# Page 8 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 176-200 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark C. Network/POS Administrator Pharmaceuticals Used the software for: Less than 6 months ### "Straight forward program that works with an excellent licensing system and very competitive pricing." May 17, 2018 5.0 Pros We like the straight forward interface and usage. Because this software is very competitive on price, we can now set this up for all office users and simply stay under our total seat limit at any point in time. Training all users was easy as the software is very uncomplicated and modern. Cons It doesn't have all the bells and whistles of other alternatives such as process infrmation, mobile, admin centre, etc. For us we never needed those bells and whistles anyway so this wasn't really an issue. Review Source JS Jenny S. Owner Pharmaceuticals Used the software for: 2+ years ### "Decent remote support tool for a reasonable price" May 8, 2019 5.0 Overall, great value for money. Saves time and makes job easier to fix issues remotely. We have tried many remote support programs, and FixMe.IT provides most of the features we need at the most reasonable price. Pros Easy to use on both ends, especially for the end user. Send them a link, get a client ID number – that’s it. Setting up an unattended connection is a breeze. I also appreciate the ability to customize the client app. Their support team is quick to solve any problems, and they are always open to hearing suggestions to improve the software. Cons It would be great if they added the ability to support Mac clients Review Source JS Jonathan S. Director Computer Networking Used the software for: 2+ years ### "Very happy with FixMe.IT is has been a important part of our software suite for support with clients" March 23, 2018 5.0 Reliable product that does what I need at a price I find reasonable. Pros Very easy lightweight software that does what it needs to do. It is easy to get clients to connect and reliably works. Priced well and is part of the reason I use it. Cons No Max OSX support and does not support mobile to my knowledge. I hope that they soon offer these as the lack of this does make we look at other products that could be better suited. Review Source KC Kevin C. President Information Technology and Services Used the software for: 2+ years ### "Fixme remote software " April 13, 2019 5.0 Being an MSP, I use it daily to remote to my customers. Pros The program is very easy to use. I have been a subscriber now for 3 years. Cons I have one specialized program that I use that the numeric keypad will not work with it. Review Source DS David S. Mr Information Technology and Services Used the software for: 1-2 years ### "Cheaper than many alternatives" February 9, 2020 4.0 We need a quick and inexpensive way to get connected to assist our customers and this gets the job done. Pros The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg. Cons It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We would occasionally use Teamviewer with customers and Teamviewer cracked down on that. Unfortunately they were extremely expensive and we settled on Fixme.IT Review Source DM Doug M. Technical Trainer Used the software for: 1-2 years ### "works great except for Apple iOS" October 19, 2017 4.0 saves time, but the website customers go to stinks- people just cant figure out fixme.it they think its .com or whatever but they all have issues getting to it especially when using the Google search Pros allows us to go in and override the UAC usually, used it on a daily basis for tech support for last 2 years Cons We've found that here isnt a way to use it on an Apple platform which a ton of folks use unless that customer is using it via Parallels on their Apple with a windows log in. Apple iOs should be a priority for support and for the folks at Fixme.it Other then that its a nice product Review Source MW Mitchell W. Owner Information Technology and Services Used the software for: 2+ years ### "I've been using FixMe.IT for years" July 3, 2020 5.0 Pros I have seen this product develop over the years. There are always alternatives available but no product gets my business on a day-to-day basis like FixMe.IT. It is easy to use, the file transfer feature is the best I have experienced. It has unattended access, its easy for the clients to connect to without issues. Easy, priced right, works well. What else do you want? Cons I wish the product had more operating systems available. We have other products we have to use as they are on Mac, Linux and Raspbian. Wish this was available. Review Source DD David D. owner Computer Networking Used the software for: 2+ years ### "Simple end user install" May 22, 2020 5.0 Pros This has been the easiest software tool I have used to walk clients through the connection. Cons I would