SoftTouch

SoftTouch POS

3 / 5 6 reviews

Who Uses This Software?

We provide POS solutions to thousands of restaurants, bars, nightclubs, pizza and sub shops, pool halls, deli counters, cafeterias, upscale dining, casual dining, coffee houses, and ice cream shops.


Average Ratings

6 Reviews
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SoftTouch
  • www.softtouchpos.com
  • United States

About SoftTouch POS

EMV certified. PA-DSS validated. All of our POS services work together for a seamlessly integrated solution: station POS, iPad POS, handheld POS, table management, cloud services, online ordering, table-top customer ordering, kiosk ordering, user authentication, and real-time data analytics. Thousands of restaurants, bars, nightclubs, and food service establishments have chosen SoftTouch POS. Our design approach is simple: Do it right! Discover a wealth of feature-rich components with SoftTouch.


SoftTouch POS Features


SoftTouch POS Reviews Recently Reviewed!

WHY MY REVIEW ITS NOT POSTED?

Feb 04, 2017
1/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: .............

Cons: ................

Overall: I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ?

Recommendations to other buyers: ........

Soft touch: Top of the line price without the functionality

Dec 08, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Customer Service is friendly and helpful but I am paying a hefty price monthly for this service.

Cons: Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps.

Overall: I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!!

Recommendations to other buyers: Not worth the money

Vendor Response

by SoftTouch on January 25, 2017

On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns.

Good features and ease of use

Dec 28, 2014
4/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Value and supportive customer service at a reasonable cost.

Cons: Not widely known and challenging to first introduce.

Recommendations to other buyers: Make sure to test this from an internal and external perspective.

Accountant

Dec 24, 2014
3/5
Overall
2.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: They are a professional service and are very easy to use.

Cons: It takes long to download and is very hard for the first time user.

Recommendations to other buyers: Maybe upgrade the speed of the software so it will be much faster

Sole Owner

Dec 24, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology.

Cons: Cannot really think of anything that I do not specifically like about the product or vendor.

Recommendations to other buyers: Try it. You will like it! Guaranteed, the custormer service that stands behind this product is set at a high bar.

Excellent, user friendly

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of operation. When having to train new employees it is straight forward.

Cons: Nothing, it has been so easy. No issues to report.

Recommendations to other buyers: It works for us, I can't say that it would fit everyone but in our industry, it does.