--- title: "FixMe.IT Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FixMe.IT Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/151861/FixMe-IT/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # FixMe.IT Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FixMe.IT ## What is FixMe.IT? Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $32.50 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more. ## What is FixMe.IT used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Overall rating Based on 389 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $39 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Service / 2025 - ITSM / 2025 - Remote Desktop / 2025 - Remote Support / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... ## FixMe.IT alternatives Highest Rated [4.7 (24,237)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151861/FixMe-IT/alternatives/) ## FAQs about FixMe.IT Overview ### What problems does FixMe.IT solve? FixMe.IT solves delayed, costly onsite troubleshooting by letting technicians quickly connect to client PCs, diagnose issues directly, transfer files, reboot into safe mode, and reconnect after restarts. Unattended access supports after-hours maintenance and server administration. IT support teams, managed service providers, consultants, and distributed businesses benefit most. Answer based on 318 reviews Overview ### Which roles and teams benefit most from FixMe.IT? FixMe.IT is most used by business owners, presidents, and managing directors who oversee client support and need visibility into remote issue resolution. IT managers, directors, system administrators, and network administrators use it to troubleshoot endpoints, provide remote assistance, and maintain systems. IT consultants and software engineers support clients and resolve technical problems remotely. Answer based on 385 reviews Overview ### What company size and industries is FixMe.IT built for? FixMe.IT is for IT professionals at businesses of all sizes, with small businesses representing 88% of reviewers and Information Technology and Services accounting for 27%. It also serves midsize businesses (8%) and enterprises (4%), with Computer Software and Computer Networking each at 9%, primarily for remote support. Answer based on 389 reviews Features and Usability ### What are the key features of FixMe.IT? FixMe.IT includes remote access and control for connecting to client computers, unattended access for supporting devices without user intervention, and file transfer for moving files during support sessions. It also provides endpoint grouping, multiple monitor access, real-time chat, screen sharing, session recording, and SSL security with two-factor authentication. Answer based on 12 reviews Pricing ### How much does it cost and what fees or limitations are included? FixMe.IT starts at $39 per month as a flat-rate Monthly plan, with an Annual plan at 390 per year and discounted annual billing. A free trial is available. Reviewers often find the price reasonable and travel-saving, though some report per-seat costs can add up for multiple technicians or occasional use. Answer based on 151 reviews Getting Started and Support ### What training and onboarding options does FixMe.IT offer? FixMe.IT provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and product walkthroughs, documentation offers written reference material for setup and feature checks, and videos provide on-demand visual instructions for self-paced learning. Answer based on 9 reviews Getting Started and Support ### What customer support options does FixMe.IT offer, and how do users rate the experience? FixMe.IT offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support staff as responsive, helpful, and receptive to product suggestions, including quick resolution of reported issues. Some users report connection, installation, or authorization problems that can delay sessions. Answer based on 254 reviews Security ### How does FixMe.IT handle data security and access control? FixMe.IT uses encrypted remote connections, session-specific client IDs, two-factor authentication, and unattended access that reviewers say can require client permission. Clients can terminate active sessions, and ad-hoc session software may uninstall after disconnection. Reviewers flag the removed connection acceptance checkpoint and request stronger passwords, host-password verification, and more granular unattended-access controls. Answer based on 41 reviews Client support ### How well does FixMe.IT support remote client service? FixMe.IT lets support providers resolve many client computer issues remotely through quick connections, unattended access, file transfer, and reboot support. Small businesses, managed service providers, accountants, and developers value serving clients without travel. Some users want easier branding and session notes, while Mac compatibility and occasional connection issues limit mixed-device support. Answer based on 171 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of Remote Support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) FixMe.IT supports all three features that reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues directly on user devices, manage technician access with the right permissions, and provide support even when end users are unavailable, allowing teams to deliver faster service and maintain better control over remote sessions. Remote Access/Control 4.9 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 5.0 (17) 64.71% of 17 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Chat/Messaging 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 4.9 (19) 36.84% of 19 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.4 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more FixMe.IT 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Session Recording: Record active support and chat sessions for auditing and training - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.5 (386) 4.5 Based on 386 reviews ## Pricing Value for money 4.7 (359) Free Trial [View pricing plan details](https://www.capterra.com/p/151861/FixMe-IT/pricing/) Monthly $39.00 Flat Rate,Per Month It includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Annual $390.00 Flat Rate,Per Year It includes: - Drag-and-Drop Interface - File Transfer - Instant Chat - Multi-Session Handling - Multi-Window Control - Unattended Access - Whiteboard Tools Value for money 4.7 (359) 4.7 Based on 359 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (329) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (329) 4.7 Based on 329 reviews ## User reviews Overall rating 4.8 Based on 389 reviews Filter by rating Counts reflect reviews available in this feed. 5(303) 4(80) 3(6) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Director Comercial Used the software for: Less than 1 year ### "Remote assistance FixMe.IT" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2023 Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that Pros this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin Cons Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Consultant Used the software for: 1-3 years ### "Impeccable Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2025 During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue. Pros Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call! Cons Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Ceo Used the software for: Less than 1 year ### "It's hard to knock the product as it is but it's just ok" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 November 3, 2017 I am generally able to connect to my customers computers to assist with issues and install software Pros On demand sessions work great East to install and setup remote clients Easy to organize accounts by company Cons No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Seamless and "bullet-proof" remote control solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2024 In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT . Pros FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user. Cons From time to time I need to support Mac machines and FixMe.IT only supports Windows devices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Manager Used the software for: 3-5 years ### "Helpful tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 22, 2024 Been using the product for a long time. Pricing could be better, or else kept the same with more support users. Pros FixMe first impression is Easy to use and customization. Cons Would be great to have a copy and past function similar to Microsoft Remote Desktop. Looks like no advancements are being done on this version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer President Used the software for: Less than 1 year ### "Strong Remote Management App - good balance of features for price" 4.0 May 20, 2019 Overall, it's fast, simple, lightweight and good for get at this cost point. Pros Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools. Cons Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Director of IT Used the software for: 3-5 years ### "It just works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2023 Remote access to our devices Pros It is easy to set up and deploy. It is easy for users to install. Cons I did not see any cons with this software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Great product!" 5.0 May 23, 2019 Pros FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need. Cons Additional costs per seat. Other than that I do not have any other cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LW Luke W. Support Technician Used the software for: 3-5 years ### "The Simplest Remote Software Around!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden. Pros Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on! Cons Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Casey B. Owner Used the software for: 1-3 years ### "Reliable, stable remote access." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 24, 2025 I have used this for many years, it's a good product. Pros Easy to use and set up. The generated link to the installer is probably my favorite thing. Cons No file transfer abilities. No ability to access via the web. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151861/FixMe-IT/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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