# Page 2 | ByDesign Technologies Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is ByDesign Technologies the right MLM solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151842/Freedom/reviews

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ByDesign Technologies

4.8 (55)

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Last updated March 13th, 2026

# Page 2 - Reviews of ByDesign Technologies

## Showing most helpful reviews

Showing 26-50 of 55 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VH

Vanessa H.  
CEO  
  
Used the software for: 2+ years

### "This is where quality and value intersect for an overall exceptional experience!"

May 10, 2018

5.0

Pros

I've always been impressed by the ease of use and level of detail. By Design has always provided an exceptional experience for their clients (companies) but they are also extremely sensitive to the experience of the end user (people in the field). They provide a level of transparency and detail that others fail to provide, making it quicker and easier for people to get the information they need to make strategic decisions quickly. Whether you are accessing the data from the corporate side or the field side, the experience is seamless and the data accurate and informative. I also appreciate their desire to always improve upon that experience, never being satisfied with status quo.

Cons

As a Mac-based user, I would like to be able to perform all functions from a browser other than Explorer.

Review Source

DB

Debbie B.  
President  
Consumer Services  
Used the software for: 6-12 months

### ""A Breath of Fresh Air" in the industry... "

October 25, 2018

5.0

Pros

The freedom software is extrememly comprehensive and has been designed to provide all the business tools necessary to track and grow your business. Once you become familiar with the software it is easy to use and adds value to your overall business daily. It blows me away how they thought of everything! I also appreciate the wonderful Team at ByDesign. They go above and beyond to provide quick and efficient customer service. I am thankful for their "open line" policy... their team makes themselves available for any questions. I call them and someone actually picks up the phone to answer my question. They really are there to help and makes you feel a part of their family!

Cons

It is not really a con just a learning curve. It is a comprehensive platform therefore it takes time to dive into their program and learn it. I look forward to more video tutorials for training purposes.

Review Source

JL

Jay L.  
President  
  
Used the software for: 2+ years

### "Best Value For Money"

January 20, 2018

5.0

Pros

This software has been road tested over 15 years by hundreds of direct selling companies, which means it's stable. It meets or exceeds your expectations. The compensation analysts on staff are competent and they will pay attention to all of the details of your plan. Drill-down screens are provided so you can easily audit the earnings calculated for your compensation plan. When custom programming is needed, the business processes followed are professional and the documents prepared to explain the need and the solution well done. There are APIs available for integration with other systems.

Cons

You can't have all three: low price, high quality, and high speed of delivery. This means sometimes it takes longer to get a compensation plan programmed or to have custom programming completed. Would you rather have it fast and wrong, or not as fast but right? I would choose not as fast and right.

Review Source

MC

Michael C.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Reliable, stable, accurate, down time at de minimus levels"

March 7, 2018

5.0

I was able to manage my business without ever thinking about the software--its accuracy and effectiveness was an assumption, and we could then focus on what needed to be done. It was truly a part of our company's DNA.

Pros

Two main things: 1. It is the simplest and easiest software in the direct selling space in my experience, and it was always reliable. 2. The value for the money spent is unparalleled in the industry, by my experience

Cons

There was only one thing: custom modifications sometimes required waiting in a queue for a period of time that was longer than I liked. The work always got done, but as President of the company I wanted it done in a very short time. I don't think this company is outside of industry norms, but I always wanted it faster.

Review Source

DRF

Dr. Ron F.  
Founder  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Far exceeded my expectations which were high to begin with!"

March 7, 2018

5.0

The integration with our vendors makes our business seamless and as effortless as possible.

Pros

We relied on ByDesign for the design & implementation of our website, back office, comp plan, vendor integration, & even advice for a number of business decisions.    In my opinion, the single most important operational decision a startup mlm company faces is the choice of a software platform. That platform, in essence, is the CPU of the entire enterprise.   Without a doubt, we could not have made a better choice than ByDesign Technologies.   Great businesses are built on partnerships as we must be more than just clients & vendors.   We at Baranta Health are looking forward to many, many years of a wonderful relationship with ByDesign.

Cons

I do not yet have the budget to do custom integrations and as my business grows I am looking forward to adding them to our platform.

Review Source

SB

Serge B.  
CFO  
Apparel & Fashion  
Used the software for: 2+ years

### "Reliable platform with great customer support"

November 12, 2019

5.0

Pros

Freedom has very robust core functionality where you don't have to worry about day to day operations. We had some unique requirements for our business model and we were able to customize it they way we needed. Bydesign also helped us to integrate the software with other vendors we've been using. Interface is intuitive and user friendly.

Cons

You have to use IE for to get full functionality of the back office but they are working on making it compatible with other browsers.

