Who Uses This Software?

IT professionals from businesses of all sizes and across various industries


Average Ratings

60 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
    See pricing details
  • Pricing Details
    Priced per concurrent seat. Multiple logins allowed. Unlimited sessions.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Techinline
  • www.techinline.com
  • Founded 2007
  • Canada

About FixMe.IT

Cost-effective and easy-to-use remote support application designed for delivering unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more.


FixMe.IT Features

  • Diagnostic Tools
  • Feedback Collection
  • File Transfer
  • Live Chat
  • Remote Control
  • Screen Sharing
  • Session Recording
  • Session Transfer

FixMe.IT Reviews Recently Reviewed!

Very simple for my clients.

Nov 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the unattended access. Saves a ton of driving and downtime. Can access customers servers during off hours. Rebooting doesn't kill the access.

Cons: Display. It can be difficult to diagnose a display issue remotely by using the software. also some videos don't show properly while remoted in.

Overall: Time saver

Needs more features for the price

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Multiple remote clients. Able to see if the user is working on the machine before connection (this is a unique feature!)

Cons: Its just opensource RAT software, with a few added features. Not enough features to warrant the cost...However, I am hoping for more features, such as multiple screen handling. Need Expert Client to remember the sort order & layout of Unattended Clients

Vendor Response

by Techinline on November 16, 2017

Hello, Thank you for being our valued customer and for taking the time to review our product. Please note that FixMe.IT is by no means an "open-source RAT software". RAT (Remote Access Trojan) is a type of malware that's used to remotely control computers for illegal purposes, while FixMe.IT is a legit application that's used for remote technical assistance. It cannot be used for secretly monitoring the remote user's activity or controlling the remote user's machine without their knowledge or prior consent, and the application's code is not publicly available. As for the features, and the ability to handle multiple screens in particular, we've recently introduced a new Multi-Window Control functionality that allows you to view and control multiple remote desktop windows simultaneously, share files between the active sessions, and specify scaling and image quality for each window. You can learn more about this new feature on our blog: https://goo.gl/uHVzUL Regards, Dan | Techinline

D3eec25e7e25d37679ef09e9fde2e337

Great and easy to use Remote Software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to setup and use. Direct client to site and grab 6 digit code and go.
- Unattended client is great for remote access. Just install and system is auto-added to your list
- File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer.
- Management screen makes it easy to chat with clients and see groups of clients together and their current status
- Seeing whether the PC is in use makes interruption a lot less frequent.
- Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session)
- Very cost effective versus other solutions.

Cons: Sadly does not support Macintosh PC's at this time.
Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets)

Overall: Being able to remotely manage clients on a day to day basis.

I am a small tech support company. This is the most affordable support tool out there

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unattended Access, and the ability to have multiple connections going at once. It's easy to switch back and fort with a minimum of effort

Cons: Wish it would have a mobile version. Sometimes I just need to connect to a computer for a reboot while on my cell.

Overall: Easy to use, affordable for cost savings.

Easy to use and does what is supposed to do

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software does exactly what is set to do. It makes it easy for the user you are trying to help to install a client on their machine by simply visiting a url. You get a connection status update on your end. After that, you click to connect to your client. The interface is simple to use. I never had any problems or slow downs while using the application.

Cons: There were no problems that I experienced while using the application. If there is one, it will be price. But from all the other programs I reviewed, it was the least expensive . Its actually not bad. I wish there was different tiers of usage. All the other programs I tried were more expensive and more difficult to use.

Overall: I am able to provide assistance to my most needed clients

Very easy to set up and log in

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: We can brand the link on the customers pc, easy to log in, love the unattended access, very cost effective. The reboot feature is the best we have used for the money.

Cons: We an only do one session at a time, I would like at least 2 sessions for the money we pay even though it is a good value this feature would be great. A live chat feature with support might be helpful as well.

Overall: It is the best benefit for the customer they do not have to bring their PC into the shop and it helps us make money any time of the day.

One if the best remote software for the money.

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the ability to send files remotely to my clients and how I am able to reboot the clients computer into safe mode and still have my remote connection to the client so I don't have to talk then through this process.