like the option to blank the users screen. Reason for choosing FixMe.IT Pricing and ease of initial install Review Source JR James R. President Computer Software Used the software for: 2+ years ### "FixmeIt Expert" December 10, 2019 5.0 Use to install, train and support our Prism Software package Pros Used this daily to support our 300+ clients that use our software. Saves us time in supporting clients Cons There are no cons in using this software Review Source CI Catalin I. Manager Computer Software Used the software for: 2+ years ### "The best remotly software" March 13, 2019 5.0 It is most simple way to connect at clients to solve the problem remotely Pros It is very simple to use for me and for quest Cons I have nothing I do not like, especially since I have been using it for over 5 years Review Source VR Verified Reviewer Project Manager and Network/Systems Administrator Used the software for: 6-12 months ### "I have used LogMeIn and Bomgar in the past. I really like FixMe.IT" October 17, 2017 5.0 Pros Useablity, Cost, End User ease of use, and functionality are all great qualities this product has to offer. Review Source ML Martin L. IT Admin Used the software for: 2+ years ### "Very efficient way to help employees or work from remote locations" April 6, 2018 5.0 Pros Ability to create a dashboard with Unattended clients I Know when a computer is online / offline I Know who is logged in Easy to install / setup Very fast, almost no lag Cons No way to prevent a user from removing unattended access and support team can't tell when or if this feature will ever be available. Would like to be able to log when client is online/offline. Review Source VR Verified Reviewer Owner Education Management Used the software for: 6-12 months ### "Does save time" December 16, 2019 5.0 Over all works as described Pros We have several remote machines that we need to go into and install software updates regular. This saves us from driving several hours in order to do a 15 minute update on a regular bases. Cons Overall there are cheaper alternatives that we could use, but due to time constraints at the time it was the choice that was made. Reason for choosing FixMe.IT This was selected due to time crunch. No real time was taken to investigate other products. Review Source NB Nathen B. Owner Information Technology and Services Used the software for: 6-12 months ### "Great tool for remote access." May 21, 2018 5.0 The cost is not terrible, like some of the competitors, I come from the era of "free LogMeIn". I was looking for a compliant solution that offered similar features, and this met the bill. Pros Easy to use software, that is launched from a desktop application. Shows if the system is in use, provides file transfers, desktop sharing, as well as unattended access. Accessing clients systems is easy as well. Cons None. I would really like to see a remote monitoring option that would provide emails or a text when a client goes down. Review Source Dave L. Operations Accounting Used the software for: 1-2 years ### "Allows us to easily access clients computer" August 7, 2019 5.0 Pros There are times we have to access a clients computer to make adjustments to their accounting software. This is much easier than trying to walk them through it on the phone. Makes life so much easier. Cons It would be nice if there was a Mac version of this software. I would give it 10/10 then. Review Source Dawn S. Senior Membership Operations Specialist Retail Used the software for: 2+ years ### "Saves me time" January 29, 2019 5.0 I love the I can address issues by seeing the problems from the end user point without trying to visual what they are seeing. Pros This software has saved me hours of time. Now my sales reps are able to leave the computers open to me while they make calls, and I can upload the latest presentation or video from the home office. I've also found it very useful in training employee out of the office on new program applications. Cons It does seem to have issues with some Apple computers but just every now and then. Review Source MS Mauro S. Impiegato Retail Used the software for: 2+ years ### "Software per controllo/supporto remoto" May 22, 2023 5.0 Pros è un software molto semplice e userfriendly per il controllo e supporto da remoto, l'ho utilizzato lato customer cioè i tecnici si collegano al mio computer per le varie assistenze, e posso dire che è molto veloce e facile da utilizzare. Cons probabilmente il sito e tutto il design un po vintage, l'unica cosa che posso dire e di migliorare come aspetto grafico. Review Source JC Jacob C. Employee Used the software for: 1-2 years ### "I really like how easy it is to use" April 12, 2018 5.0 Pros Unattended access, easy to setup, lots of great features, was a very easy process to get started. Highly recommended Cons No desktop app, not able to use with MAC. Review