and in any currency. Their rapid-response Support is a significant advantage over any other online monetary system. If you make the decision to utilize FastSpring, you will rejoice in that choice, both when you need help - and when you get paid for our sales!! Pros The learning curve on the FastSpring store environment is easy to master. On first exposure, the features and capabilities can seem to be a bit overwhelming to initially understand. But with careful reading of all of the Help topics you will soon have enough knowledge to begin designing your store structure. Anytime, you discover a feature or function that doesn't understandable, go to Support and submit your questions and intended results that you want to achieve. The folks will rapidly respond and do everything possible to provide information. Cons I would like to be able to sort products and offerings into more easily manageable groups. For example, being able to add sorting tags to a single product, and generate individual store fronts by simply defining the contents by the assigned tags. Review Source Alexander K. Founder Photography Used the software for: 2+ years ### "Reliable payment solution with great choice of payment options for my customers" November 8, 2018 5.0 I've been with FastSpring for about 3 years or so, and I've never had any issues, and neither had my customers. Great and responsive support team. Most recommended! Pros \- Fast and responsive support team. - Wide choice of payment and currency options for my customers. - Very flexible with features covering almost all of my business needs. Cons \- Can sometimes be a bit unfriendly in terms of the interface. Looks like the coders are in charge of usability. - Design of the user checkout and options to change it are a bit outdated and need to be modernized. - Could have integrations (or apps) with web and eCommerce platforms: Wix, Ecwid, etc. - A bit hard to setup more complex elements such as shopping cart, etc. Needs to offer some visual way to do it (without coding). Review Source KM Katie M. Accounting Marketing and Advertising Used the software for: Less than 6 months ### "Avoid FastSpring at all costs! " November 7, 2025 1.0 Avoid FastSpring at all costs! This company has gone completely downhill — what was once a decent payment processor has turned into an absolute nightmare. Coming back to them was one of the worst business decisions we’ve made. Their so-called “support” is a joke — no phone number, no real people, just endless email silence or generic copy-paste nonsense when they finally bother to reply. After years of smooth operations with PayPal and Stripe and not a single dispute, FastSpring abruptly shut down our account without warning, explanation, or justification — just a vague message from their useless “risk” team that clearly has no clue what they’re doing. It’s beyond unprofessional; it’s infuriating. If you care about your business, your customers, or basic human communication, stay far away from this disaster of a company. Go with PayPal or Stripe — at least they treat you like a real person. FastSpring is nothing but an unresponsive, robotic mess with zero accountability. And no doubt they’ll respond to this review with their usual hollow apology to save face, but it’s far too late — the damage is done. Pros When we used this years ago it processed payments correctly without issue. However , now it does not process payments. Cons FastSpring.com was used years ago , but now they no longer process our payments and when we email them asking why they provide no reasoning. Review Source Justin A. Co-founder & COO Computer Software Used the software for: 1-2 years ### "Poor user experience, terrible platform to navigate, way too expensive and awful refund management" July 17, 2018 1.0 none Pros none that I can think of, we use a number of payment gateways/merchants etc. and FastSpring is never one we would choose, we inherited it from an acquisition. Cons Poor user experience, terrible platform to navigate, way too expensive and awful refund management, Reporting is terrible. Review Source Response from FastSpring July 27, 2018 Hi Justin - We are sorry to hear about your experience. We reviewed your account and see you are transacting via our ¿classic¿ commerce solution. Our platform has evolved over the years and all new customers are on-boarded to our modern contextual commerce solution. This product has a very high customer satisfaction rate, improved user experience, navigation and reporting. We hope you consider migrating over to the newest version. Marty M. CIO Computer Software Used the software for: 2+ years ### "Flexible, with great support!" September 13, 2018 5.0 We needed a product purchasing platform that allowed us to use our own licensing system. FastSpring had just what we were looking for. The variety of options for selling as a single purchase as well as subscription based licensing was a big selling point as well. Pros I love how flexible the software is. It accommodates a variety of different strategies to sell a product. Integrated product license support is great and includes the ability to callback to your own system when purchases are made. Cons There are some non-intuitive ways to get at certain information about purchases or settings. Review Source Mike S. President Computer Software Used the software for: 2+ years ### "Convenience is king" November 8, 2018 5.0 Flawless operation for several years. Couldn't ask for better. Excellent customer support - they take ownership of your problem immediately and work to resolution. Pros The best feature of FastSpring is their handling of the transactions -- the payments, taxes, refunds are all handled for me. Acting as a reseller, my paperwork is greatly simplified: I sell to them, they sell to the world. Integration was easy, with excellent tools and debugging capabilities available. Cons Customization does require some technical smarts. Review Source Davis B. Co-Founder Internet Used the software for: 6-12 months ### "Not great UI/UX" December 11, 2018 2.0 Pros Not a whole lot. It takes forever to load. Cons Fastspring could really use an interface update. Using the product feels like I am using something from 2005. Review Source nE nobert E. Geschäftsführer Chemicals Used the software for: Less than 6 months ### "Abonnement Falle" June 24, 2024 1.0 Meine Erfahrung ist das gekaufte Artikel keinen Vorteil bezgl. Umsatz bringen Pros Die Tutorials sind soweit ok wenn auch mit viel Text und wenig Inhalt Cons Man bestellt einen Artikel und bekommt einen, zunächst, kostenlosen Artikel dazu. Diesen Kostenlosen Artikel muss man aber kündigen sonst ist er nach 14 Tagen kostenpflichtig Review Source RB Randy B. Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "FastSpring Review" November 8, 2018 4.0 A good reliable eCommerce solution for software vendors. Pros Has a professional look for the customer. Generally easy to use for the vendor. Can customize/automate with scripts. Cons Some features are awkward to setup but they can be done. Vendor help section needs some rework/updating. Review Source ED Elle D. Company Owner Design Used the software for: 2+ years ### "I'll be a customer for many years to come. " November 11, 2024 5.0 All the proiducts are great. I also had a small billing issue but Fastspring were extremely helpful and speedy with their response and fix. Pros I have bought several products via FastSpring now and have been happy every time. Cons I don't have any issues with FastSpring. Review Source MV Mariia V. Product Manager Internet Used the software for: 1-2 years ### "A pleasant experience using the service" August 10, 2024 5.0 I used the FastSpring service for 1.5 years. During the integration of the service into our product, I want to highlight the high level of support and onboarding from the FastSpring team. There were technical calls, requirements approvals, etc. We were given a demo of the service and its capabilities. The experience of using the product in our work has been exceptionally positive. Thank you to the developers for such an amazing service! Pros Excellent and easy-to-understand reports in the service. It's especially convenient to work with the Sales report and receive information about subscription payments. Additionally, statistics on failed payments and chargebacks are displayed conveniently. Cons I didn't find any drawbacks. The service is easy and convenient to use in work. Review Source VR Verified Reviewer President Information Technology and Services Used the software for: 2+ years ### "Great eCommerce and Subscription management platform" December 2, 2021 5.0 Pros We have been using FastSpring for over 6 years now and the first thing that comes to mind is that it is a solid product, that we never have issues with. It just works. I can't say it is complicated in the initial setup. All the necessary testing options are available and they are easy to use. Overall great product with many options to set up your store and integrate with other platforms. Cons I don't have much to say here, except that maybe there is a bit of a learning curve to it if you have no background in setting up subscription-type billing. Review Source CH Craig H. Internet Marketer Computer Software Used the software for: 2+ years ### "FastSpring as a commerce solution" November 8, 2018 5.0 I have been making use of FastSpring for two years now. I will soon launch my second product through them as well. I actually did have another product that I sold through them, however, the product did not meet with their compliance team and I had to remove the second product. This is actually where they impressed me the most... Rather than simply banning my product, which would have killed my site instantly, they told me through their support channel that the product does comply with their acceptable use policies and gave me a week to move it to another commerce provider. At the time I decided to get a merchant account so I can not get into the same situation with another provider and asked for an extension. They were very understanding and extremely helpful in the matter. Their support staff is top notch. It took me more than a month to move to my own merchant account and I was able to do this transparently to my site visitors. They pay out on time (sometimes they actually pay a day or 2 ahead of time), provide extensive reports and to date I have not had a single issue with them. I have been selling online for more than 15 years and to date this is the the best eCommerce platform I have ever used, not to mention trustworthy. If they approve your product, you can be assured that you will have a partner that is trusted by buyers and once integrated with your site, you never have to worry about them as they just work. Highly recommended. Pros The fulfillment aspect of FastSpring is very good, making it virtually impossible for visitors to your site to get your product without first paying. Cons Integrating with your site is a bit involved and you will need some technical knowledge to seamlessly integrate it with your site. Review Source VR Verified Reviewer Responsable de operaciones Environmental Services Used the software for: I used a free trial ### "Software para ecommerce completo con múltiples funciones interesantes" August 22, 2023 5.0 Pros Todas las funcionales que integra, lo que lo convierte en una herramienta muy potente y a la que se le puede sacar mucho partido, ya que no sólo gestiona pagos, sino también facturación entre otras muchas funciones. Cons La facilidad de uso y poder llegar a dominar la aplicación. Se nos hizo pesado muy tedioso y el interfaz de uso es muy mejorable. Review Source Igor