# Page 2 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 26-50 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH Jason H. Technical Advisor Automotive Used the software for: 2+ years ### "Most valuable tool I have!" July 16, 2024 5.0 During the Pandemic, we needed a solution to correct computer issues without risking safety. was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues. Pros This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve. Cons I can't really think of anything that I am not happy with. Review Source JR John R. IT Dir Information Technology and Services Used the software for: 1-2 years ### "Great product for the price" July 11, 2024 5.0 its has been great, easy to set up and install, Pros Great program for remote support and servers Cons yearly licensing and the color schemea Switched from [AeroAdmin](https://www.capterra.com/p/171486/Aeroadmin/) ease of use and costs to maintain product Review Source DA Delana A. CEO Market Research Used the software for: 2+ years ### "Great Support for Virtual Operations" July 10, 2024 5.0 Excellent x Pros Great product to support team of remote agents. Cons It is becoming more expensive. Review Source NB Nickolas B. System Administrator Furniture Used the software for: 6-12 months ### "FixMeIT Review" July 10, 2024 4.0 Pros FixMeIT is an easy to use product that gets the job done. We primarily use it for remote support and it works great. Cons I wish there were hotkeys to change the screen your looking at. It can be a pain to switch screens. Review Source Steven C. IT Support Technician Primary/Secondary Education Used the software for: 2+ years ### "FixMe.IT (Techinline) for IT Support Professionals" May 8, 2020 5.0 I have been using from Techinline for over 5 years while operating my own PC support business. I am now using it to support the teachers, staff and students at school. With a pool of 700+ systems to support during our current virus pandemic (Coronavirus), this tool has been instrumental in keeping everyone's computers operating efficiently. FixMe.IT from Techinline will continue to be my "go-to" tool for providing remote IT support. Pros This software permits me to connect to a client's computer system quickly and reliably. The download and installation of the client software requires only standard user rights on the client system. Connecting to the client requires the client to provide a session specific "client ID" to the support person. The connection with the remote computer is encrypted for obvious security reasons. Once connected, the client's screen is shared as is the mouse and keyboard. With , multiple connections can be open simultaneously, so a support agent can handle multiple clients at the same time. The client always has the ability to terminate the connection at any time during the remote session. Additionally, once the session has been completed and the client has been disconnected, the software is automatically uninstalled from the client computer. The annual price per license is only $300 for which is an exceptional bargain when compared to most other professional remote support platforms. One license is for one support agent and virtually unlimited clients. There is not any additional cost for clients or the number of client connections you make. Cons The only shortcoming that I have found with this application is the lack of support for MAC and Linux clients. (Techinline) software is designed for use only on Windows. Reason for choosing FixMe.IT was chosen as it fit the profile of my customer base, it is extremely fast and reliable, and the cost was much less than most other professional remote support applications. Review Source AF Aidan F. IT Manager Information Technology and Services Used the software for: 2+ years ### "Helpful tool" April 17, 2024 5.0 Been using the product for a long time. Pricing could be better, or else kept the same with more support users. Pros FixMe first impression is Easy to use and customization. Cons Would be great to have a copy and past function similar to Microsoft Remote Desktop. Looks like no advancements are being done on this version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing FixMe.IT The customization and the layout have been the first things I noticed. Then the performance wasn't bad too. Review Source Response from Techinline April 22, 2024 Hello Aidan, Thank you for your feedback and for being our valued customer! Please note that the copy-paste functionality has always been available with FixMe.IT. On top of that, you can also transfer files to/from the remote computer (or even between multiple remote computers) via drag-and-drop. You can find more information about the available file transfer methods in our help center article: https://docs.fixme.it/features/transferring-files-folders-and-text Best, Dan | Techinline VR Verified Reviewer President Information Technology and Services Used the software for: 6-12 months ### "Strong Remote Management App - good balance of features for price" May 17, 2019 4.0 Overall, it's fast, simple, lightweight and good for get at this cost point. Pros Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools. Cons Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Reason for choosing FixMe.IT We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience. Review Source Response from Techinline September 5, 2019 Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline Rex S. President Computer Hardware Used the software for: 2+ years ### "Simple and Fast Connection" December 6, 2019 4.0 