Cons: I really don't have anything that I don't like about this software but one thing that could be improved they don't have much control over is when I go to reboot a client sometimes it doesn't bring the computer back online.

Overall: Better overall remote management of my clients computers that work remotely.

I have been using Fixme for a couple months it works great

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to you the fixme.it is great for people not looking all over the page to find the link Thanks for a great product

It's hard to knock the product as it is but it's just ok

Nov 02, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons: No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Overall: I am generally able to connect to my customers computers to assist with issues and install software

Vendor Response

by Techinline on November 07, 2017

Hi Thomas, Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine. Regards, Dan | Techinline

My company switched from using WebEx to FixMe.IT and it was a huge improvement.

Nov 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I like most is how fast it is under normal circumstances. As I said, we switched from using WebEx and it felt like it took several minutes to start up a WebEx session where as with FixMe we can get a session started very quickly, especially if it's with an experienced user who knows how to start a session.

Cons: One main problem comes to mind.

Performance when customer is on WiFi can be poor. Sometimes when we're helping a user who has WiFi, the session will seem to freeze up for around a minute and then will pick up again with a reasonable level of lag (like click response time is 1 or 2 sec behind) that is understandable.

Overall: Being able to establish a session with a user quickly is very important and that's probably the biggest strength.

Cost effective product

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FixMe.IT offers remote access service at a reasonable price. It costs half of what other software packages offer and provides equal performance and features.

Installation of unattended access clients is very simple.

Cons: Occassionally, I need to access a Mac and FixMe.IT does not offer OS X support. Hopefully, they will offer it soon.

Overall very nice software

Oct 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use. Simple end user portal, nothing overly complex. Company branding and website plug in.

Cons: Only con with this software is that it does not support Mac OS. A large number of my clients run Mac OS so this software does not meet my needs

Love FixMe.IT It's intuitive to use and priced right for my needs

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I love that I don't have to read the instructions, just use common sense logic. I used it within the first few days of demoing the software and it was so easy to use. My customers say it's easy to use also.

Cons: Pricing is always and issue. Prior to FixMe.IT I was using GoTo Express on a per use basis. I don't need to remote connect to a client very often so it was nice to pay only when it was needed. When GoTo quite doing pay per use (day pass) I searched everywhere for a decently priced solution. This was the best price but also turned out to be a great product.

Awesome product, service us really good

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy graphic user interface, included some great features, that help supporting our users.
The simplicity of the product is really amazing, thanks you for a great service and support.
If you are looking for a quick and simply remote tool, this is the one for you!

Cons: The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out.

Overall: Supporting users anytime , really quick, without the needs of installing any other third party applications or add on.

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Does what it's supposed to do - and does it quickly and easily.

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works. Best thing an IT guy can say about anything. The software is pretty intuitive and hard to screw up. It gives you an interactive session - exactly what you want it to do.

Cons: Talking some folks through the whole process of "open a web browser" and "go to this address:" can be a little difficult (not kidding.) But the software works.

Very good product!

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Everything fine! But need to add apple computers support. Very easy to use for administrators and users.

Cons: Guys! Apple computers support! Please! It's really missing future.
Support request from end user also will be useful

Overall: End support user instantly

Great product

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price and ease of use . Love the group's and the collapse and expand options. Would like the option of different usernames for same ibterface.

Cons: Sometimes runs slow on server, makes us think that the server is running slow. When actually it is just software

Overall: Great reliability and price

works well and is very stable

Oct 19, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: easy to deploy and features work well and the overall cost is great compared to the competition. Interface is reasonably fluid

Cons: the name - hard to convey over the phone. I am having to text fixme.it The interface for the Accept part needs improvement. Sound and better graphics could allow users to realize they need to do a click. I am having to do that all the time, even with regular users.

