FixMe.IT Pricing, Alternatives & More 2022

What is FixMe.IT?

Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.

Featured In

Best For

IT professionals from businesses of all sizes and across various industries

FixMe.IT Video and Images

Deployment & Support

Deployment

Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

Support

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat

Training

In Person
Live Online
Webinars
Documentation
Videos

Contact Details

Techinline
Located in Canada
Founded in 2007
https://www.techinline.com

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FixMe.IT Reviews

Showing 5 of 364 reviews

Overall

4.8

Ease of Use

4.8

Customer Service

4.7

Pros

"Love the ability to create a custom installer, which makes the image of our company better."
"The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting."
"It has been a good platform for us and has given us the ability to carry out remote support to our clients and connect to servers that we manage daily."
"The most thing I liked about the fixme.it software was that it gave my computer the security and help when needed."

Cons

"No Mac users, no mobile support. No way to block the users input (I was talking about no more fighting but.. maybe sometimes is better to block the other side customer)."
"Not Mac, linux and mobile support. Some firewalls block due log in."
"The only thing I dislike about this software is that it is only available for Windows."
"All the usual end user problems right down to data recovery on-line."

Pros

"Love the ability to create a custom installer, which makes the image of our company better."
"The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting."
"It has been a good platform for us and has given us the ability to carry out remote support to our clients and connect to servers that we manage daily."
"The most thing I liked about the fixme.it software was that it gave my computer the security and help when needed."

Cons

"No Mac users, no mobile support. No way to block the users input (I was talking about no more fighting but.. maybe sometimes is better to block the other side customer)."
"Not Mac, linux and mobile support. Some firewalls block due log in."
"The only thing I dislike about this software is that it is only available for Windows."
"All the usual end user problems right down to data recovery on-line."

Write a Review

Read All 364 Reviews

R. Curtis M.

System Analyst

Civil Engineering, 51-200 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

November 21, 2018

“Best Remote Access Software Available”

Overall: I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros: The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons: If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Reviewer Source

Source: Capterra

November 21, 2018

Stephen L.

Managing Director

Computer & Network Security, 11-50 employees

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

June 27, 2020

“PC Paramedics use FixMe.IT”

Overall: Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros: The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members

Cons: Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse.

Reasons for Choosing FixMe.IT: Ability to brand the product to a degree, simply and cheaply.

Switched From: TeamViewer

Reasons for Switching to FixMe.IT: We have not fully, as Techinline has no mac capability we have to keep using it.

Reviewer Source

Source: Capterra

June 27, 2020

Thomas B.

Ceo

Computer Networking, 1-10 employees

Used the software for: 6-12 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

November 2, 2017

“It's hard to knock the product as it is but it's just ok”

Overall: I am generally able to connect to my customers computers to assist with issues and install software

Pros: On demand sessions work great East to install and setup remote clients Easy to organize accounts by company

Cons: No Ability to go cross platform ie mac No mobile ability The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!! Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Vendor Response

By Techinline on November 7, 2017

Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline

Reviewer Source

Source: Capterra

November 2, 2017

Olaf d.

Sys admin

Education Management, 51-200 employees

Used the software for: 6-12 months

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

February 4, 2020

“Cheap & Stable”

Overall: Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that's the last we heard about it. (almost a year now)

Pros: Cheap and stable is the opposite of my ex so that's a plus. Price -> Affordable per admin (unless you have 150+ unattended clients) Stability -> No downtime experienced Self updating client

Cons: - No OSX expert app - No Android expert app - No IOS expert app - No client app for the above either, but that's clear when you buy. - Unattended client access can be revoked by the user without any hassle. (which isn't helping if your client computers are used by schoolchildren) - For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Alternatives Considered: VNC Connect

Reasons for Choosing FixMe.IT: Usability

Switched From: TeamViewer

Reasons for Switching to FixMe.IT: Price, their mandatory/yearly 'oh we have a new version' scam while silently deleting the older versions from their site and making you deal with their programming errors in the previous version.

Reviewer Source

Source: Capterra

February 4, 2020

Joel P.

President

Information Technology and Services, Self-employed

Used the software for: 2+ years

Overall Rating

Ease of Use

Customer Service

Features

Value for Money

Likelihood to Recommend

Reviewer Source

Source: Capterra

November 2, 2021

“Love this product!”

Overall: Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Pros: Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Cons: The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Alternatives Considered: TeamViewer and Splashtop Remote Support

Reasons for Choosing FixMe.IT: Sold performance, ease of use, reasonable pricing, excellent support.

Reviewer Source

Source: Capterra

November 2, 2021

Read All 364 Reviews

FixMe.IT

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FixMe.IT Alternatives

Compare with Similar Products

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