It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better. Pros Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature. Cons If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time. Review Source Response from Techinline December 10, 2019 Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market. Best, Dan | Techinline JP Joel P. President Information Technology and Services Used the software for: 2+ years ### "Love this product!" November 2, 2021 5.0 Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The programs is very solid. Pros Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product. Cons The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing FixMe.IT Sold performance, ease of use, reasonable pricing, excellent support. Review Source VR Verified Reviewer Server Analyst Hospital & Health Care Used the software for: 2+ years ### "FixMe.IT is very easy to use and is extremely reliable." January 24, 2018 5.0 Pros I find that end users have a very easy time navigating the interface when walking them through connecting to their workstation using the website. Setting up unattended access is a breeze. The layout of the drop down menu when connected to workstations is very simple and intuitive. It has many useful features including Scaling, which is definitely needed when working off high resolution screens like my Microsoft Surface Pro 4. Being able to pan across multiple screens on a workstation or just locking into one specific screen is a very nice feature as well. I definitely use the screen recording function when doing demos along with the laser pointer and marking pen. Saving the recording and sending it to users is always appreciated. Being able to transfer files between my workstation and end users workstation is a must and works great. My favorite feature that was recently added to FixMe.IT is being able to work on multiple computers at once. I have a 3 monitor setup in my office and I can be doing multiple tasks remotely for one or many clients at once. The fee for this service is very reasonable. Cons I wish supported MACs. Since I do not support many MACs it is not a huge problem, but would love to see this feature added. Review Source BB Brandon B. IT Support Technician II Logistics and Supply Chain Used the software for: 1-2 years ### "A Fantastic Tool at a Fair Price" April 5, 2024 5.0 Pros This tool is rather simple to use and has a very user friendly interface. It is simple to keep things organized. It is very efficient. Cons I don't like how long it takes sometimes to get the MFA email. It would be nice to have an SMS or authenticator app option. Review Source Response from Techinline April 12, 2024 Hello Brandon, Thank you for your feedback and your valued business with FixMe.IT! Please note that our newest cross-platform remote support solution, SetMe, allows configuring MFA via third-party authenticator apps and offers other exciting new features that you might find useful. You can learn more about SetMe on our website: https://www.setme.net/ Best, Dan | Techinline MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "FixMe.IT Review" May 30, 2023 4.0 The software delivered reliable and efficient remote support capabilities, allowing me to connect to clients' computers seamlessly. The user-friendly interface and intuitive design made it easy to navigate and perform remote tasks. The file transfer feature was a useful addition for quick and secure file exchange. Although there were some limitations in terms of advanced features, provided a solid remote support solution that met my basic requirements. Pros One of the things I liked most about was its ease of use and simplicity. The software had a clean and intuitive interface, making it easy to navigate and understand its features. The remote desktop functionality was smooth and reliable, allowing for seamless connection to clients' computers. The file transfer feature was also convenient, enabling quick and secure exchange of files during remote sessions. Overall, the user-friendly design and efficient remote access capabilities were the highlights of my experience with FixMe.IT. Cons One aspect I liked least was the limited availability of additional features. While the software excelled in providing remote access and support, it lacked some advanced functionalities that could enhance the overall experience. For example, features like session recording, remote reboot, and multi-monitor support were not as robust as in other similar remote support tools. Review Source AR Alex R. IT Manager Government Relations Used the software for: 2+ years ### "Great bang for the buck!" January 21, 2020 4.0 I like the simple connecttion to it and the unattended access feature the most. It allows me to connect to my end users easily and quickly. Pros Fixme offers remote admin access to end points that are in the field and not connected to the local domain via VPN or other connection options. This is helpful for setting up and troubleshooting issues on end points. And it is much cheaper price than competitors Cons Sometime the local admin access for restarting as a system service is a bit wonky, its best to setup the PC and unattended access while on the local network to the domain and then kick the device out the door than trying to gain unattended access after the fact. Alsomany competitors have additional functionality to run scripts or gather data about a device in the background without the end user seeing, and Fixme does not offer that from the best I can tell. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[TurboMeeting](https://www.capterra.com/p/99468/TurboMeeting/) Reason for choosing FixMe.IT My go to for years has been Logmein Rescue, however in my current position I am a 1 man shop so justification for the cost lead me to look for alternatives. When I started the previous IT Manager was using Turbo meeting and it was not easy to get connected. The cost for Fixme and what it provided was enough to take a chance on it, and I am very happy with the product for the price. Review Source Jessica K. Staff Accountant Accounting Used the software for: 2+ years ### "Best IT support software." November 16, 2021 5.0 I have always had a pleasant experience with . It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day. Pros I like that I can help my clients immediately when they need help. Cons I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size. Review Source KF Keith F. Owner Information Technology and Services Used the software for: 2+ years ### "Software works great and it is easy to use." September 20, 2017 4.0 Remote login from my home or anywhere I bring my laptop. It is a fantastic value for the money. Pros I like the ease of the client being able to go to and initiating the remote session. The value for the features is incredible compared to other remote clients. Over the years it has really exceeded my expectations in terms of features and how it works. The latest updates in the last few years supporting multiple monitors has been nice as well as cropping the video to fit the guest screen. I do wish it was a bit easier to make customer notes on a client without having to be connected to them. I really think this program is very powerful for my business and I have over 50 unattended clients. I love the fact that I can troubleshoot system in the comfort of my office. Heck I can even wear my pajamas during the process!! haha Cons I think it needs more features, like being able to lock the remote keyboard and mouse. I would also like to see making the remote system screen go black option so while I am completing tasks the client does not see the tools I am using to do so. I would also love to see remote file transfer option to and from the remote system. The most important is being able to install the unattended client without the remote user's intervention. Review Source Response from Techinline September 21, 2017 Hi Keith, Thank you for reviewing FixMe.IT and for being our valued customer! Actually, we have three file transfer options, including drag-n-drop, copy-paste and clipboard transfer. Here's a short YouTube video we've made to showcase these features: https://youtu.be/1qLCOUBsf5c Best regards, Dan | Techinline JP Joseph P. Owner/Operator Computer & Network Security Used the software for: 2+ years ### "Easy to use, great for the price but needs more features" June 26, 2020 5.0 Overall I've been with Techinline for over a decade and would recommend them. However it's been a while now since there have been any enhancements. It would be nice to know what up and coming features/enhancements are in the works. Pros The ease of use and the speed of connectivity is great. Love the unattended remote control as well as the customization for self branding. I've been a very longtime customer since 2010! Cons I would really like to see span accross multiple OS platforms including, IOs, Android, Apple and so on. I also have been waiting for a feature that obtains a report of the client resources and retains them for offline review. this would also be useful when reviewing the unattended list of clients and having the option to bring in columns with those resources like memory, CPU, HD info and so on. Reason for choosing FixMe.IT Ease of use and price! Review Source Response from Techinline July 10, 2020 Hi Joseph, Thank you for sharing your experience and for being our valued customer! We listen to all the feedback we receive, and we do understand the need for more features, especially cross-platform support. With that, I'm happy to say that our new product is in its final stage of development and will most likely be introduced early next year (I'm afraid I can't share the exact time though). Some of the new features will include Mac OS support, User Management (the ability to invite and manage other users on your team), Remote System Info, as well as an improved GUI, with more features in the pipeline. Best, Dan | Techinline VR Verified Reviewer Customer care manager Business Supplies and Equipment Used the software for: 6-12 months ### "Un ottimo software per l'assistenza remota" May 23, 2023 5.0 Pros È molto utile per l'assistenza remota, comprende tutte le funzioni utili per questo tipo di attività. Cons Ci sono molte alternative sul mercato, anche di aziende ben più note. Review Source R. Curtis M. System Analyst Civil Engineering Used the software for: 2+ years ### "Best Remote Access Software Available" November 21, 2018 5.0 I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic. Pros The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access. Cons If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain. Review Source Christopher D. Owner/Senior Technician Used the software for: 1-2 years ### "Great and easy to use Remote Software" November 14, 2017 5.0 Being able to remotely manage clients on a day to day basis. Pros \- Easy to setup and use. Direct client to site and grab 6 digit code and go. - Unattended client is great for remote access. Just install and system is auto-added to your list - File transfers are as easy as drag and drop and then accept on client side. Can work in the background while files transfer. - Management screen