Vendor Response

by Techinline on October 24, 2017

Hi Jose, Thank you for reviewing FixMe.IT and for being our valued customer. Based on the feedback we've collected during the past few months, we've decided to get rid of the Accept prompt. This will happen very soon, so please stay tuned for updates. Best regards, Dan | Techinline

works great except for Apple iOS

Oct 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: allows us to go in and override the UAC usually, used it on a daily basis for tech support for last 2 years

Cons: We've found that here isnt a way to use it on an Apple platform which a ton of folks use unless that customer is using it via Parallels on their Apple with a windows log in. Apple iOs should be a priority for support and for the folks at Fixme.it Other then that its a nice product

Overall: saves time, but the website customers go to stinks- people just cant figure out fixme.it they think its .com or whatever but they all have issues getting to it especially when using the Google search

Investigated various remote options- FixMe (formarly TechInline) worked best for me.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, access anywhere via web, setup a link on my company website to allow clients to initiate remote sessions, install agent on client PC's so I could access remotely whenever necessary

Cons: \

Overall: Quarterly payment for essentially unlimited client PC's. Decent price, it works well, not complicated.

Excellent for Remote Support

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of Use is awesome. Pretty cheap for this type of software as well. I have nothing else to say, just using up 100 letters.

Cons: No monitoring software included. Other software does include monitoring for disk space, updates, etc.

Overall: Remote support

I have used LogMeIn and Bomgar in the past. I really like FixMe.IT

Oct 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Useablity, Cost, End User ease of use, and functionality are all great qualities this product has to offer.

Techinline FixMe.IT Review

Oct 02, 2017
5/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy, fast and user friendly to deploy. Very cost effective.

Cons: Absolutely needs the management app ported to iOS and/or Android tablets.

Overall: Excellent software, but needs iOS/Android Expert App.
Largely replaced VNC as our remote viewing software. Relived us of tedious VPN issues.

Best value for the money!

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and works every time. I like the online FixMe.IT customer facing portal that can be white labeled - It really adds to your companies professionalism and image.

Cons: Only work on Windows systems - You'll have to use another remote support software option if you connect to and/or service Macs.

The software has worked exactly as needed. Very satisfied.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The product is very affordable and very easy to use. This allows me to maintain the software even though I would only use it periodically. It also allows me to give the client a link and thats all that is needed.

Cons: Only works with windows, no plugins for MAC. I have had several occasions where the client needing help was utilizing a MAC and I couldn't remotely manage their pc to assist.

Overall: The primary benefit was to be able to provide remote tech support for my clients.

Great program, but needs better functionality for UAC

Sep 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost is excellent. plenty of unattended clients. I like the short url and the automatic cleanup after using the client install.

Cons: sometimes i cant type in the password field. i'll have to restart my system then I can do it. also the UAC is a big disappointment. I feel the developers and find a better work around.

Overall: saves time and money by remoting in and taking care of problems.

Fast, Easy Connections at an Affordable Rate

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client.

Overall: Fast and easy remote connections to clients needing help along with unattended access clients that need ongoing or after hours support.

I switched from LogMeIn primarily because they kept increasing there pricing but prefer FixMe

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy the ease of use and simplicity when connecting with another user. The file transfer feature is a great bonus and one that LogMeIn did not support when I used them.

Cons: The only thing I wish was different is the Unattended Client screen. I just wish you could adjust the layout permanently. I prefer having the Connect button next to the client name and have to adjust it every time I open the Expert software.

Overall: The ability for a very reasonable price to connect to anyone's pc simply and quickly.

Software works great and it is easy to use.

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the client being able to go to fixme.it and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha

Cons: I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention.

Overall: Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money.

Vendor Response

by Techinline on September 21, 2017

Hi Keith, Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c Best regards, Dan | Techinline

Work great no issues

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Access to the users CPU is Fast and Easy. FixMe.it works where other remote options are too slow or don't work at all.

Cons: My only issue has been with 3rd party billing. But I have no issues at all with the fixme.it software

Overall: works great and in case where other remote access is slow and clunky

Great way to have unattended access for after hours work

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FixMe.IT allows easy remote unattended connections allowing for after hours work. You can name the computers and easily see which ones are on line and currently being used by the client. It also allows for remote rebooting. The client never gives me the user password/login. The software automatically knows it and stores it.

