Average Ratings

16 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Bodywork Buddy
  • www.bodyworkbuddy.com
  • United States

About Bodywork Buddy

Massage software offerring CRM, record sessions, gift certificates, and business expense reporting.


Bodywork Buddy Features

  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes

Bodywork Buddy Reviews Recently Reviewed!


I have been using BWB for over 4 years now and very happy with it.

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Clients and request time and then Therapist approves that spot. Auto Feedback request after initial appointment and SMS and Email reminder service is great. I love the customer support - They respond to you very quickly. The software itself is always evolving & adding new features to accommodate therapist needs. Perfect online booking software for a Massage Therapist who operates one location.

Cons: green ( = upcoming appointment ) can be changed to blue ( completed appointment ) easily by just clicking and opening up the session. I want this to happen only when I submit the payment method.

Everything I need to run my business is here. It's fast, easy and complete.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is top notch. The program is so easy to use. Scheduling, appointment reminders, SOAP notes, all the business record keeping for the money coming in and the money going out. Everything I need to run my business smoothly. I highly recommend Body Work Buddy to everyone.

Cons: It would be great if there was a way to accept credit cards, however, I understand the reason behind that function not being available. Really, there isn't anything about this program that I don't like.

Made my first year as a new business owner easier.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Bodywork Buddy has helped tremendously in making my day to day operations smooth for myself as well as my clients. It also contributes to the air of professionalism I am looking for to represent my practice. Compared to other similar services Body Work wins in both price and offer of services.

Cons: I would love a live in person training course on how to use. With that being said I have always had a quick response with my questions.

I've been using it for years and it has been the best solution for my practice management needs.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy to use and it does exactly what I need. My clients have no trouble using it. When it comes to organizing income and taxes, my life is made easier by using this software. I love that everything I need to support my practice is found in one place. Customer support is great!

Cons: I love everything-sometimes wish for more! I'd like to be able to have tags, more control over who can request appointments...but honestly, most everything else is there.

Capterra-loader

It's perfect for my sole practitioner business! Easy to use and amazing customer service.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love so many things about this software:
I love that my clients love it. It's so easy to schedule an appointment and they don't need to create and account or keep track of another password.
The office management/accounting portion of the software has been invaluable. Because it's made for massage practices, it keeps track of things like gift certificates and packages in a way that other, more generic, accounting software doesn't *Cough*Quickbooks*Cough*
The income and expense reports make tax time a breeze. Bonus: My CPA loves the reports, too.
One last thing - Customer service is above and beyond any I've encountered before. They even have a closed Facebook group for users where we can suggest changes, additions, etc.

Cons: Honestly, the things I like least are incredibly minor:
I wish there were more criteria to sort clients by - but they're working on adding more based on feedback they requested from users in the Facebook group. So this might not even be an issue by the time you read this.
There's currently no way to mark a client as inactivate - but they're working on adding that feature.

I love BWB. It has done a great deal for my business. They are always improving it which I love

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that everything is in one place for tax time. I can run reports anytime and see how my business is doing etc.

Cons: There's not a lot that I don't like as they are always improving. I wish a few things were added but they are aware and are working on it. I really can't say bad things about this software.

Excellent online book keeping and calender software

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software offers a microwebsite that clients can book appointments directly from.
It is also excellent software to keep records of expenses and client data.

Cons: That it is a single user software. I am a solo practitioner so it works well for me but others have suggested upgrading so more therapists can use the same account.

Overall: Ease of client booking, and i can record keep anywhere any time of day.

Capterra-loader

I can't recommend BWB enough.

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is unparalleled! There are so many features that I can't mention them all, but one of the key pros is that my clients frequently mention how easy BWB is to schedule. Other features include reports for business expenses (making doing your taxes a cinch), referral trees, CE tracking, gift certificate and packages, and more.

Reports also include: cash / check / credit card payments, what services are most popular (with lovely pie charts), income statements with breakdown of discounts, tips, sales tax, missed appointment fees, cancelations, etc.

