# Page 5 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 101-125 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Dennis H. owner Used the software for: 2+ years ### "Great!" March 28, 2018 5.0 Pros I have been using this software for about 5 years now and for the price it has meet all my needs. I can connect to all my clients in an instant and monitor for several days if needed Cons I am currently experiencing some issues with the new version as far as when you first connect the default is " full screen" and this has several issues. one is when in full screen I can not use my clients task bar on the bottom of the screen. I have to shrink it to a "window" so I can use there task bar. Review Source WB William B. Systems Manager Marketing and Advertising Used the software for: 2+ years ### "FixMe is by support backbone" July 6, 2020 5.0 My overall experience has been wonderful. Priced right and so easy to setup and use. Pros I love the ability to view all users by office. I am able to see if they are logged in and if they are working or if the system is logged in and idle. Very easy to setup and user. Bandwidth is extremely low so I can actually help users on my PC connected to my phone hotspot if needed. Cons Honestly do not have any cons on the product. Review Source RM Ryan M. Director of IT Hospital & Health Care Used the software for: 1-2 years ### "Overall, pleased with the performance / cost of FixMe.IT" May 14, 2019 5.0 Overall, we are very pleased with FixMe.IT. The few cons I mentioned are not big enough issues for us to have a problem with the software, just minor cosmetic issues. Pros Software is priced accordingly, easy to use and install, easy to setup unattended support and/or start new sessions, and easy for end user to communicate through chat window during remote session. Cons The ability to navigate between multiple monitors on a remote computer could be setup in a more user friendly manner with possible left/right arrows on the screen vs having to select each display from the top menu. Also, we run into issues with copy/paste of URL links from our computer to remote machine at times. Review Source DJ Daniel J. Owner / Lead Technician Information Technology and Services Used the software for: 2+ years ### "Simple and Effective" February 25, 2020 5.0 Pros The ease with which I can connect to client machines from anywhere I have an internet connection and the ability to reboot to safe mode without user assistance is invaluable in troubleshooting. Cons No Complaints with this software/service. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Better options with this software and cost. Review Source DB Don B. Sales and Support Engineer Telecommunications Used the software for: 2+ years ### "Good for the price" June 6, 2017 4.0 Quickly access and support our clients telecom app and needs for support. Pros Most competitively priced remote support tool we have able to find from a vendor that we can trust. Pretty easy to use - like being able to transfer files but could be more intuitive. Cons No MAC remote support, Fixme.IT URL has been confusing to some customers and sometimes we have to spell it out. Find that some customers security policies limit and don't allow the Fixme client to be installed on their PC's. Review Source SJ Simon J. Accountant Accounting Used the software for: 2+ years ### "Great tool!" January 15, 2020 4.0 Generally pretty good Pros Access to client desktop withou the need for traveling to them Cons gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing FixMe.IT location, ease of use plus interface plus at the time was priced better. Review Source CS Craig S. Software Support Tech Accounting Used the software for: 1-2 years ### "Customer Support" August 21, 2018 4.0 Pros I like that the program does not need to be installed on the customers computer. It connects fast and allows for support Cons Sometimes when connecting to customers widows of programs open behind other windows. So this makes you minimize other windows. Also that it temporarily installs in the temp folder. If Windows security is set to not allow this the program cannot be used. Review Source Response from Techinline August 22, 2018 Hi Craig, Thank you for sharing your feedback and for being our valued customer! If the app opens behind other windows, simply click on the FixMe.IT taskbar to make it active - this way you won't have to minimize other windows. Regarding the installation of the Client app, it is downloaded to the temp folder by default. If you need to permanently install the FixMe.IT Client app on the remote user's PC, you can use one of the options described here: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer Best, Dan | Techinline seth L. Network Engineer Used the software for: 1-2 years ### "Love remote aoftware" May 17, 2018 5.0 Pros So easy to use.. and to explain to clients.. unattended access is very important for me. love being able to setup and servers Cons Price is a little steep.. but worth every penny. needs mac interface.. to complete the service.. Review Source RH Rich H. Owner Used the software for: 1-2 years ### "Great value for the money but lacks a very helpful feature" June 14, 2018 4.0 Pros For the most part, the software works very well. I have been able to connect to nearly all of my client computers. I do like the ability to have a person for to fixme.it and start a support session for a "one off" support call. Cons I'm still waiting for the ability to have multiple logins (not simultaneous) for a single account. I need to be able to give a specific person access to a group of client computers for remote support. I.e. If I have groups named Client A, Client B, and Client C, I want to another person be able to log in with their email and password and have access to Client C computers. There is also a minor issue of some sort with Server 2008. On a regular basis I am not able to connect to that computer. It appears the connection works but I never get the screen for remote access. When that server is rebooted I have access for a few days but then something happens and I can only RDP to that server. Review Source Response from Techinline June 18, 2018 Hi Rich, Thank you for sharing your feedback and for being our valued customer! Regarding the issue with Server 2008, please submit a ticket to support@techinline.com