makes it easy to chat with clients and see groups of clients together and their current status - Seeing whether the PC is in use makes interruption a lot less frequent. - Recently fixed issue with controlling multiple clients. (before had to back out and then go back to your list to open a session (was limited to only 1 active session) - Very cost effective versus other solutions. Cons Sadly does not support Macintosh PC's at this time. Has no tablet/phone app like some other remote software (would be nice for remote support on things like Android and Apple tablets) Review Source Larry K. Computer Whisperer Used the software for: 2+ years ### "Works well at a price that fits my business." March 19, 2018 5.0 Pros Fairly simple with most of the useful features anyone could want in a product like this. Lacks a couple of features the competition has, but those aren't critical. Cons Expert application only works on Windows, wish there were a version for iOS. (I can remote-control my PC from my iPhone with VNClite so it CAN be done.) Also, its easy to transmit a file from the expert PC to the client PC; there is no feature to do the reverse. Why not? Review Source Response from Techinline March 22, 2018 Hi Larry, Thank you for sharing your experience and for being our valued customer! There are several options to transfer a file from the client PC to the expert: 1) when running Remote Desktop Control, you can transfer files from the client PC to your own machine by using either drag-and-drop or copy/paste, or 2) the client can use the Send File button located in the top left corner of the Client Application. Best, Dan | Techinline SL Stephen L. Managing Director Computer & Network Security Used the software for: 2+ years ### "PC Paramedics use FixMe.IT" June 27, 2020 5.0 Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line. Pros The client can watch what the techie is doing. Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up Can see from the dashboard what connections have been made by team members Cons Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement. Lack of Mac support is a big limitation, causing us to utilises two products. Limit on number of unattended clients that can be stored is a pain in the Rse. Reason for choosing FixMe.IT Ability to brand the product to a degree, simply and cheaply. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We have not fully, as Techinline has no mac capability we have to keep using it. Review Source Zachery B. QA Engineer Computer Software Used the software for: 1-2 years ### "Quick and easy to use. Nice GUI for grouping and monitoring." December 14, 2017 5.0 Pros \- I enjoy how easy it is to see my connected computers and their online status, being able to name them, group them or remove them from a group. - The spreadsheet totals for connection times is very useful for showing clients the work/time put into maintenance or troubleshooting on their devices. - It is nice that the program is not reliant on a browser. lightweight. - Very quick, patient, efficient, and friendly with customer service. Cons \- Customization is present but not as easy as I would like. It feels like I have to read manuals in many places and put work for my branded page or template to really shine. If they added more ease and options for customizing the client seen windows and page that would be great! - This is an extra but I wish after a connection the program could prompt you for notes on what was performed and that would be included in the spreadsheet for connection times. Currently, I am writing in a different program and having to track all those notes, times/dates/client, and then attempt to incorporate them into the spreadsheets I send to my clients but it's not as clean in two different documents or takes an additional amount of time to combine them and make it look nice. Review Source Ryan L. Owner Used the software for: 2+ years ### "Fast and Reliable" May 19, 2018 5.0 Pros I'm a small business offering managed services (MSP) to my clients. Remote Monitoring solutions usually include some form of remote access but it's no comparison to FixMe. By keeping them separate I don't have to be concerned about setting up access all over again if I switch RMM solutions in the future. For my residential clients I can use FixMe in conjunction with apps such as CCleaner Cloud to connect and then patch applications. FixMe is the framework in which I build my business. Cons I would like to see electronic auditing as a future feature. I want to be able to see the system specs on a unattended system without having to connect and view it manually. A Mac client would also be nice. Review Source SI Sean I. IT Director Non-Profit Organization Management Used the software for: 2+ years ### "FixMe - Useful!" April 3, 2024 5.0 Very useful. I've been using since the pandemic and this has changed the way I support our offices completely. Pros It's simple to use and direct my users to. Allows me to be way more flexible with my scheduling and driving. Cons The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window. Review Source VR Verified Reviewer Director of IT Mining & Metals Used the software for: 2+ years ### "It just works" June 27, 2023 5.0 Remote access to our devices Pros It is easy to set up and deploy. It is easy for users to install. Cons I did not see any cons with this software. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) AnyDesk was way to complicated for what I wanted. I just wanted to be able to connect to my devices. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.