SOAP notes are available for the therapist who wants to keep detailed notes or is interested in insurance reimbursement--it's easy to email the PDF to the client or lawyer.

Another feature I love is that BWB periodically sends out invitations to clients to leave a review. The formatting of the reviews is very professional looking with photos-you can add in your own too if you want.

Cons: I can honestly say that I love this program. Any con I have (like a little glitch here and there with Google cal syncing) is attended to expediently and very pleasantly.

Overall: Clients, referrals and more! Read the review-I detailed much of it there.

I LOVE this software because it was created for massage therapists by massage therapists!

Oct 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE this because like I said it makes me look like I have professional office manager by sending client files electronically. Clients navigate on a page that was created for me and make their own appointments and this software sends reminders. I love how the SOAP notes sync with the client and I can easily fill them out and review them. This saves me time with my book work. I love how easy it is to get responses from tech support since it is supported by the couple who created it. I also love the fact there is a family of support on the fb group page.

Cons: I wish there was a way to email clients from the software so that it looked consistent with the types and formats of how the other email reminders look. I also some times have to ask a lot of how to do certain things. Thankfully Cindy is very patient and responsive. I wish the SOAP notes also had body charts in there as well... but that sounds like it may be coming.

Overall: I love how professional it makes me look while corresponding with client appointments and how easily it syncs with my GOOGLE calendar and SOAP notes. I recommend it all the time when other therapists ask which scheduling software to use.

Very encouraging and easy to use especially when starting a new business for yourself.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that its a one stop shop for business. It takes all the work out of creating your business on the internet. offers you a place to schedule and track clients, a place to file your soap notes, a place to file client information and so much more. Not to mention the reports for tax purposes.

Overall: Easy scheduling, easy book keeping. and so much more. its extremely user friendly. The micro sites are awesome as well. so happy with it all.

Vendor Response

by Bodywork Buddy on September 26, 2017

Thanks so much for your kind words, Leanne!

As a first year business owner, BWB has been instrumental in staying organized and in control!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how easy it is for clients to book, rebook and write testimonials on my site. It's design is specific to massage therapists, so everything from images to the client data collection are geared specifically to me as an LMT.

Cons: I wish I could directly respond to new clients when they book through my website. It would be nice to be able to respond directly to their messages, rather than writing to them in a separate email. I have considered to two locations for my practice, and at this point, I am not sure that bodywork buddy allows for that.

Customer support is always with a quick response.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and the company is always asking our input in regards to adding and improving more features tailored to our needs.

Cons: No cons or complaints about the software or the people who run it! I have had no problems and I am not computer savvy.

Overall: Ability to run my business efficiently.

My clients love the ease of use, and I love the functionality of Bodywork Buddy.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bodywork buddy is a robust system that is easy to use for the clients and for the massage therapist. It has many reports that can be run, from most popular services to expenditures and much more.

Cons: Sometimes it takes a while to sync with my Google Calendar, but I think that is an issue on Google's end.

Overall: Clients can easily schedule online, so I don't waste my time playing phone tag anymore. The software is easy to use and intuitive, I can't say enough good things about it.

I've used bodywork buddy for almost 4 years. It has completely transformed my business.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love it because it's easy for me, but more importantly, it's easy for my clients to use for booking. They always comment on it when I see them for the first time.

Cons: BB meets all my general business needs. How can I say it has cons when Berin and Cindy always reach out to the members for feedback adding new features along the way? :)

Easy to use, easy to convert from previous software.

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Text and email reminders is a great feature, customer support is great. They always asking for ideas and suggestions for upgrades

Cons: Although we been told it coming, but the lack of special emails to customers and having a minimum amount of characters is a pain. :)

Great customer service

Feb 01, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to navigate, great customer service

Cons: No app

Overall: Great customer service, very friendly staff. I loved the instructional messages and design layout. However it's all online (no app or program) so that was a deal breaker for me.