# Page 7 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 151-175 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DF David F. Associate IT Manager Biotechnology Used the software for: 2+ years ### "Review Fixme IT" May 27, 2020 5.0 We like the tool. It makes our job so much easier to be able to support our end users. We just wish there was an option to support smartphones/tablets. Pros It is very easy to use and was easy to deploy to company Cons Lacks support for smartphones/tablets. Would be a great tool to support iPhones/iPads Reason for choosing FixMe.IT Ease of use, excellent value. Review Source RB Robert B. Principal Information Technology and Services Used the software for: 2+ years ### "Value Driven Remote Support and Management Tool" April 2, 2019 5.0 I have been using this product since very early in its inception. Great support team behind the product. Easy to setup and use. I like the ability to draw on screen and record sessions. Pros Ease of use and setup. Unattended Support. Cost effective for small and independent IT shops. Cons I've been happy with updates and additions over time. Review Source MH Margaret H. Owner Information Technology and Services Used the software for: 2+ years ### "FixMe.It consistent service and value" May 27, 2020 5.0 Pros Ease of use for our company and our customers. Cons Annual renewal has not been ideal, but I adjusted. Review Source DD Duane D. Owner Information Technology and Services Used the software for: 2+ years ### "I've been using Techinline (FixMe.IT) for several years. It's been dependable and a great value" March 27, 2018 5.0 saved money over other options. helped me provide better service to clients. Pros \- simplicity: Software is focused on handling the most important tasks well. - price: I haven't checked recently, but when I signed up for FixMe.IT, they were about half the price of the nearest competitor. - features: Unattended access, reboot & reconnect Cons \- the name: While "FixMe.IT" is very clever and short, it's somehow difficult for users to understand over the phone. "F" and "S" are often indistinguishable, and once people hear "Six", their brain can't make the switch to "F". It's a minor annoyance at the beginning of the call, but it happens all the time. - doesn't work with Macs. Originally I had one Mac user to support, but now I have 3 or 4 and the list is growing. It would be very helpful to have just basic remote control of Macs. Review Source RD Randy D. Head of IT Computer Software Used the software for: 2+ years ### "I switched from LogMeIn primarily because they kept increasing there pricing but prefer FixMe" September 25, 2017 5.0 The ability for a very reasonable price to connect to anyone's pc simply and quickly. Pros I enjoy the ease of use and simplicity when connecting with another user. The file transfer feature is a great bonus and one that LogMeIn did not support when I used them. Cons The only thing I wish was different is the Unattended Client screen. I just wish you could adjust the layout permanently. I prefer having the Connect button next to the client name and have to adjust it every time I open the Expert software. Review Source AR Armando R. Billing Manager Medical Practice Used the software for: 1-2 years ### "Experience has been awesome and very positive" January 12, 2018 5.0 Able to remote into my 15 locations, nationwide. Pros I like how easy it is to use, very user-friendly and connectivity is instant. Very easy to get my offices to remote into their computers. Cons I really dislike that beeping sound when recording. Really loud and I don't think it serves a purpose. If they want to leave it on, at least give us an option to turn off or on in settings Review Source Response from Techinline January 15, 2018 Hi Armando, Thank you for your feedback, and for being our valued customer! Regarding the loud beeping sound when recording a session - in fact, there should never be one. I've just went to double-check it, and there's no sound either on the expert or on the client side. We'll surely investigate this further. Best regards, Dan | Techinline DS Damian S. Owner Used the software for: 2+ years ### "Excellent product for the price not another product out there that does what this does for the money" March 19, 2018 5.0 Remote support not having to go onsite to help my clients. It allows for better service. Pros I like the features built into the application. Made remote support much easier for myself and my clients. Cons The only con I can say about the remote support application is that it doesn't do the actual support for me. Review Source NM Neil M. Director Business Supplies and Equipment Used the software for: 2+ years ### "Works really well but just missing a few features" April 6, 2018 4.0 We are able to offer remote support for our equipment without the cost of making a physical visit. Pros Its very simple to use and always available. Good value for money and have never needed support. Our customers find it easy to accept a connection without being concerned about virus's or malware. Cons Not knowing who the current user is and if they are really using it or have just left it connected. Have to risk disconnecting the other user to make a new connection. Would like an android connection. Review Source GV Gus V. President Used the software for: 2+ years ### "I use Fixme to provide technical support for my clients on a daily basis, and I absolutely love it!" February 20, 2018 5.0 Quick access to my clients Pros software is very user friendly, you can setup up to 150 unattended computers, access a remote computer in seconds, price Cons FIxme is not compatible with OS X. I would also like to have an option to upgrade my plan to support more than 150 unattended computers Review Source AG Allen G. Owner Information Technology and Services Used the software for: 1-2 years ### "My experience so far has been great. " May 18, 2018 5.0 I can easily connect with