# Page 6 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 126-150 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RT Richard T. Owner Information Technology and Services Used the software for: 1-2 years ### "The Right Remote Access Tool for Me" June 16, 2020 5.0 I love that I can jump from desktop to desktop, despite being thousands of miles from my clients, and those clients being more thousands of miles from each other. Pros My home base is very remote; I needed a remote solution that was stable, secure, inexpensive, and allowed concurrent connections to multiple clients without requiring a lot of bandwidth. FixMe.IT satisfied all of my requirements. Cons One of the key requirements for my purchase was 2 part authentication, which FixMe.IT has, but I would feel more secure with the authentication coming through SMS/text rather than email. Review Source EG Ethan G. IT Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Review for Fixme.it" May 14, 2019 5.0 I have been able to seamlessly resolve all desktop issue with all users who are based outside of my current office Pros Easy to use logging on as admin is seamless little delays when connecting easy for user to allow connections Cons No computer info or history of connections Difficulty connecting back when loss of connection Alternatives considered [Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/) Reason for choosing FixMe.IT Price, ease of use for user Review Source CA Cengiz A. Senior Technical Support Engineer Information Technology and Services Used the software for: 6-12 months ### "FixMe.IT makes remote support quite easy" September 24, 2022 5.0 FixMe.IT offers a practical way of remote desktop connection and that would be quite pleaseing if they could offer a better support experience. Pros FixMe.IT is by far the most practical way of remote desktop connection and it offers great features for remote support. Cons FixMe.IT works quite fine in terms of features and functions aspect however I am not able to state the same for the support side. Review Source jK jeff K. Owner Information Technology and Services Used the software for: 2+ years ### "excellent persistent remote support & access software" March 19, 2019 5.0 Great company. Good access to developers for bug fixes. They continue to roll out more/better features rather than sitting around cashing checks. Pros Loads quickly, light footprint, can use on the road in less than 1 minute, good support for multiple screens, will do drag/drop file transfers. Cons Prefs are tied to IE so resetting IE wipes out stored prefs. Does not take long to reset them though. Review Source EL Edgar L. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Excellent value" May 10, 2020 5.0 Pros Easy to use, inexpensive, very reliable, supports multiple remote sessions at once. Cons Really needs a Mac, iOS, and Android version for cross platform support. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing FixMe.IT Price Review Source Andrea D. Engineering Specialist Information Technology and Services Used the software for: 6-12 months ### "Remote Desktop Control made for IT Professionals" August 21, 2018 5.0 Pros FixMe.IT's servers are always fast and stable, It is simple to direct users over the phone to start the Support Session, it automatically checks for proper local-admin privileges and will prompt the user for credentials if needed. FixMe.IT was made with IT support professionals in-mind; it never has a problem viewing and clicking-through UAC dialogs, and the additional features such as Unattended Access and File Transfers make Remote Support a breeze. Cons per month per user price seems steep, however, is a reasonable price for such powerful software, and seems extremely competitive compared to other similar products. Review Source VR Verified Reviewer Senior Systems Support Specialist Retail Used the software for: 2+ years ### "I use Fixme.it everyday and it works every single time." May 4, 2018 5.0 Pros Ease of connecting to clients and their joy at my 'magic.' The ability to control their desktops, install if they need me to, uninstall if they need me to, reboot if necessary and then reconnect without the client having to do anything. Cons I can't think of anything the least bit annoying about the software. I like everything about this software. Review Source CH Chris H. Owner / IT Consultant Information Technology and Services Used the software for: 2+ years ### "FixMe works for me" February 24, 2020 5.0 Pros Fixme.it is quick and easy for both me and my clients. Cons Please add support for connecting to Apple MacOS computers. It would also be great to require an extra factor of authentication (eg. host password) when connecting to a unattended computers. Reason for choosing FixMe.IT One of my major clients used fixme.it internally and they encouraged me to use fixme.it Review Source DB Don B. Sales and Support Engineer Telecommunications Used the software for: 2+ years ### "Reliable and cost effective way to remotely support our customers" December 19, 2017 5.0 Cost effective and easy to use Pros Easy to use! Being able to connect from my session to several remote devices simultaneously to be able see the whole issue is great! Cons Lack of support for connecting to MAC PC's. Still have an issue of having to spell out your URL to a client and then have to explain each time that \_\_\_\_\_.IT is