# Page 4 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 76-100 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Used the software for: 2+ years ### "Easy and reliable" March 1, 2018 5.0 Pros I like the new Multiple screens and it is Easy to use. The File transfer is very useful as is the Admin login Cons It is relatively expensive to use of you have multiple users within a company the cost can quickly mount up. Review Source Gordon M. IT Support Technician Information Technology and Services Used the software for: 1-2 years ### "Fixme.it is hands over hands the best value for your money" July 27, 2018 5.0 Pros The price was first and foremost, with a monthly subscription a month you can't get better than that. Surprised to find the client software very stable, robust, never down and conveniently simple. When I tell my clients to go to fixme.it to start a support session I am never disappointed! Cons I honestly have no complaints. I am committed now and look forward to the months ahead. Review Source VR Verified Reviewer Service Manager Used the software for: 1-2 years ### "Great on-demand access for MSP's" July 2, 2018 5.0 Pros Software is lightweight and easy to install for on-demand access. Serves as a great backup for traditional RMM software. Cons I think remoting into a PC with multiple monitors is a bit "clunky". I do not like having to manually switch between them. Also, a remote background feature that lets you access the CLI without having to interrupt the user would be great. Review Source Response from Techinline July 4, 2018 Thank you for sharing your experience and for being our valued customer! If you don't like having to manually switch between remote monitors, you can navigate to the Multi-Display settings and select the Show All Displays option which shows all monitors connected to the remote machine side by side. Please visit our support center for more details about FixMe.IT's multi-display tool: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline SF Scott F. Director of IT Computer Software Used the software for: 2+ years ### "Fast, Easy Connections at an Affordable Rate" September 26, 2017 5.0 Fast and easy remote connections to clients needing help along with unattended access clients that need ongoing or after hours support. Pros Simple, Quick and Easy connections to remote clients needing help. With other software the installation of a remote support utility takes too long, and IMO, shouldn't be installed at all. We need to connect, do our work, and disconnect without having to deal with install issues on top of the problems we are connecting in to fix. TechInLine lets me do just that with a run-only version of the connection utility, while still offering expanded options including an unattended access client. Review Source VR Verified Reviewer IT Specialist Used the software for: 1-2 years ### "Best remote desktop software I have used to date." May 4, 2018 5.0 Pros Easy to set up unattended access Useful UI on remote host as well as master computer. Super fast connection speed over LAN and even over the net. Cons Can only have one unattended license per remote computer. Can only have one expert client oen at the same time. Review Source Response from Techinline May 8, 2018 Hello, Thank you for reviewing FixMe.IT and for being our valued customer! Regarding the ability to open multiple expert apps at the same time, I would say that this is more of a licensing question rather than a con. Our licensing is based on concurrent technicians, which means that you can open only one expert app using your account at a time. To have it opened on multiple machines at once, you will need more licenses. However, you can share your account with others if needed (provided that you're not using it yourself), create sub-logins and run as many concurrent sessions as you need to. Best, Dan | Techinline Kyle M. Director of Commercial Technology Management Computer Networking Used the software for: 2+ years ### "Decent Remote support software" September 18, 2018 4.0 Overall fairly good, regulrlly used the product with few issues or crashes. Pros The domain is easy for clients to understand and the client instructions for connection are presented well. Cons No mac support (at the time we used it). Review Source Tommy A. President Telecommunications Used the software for: 6-12 months ### "Great Product. Replaced much more costly system." April 12, 2018 5.0 Ease of use and cost are great Pros The product is easy to install and get running for the first time and the staff was very helpful in understanding the program. Easy to use and understand. Not as many problems with screen scaling as others. Cost is great Cons The only thing I need is a mobile app. A lot of the time all I need to do is log into a remote system to see if network equipment is up and running. It would be great if I could do this from my Android phone and not have to drag out my laptop when on the road. Review Source NS Neil S. Director Computer & Network Security Used the software for: 2+ years ### "Great remote support utility" April 27, 2017 5.0 Have used this software for several years and watched it grow and become a better solution. Great software. Pros Ease of use Cons Lack of simple branding options. Review Source Response from Techinline May 4, 2017 Hi Neil, Thank you for the feedback and for being our valued customer! I see that you mentioned "lack of simple branding options" in the "Cons" section. Actually, FixMe.IT does offer branding options that allow you to change the appearance of the app's interface for your clients and integrate the service into your website. You can find more information on FixMe.IT's customization options here: https://goo.gl/g1TX6I If you have any questions regarding these options or any suggestions for their improvement, please don't hesitate to contact us directly. Best, Dan | Techinline CI Clay I. Owner Computer Networking Used the software for: 1-2 years ### "Excellent Remote Software!!" May 11, 2020 5.0 I use FixMe.IT on a daily basis. Starting using in August 2018. I am a one man shop. Been in business for over 23 years. This software has made me very proactive and my customers love my response times. They do not have to wait for me to come onsite. One of the best purchases I have made for my customers and myself. Pros Ease of use getting my customers connected with a client ID and the unattended access feature. Cons I cannot name one negative thing. It is a perfect fit for my business. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing FixMe.IT Pricing and monthly billing Review Source Claudia L. Tester Information Technology and Services Used the software for: 2+ years ### "FixMe.IT is a simple and stable support tool" April 30, 2020 3.0 The main benefit of this software is that it allows us to provide remote assistance to our clients. It is an easy software to configure, where users can access it from the client version and we can access it from the expert version. Pros FixMe.IT is a really easy to use and configure application. What I like the most is that it has two applications, a client version and an expert version. The video quality when sharing the screen is very stable. Cons The only thing I dislike about this software is that it is only available for Windows. I would like FixMe.IT to release a version for Linux. Review Source VR Verified Reviewer Chief Information Officer Used the software for: 1-2 years ### "for the price its excellent. would pay a little extra for more features" June 5, 2018 5.0 i can quickly and easily help my clients comfortably. Pros it always works and the connection quality is great. the ability to save unattended clients is a great feature as well. Cons no apple support. i feel like the development on this has taken way too long. would also like an option to generate a client ID for customers to input on a web browser for us Review Source PA Paul A. Dir. Computer & Network Security Used the software for: 2+ years ### "We just use it. It just works very well." May 22, 2018 5.0 Quick and easy support for all our Windows clients. Pros The recent multiple connections feature is fantastic. We like the way it is continually progressing. Cons Hardly any cons at all, no real complaints. That said, the interface could be inproved a bit. We would really like to have a "last seen" column. Review Source Response from Techinline May 23, 2018 Hi Paul, Thank you for sharing your feedback and for being our valued customer! Regarding the "last seen" column - if you're referring to the current status of an unattended computer, you can check when the computer was last used by going to the Unattended Clients list and hovering over the Not In Use status in the Activity column. Please visit our support center for more details: https://docs.fixme.it/unattended-access/managing-unattended-client-list If you have something else in mind, please don't hesitate to share your suggestions with our support team at support@techinline.com. Best, Dan | Techinline JC Jon C. President Business Supplies and Equipment Used the software for: 2+ years ### "My experience has been fantastic. I can put it on my home machine and work machine. I" December 19, 2017 5.0 I can control my customers much better when they need help. Pros I like that I can Sort the unattended Machine by Customer. I also like that it does not use a browser to connect to the customer Cons Not Much- I think that they can work on the multi screen function a bit When there are multi screens the resolution is way too small. Review Source Response from Techinline December 20, 2017 Hi Jon, Thank you for your feedback! Have you already tried our new scaling features? Here's a short video that shows how they can help you adjust the size of the remote screen: https://youtu.be/NoryfEpF-CE For instance, if you're working on a remote desktop that has a much smaller screen resolution than yours, you can either scale it to window and then resize it according to your preferences, or choose the Optimal View option (this one automatically calculates the optimal settings based on your and your client's current screen resolution). Regards, Dan | Techinline Jean-Denis B. Administrateur de Système / Stockage Information Technology and Services Used the software for: 2+ years ### "Excellent remote desktop support" December 27, 2018 5.0 We use FixMe for our call center IT support and it works great Pros easy to give access for the client Personalize to your company great support Cons We would like to have support for Macintosh Review Source VR Verified Reviewer Network Administrator Information Technology and Services Used the software for: 2+ years ### "FixMe.IT" April 26, 2019 5.0 So far it has been a very positive experience. New features are always getting added and it's a tool that I used every day all day for providing IT services. Pros Having a centralized database of all of our customers. The ability to install unattended access when needed and the ease of putting a desktop shortcut on the users account to easily allow them to double click it and then give us the ID number. Cons Not having the ability to lock the keyboard and mouse from the end user when working on their PC and they think they can keep working while you fix the issues they contacted you for. Review Source Brian G. Used the software for: 1-2 years ### "Excellent remote support tool for a small IT business such as mine" April 1, 2016 5.0 I've used this tool for several years now and find it to be a real-life safer for instances where my remote clients need immediate or after-hours support. I find it to be quite easy to use and intuitive on both the client and tech end. The ability to provide both unattended and ad-hoc support is also key and the feature-set seems to cover just about all the tools one would need. I previously used LogMeIn Rescue but that got too expensive, while this fits the bill and gets the job done. I would recommend this to any small ITbusiness such as mine. Pros price, simplicity of getting connected to remote clients, customization Cons currently no