# Bodywork Buddy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bodywork Buddy the right Massage Therapy solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151839/Bodywork-Buddy/reviews --- Bodywork Buddy 4.7 (20) [View alternatives](https://www.capterra.com/p/151839/Bodywork-Buddy/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bodywork Buddy Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-20 of 20 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mary-Claire F. Co-Owner Used the software for: 2+ years ### "I can't recommend BWB enough. " April 12, 2018 5.0 Clients, referrals and more! Read the review-I detailed much of it there. Pros Customer service is unparalleled! There are so many features that I can't mention them all, but one of the key pros is that my clients frequently mention how easy BWB is to schedule. Other features include reports for business expenses (making doing your taxes a cinch), referral trees, CE tracking, gift certificate and packages, and more. Reports also include: cash / check / credit card payments, what services are most popular (with lovely pie charts), income statements with breakdown of discounts, tips, sales tax, missed appointment fees, cancelations, etc. SOAP notes are available for the therapist who wants to keep detailed notes or is interested in insurance reimbursement--it's easy to email the PDF to the client or lawyer. Another feature I love is that BWB periodically sends out invitations to clients to leave a review. The formatting of the reviews is very professional looking with photos-you can add in your own too if you want. Cons I can honestly say that I love this program. Any con I have (like a little glitch here and there with Google cal syncing) is attended to expediently and very pleasantly. Review Source Response from Bodywork Buddy September 19, 2023 Thanks so much for your detailed review, Mary-Claire! I appreciate it! KH Kerrie H. Owner Consumer Services Used the software for: 2+ years ### "Excellent Software for Sole Proprietors!" September 11, 2020 5.0 Exceptional customer service and very clever software!!! BWB handles all of my business admin needs!!! Keeps SOAP notes, the whole 9!!!! Pros So easy to use and customize, I use this every single day, it makes my business practically run itself with its online scheduler, forms, marketing campaigns, it handles everything I need!! \[SENSITIVE CONTENT HIDDEN\] is super available and always goes above and beyond to help me or explain how to do things on the software. The BEST software out there!!! Hands Down! Cons There is nothing I dislike about BWB everything about the software is easy to use, clever, they have thought of everything! Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Bodywork Buddy because it was owned by a fellow bodywork professional female :) Review Source Response from Bodywork Buddy December 11, 2020 Hi Kerrie! Thanks so much for your review, that made my day! EW Elizabeth W. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Leaves a bit to be desired" October 30, 2019 3.0 Pros I like that packages can be tracked easily. Cons Overall functionality is cumbersome and not pleasant. There's a lot of extra clicking; it's not streamlined. Only one intake form is possible to customize and have saved and available to send out, but certain services or modalities require specific components that a general intake form would not include. Also, no payment system integrated. Add-on services should be possible to create under their own category, not requiring a time length for the item, rather than having to make one service several times to account for different add-on combinations. Lastly, it feels like this is more costly than it is worth, especially after reviewing some other options available to a massage therapist. I don't feel like I'm getting bonuses or extras, just a handful of things at a minimal functionality level. Reason for choosing Bodywork Buddy I'm not. Review Source Response from Bodywork Buddy September 19, 2023 Thanks for your review, Elizabeth. Multiple intake forms feature has been added since your trial, and a specific form can easily be selected to send to client when creating an appointment. CS Catherine S. Certified Massage Therapist Medical Practice Used the software for: 1-2 years ### "Happy customer" September 16, 2023 4.0 Great! Pros \[sensitive content hidden\] is the customer service representative that has always helped me with any question I have. She is prompt, efficient, friendly, and capable! I have peace of mind knowing that she is on that end available to help whenever I have a question! She is SUPER GREAT! Cons That it isn’t a multi therapist system. There are 4 therapists at my office and it would be helpful when an email reminder is sent that it didn’t always have “massage with” (my name). Clients think they are not getting the right therapist Reason for choosing Bodywork Buddy It seemed easy to use and having the business expense tracking feature is really helpful to me. Review Source Response from Bodywork Buddy September 19, 2023 Thanks for your review, Catherine! Michelle D. Owner, Licensed Massage Therapist, Reiki Master, Certified Aromatherapist Used the software for: 2+ years ### "It's perfect for my sole practitioner business! Easy to use and amazing customer service." April 30, 2018 5.0 Pros I love so many things about this software: I love that my clients love it. It's so easy to schedule an appointment and they don't need to create and account or keep track of another password. The office management/accounting portion of the software has been invaluable. Because it's made for massage practices, it keeps track of things like gift certificates and packages in a way that other, more generic, accounting software doesn't \*Cough\*Quickbooks\*Cough\* The income and expense reports make tax time a breeze. Bonus: My CPA loves the reports, too. One last thing - Customer service is above and beyond any I've encountered before. They even have a closed Facebook group for users where we can suggest changes, additions, etc. Cons Honestly, the things I like least are incredibly minor: I wish there were more criteria to sort clients by - but they're working on adding more based on feedback they requested from users in the Facebook group. So this might not even be an issue by the time you read this. There's currently no way to mark a client as inactivate - but they're working on adding that feature. Review Source Response from Bodywork Buddy September 19, 2023 Thanks so much, Michelle! MF MaryClaire F. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Have been loving this software for years." May 5, 2023 5.0 I use it for all of my scheduling for my massage practice and report running, etc. Pros It syncs with my Google calendar, so I can not only schedule my clients but keep track of everything in the same place. My clients love its ease of use. It has an incredible number of features like tracking, record keeping, and more. Cons They're making me pick a con...I guess the one thing I'd like would be to have a way to keep track of members in my membership. Review Source Response from Bodywork Buddy September 19, 2023 Thanks for your review, Mary-Claire! I appreciate your kind words :) ZER Zhen E R. LMT owner Health, Wellness and Fitness Used the software for: 6-12 months ### "I LOVE this software because it was created for massage therapists by massage therapists!" October 9, 2017 5.0 I love how professional it makes me look while corresponding with client appointments and how easily it syncs with my GOOGLE calendar and SOAP notes. I recommend it all the time when other therapists ask which scheduling software to use. Pros I LOVE this because like I said it makes me look like I have professional office manager by sending client files electronically. Clients navigate on a page that was created for me and make their own appointments and this software sends reminders. I love how the SOAP notes sync with the client and I can easily fill them out and review them. This saves me time with my book work. I love how easy it is to get responses from tech support since it is supported by the couple who created it. I also love the fact there is a family of support on the fb group page. Cons I wish there was a way to email clients from the software so that it looked consistent with the types and formats of how the other email reminders look. I also some times have to ask a lot of how to do certain things. Thankfully Cindy is very patient and responsive. I wish the SOAP notes also had body charts in there as well... but that sounds like it may be coming. Review Source Response from Bodywork Buddy September 19, 2023 Thank you for your review, Zhen! SL Sachiyo L. Licensed Massage Therapist Used the software for: 2+ years ### "I have been using BWB for over 4 years now and very happy with it. " May 1, 2018 4.0 Pros Clients and request time and then Therapist approves that spot. Auto Feedback request after initial appointment and SMS and Email reminder service is great. I love the customer support - They respond to you very quickly. The software itself is always evolving & adding new features to accommodate therapist needs. Perfect online booking software for a Massage Therapist who operates one location. Cons green ( = upcoming appointment ) can be changed to blue ( completed appointment ) easily by just clicking and opening up the session. I want this to happen only when I submit the payment method. Review Source Response from Bodywork Buddy September 19, 2023 Thanks for your review, Sachiyo. And great feedback on the completing of a session not finalizing until payment is submitted. LS Laura S. Massage Therapist Used the software for: 2+ years ### "Everything I need to run my business is here. It's fast, easy and complete. " May 1, 2018 5.0 Pros Customer service is top notch. The program is so easy to use. Scheduling, appointment reminders, SOAP notes, all the business record keeping for the money coming in and the money going out. Everything I need to run my business smoothly. I highly recommend Body Work Buddy to everyone. Cons It would be great if there was a way to accept credit cards, however, I understand the reason behind that function not being available. Really, there isn't anything about this program that I don't like. Review Source Response from Bodywork Buddy September 19, 2023 Thanks so much for your review, Laura. I'm glad Bodywork Buddy helps keep your business running smoothly! SS Stephanie S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Good booking software " March 8, 2022 4.0 Pros Easy to use, booking and client management was great. Loved the review feature as well. Cons No complaints, software was Good but lacked the ability Of doing client treatment forms. Review Source Response from Bodywork Buddy September 19, 2023 Thank you for your review, Stephanie! ED Emily D. Owner/Massage Therapist Used the software for: 6-12 months ### "As a first year business owner, BWB has been instrumental in staying organized and in control!" August 10, 2017 5.0 Pros I like how easy it is for clients to book, rebook and write testimonials on my site. It's design is specific to massage therapists, so everything from images to the client data collection are geared specifically to me as an LMT. Cons I wish I could directly respond to new clients when they book through my website. It would be nice to be able to respond directly to their messages, rather than writing to them in a separate email. I have considered to two locations for my practice, and at this point, I am not sure that bodywork buddy allows for that. Review Source Response from Bodywork Buddy September 19, 2023 Thank you for sharing your experience with Bodywork Buddy, Emily! I just wanted to add that there is now the feature to be able to add a quick note to reply to a clients message when requesting an appointment. You are correct though that our system is not meant for multiple locations. Thanks for taking the time to leave us a review! HA Hillary A. Wellness studio owner Used the software for: 2+ years ### "I've been using it for years and it has been the best solution for my practice