N. Customer Sucess & Sales Computer Software Used the software for: 2+ years ### "Reliable online payment processing solution" May 5, 2019 5.0 TestDome has been using FastSpring for online payment processing for our worldwide customers, including VAT and tax processing, for more than 4 years, and we've been very satisfied with the service and support. Pros FastSpring provides online payment processing solution for our worldwide customers, including VAT and tax processing. Cons Creating custom orders and invoices could be more user-friendly. Review Source SS Shikhil S. CEO Computer & Network Security Used the software for: 1-2 years ### "FastSpring has made collecting recurring payments so easy for our business!" August 18, 2017 5.0 \- Recurring payments from all major countries - Easy-to-use payment software - Great support Pros I was introduced to FastSpring by an existing customer which I asked for suggestions for a payment gateway that could help us process recurring payments. The challenge was that our home country was India and other payment gateway providers like 2checkout had already rejected our application. But we got on-board with fastspring within a couple of weeks and it has been an amazing journey since then. We've processed thousands of dollars since then and experience has been very transparent. Cons A few hiccups would be: 1. The UI and easy-of-use can be worked upon. Sometimes it becomes difficult to find the right section/settings for a specific order 2. The back-end dashboard could have a few more features Review Source VR Verified Reviewer Developer Computer Software Used the software for: 2+ years ### "Good payment option with rich options" September 5, 2018 5.0 They helped us with simple payment option for our subscription based service, with price adjustable by us. Pros Rich features They handle taxes well all around the world Cons Poor support Buggy implementation of new JavaScript based storefront Review Source DM David M. Administrator Computer Software Used the software for: 2+ years ### "Good choice for app distribution" May 2, 2019 5.0 I have only used FastSpring for distributing one app, but I have used other similar services in the past for other apps. I am very satisfied with FastSpring, and feel it is superior to those other services. Pros Using FastSpring it was easy to set up a sales solution for my Microsoft Windows app. The site allows extensive testing of your store listing prior to going live. The user interface is intuitive. I have had no problems with the mechanics of the service. User feedback is forwarded safely and securely, and it has been easy to handle user issues. Cons The only suggestion I have had is to provide a mechanism for free software updates for registered end users of my app. There are some mechanisms in play, but they are time-limited. Right now I maintain a mailing list and give out free update coupons to purchasers of my app. But it would be nice to make this a little easier via the site. Review Source JW Jiraud W. COO Computer Software Used the software for: 2+ years ### "FastSpring is a great platform" November 8, 2018 5.0 As a five year user of FS, we only had one big glitch. In this particular case, our account was brutally debited as FS had a credit card invoicing problem. We had to recontact each customer to rebill and in this particular case, I felt that I was left alonetu unscramble this but otherwise we are satisfied. Pros FS has supplied a great deal of work that we didn't have to program ourselves. It takes care of our renewals and fulfilments better that we could do ourselves. Cons None, the platforms are great (Springboard and Dashboard) Review Source LA Lee A. Administrator and Web Developer Computer Software Used the software for: 2+ years ### "Love this service, allows us to get on with our work it does, invoicing and taxes and reminders" July 17, 2018 5.0 business ones - international taxes paid, automated reminders, Pros Does taxes, sends automated reminders, automated failed payment notifications, tracks memberships and active inactive states. I'd like to be able to track approved users in the Fastspring (other admin staff etc) Cons Hate hate hate the font size of the customer URL... its small and have to adjust it manually to normal size each time I email a customer a copy. On the reports page I don't understand the reporting on Current Subscriptions, its often at odds with other methods we use to track memberships, and varies wildly during a 24 hour time frame Review Source MK Mark K. VBA Developer Computer Software Used the software for: 2+ years ### "Selling Digital Products Online" May 2, 2019 4.0 I really like the solution and I think FastSpring have helped me make some money with the minimal of effort, whilst satisfying the majority of my Customer base - keep up the good work! Pros I feel I can trust the Software to deliver on Sales after I have configured my Product. It is a fairly straight-forward, low cost solution to getting my Products online and getting revenue. I have tried other systems and still love FastSpring the best! Cons I like the old style Login unfortunately as the new Board is missing the easy ability to switch from test to active when designing the Products - I could not find it anywhere and I searched for ages!? The reporting still needs work - it is not intuitive enough and always takes me ages to get the type of data I want to see Review Source VR Verified Reviewer COO, Vinteum Software USA Used the software for: 2+ years ### "Flexible and very easy to setup" July 17, 2018 5.0 Pros I love the abiity to accept check payments. They also make it very easy to adjust products, prices, coupons, etc. Cons It is difficult to find a list of all current clients and transactions. They also could use an update with their reporting. Review Source Similar Products Featured