Review Source

BG

Barb G.  
Sales Strategist | Party Plan Trainer| Consultant  
  
Used the software for: 2+ years

### "Reliable, stable, user-friendly, easy to learn, great 24/7 customer service, well established"

February 1, 2018

5.0

Ability to motivate and train the direct selling party plan, sales force and help them to work the compensation plan to achieve promotions and earning per the compensation plan due to reports and software. Also used the software to help the leaders and consultants run their business effectively.

Pros

I have used this software when working as an Interim (or on Demand or contract) National Sales Director and start-up Business Consultant, Especially for Party Plan companies. Some of the aspects I appreciated most are: Replicatable websites, corporate back office, Consultant Back Office, Effective Geneology tracking, and Compensation/commission payouts. When a client requests an improvement that existing clients can use, it is often included in a future update at no additional costs.

Cons

As with any software programs, there are certain ways we wanted to see the data in reporting and even when that occurred there was a willingness to either find a workaround or put the requests on a wish list for future releases.

Review Source

LS

Liv S.  
CEO  
Retail  
Used the software for: 1-2 years

### "Bydesign: reliable, comprehensive and professional"

March 28, 2019

5.0

Pros

You’ll find Bydesign’s software to cover any aspect of direct selling that you can think of. The implementation process is streamlined and the team is creative when it comes to finding a solution for your software needs. They truly are experts in their field.

Cons

Because the software is so comprehensive, there is a learning curve to using it. The company does provide training on how to use the software and will take time to answer all of your questions but expect to spend some time playing around to figure it out.

Review Source

JJ

Jeff J.  
Consultant  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great experience, the product always works,And customer serviceIs always availableTo help "

February 1, 2018

5.0

Paying commissions. Tracking commissions.Tracking sales.Knowing what product people are selling.Tracking rank advancements.Just to mention a few

Pros

The product always works,and when I Recommend to someone I never look bad. Great administrator back office To move around and know where sales are and who's making the sales as well as Inventory and what is selling

Cons

Same as all companies interactingWith technical peopleWhen I'm notSoftware technical Is always a problem for me

Review Source

LR

Linda R.  
Director of Operations  
  
Used the software for: 2+ years

### "Freedom was a great software to use in the network marketing field. "

December 18, 2017

5.0

Pros

This product was self explanatory in may facets. Easy to use. Inventory worked great. Help tickets worked well in the CS Dept. It is a great reporting program as well. You can easily see where you stand.

Cons

Like all software programs there were some glitches along the way but the end product was awesome!! By Design went out of their way to get us situated handled quickly and in a professional manner when ever we needed their help!

Review Source

RS

Rich S.  
VP of Business Development  
Information Technology and Services  
Used the software for: 2+ years

### "Industry Leader!"

June 17, 2020

5.0

Pros

Rallyware has firsthand knowledge of and experience with ByDesign. They are an industry leader within the MLM software space. Their open architecture makes them easy to integrate with as they continuously improve the features and functionality across their platform. ByDesign’s client focused culture and concierge service is a perfect complement to Rallyware’s approach. They are all about helping their clients to enable their independent salesforce to be more successful. ByDesign’s data provides the information necessary allow Rallyware to deliver the right information to the right person at the right time. The ByDesign team is passionate about helping their clients and partners be successful. They are smart, friendly and easy to work with. Most importantly, they get the job done.

Cons

The only negative is that I do not get to interact with the ByDesign team on a more regular basis. They are a pleasure to work with.

Review Source

DP

Dawn P.  
Customer Service Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Great software for a multi level marketing company"

December 18, 2017

5.0

Pros

The software was very easy to use. Very self explanatory. The reporting was easy to get to and had a lot of information. The inventory screen was very easy to use with step by step instructions.

Cons

Occasionally, there were some items that were not in the software that we needed, however, when we brought it to By Design they were more than willing to help us with that.

Review Source

JF

Jillian F.  
Educator  
Retail  
Used the software for: 2+ years

### "Excellent "

August 14, 2019

5.0

N/a

Pros

The ease of finding things by their labels.

Cons

The mobile verse desktop versions being different when needing to explain to other educators for training purposes.

Review Source

MM

Melissa M.  
CEO  
Cosmetics  
Used the software for: 2+ years

### "Five Star Reviews For Five star Software"

February 26, 2020

5.0

Excellent! From functionality to customer service.

Pros

How extensive and customizable to our needs the system is.

Cons

How old I am...makes me a slow learner - lol

Review Source

GS

Gregg S.  
Owner  
  
Used the software for: 2+ years

### "Wonderful experience! So much so, I used it for both my companies!"

December 23, 2017

5.0

Pros

An unbelievable software program and value! It's very easy to use and great for any size company. It has a really simple admin and is excellent for reporting and commission processing! Awesome company support too!