management needs. " April 30, 2018 5.0 Pros It's easy to use and it does exactly what I need. My clients have no trouble using it. When it comes to organizing income and taxes, my life is made easier by using this software. I love that everything I need to support my practice is found in one place. Customer support is great! Cons I love everything-sometimes wish for more! I'd like to be able to have tags, more control over who can request appointments...but honestly, most everything else is there. Review Source Response from Bodywork Buddy September 19, 2023 Thanks, Hillary! SL Sarah L. Licensed Massage Therapist Used the software for: 2+ years ### "I've used bodywork buddy for almost 4 years. It has completely transformed my business." July 20, 2017 5.0 Pros I love it because it's easy for me, but more importantly, it's easy for my clients to use for booking. They always comment on it when I see them for the first time. Cons BB meets all my general business needs. How can I say it has cons when Berin and Cindy always reach out to the members for feedback adding new features along the way? :) Review Source Response from Bodywork Buddy September 19, 2023 Thank you for sharing your experience, Sarah! I love hearing that Bodywork Buddy has completely transformed your business, that made my day :) JR Justine R. Licensed massage therapist Alternative Medicine Used the software for: 2+ years ### "Excellent online book keeping and calender software" April 23, 2018 5.0 Ease of client booking, and i can record keep anywhere any time of day. Pros The software offers a microwebsite that clients can book appointments directly from. It is also excellent software to keep records of expenses and client data. Cons That it is a single user software. I am a solo practitioner so it works well for me but others have suggested upgrading so more therapists can use the same account. Review Source Response from Bodywork Buddy September 19, 2023 Thanks, Justine! JW Juliet W. Manual Therapist Used the software for: 1-2 years ### "Made my first year as a new business owner easier." April 30, 2018 5.0 Pros Bodywork Buddy has helped tremendously in making my day to day operations smooth for myself as well as my clients. It also contributes to the air of professionalism I am looking for to represent my practice. Compared to other similar services Body Work wins in both price and offer of services. Cons I would love a live in person training course on how to use. With that being said I have always had a quick response with my questions. Review Source Response from Bodywork Buddy September 19, 2023 Thanks, Juliet! I'm glad to hear Bodywork Buddy helped make your first year of business easier. CR Charlene R. Owner / Therapist Used the software for: 1-2 years ### "Customer support is always with a quick response." July 20, 2017 5.0 Ability to run my business efficiently. Pros Easy to use and the company is always asking our input in regards to adding and improving more features tailored to our needs. Cons No cons or complaints about the software or the people who run it! I have had no problems and I am not computer savvy. Review Source Response from Bodywork Buddy September 19, 2023 Thank you for taking the time out to leave us a review, Charlene! I appreciate it. We are grateful to have you as a customer. JL Jessica L. Lmt Used the software for: 1-2 years ### "I love BWB. It has done a great deal for my business. They are always improving it which I love" April 30, 2018 4.0 Pros I like that everything is in one place for tax time. I can run reports anytime and see how my business is doing etc. Cons There's not a lot that I don't like as they are always improving. I wish a few things were added but they are aware and are working on it. I really can't say bad things about this software. Review Source Response from Bodywork Buddy September 19, 2023 Thanks so much for your review, Jessica! LF Leanne F. LMT business owner Medical Practice Used the software for: Less than 6 months ### "Very encouraging and easy to use especially when starting a new business for yourself. " September 20, 2017 5.0 Easy scheduling, easy book keeping. and so much more. its extremely user friendly. The micro sites are awesome as well. so happy with it all. Pros I love that its a one stop shop for business. It takes all the work out of creating your business on the internet. offers you a place to schedule and track clients, a place to file your soap notes, a place to file client information and so much more. Not to mention the reports for tax purposes. Review Source Response from Bodywork Buddy September 19, 2023 Thank you for your review, Leanne! SW Sarah W. Used the software for: ### "Great customer service " February 1, 2017 5.0 Great customer service, very friendly staff. I loved the instructional messages and design layout. However it's all online (no app or program) so that was a deal breaker for me. Pros Easy to navigate, great customer service Cons No app Review Source Response from Bodywork Buddy September 19, 2023 Thanks for your feedback, Sarah! And sorry our system isn't a good fit due to the lack of a mobile app. Our system is a mobile-friendly design that can be accessed from any device with internet via a web browser. While this works for some, we understand that it's not as convenient as a downloadable app. There are many factors that go into our decision to not have an app at this time, but maybe we can implement one in the future. Again, thanks for taking the time to leave us a review! JM Jeff M. Lmt Used the software for: Less than 6 months ### "Easy to use, easy to convert from previous software. " July 20, 2017 5.0 Pros Text and email reminders is a great feature, customer support is great. They always asking for ideas and suggestions for upgrades Cons Although we been told it coming, but the lack of special emails to customers and having a minimum amount of characters is a pain. :) Review Source Response from Bodywork Buddy September 19, 2023 Thank you for your review and feedback, Jeff! I appreciate you sharing your experience. Similar Products Featured