Likelihood to Recommend:Not LikelyExtremely Likely
Pros: This is not the most user friendly, but once you're in the trenches and learning the software, it becomes so fun! It can really make your employees feel on top of the game when they're running through this software smoothly. It's so fulfilling to know what you're doing, where to go, and what to do. It can also be empowering when you can perform actions that can really help a concerned customer. This software is just... the best. It runs SO fast as well!
Cons: As I said before, this is not very user friendly and it does require significant training to use, but it is well worth it! There is so much visibility for multiple users within the software. Of course there will be an occasional crash, but... again, another good thing... data/work is almost never lost.