# SoftTouch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SoftTouch the right Restaurant POS solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151859/SoftTouch-POS/reviews --- SoftTouch 3.1 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SoftTouch Ease of use 3.5 Customer Service 2.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Max S. owner Retail Used the software for: 1-2 years ### "FrameReady POS by SoftTouch is the best for custom framing business'" June 14, 2018 4.0 Great product for a custom framing business with superb customer service and support with any and all issues or simple questions. Has helped me organize my ordering and workflow as well as charge consistently and maximize profitability Pros Easy to use. Helpful and valuable to the business. Great customer service and support whenever I've needed them. Work orders and tools very helpful in particular and the ability to add photos is a great feature Cons Sales info can be wrong after a month has finished and you look back (initial sales clip, reports are accurate). Look for the software could be a little cleaner/ more high end as I often show the screen to my customers. Review Source Response from SoftTouch March 5, 2020 We value your feedback. Thank you so much for your review. TA TONY A. Owner Restaurants Used the software for: 2+ years ### "No Upgrade and Help is Avalible " February 29, 2020 4.0 This Company was great at one time, now after a multi license purchase, I have to pay for everything and much more? When it comes to costumer service id little or no help (Money talks) you are on your own Pros Small but powerful program and very easy to use Cons Costumer service and no upgrades available the upgrade cost is astronomical Reason for choosing SoftTouch They promised costumer service Review Source Response from SoftTouch March 4, 2020 Hello Tony, thank you for leaving us a review. We believe in our products just as you do. I see in our system that you are using an out dated software version. You should speak with your dealer, Computer Visions, in regards to Upgrading to version 6, so you are operating more efficiently. We are SoftTouch POS, which is the Software company that provides licenses to dealers, such as Computer Visions. I want to make that distinction so you understand the difference between the two companies. However, there is a form that you can fill out so we can help because we do care. I just need an email to send you a link. GH Gina H. Used the software for: ### "Soft touch: Top of the line price without the functionality" December 9, 2016 2.0 I chose this software two years ago and wish I had done more research. My employees dislike it as well. Functionality, ease of use, printed tickets are difficult to read. Back office functionality is even worse!! Pros Customer Service is friendly and helpful but I am paying a hefty price monthly for this service. Cons Everything else! Difficult and time consuming to set up(they program it with a very generic menu and I had to spend hours updating. Functions like delivery zones by mikes are not customizable. Caller ID should be able to bring up customer automatically. Every feature seems to be several steps. Review Source Response from SoftTouch January 25, 2017 On 1/19/2017, we contacted Ms. Harris regarding her review. She indicated several issues including: unnecessary buttons on the order entry screen, replacing optional icon graphics on menu buttons, configuring delivery boundaries, and adjusting printed ticket layouts. We offered to remedy these concerns free of charge by making configuration changes in her Back Office program. She declined our offer. Ms. Harris indicated that she spent much time programming her menu in the Back Office and that she was not adequately trained. We offered to provide her with additional training free of charge. Again, she declined. We asked Ms. Harris to provide examples of which features of SoftTouch she said were difficult to use in her critical review. She declined. At SoftTouch, we take all feedback seriously and do our best to address all customer concerns. RD Robert D. Retail Used the software for: ### "Sole Owner" December 24, 2014 4.5 Pros I most lke the simplicity of use for those with not a lot of tech savvy or familiarity with technology. Cons Cannot really think of anything that I do not specifically like about the product or vendor. Review Source GS Gwen S. Health, Wellness and Fitness Used the software for: ### "Excellent, user friendly" December 23, 2014 4.5 Pros Ease of operation. When having to train new employees it is straight forward. Cons Nothing, it has been so easy. No issues to report. Review Source kM kenny M. owner Dairy Used the software for: 1-2 years ### "WHY MY REVIEW ITS NOT POSTED?" February 4, 2017 1.0 I did a review on january 09/2017 on softtouch , and i did confirm my email, i can see that the review was removed, whats the reason that my review was removed ? Pros ............. Cons ................ Review Source BT Bill T. Manager Used the software for: 6-12 months ### "SoftTouch review" January 16, 2018 1.0 Cons Horrible company!!! all they care about is taking your money..we bought all the software from them was going to slowly change over to the software. the owner past away suddenly and they said the software was licensed in his name we had to have to re-buy everything we already had purchased. beware!! Review Source sH stella H. Building Materials Used the software for: ### "Accountant" December 24, 2014 2.5 Pros They are a professional service and are very easy to use. Cons It takes long to download and is very hard for the first time user. Review Source CL Cindy L. Retail Used the software for: ### "Good features and ease of use" December 28, 2014 4.0 Pros Value and supportive customer service at a reasonable cost. Cons Not widely known and challenging to first introduce. Review Source Similar Products Featured