Source Response from Techinline May 10, 2018 Hi Jacob, Thank you for taking the time to review FixMe.IT and for being our valued customer! Please note that the FixMe.IT desktop app can easily be downloaded from e.fixme.it Best, Dan | Techinline NN Nadeem N. IT Manager Used the software for: 2+ years ### "Have used this product for years. I has gotten better all the time. Couldn't do my job without it." March 23, 2018 5.0 Couldn't do my job without it, and it's affordable Pros This software has a minimal footprint but maximum coverage. It just works and it works as if it was designed by user not a marketing expert. It handles multiple screens well and is very reliable. Cons The name, it's hard to say fixme.it over the phone without having to spell it for the end user. This is a time waster. Review Source LF Luca F. Impiegato magazzino Wholesale Used the software for: Less than 6 months ### "Assistenza da remoto" June 16, 2023 5.0 Pros Ottimo software per l assistenza da remoto. La utilizzano i nostri tecnici per collegarsi da remoto e risolvere varie problematiche software direi ottimo e facile da utilizzare. Cons Nulla in particolare, se non a volte che perde la connessione ma forse è un problema appunto della nostra linea Review Source TF Travis F. It System Administrator Consumer Goods Used the software for: 1-2 years ### "One if the best remote software for the money." November 3, 2017 5.0 Better overall remote management of my clients computers that work remotely. Pros I love the ability to send files remotely to my clients and how I am able to reboot the clients computer into safe mode and still have my remote connection to the client so I don't have to talk then through this process. Cons I really don't have anything that I don't like about this software but one thing that could be improved they don't have much control over is when I go to reboot a client sometimes it doesn't bring the computer back online. Review Source KG Katie G. Owner Used the software for: 2+ years ### "Very satisfied with this app for my small business needs. " March 27, 2018 4.0 Pros Ease of use and reliable app. I can use it to take control of user's computer to resolve small issues when an in person visit is cost prohibitive. Cons Not compatible with Mac platform. I handle many Apple/MAC clients and have to use teamviewer. I have inquired about adding MAC capability and was told it would be added but no word has been given. Review Source SP Steve P. Owner Computer & Network Security Used the software for: 2+ years ### "Great value" November 16, 2018 5.0 Pros For the money you won’t find a better value! Cons Not exactly feature rich. Would like to see more features. Review Source Response from Techinline November 22, 2018 Hi Steve, Thank you for reviewing FixMe.IT and for being our valued customer! Which features would you like to see added? We always listen to users' feedback, as it helps us further improve our application, so any feature suggestions would be greatly appreciated. Thank you! Best, Dan | Techinline KD Kevin D. Analyst and Consultant Information Technology and Services Used the software for: 6-12 months ### "The best remote access software I've used to date." January 9, 2019 5.0 If you do tech support, do yourself a favor and get fixme. Techline is obviously a well run company that puts out great products. Pros Reliable automatic scaling is awesome, I hated having to use scroll bars with my previous software. As a tech support person, it has all the features I need and the way the licensing works is great for me. The unattended access works perfectly. File transfer is drag and drop, and speed is very fast. I've been in the tech industry for decades and fixme is the best I've used, both technically, and cost wise. Cons The only reason I knocked a star off is because of the lack of apple support. It's not something I need often but would be nice to have. Review Source KW Kent W. Owner Computer Hardware Used the software for: 2+ years ### "I have been using Fixme for several years. It has always worked." August 29, 2017 5.0 Remote access to computers at a reasonable cost. Saves me a lot of time driving to customer sites. Because it saves me time it allows me to do things I wouldn't do if I had to visit a site. Pros It's easy to use. I don't think there is a limit on the unattended clients so it's simple to drop on customers machines and or servers so that I can check up on them whenever I need to. I don't remember ever not being able to connect to a machine. Cons I have had trouble getting some people to go to the site correctly and not type fixme.it.com. Not fixme's problem but the .it extension is confusing for some people. Dropping files to a desktop is very slow. I will usually use a cloud file transfer if I have to move anything large. 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