so that our support team could investigate the issue and provide any necessary assistance. Best, Dan | Techinline RS Ryan S. President Used the software for: 2+ years ### "Satisfied overall" March 29, 2018 4.0 Pros Ease of use and it's features for supporting multiple displays. Addition of ability to control more than one computer at a time was a great update. Cons Wish they had a way to set it to low bandwidth so that high res background pictures would not attempt to send over slower connections or to tell it to not send so it improves user experience when bandwidth is limited. Review Source Response from Techinline April 2, 2018 Hi Ryan, Thank you for your feedback and for being our valued customer! To speed up a slow remote connection, you can specify image quality during Remote Desktop Control/View. To do that, click the Options button on the session toolbar and choose Image Quality => High Speed (displays the remote desktop as an 8-bit color image). Best, Dan | Techinline JM Janet M. Owner Accounting Used the software for: 2+ years ### "Fixme.IT works for me" June 2, 2020 5.0 Switching to this product increased my productivity with my clients and reduced any stress for them to connect us remotely. Pros Simplicity for my clients to connect with me. I used to spend way too much time connecting just for a short session. Also, the Unattended Access allows me to do my work for my clients on my schedule instead of having to depend on someone allowing me in. Cons I can't think of anything to say as a con Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: 2+ years ### "FixMe.IT is Great!" December 14, 2018 5.0 This software allows me to perform remote IT sessions without the need to travel to the client on many occasions saving me time and money. Pros This software does everything I need. It allows me to perform remote sessions with clients as well as unattended remote sessions. It is not real fancy but does everything I require at a fair price. I have been using this software for 4 or 5 years now. Cons There is nothing I dislike about the software. Review Source Daniel B. IT Technician Accounting Used the software for: 6-12 months ### "Very easy and simple to use, drag and drop feature and multi sessions." February 7, 2018 5.0 Pros multi monitor support is ideal for ease of use. being able to copy files to and from a remote session via drag and drop is very helpful. Cons Fixed bar at top is useful but gets in way of full screen tabs, can me made to disappear but I prefer the persistent appearance, if it could be made so the remote screen shows below this when on a full window would be perfect. Review Source BG Bob G. CEO Used the software for: 2+ years ### "reliable, fast, easy for me and my customers to use" June 29, 2018 5.0 Pros The service's reliability is very good- near 85 percent of connections without any loss of connectivity during sessions. Cons The loss of connectivity during sessions, once a loss occurs, seems to recur often. These losses effect me sometimes often. Review Source Response from Techinline July 4, 2018 Hi Bob, Thank you for reviewing FixMe.IT and for being our valued customer! Sorry to hear that you've been running into frequent connectivity issues lately. FixMe.IT guarantees a fast and stable connection to any machine located in any environment, so normally working with the application shouldn't result in any dropped connections. Please reach out to our support team at support@techinline.com - they'll provide all appropriate assistance with getting these issues resolved. Best, Dan | Techinline BC Bruce C. Sr. Systems Consultant Information Technology and Services Used the software for: Less than 6 months ### "I have been very pleased with the my overall experience. Product works well." May 22, 2018 5.0 I do not have to leave my office to service my multi-national customer base. Pros Ability to connect to multiple computers at the same time, is a very useful. As an I.T. professional, I routinely connect to many computers at once, when deploying many computers at once. Or when stopping a virus attack, I can quickly get to all computers on any network I need to. Cons Techinline Ltd billing system, no grace period. they claim 1 day but haven't seen that yet. keeps cancelling my service, if payment is not received on 1st attempt. Other suppliers will try more than once before cancelling anything. Review Source Response from Techinline May 25, 2018 Hi Bruce, We rely on a third-party platform, Bluesnap, to handle our billing matters. By design, the Bluesnap system cancels a declined order on the following day after the original failed auto-renewal attempt. The main purpose of this is to ensure that there are no subsequent repeat charge attempts whenever any payment is declined. At the same time, we assure you that the FixMe.IT application provides a 1-day grace period, which means that we keep your subscription active for 1 full day whenever the auto-renewal payment is not processed by Bluesnap. We also reach out with a failed renewal notice and provide instructions for submitting the payment. After one day, i.e. when the subscription expires, you may use the 'Renew License' option within the Expert app to submit the payment. If you have any further questions, please don't hesitate to contact our sales team at sales@techinline.com. Best, Dan | Techinline LT Leonard T. IT Manager Financial Services Used the software for: 2+ years ### "Excellent Remote Management" November 6, 2018 5.0 Pros Great tool for managing dozens of client computers Cons used to be lackign features, but is a lot better lately. I would like it to work better with remote systems that have more then 2 screens. I use it a lot in 6 screen clients and its a pain. Review Source Response from Techinline November 16, 2018 Hi Leonard, Thank you for reviewing FixMe.IT and for being our valued customer! When connected to a remote computer that has 2 or more screens, FixMe.IT shows all displays on your local screen by default. To simplify working with remote systems that have multiple monitors, you can take advantage of the multi-display tool, which allows you to switch between individual screens you want to work with: https://docs.fixme.it/features/using-the-multi-display-tool Best, Dan | Techinline NS Nina S. President Computer Software Used the software for: 2+ years ### "Great software" June 12, 2020 5.0 We are able to offer superior customer service with this product. Pros We use the "unattended access" with most of our clients because this allows us to connect with their desktops from the second we pick up the phone. We can often connect with them by the time they finish talking, and resolve their problem very quickly. Cons We have not encountered any negatives with this product. Review Source JR Juan R. IT Manager Used the software for: 1-2 years ### "does what it needs to, good enough remote experience" May 1, 2018 3.0 Pros ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time Cons too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service Review Source Response from Techinline May 8, 2018 Hi Juan, 1. If you mean that the remote user needs to click on the 'Accept' prompt when connecting to the expert, we're planning to get rid of this very soon. Please stay tuned for updates. 