Cons: Some company firewalls prevent the installation. But normally, other softwares are blocked as well.

Overall: The address is easy to give to the client and for the client to install. If needed, the install can be switched to a non-attended version.

I have been using Fixme.IT for a few months now and it's extremely easy to use.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like using fixme.it because it is easy to use. Having a customer call with issues on their end can be tough and then I need them to log online and that can be frustrating but with this program it's easy for them to get online and download the product and the rest if up to me.

Overall: Easy for the client on the other end of the phone to log in and download the product in order for me to start fixing their issue.

Easy for both customers and technicians to use

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple, intuitive interface. Customer-facing application is easy to explain over the phone and get connected quickly.

Cons: The file transfer works well, but one lacking feature would be a remote command prompt. This could make behind-the-scenes tasks easier.

Not Bad. It's a really simple interface but it works!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constant Uptime with a lightweight client. The uptime is a really big deal for me and the fact that the client is lightweight means I can usually login remotely to computers that are too slow.

Cons: Only 2FA option is email. I want text messaging please for 2FA. I would also love to see support for Macs since I just got a new client who uses Apple.

Overall: This is definitely a corner stone of my pitch for new clients. They love when I can login remotely to fix something!

This is an awesome Software!!!!!!!!!!!!! Works Perfect!

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use, I have used it for years and have never had a problem with it. I am an IT consultant and I maintain many commercial accounts. I use this software to remote into my workstations. I tried many other options out there, including Teamviewer and others and none are as easy and problem free as this one.

Cons: The only thing I can list as a con is that it is a little pricey. Subscriptions I think should cost a bit less. I am not saying it's not worth it, I will continue to pay the subscription because it is so great!!!

Overall: I save tons of time driving around the city. I can fix almost anything remotely thanks to this software!!

It has the main features which allows you to support your customers

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and price for the features it offers. Organization of the unattended access fills my needs.

Cons: Sometimes the monitoring of the other screen is lost.
Would be nice to have sub accounts so others could assist where sub-accounts could be restricted to specific unattended access clients.

Overall: Gave me the ability - a small company - to support my clients where I do not go into a negative income being able to provide this remote service to my clients and it helps keep the business expenses down.

Excellent. Great software easy to use especially for the end user!

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use both for engineer and end user.
Great support
Excellent Value for Money
Personally not had any issues connecting or screen issues etc.
The end user website address. fixme.it just couldnt be any easier!

Cons: Personally it is missing the following -
Mobile Device Support - The ability to do remote support to and from Android/Apple devices.
The ability to assign groups/computers to individual logins

Overall: The ability to give remote support to my clients.

I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and manage. Pricing model fits my business size. The feature set is a great value compared to competition.

Cons: Nothing. Would like heart beat monitoring added in future to ensure network uptime and unattended pc

Overall: Added support benefit and feature for my clients. Allows me to differentiate myself from competition

Easy for the customer to set up

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used a number of remote support software packages but FixMe has to be the most simple for a customer to set up - go to a web page and give me a number - brilliant - and after the session the remote computer is left secure (unlike some other remote software.

Cons: I would like the ability to put a password on a remotely accessed PC that is in the unattended access mode.

Overall: Easy remote support for our customers

Very impressed with this product

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for the client. Means that even the most novice of users can easily get the client software running

Cons: It would be useful to have the option to be able to remote control other devices or Macs, tablets and phones

Overall: Saves a lot of traveling time

Very easy to use and great support

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is fool proof. My customers can log in very easily and everything always works great. I would recommend this to anyone

Cons: If a customer is not that computer savey it sometimes is hard to talk them throught the log in process but this does not happen very often

I have been using Fixme for several years. It has always worked.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use. I don't think there is a limit on the unattended clients so it's simple to drop on customers machines and or servers so that I can check up on them whenever I need to. I don't remember ever not being able to connect to a machine.

Cons: I have had trouble getting some people to go to the site correctly and not type fixme.it.com. Not fixme's problem but the .it extension is confusing for some people. Dropping files to a desktop is very slow. I will usually use a cloud file transfer if I have to move anything large.