a legit website domain. Review Source VC Vincent C. Call avoidance technician Printing Used the software for: 2+ years ### "Great, simple program. However, I still prefer teamviewer. " July 16, 2018 5.0 ease of use. Pros Ease of use. Simply send the client to fixme.it > start support session> run/open/install > provide technician with 6 digit client ID Cons Inability to bypass UAC. Inability to run at service (instead of having the dialogue box open in order to maintain connection) Review Source Response from Techinline July 17, 2018 Hello Vincent, Thank you for taking the time to review FixMe.IT - your feedback is very valuable to us. There shouldn't be any issues in using FixMe.IT with UAC. Please reach out to our support team and we'll assist you further. Thanks again for your valued and loyal business, and we hope to hear from you! Serge from FixMe.IT JP James P. Office Manager Used the software for: 2+ years ### "Brilliant I.T Support Software" March 13, 2018 5.0 We have tried a number of products and this is certainly our favourite Pros Great unattended features that can be shared through all employees using the tool making remote access to customers systems much easier. The software gives a clear view of which system are online and which aren't. It is also very easy getting a customer to start a session when using the software. Cons Doesnt work on mac. Copy and paste to clients PC could work better When you run out of licenses it doesn't tell you who they are in use by which means shouting round the office Review Source MG Michael G. Programs and Systems Administrator Publishing Used the software for: 6-12 months ### "FixMe.IT is easy to use and has a good price for the number of unattended client installs." May 31, 2018 5.0 Pros Easy to use Clean and simple interface on the Expert application Easy to organize unattended clients All basic remote support software features are there Cons Windows only (Mac support would be nice) Auto-login will often hang Being able to send files from the Expert application to the remote client would be a nice feature Review Source Response from Techinline June 4, 2018 Hi Michael, Thank you for sharing your experience and for being our valued customer! FixMe.IT offers three options for transferring files between the Expert and the remote user, as well as between multiple remote users. You can send files via drag-and-drop, copy-paste and the 'Send File' button. Please see the following demo video for more details: https://youtu.be/1qLCOUBsf5c Best, Dan | Techinline SL Shay L. iT SUPPORT Non-Profit Organization Management Used the software for: 2+ years ### "Awesome product, service us really good" October 26, 2017 5.0 Supporting users anytime , really quick, without the needs of installing any other third party applications or add on. Pros The easy graphic user interface, included some great features, that help supporting our users. The simplicity of the product is really amazing, thanks you for a great service and support. If you are looking for a quick and simply remote tool, this is the one for you! Cons The options, to revoke service still available for users , and they can remove the service at any time, it would be great, if you can take this option out. Review Source MH Martin H. MD Used the software for: 2+ years ### "Simple product to use, easy to get customers connected or to get on with unattended clients." May 21, 2018 5.0 Pros FixMe.IT is really simple to use and has some useful tools: file transfer is simple, as is screen sharing, plus you can use a pen to highlight things on the screen or change the mouse to a red dot to guide people around the screen. And the software is inexpensive when you consider you can run both new remote support sessions and unattended clients from the same console. Cons The ONLY issue I have with the software is that it is not the quickest to connect and sometimes you are left wondering what is going on. Review Source Chris W F. President, CEO Information Technology and Services Used the software for: 2+ years ### "No need for customer support." January 30, 2019 5.0 The platform allows me to remotely access my computers in the office, provide remote support for my clients and is a key part of my business operation. I am very satified with the product. Pros Easy to use, scalable and efficient, all for a fair cost. Cons I have no dislikes, I have had no issues and the interface is simple. Review Source JM Joe M. Field Representative Insurance Used the software for: 2+ years ### "Use Daily" January 5, 2019 4.0 Our small business does daily Technical support and Training via fixme.it. The stability and reliability are at the forefront of the fixme.it's features. Pros This program runs well for the tasks at hand. The interface is intuitive and easy to grasp. Cons Requires a good internet connection. This isn't so much an issue with the software itself though. Review Source Jonathan G. System Administrator Hospital & Health Care Used the software for: Less than 6 months ### "I <3 Fixme.IT!" November 30, 2019 5.0 I've been using for a few weeks now in my org and I have to say I <3 Fixme.IT over all the other remote admin vendor products we've used. It gets the job done, is super simple, doesnt need admin credentials to install the client. It just works! Pros This software is great! Remote Administration tool allow you access to a PC using a simple 6 