2. We're unaware of any issues with QHD support. FixMe.IT supports all screen resolutions up to 4K. You can take advantage of the application's scaling settings to adjust the remote screen according to your needs or preferences. Please see this video for more details: https://youtu.be/NoryfEpF-CE 3. You can enter admin credentials on the remote machine. However, certain tasks require the end-user's input by Windows design. Best, Dan | Techinline JB Julian B. DIrector Computer Software Used the software for: 2+ years ### "Excellent product for remote support" April 12, 2019 5.0 I have been using the software for a number of years having moved from a competitive product. FixMe.it offers a very high level of functionality for the price and this makes it stand out from the competition. Pros Its quick and easy to establish sessions with clients when performing remote support and demos etc. Software is fast, stable and works well and is rarely defeated by company firewalls. Cons There is no Mac client but generally this is not a problem for me. Review Source VR Verified Reviewer Owner Used the software for: 2+ years ### "It just works." November 29, 2017 5.0 It allows me to take care of my client's computer anywhere in the world, from wherever I happen to be. Pros When a client needs help it's easy to talk them through the connection process, and the service is very reliable. And, unlike the competition, the price is reasonable. Cons Other than I can't use it with clients who have Macs, which is a big limitation, I really don't have anything negative to say. Review Source FS Fraser S. I.T Manager Computer & Network Security Used the software for: 2+ years ### "This is a great alternative to LogMeIn, Teamviewer and other such tools." April 9, 2018 4.0 Cost effective and fast remote control for unattended and one off connections........exactly what you need. Pros Simple and reliable as well as being great value for money. Slowly but surely features are being added such as the recent update to allow multiple remote control screens at once (previously you could have multiple connections, but only remote control one at a time) Cons Software doesn't support OSX so I'm forced to use Teamviewer for my OSX customers. Also it would be nicer if the app was also web based so we could use any computer to remote control etc without installing software, even if it was more limited. Review Source DP David P. Quality Eng Mgr Medical Devices Used the software for: 1-2 years ### "My company switched from using WebEx to FixMe.IT and it was a huge improvement." November 2, 2017 4.0 Being able to establish a session with a user quickly is very important and that's probably the biggest strength. Pros The thing I like most is how fast it is under normal circumstances. As I said, we switched from using WebEx and it felt like it took several minutes to start up a WebEx session where as with FixMe we can get a session started very quickly, especially if it's with an experienced user who knows how to start a session. Cons One main problem comes to mind. Performance when customer is on WiFi can be poor. Sometimes when we're helping a user who has WiFi, the session will seem to freeze up for around a minute and then will pick up again with a reasonable level of lag (like click response time is 1 or 2 sec behind) that is understandable. Review Source tS tamer S. Systems Engineer Telecommunications Used the software for: 2+ years ### "Good Tool for Good Price" April 12, 2018 4.0 price and its good tool for IT support Pros Price of course, easy to use, if you login to a domain environment it will prompt for domain admin credentials, some other application doesn't, it will keep session available when you switch user name or logout. love the last update multiple session at the same time. I totally recommend this application Cons Need few more features like screen that will have more details about the computer you are connected to: ip computer name. I also notice the client id the host give you is not the same after you connect the session, that is all I remmber Review Source GH Giles H. Managing Director Computer Software Used the software for: 2+ years ### "A good remote-access program" June 11, 2020 5.0 Very easy - so that's why I've been using Fixme.it for some years Pros I use other remote access software but I prefer this one in many ways. Firstly, as I have more than one PC I need to be able to use the software on more than one. The other remote access software has to be licensed for each machine in spite of the fact that it's only me using it. It's very easy to instruct my customers to log in and the unattended access facility works very well. Cons I find the file transfer facility nowhere near as user friendly as Team Viewer, it's ok for one file at a time but Team Viewers explorer type screen allows multiple files and folders to be transferred easily. Review Source Joey T. Technology Integration Used the software for: 6-12 months ### "It's a great solution that does everything I need for the price." June 4, 2018 5.0 Easy remote access to client either unattended or on-demand. Pros It's easy to install and it always works. It's also very easy to direct a client to the support site and install the software. Cons It would be nice if there was an iPad and/or iPhone administration app so I could use the service on different devices. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.