Overall: Remote access to computers at a reasonable cost. Saves me a lot of time driving to customer sites. Because it saves me time it allows me to do things I wouldn't do if I had to visit a site.

Perfect to use

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the option Unnattend Clients, very important for us. more than 150 will be appreciate because I think that it's not a problem for you to increase it

Cons: 150 unnatended clients maximum... I think that it's not a cost problem for you to accept more than 150

I am happy with the product and its ease of use

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simplicity - my clients are amazed at how easy and quick it is to connect and receive help.

I have used similar products but with this product, I have not experienced any connection issues

Cons: Cannot service Macintosh clients. I service both PC clients as well as Mac users, however, there is no way for Mac users to download and connect to the system. It would be great if such a capability could be added

Overall: I am able to do things remotely as opposed to going on site to the user

Easy Support

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software keeps everything simple for clients. Easy to launch, use, and very light. Not overly complicated.

Cons: Windows UAC does provide challenges somtimes when you need to use elivated privlages during a session to install software.

Works great, makes my job easy

Jul 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: no glitches and no delays unless customer has a slow computer or network. Also like ease of transferring files

Cons: not being able to use it on apple products. Length of time to transfer certain file take a tad too long

Overall: Working from my office

I have been using FixMe.IT for years with very reliable success.

Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: >It is very easy for the customer to get connected
>Managing multiple computers is a great feature
>Transferring files is a piece of cake
>Reboot and reconnect helps my support sessions go fast with less pain for the customer
>You can't beat the cost
>Unattended access is very easy to setup and initiate when appropriate

I have used this product for years with amazing reliability and very little need for technical support. The billing is very accurate and you just can't beat the price. I do a monthly subscription because that is what my company prefers. With a yearly I could save more.

I work with other companies when their support is required and use their remote access software. After seeing many that are on the market, FixMe.IT is by far the best one I've seen.

This product makes my job possible whether I'm working from my home office or I'm on the road. A cafe hot spot or hotel internet is all I need to take care of my customers.

Cons: The only current downside is when I remote in with my new laptop the window for viewing the customer's screen is very small. I contacted customer support and they responded very quick to let me know they are working on this one.

Overall: Already stated earlier in the review.

Techinline is a secondary remote connection tool for our company. It works well when it is needed.

Jun 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Connection process is fairly easy to explain to users when we need to connect. Performance is reliable. We use it as a secondary remote connection tool for when our primary one is having issues.

Cons: It is sometimes difficult to explain how to accept a connection to a user. It is difficult to understand for less tech savvy users.

Overall: Functionality is consistent. Allows our company to remote into user machines when our primary remote connection tool has issues.

Very simple and effective, makes my job easier

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy for my clients to run. Easy to transfer files and no lag time between myself and customer. Can restart computer without having them to get me another client ID

Cons: Not available for Mac.

Overall: Helping customers quicker and more efficiently

We've been extremely pleased with this service!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch. Been using service for many years and there were three outages only lasting a few minutes.

Overall: Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you.
We have not found any faults with this software. We cannot say that there is anything that we like the least and since it is working quite well, we would strongly recommend to leave it "as-is"!

Good for the price

Jun 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most competitively priced remote support tool we have able to find from a vendor that we can trust. Pretty easy to use - like being able to transfer files but could be more intuitive.

Cons: No MAC remote support, Fixme.IT URL has been confusing to some customers and sometimes we have to spell it out. Find that some customers security policies limit and don't allow the Fixme client to be installed on their PC's.

Overall: Quickly access and support our clients telecom app and needs for support.

Its a great tool for supporting clients across the country!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of the client-side operation. Explanatory notes make billing much easier. File transfer is very simple. Unattended access is simple.

Overall: Fair cost. Great features. Reliable mission-critical tool.

Great remote support utility

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Lack of simple branding options.

Overall: Have used this software for several years and watched it grow and become a better solution. Great software.

