--- title: "FixMe.IT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FixMe.IT Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/151861/FixMe-IT/" page_type: "product" language: "en" --- # FixMe.IT Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FixMe.IT ## What is FixMe.IT? Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $32.50 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more. ## What is FixMe.IT used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Overall rating Based on 389 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $39 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Service / 2025 - ITSM / 2025 - Remote Desktop / 2025 - Remote Support / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.8 +− Features4.5 Value for Money4.7 Ease of Use4.8 Customer Service4.7 Rating Breakdown 4.8 Features4.5 Value for Money4.7 Ease of Use4.8 Customer Service4.7 ## FixMe.IT Reviewers Verdict Updated September 2026 AI summary - FixMe.IT is a strong fit for small businesses, MSPs, and IT consultants needing reliable remote support and device access. - Positive feedback centers around its intuitive remote session setup, reliable client connections, and secure unattended access. - It helps teams resolve user issues quickly while reducing travel, downtime, and end-user setup hassles. - Some key downsides are concerns about rising costs, lack of a free trial tier, and limited support user options. - It suits teams seeking straightforward, secure remote support, but buyers with tight budgets or large-scale needs may want to compare alternatives. ## FixMe.IT alternatives Highest Rated [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (3,474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (459)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151861/FixMe-IT/alternatives/) ## FAQs about FixMe.IT Overview ### What problems does FixMe.IT solve? FixMe.IT solves slow, travel-heavy IT support by enabling fast remote sessions, unattended access, and reliable after-hours maintenance without VPN dependence. It reduces end-user setup friction, supports low-bandwidth troubleshooting, and improves visibility into online machines. MSPs, IT consultants, help desks, and field support teams benefit most. Answer based on 274 reviews Overview ### Which roles and teams benefit most from FixMe.IT? FixMe.IT is most used by IT managers, system administrators, and IT consultants who need fast remote access for troubleshooting, maintenance, and end-user support. Small-business owners, presidents, and other executives benefit from overseeing distributed devices, reducing downtime, and keeping client service or internal operations running smoothly. Answer based on 385 reviews Overview ### What company size and industries is FixMe.IT built for? FixMe.IT is built mainly for small businesses, which make up 88% of reviewers, with Information Technology and Services leading at 27%. It also serves midsize businesses at 8% and enterprises at 4%, with strong adoption in Computer Software and Computer Networking at 9% each, primarily for remote support. Answer based on 389 reviews Features and Usability ### What are the key features of FixMe.IT? FixMe.IT includes core remote support features such as remote access/control, unattended access, file transfer, and multiple monitor access. Reviewers also highlight easy session setup and concurrent connections. Differentiating features include session recording, screen sharing with whiteboard tools, chat/messaging, customizable branding, and secure login with two-factor authentication. Answer based on 171 reviews Pricing ### How much does it cost and what fees or limitations are included? FixMe.IT starts at $39/month flat rate, with an annual plan at 390/year and a free trial available. Reviewers often call it cost-effective for remote support and travel savings, though some say per-seat pricing can add up for larger teams or if only occasional use is needed. Answer based on 151 reviews Integrations ### Which third-party tools and platforms does FixMe.IT integrate with? FixMe.IT integrates with Microsoft Teams for screen sharing and support workflows. The integration list provided here only names Microsoft Teams, so it is the confirmed third-party platform available from this catalog data. Answer based on 9 reviews Getting Started and Support ### What training and onboarding options does FixMe.IT offer? FixMe.IT provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference for features and steps, and videos provide self-paced learning materials for users who want visual guidance. Answer based on 9 reviews Getting Started and Support ### What customer support options does FixMe.IT offer, and how do users rate the experience? FixMe.IT offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, helpful, and quick to resolve issues, especially during outages. Reported frustrations focus more on product limitations and occasional connection or installation problems than on the support team itself. Answer based on 254 reviews Security ### How does FixMe.IT handle data security and access control? FixMe.IT uses encrypted connections, secure codes or session-specific client IDs, two-factor authentication, client permission for unattended access, and user-visible control features like communication windows and session termination. Reviewers also note gaps: no extra host password or stronger password rules for unattended access, and some security software or policies can block installation. Answer based on 41 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) FixMe.IT supports all three features that reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues directly on user devices, manage technician access with the right permissions, and provide support even when end users are unavailable, allowing teams to deliver faster service and maintain better control over remote sessions. Remote Access/Control 4.9 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 5.0 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Chat/Messaging 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.9 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.4 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more FixMe.IT 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.5 (386) 4.5 Based on 386 reviews ## Pricing Value for money 4.7 (359) Free Trial [View pricing plan details](https://www.capterra.com/p/151861/FixMe-IT/pricing/) Monthly $39.00 Flat Rate,Per Month It includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Annual $390.00 Flat Rate,Per Year It includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Value for money 4.7 (359) 4.7 Based on 359 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (329) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (329) 4.7 Based on 329 reviews ## User reviews Overall rating 4.8 Based on 389 reviews Filter by rating 5(303) 4(80) 3(6) 2(0) 1(0) Mentioned topic Sorted by most recent PW Patrick W. Consultant Computer Networking ### "Impeccable Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2025 During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. Pros Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call! Cons Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) cost and functionality. unresponsive help desk, inexperienced staff. language difficulties / communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Casey B. Owner Computer & Network Security ### "Reliable, stable remote access." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 23, 2025 I have used this for many years, it's a good product. Pros Easy to use and set up. The generated link to the installer is probably my favorite thing. Cons No file transfer abilities. No ability to access via the web. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Luke W. Support Technician Information Technology and Services ### "The Simplest Remote Software Around!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2025 Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden. Pros Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on! Cons Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kevin C. IT Intern Warehousing ### "Great, Easy to Use, and Cost-Efficient." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 30, 2024 FixMe.IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. It would also be great if it had mobile support. Pros FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security. Cons FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Eugene W. IT Engineer Computer Software ### "Nice Lightweight Remote Assistance Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 18, 2024 Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe. Pros Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session. Cons The user management, although this has been resolved in their successor product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FK Felix K. The man for everything Motion Pictures and Film ### "Fortunately, we came across FixMe" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2024 Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do. Pros \- It is easy to use - It is fast - It is reliable - It seems to be safe Cons \- The functionality - The price plan - That it leaves nothing to be desired Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Ray D. President Information Technology and Services ### "Seamless and "bullet-proof" remote control solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2024 In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . Pros FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. Cons From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. Switched from [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Not flexible enough and sometimes ran into issues connecting with clients. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jason H. Technical Advisor Automotive ### "Most valuable tool I have!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 16, 2024 During the Pandemic, we needed a solution to correct computer issues without risking safety. FixMe.IT was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues. Pros This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve. Cons I can't really think of anything that I am not happy with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR John R. IT Dir Information Technology and Services ### "Great product for the price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 its has been great, easy to set up and install, Pros Great program for remote support and servers Cons yearly licensing and the color schemea Switched from [AeroAdmin](https://www.capterra.com/p/171486/Aeroadmin/) ease of use and costs to maintain product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Stacy D. Tech Information Technology and Services ### "Fixme review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Good. I’ve also recommended it to other clients Pros Ease of use , cost, deployment is easy too Cons 2FA takes too long . File transfers take a bit Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/151861/FixMe-IT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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