digit code. Once online, you can remote control the session and do all the things you need to remotely. The best part is that you dont log out during reboot and logouts! You can see the login screen! Cons So far, I havent found anything too terrible. The layout could be updated. Thats about it though. Review Source MW Matthew W. EVP of Technology Used the software for: 2+ years ### "Use daily for work - no issues at all, works great!" April 9, 2018 5.0 Pros The latest update allowing us to have multiple desktops open and switch between them has been a gamechanger. Unattended access is fantastic, and we haven't run into any showstopping issues yet. Cons No Mac client or ability to remote into a computer from an Android device - those two would put it over the edge. Review Source JL John L. Director Information Technology and Services Used the software for: 2+ years ### "Good product, we've been using it for years" June 19, 2020 5.0 Pros Ease of use Speed Easily customisable Easily deployable Cons No IOS or Android client or manager Limited to 150 machines Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Review Source HD Harold D. Owner Computer Hardware Used the software for: 2+ years ### "Easy to use for pro and client, nothing to learn and quick to setup and use." July 6, 2018 5.0 Remote support for clients so I can bill while at the office doing other work. Really helps to get an idea of what the problem is before going on site for something that can be fixed quickly via remote. Pros Never a glitch, freeze or drop. Easy to setup and use. Survives a reboot and is a better value than Teamviewer, or AnyDesk. Product does have real support if needed. Cons Program does not update itself. If client has not used the program in a while, they have to download a new installer. Review Source Response from Techinline July 9, 2018 Hi Harold, Thank you for your feedback and for being our valued customer! Please note that the client app updates automatically if it's permanently installed on a remote computer. Otherwise, the remote user will have to download the app from fixme.it each time they require assistance. For more information on how to permanently install the FixMe.IT client app on a remote PC, please see the following article: https://docs.fixme.it/features/installing-client-application-on-a-remote-computer Best, Dan | Techinline VR Verified Reviewer CEO Used the software for: 2+ years ### "Works well, we have been using it for years." May 17, 2018 4.0 Pros It is easy to use and does everything we need, clients can access it with ease and the url is short and easy to remember. Cons There are no Cons to mention at this time as we use it specifically for attended remote access. we screen connect for our unattended access. Review Source DJ Destry J. Owner/President Information Technology and Services Used the software for: 2+ years ### "Best thing we have ever found!" March 30, 2017 5.0 The product itself is amazing, and JUST WORKS. The pricing is fair, and the ability to seamlessly work with UAC and unattended access is awesome. I really love the support though. Simply skype them and sometimes your questions and suggestions get updated right on the spot. They are also always open to customer recommendations, and even several of mine have already been implemented. GREAT COMPANY. Pros Support. Awesome support. Cons Anytime I have a complaint or wish list item, I'm always greeted with a "yup, we're working on that and it'll be coming soon." And it does! So no cons. Review Source PM Phil M. Director Information Technology and Services Used the software for: 2+ years ### "Great Remote Support Tool" July 6, 2020 5.0 Pros I'm able to deploy the unattended client to allow me to access my more troublesome clients, while leaving icons on the desktops of the rest. Cons It is only for Windows-based machines, and there is no iOS or Android Expert client, which would let me administer my clients from my smartphone or tablet. Review Source RB Robert B. Orincipal Computer Networking Used the software for: 2+ years ### "I've been using for over 3 years after switching from a software vendor product. Meets my SMB needs" September 6, 2017 5.0 Added support benefit and feature for my clients. Allows me to differentiate myself from competition Pros Easy to use and manage. Pricing model fits my business size. The feature set is a great value compared to competition. Cons Nothing. Would like heart beat monitoring added in future to ensure network uptime and unattended pc Review Source CT Curtis T. Owner Computer Networking Used the software for: 2+ years ### "Good solid remote desktop tool that doesn't require install and gets past most firewalls." June 5, 2018 4.0 It allows me to do my job from wherever. Pros Easy to use, doesn't require install, get through most firewalls. Support has been there to help all the time. Cons Keyboard will stick on caps lock some times even though local caps Lock is off. Nothing else it works great Review Source Response from Techinline June 6, 2018 Hi Curtis, Thank you for reviewing FixMe.IT and for being our valued customer! Could you please submit a support ticket to support@techinline.com with more details about the keyboard issue you're experiencing? Our team will investigate it and provide any necessary assistance. Best, Dan | Techinline Talk to a Capterra advisor for free and get results within 15 minutes.