Vendor Response

by Techinline on May 04, 2017

Hi Neil, Thank you for the feedback and for being our valued customer! I see that you mentioned "lack of simple branding options" in the "Cons" section. Actually, FixMe.IT does offer branding options that allow you to change the appearance of the app's interface for your clients and integrate the service into your website. You can find more information on FixMe.IT's customization options here: https://goo.gl/g1TX6I If you have any questions regarding these options or any suggestions for their improvement, please don't hesitate to contact us directly. Best, Dan | Techinline

Easy to Connect with Customers

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Please read comments. All positive.

Cons: None really.

Overall: We have tried many products for demoing and supporting our accounting software but found Fixme.it the easiest in respect to the following. The system was improved where when a customer connects with different browsers, it's very easy for them to start the application. We use it for demo's and support. For support, we have a link to load it, for demo's they easily type fixme.it. So we usually connect with anyone in less than a minute. In addition, we do not seem to run into any security issues as we did with other programs. Copying files back and forth a breeze, and since we can connect with up to 10 computers at once, remote network installations are no problem. Only thing we needed was to be able to record voice and video for training purposes. But this would require connecting the call via the web and it defeats the purpose of speed and ease of connection. This was resolved by using a special wireless headset that connects to the phone and computer. Excellent product, good support, good price and would highly recommend it.

Recommendations to other buyers: Have to try it to see how easy it is to use.

Best thing we have ever found!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Support. Awesome support.

Cons: Anytime I have a complaint or wish list item, I'm always greeted with a "yup, we're working on that and it'll be coming soon." And it does! So no cons.

Overall: The product itself is amazing, and JUST WORKS. The pricing is fair, and the ability to seamlessly work with UAC and unattended access is awesome. I really love the support though. Simply skype them and sometimes your questions and suggestions get updated right on the spot. They are also always open to customer recommendations, and even several of mine have already been implemented. GREAT COMPANY.

Recommendations to other buyers: Pay yearly...you may get a bonus month.

Easy to use and great service

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, branding capabilities, 2-factor authentication.

Cons: If there was one - probably no cloud console.

Overall: The product allows you to brand just about everything. It's easy for an end-user to connect and share their screen. The support is great and fast too.

Great Product

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Inexpensive and never fails

Cons: None

Overall: As an IT guy this software is extremely important to my ability to connect to my customers. Works every single time. I have been using it for 3 years and have not experience a single failure.

Definitely worth a try!

Sep 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was looking for a remote access tool that would help with Windows 10 upgrades and came across FixMe.it and glad I did. The main interface is extremely intuitive, easy to setup, super fast to deploy, has plenty of options, and allows you to group systems into any category or scheme you wish.

The performance is great, I've had several windows opened simultaneously to different systems without any lagging or choppiness. The main interface offers different viewing options when setting up and making a remote connection. For example, I mainly use the unattended option which works great for after hours work, especially when restarting a computer. I have never had an issue with a system rebooting and not communicating back, in fact, that was the main reason why I started using FixMe.it.

Currently paying for a one-user license which is working out well (can¿t beat the price). You install a main console on your computer, log into your account (which calls back to a SaaS type back-end) and all your systems are presented in the local main console. You can install the main console on several systems (laptop etc), but can only operate one console at a time / license.

Simplicity is the main word I would you use for this application. From initial deployment to overall general use.

Excellent remote support tool for a small IT business such as mine

Apr 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine.

Pros: price, simplicity of getting connected to remote clients, customization

Cons: currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine.

The easiest in use

Nov 02, 2011
5/5
Overall

Comments: I started to develop my small IT consulting business with remote desktop software¿s help. This simple browser-based tool actually gave me an impulse to start my own independent online business.Please take a look at my page to see what I have as a result : http://www.ezsupport.biz/remote.html Clients just go on my website and get their Client ID and that¿s it. That very easy for both of us. I was looking for secure,very easy in use (has to be easy for all my clients),cost-effective and functional software. Worked with Logmein and Teamviewer but found a cheaper alternative Techinline. Very reliable tool and may be the easiest that I found.

Pros: Ease in use, price is affordable, perfect alternative to all expensive professional products, necessary set of functions

Cons: available only for Windows