Mac support, but was told that this is planned for the future. I would also prefer Android support for those instances where I'm on the road and need to immediately access a client's machine. Review Source SB Simon B. Managing Director Information Technology and Services Used the software for: 2+ years ### "ICT North Limited experience" May 14, 2020 4.0 It has been a good platform for us and has given us the ability to carry out remote support to our clients and connect to servers that we manage daily Pros It is reliable, easy to direct end users to install and connect, cheaper than TeamViewer. Cons Wider support for Mac OS, Linux, Chrome and Android would be handy. Very limited with windows devices only especially when many of our schools are going cloud based and Chrome devices are increasing in the education sector where tighter budget means cheaper and simpler devices are called for i.e Chromebooks. Reason for choosing FixMe.IT Price and reliability Review Source VR Verified Reviewer IT Officer Banking Used the software for: 2+ years ### "Review" September 21, 2018 4.0 Overall, it is good. Pros It is very easy to use with the customers. Cons It doesn’t work on MAC or iPad. I would like to see an iPad app for quick accesss or support Review Source Arpit S. SDET Computer Software Used the software for: 2+ years ### "IT Support Remote Helpline application" May 29, 2018 4.0 IT Support team uses this software to debug issues in our system. We use it remote logins at times. Pros One of the coolest software to debug or access machines remotely. Because of this it allows us to remotely resolve issues that incur in our systems without any hassle. A must have tool for any IT organisation. Features such as clipboard transfer, drag and drop and copy paste options for file transfer are very useful. Cons There is really no much downsides or shortcoming in the software. I rate it very high as per my experience. A must have tool. Review Source NF Nigel F. Principal Computer Software Used the software for: 1-2 years ### "Support using FixMe.IT" December 11, 2019 4.0 Good to excellent Pros a) It is extremely light b) It provides a great number of Unattended clients. c) Unlike the major competitors software, it does not crash on Win 10 updates d) About 1/3 of the yearly cost of the major competitors offerings Cons a) When the client has customized their screen, is not always easy to see the download meter. For example, if the client's screen has a dark background, the meter is almost impossible to determine. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Win 10 updates were causing issues. Review Source VR Verified Reviewer Technology Strategist Construction Used the software for: 1-2 years ### "I use this tool almost daily to support remote users. It works great." June 28, 2018 5.0 Fast and easy to use support solution for remote users. Pros The system is easy for remote users to connect and receive support. It is very responsive even over low bandwidth connections. Cons Does not support multiple operating systems. Would like to have a single solution for Windows, Mac and IOS. Review Source rS ryan S. Information Systems technician III Hospital & Health Care Used the software for: 2+ years ### "Greatest Software invented" November 11, 2021 5.0 amazing Pros Never an issue remoting in to peoples computers Cons sometimes it kicks you out when you logoff a pc, sometimes its fine Review Source MA Michael A. Owner Used the software for: 2+ years ### "Since day one, we have been quite happy with the product" May 11, 2018 5.0 It is generates fare more revenue that we expend paying for it. Pros The product is really easy to use and is deadly reliable. No issues with operating system variations or other individual PC differences, seems to always fire up and run just fine. AND, it the cost is amazingly low when compared to competitors. Cons The product works quite well and does what it is advertised to do. I wish I could store a few more "Unattended" connections as we presently manage in excess of 1000 PCs. Otherwise, nothing comes to mind. Review Source ZM Zuher M. Owner / Consultant Computer Networking Used the software for: 2+ years ### "Best remote support application" March 20, 2019 5.0 We use this application for remote support and maintenance of workstations, servers. It is great for end user support as well as maintenance of servers, database's etc. Its really easy to use and so the learning curve on how to use it is reduced significantly making it easy for that person to become productive quickly. Pros Easy to use Allows unattended access Works every time Groups systems for easy identification Allows timers with history so you can track online support time Cons Has some minor issues working with tables like MS surface but work around are available. Review Source JB John B. Owner Information Technology and Services Used the software for: 2+ years ### "Best value for remote desktop services that I know of" April 23, 2019 5.0 I've been using FixMe.IT for several years to do remote PC support. I usually do stuff like remove viruses, install software, fix printer driver issues, and pretty much anything I could do sitting in front of the computer. It's handy for quick fix things that, without such a solution, would require me to either drive across town, or in some cases drive to another town just to do quick fix tasks. FixMe.IT has saved hundreds of gallons of gas. It is easy to use, very customizable, and quite a time saver. My customers can go to my web site, click a button, and see a customized page to get started getting into FixMe.IT. I really like that part of it. I really like that it is easy for my customers to get to and get set up for me to help with their PC issues. Pros It's easy to use, has all the features I need, and is priced reasonably. Cons I guess if there's one feature that's lacking, it's multi-monitor support. I'd like to be able to use both of my monitors to see both monitors on a client PC for example. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.