Cons

It worked great for us! If I have to be critical, I would love to see continued enhancements to the shopping cart.

Review Source

Kate D.  
VP of Sales  
  
Used the software for: 1-2 years

### "By Design offers a robust back end solution that is affordable for their customers."

March 9, 2018

5.0

Pros

Ease of use for Distributors and Reps. Party Plan modules are great and the new shopping cart experience is wonderful.

Cons

Custom Development/modifications in the back office can sometime take longer than anticipated. Would recommend extending the timelines to meet your deadlines.

Review Source

GN

Gregory N.  
President  
Hospital & Health Care  
Used the software for: 6-12 months

### "ByDesign Experiences"

March 3, 2020

4.0

Still attempting to get launched after 9 mos . ..

Pros

Incredibly comprehensive feature / function capabilities.

Cons

Difficult to undertand how to utilize capabilities of software without engaging with SMEs within ByDesign organization, who are very busy and often inaccessible. Standard support does not enable us to effectively use platform.

Reason for choosing ByDesign Technologies

Replicated websites, referral tracking, custom stores by buyer type, commission tracking

Review Source

PA

Peter A.  
Consultant  
Graphic Design  
Used the software for: Less than 6 months

### "The competitive edge to grow"

November 21, 2019

5.0

Freedom has truly solved one of our company’s biggest challenges and succeeded where other platforms failed. We never worry any longer. Now we have the confidence and support we need to grow our business using one of the most innovative and extensive suite of tools available in the market today.

Pros

I can’t imagine working without this amazing software. It has become one of the most integral and important tools in my everyday workflow. Freedom's is the cutting edge software my company was looking for. It has empowered our company with the tools to become an industry leader and given us the competitive edge to grow way beyond what we thought possible.

Cons

Sometimes the software offers so many great solutions that I often find myself struggling to choose the one I like best.

Reason for choosing ByDesign Technologies

Freedom is simply the best software available.

Review Source

CL

Candice L.  
Co-founder  
Apparel & Fashion  
Used the software for: 1-2 years

### "Newer user"

February 26, 2020

4.0

Pros

It seems to have a lot of options to customize as needed.

Cons

There is not a lot of opportunity to speak to someone before you commit to discover what you SHOULD be investing in. We now have software that does not offer us the options that we really need.

Review Source

TD

Tracey D.  
CEO  
Apparel & Fashion  
Used the software for: 1-2 years

### "Easy to use business software"

February 26, 2020

5.0

making my life so much easier , industry specific great software

Pros

support is awesome, knowing the people that answer the phone and here in the US and all English speaking as first language

Cons

a learning curve in the beginning. devoted time to learn

Review Source

tS

terry S.  
Associate  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love it for my business review"

June 12, 2019

5.0

I am able to track my complete organization. I love it.

Pros

I love the landing page. It gives me everything I need to see immediately when it opens

Cons

If someone is listed as a business name it does not give a personal name

Review Source

sT

steven T.  
CEO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Freedom is the only software platform I trust for my company"

February 6, 2018

5.0

Pros

Freedom is a true direct sales driven platform. In addition, I love seeing the direction of the vision moving forward.

Cons

We'd like to see long term clients be able to have more access. I know that BDT is working on that now.

Review Source

GD

Gerry D.  
COO  
  
Used the software for: 2+ years

### "True professionals. Delivered more than expected."

December 15, 2017

5.0

Pros

True professionals. Delivered more than expected. Their get it done attitude was a refreshing experience compared to other companies I have dealt with over the past 40 years.

Review Source

SC

Sterling C.  
Founder/Owner  
  
Used the software for: 2+ years

### "I have worked with many software companies and ByDesign delivers both in Price and Value. "

February 13, 2018

5.0

Pros

Great product and great team to work with. One of the most important decisions any company can make is choosing a software company that is proven, professional and a product that delivers. ByDesign has established themselves as a leader in this industry.

Cons

The most important thing a client can to do is understand what things are key for their software company to provide. The biggest frustration I see is when the client has expectations and does not clearly define them. If it becomes an issue however, ByDesign has been good at resolving these issues.

Review Source

jC

janet C.  
President/ owner  
Executive Office  
Used the software for: 2+ years

### "Recommendation"

December 20, 2020

5.0

Pros

The complete customer care that surrounds the product.

Cons

That it isn't promoted as well as it could be:)

Reason for choosing ByDesign Technologies

The people behind the product!I especially appreciate \[SENSITIVE CONTENT HIDDEN\]. She is the unique combination of heart and head!

Review Source

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