my customers for 1 on 1 troubleshooting or web-based training. Pros When we switched over to this software, we were looking for something simple that would allow us to log into our customers computers and perform technical support or training online. This program has been very easy to use, easy to explain to customers how to start it on their end, and pretty robust in terms of getting through firewalls (we had some customers that we could never connect to with our previous software) Cons There is really nothing that I dislike about this software. It does exactly what I want it to do, with minimal effort on my part. Review Source BP Bob P. IT Manager Hospitality Used the software for: 6-12 months ### "Best most reasonably priced remote software we have used. " March 22, 2018 5.0 Allowed us to service and manage computers in areas away from our corporate office. Pros I am the IT administrator of a medium size corporation and my field personnel use this software on a daily basis. It is easy to use and is one of the best investments we have made. The unattended computer feature is a great addition to the software and with it we manage locations in two states and nine locations. Of all the products we tested, FixMe.it was the best software for our purposes. The couple of times I contacted customer support I was immediately helped by a knowledgeable employee and resolved my issues promptly. Great product!! Cons I can't say we have found any "cons" , there is always room for improvements in any software package but we have found nothing to complain about with FixMe.it. Review Source JN Jose N. manager Used the software for: 1-2 years ### "works well and is very stable" October 19, 2017 4.0 Pros easy to deploy and features work well and the overall cost is great compared to the competition. Interface is reasonably fluid Cons the name - hard to convey over the phone. I am having to text fixme.it The interface for the Accept part needs improvement. Sound and better graphics could allow users to realize they need to do a click. I am having to do that all the time, even with regular users. Review Source Response from Techinline October 24, 2017 Hi Jose, Thank you for reviewing FixMe.IT and for being our valued customer. Based on the feedback we've collected during the past few months, we've decided to get rid of the Accept prompt. This will happen very soon, so please stay tuned for updates. Best regards, Dan | Techinline EO Eoin O. Owner Computer Hardware Used the software for: 1-2 years ### "Easy to use and easy for customers to install and use also" July 12, 2018 5.0 customers that would normally be uneconomic for me to have due to distance from shop become regular customers Pros I have found it to be faster than other programs of its type even on poor broadband connections. It is easy to navigate no complex menus. Easy to customize with own logo and details for client installs. Ease of use for new customers (that is for them to login to website and download). Great tool for showing remote customers how to fix a problem they are having. File transfer also easy to use. Cons Not able to use on customers with macs. Also would be handy to have an option to limit customer control while you are logged on. Review Source MM Mauricio M. Owner Computer Networking Used the software for: 1-2 years ### "This is an awesome Software!!!!!!!!!!!!! Works Perfect!" September 14, 2017 5.0 I save tons of time driving around the city. I can fix almost anything remotely thanks to this software!! Pros Very easy to use, I have used it for years and have never had a problem with it. I am an IT consultant and I maintain many commercial accounts. I use this software to remote into my workstations. I tried many other options out there, including Teamviewer and others and none are as easy and problem free as this one. Cons The only thing I can list as a con is that it is a little pricey. Subscriptions I think should cost a bit less. I am not saying it's not worth it, I will continue to pay the subscription because it is so great!!! Review Source Shaun D. Owner / Computer Technician Computer Hardware Used the software for: 6-12 months ### "Fully featured remote support software, much better pricing plan than any other I found" August 17, 2018 5.0 Minimal need now to visit customer homes & businesses Pros Price plan is pay as you go & very reasonable, I am a self employed IT engineer & remote support is invaluable in our trade, fixme.it allows me to support customers without huge outlay Very fast remote access Ability to add 'unattended client' for regular customers Cons Could do with an option to have a fixed ID for some customers, without unattended access so their computers could be supported in the future, maybe just change the password every use rather than having a new ID each time Review Source vS vikas S. Manager Education Management Used the software for: Less than 6 months ### "Review FixMe.IT" March 4, 2023 5.0 Time and cost savings: FixMe.IT enables technicians to remotely access and control desktops, servers, and mobile devices without traveling physically, reducing travel time and associated expenses.FixMe.IT can help businesses streamline their technical support processes, reduce costs, and improve customer satisfaction. Pros Fast and secure: FixMe.IT uses high-performance servers and secure encryption protocols to ensure fast and secure connections between remote computers, helping to minimize downtime and prevent data breaches. Cons Lack of mobile support: FixMe.IT does not currently offer support for mobile devices, which may limit its usefulness for technicians who need to provide remote support on the go.No built-in video conferencing: FixMe.IT does not have built-in video conferencing capabilities, which may make it difficult for technicians to communicate effectively with clients during remote sessions. Review Source MH Markus H. Owner Information Services Used the software for: 6-12 months ### "Found a good solution especially for remote support" November 2, 2021 4.0 Pros Easy to guide a customer to to a remote session. Nice features in order to assist the slient. Cons One item I'm missing is that after a session is ended that the screen is locked. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing FixMe.IT Price Review Source MC Marlene C. Senior Technician Accounting Used the software for: 1-2 years ### "It was great" January 19, 2018 4.0 I have recommended it to several people already. I am able to work from my desk instead of driving hours to the customer location. Pros I like the ability to use multiple screens for a customer. I also like to be able to connect to several different clients at a time. It saves me a lot of time when I can be working on another person while waiting for a process to finish. My customers love it for the easy of connection and I like the security. Cons My least favorite is although I can view multiple screens I have to scroll back and forth between them. Sometimes an error message pops up but I am on a different monitor and can't see it. Review Source Dave Z. President Used the software for: 1-2 years ### "I have used everybodys remote access software - yours is very easy to use and very capable software" December 4, 2017 4.0 Pros the price is good for the features you get - its very easy to use both as unattended access as well as a remote "helpdesk" software Cons The software is great for my remote windows pc's however - a good many of my clients use both osX and ios devices and Im not able to provide them remote support on those products. I would really like it to support osX and ios Review Source FC Frank C. President Computer Networking Used the software for: 2+ years ### "Great Software! Makes accessing my customers computers/servers easy and saves time." January 12, 2018 5.0 Pros Easy to use. I often use the file transfer feature and the unattended client access (especially for servers). Cons Multiple monitor support could be better. Right now when I connect to a remote computer that has two monitors (and my computer has two monitors), both of the remote monitors only show up in one of my monitors and it is extremely small to read. You can view one remote monitor at a time, but that is not convenient. Review Source JC Jose C. Software Engineer Information Services Used the software for: 6-12 months ### "Easy to use and does what is supposed to do" November 7, 2017 5.0 I am able to provide assistance to my most needed clients Pros This software does exactly what is set to do. It makes it easy for the user you are trying to help to install a client on their machine by simply visiting a url. You get a connection status update on your end. After that, you click to connect to your client. The interface is simple to use. I never had any problems or slow downs while using the application. Cons There were no problems that I experienced while using the application. If there is one, it will be price. But from all the other programs I reviewed, it was the least expensive . Its actually not bad. I wish there was different tiers of usage. All the other programs I tried were more expensive and more difficult to use. Review Source VR Verified Reviewer Tech Support Information Technology and Services Used the software for: 6-12 months ### "FixMe.IT Allows for Remote Support in a Hurry" March 21, 2020 4.0 My overall experience with FixMe.IT is that it is as fast and effective to use to remotely connect with someone as it claims. Pros The best thing about FixMe.IT is that it allows tech support professionals to quickly and easily invite a user to accept a remote support session. Cons The process of connecting with a user is quite simple, but it could be made even simpler for non-technical users to allow the remote session (for instance, better clearly worded instructions on their side as they attempt to let IT connect to their desktop). Review Source LR Lynnell R. CPA Used the software for: 2+ years ### "Easy to use for quick fixes with clients." May 13, 2018 5.0 Saves me time assisting clients online rather than getting back-ups or having them send screen shots. Or even go to their location. Allows me to pull unusual reports quickly and know I'm getting the right info on the client's software. Pros Offers secure quick connection to assist clients. Clients appreciate that I can log in and see what they see within seconds and fix the problem and avoid having them send back-ups or screenshots. Cons Clients don't understand the web address fixme.it they really want to have a .com in there! That's when I really wish I could see their screen. Easily solved if I can send them a link to their e-mail. Review Source JC Jeffrey C. Support Specialist Medical Devices Used the software for: 2+ years ### "We've been extremely pleased with this service!" June 6, 2017 5.0 Easier file transfer, multiple monitor option intuitive, fantastic UI...thank you. We have not found any faults with this software. We cannot say that there is anything that we like the least and since it is working quite well, we would strongly recommend to leave it "as-is"! Pros Multi-screen setup is intuitive, File transfer is among the best, connection speeds and reliability top notch. Been using service for many years and there were three outages only lasting a few minutes. Review Source Crory M. Manager, Information Systems Food & Beverages Used the software for: 1-2 years ### "Does what it's supposed to do - and does it quickly and easily." October 23, 2017 5.0 Pros It works. Best thing an IT guy can say about anything. The software is pretty intuitive and hard to screw up. It gives you an interactive session - exactly what you want it to do. Cons Talking some folks through the whole process of "open a web browser" and "go to this address:" can be a little difficult (not kidding.) But the software works. 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