# Page 9 | FixMe.IT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is FixMe.IT the right Remote Support solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151861/FixMe-IT/reviews --- FixMe.IT 4.8 (389) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of FixMe.IT ## Showing most helpful reviews Showing 201-225 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DS David S. IT Support Representative Computer Software Used the software for: 2+ years ### "Good quality, easy to use software with some minor bugs and glitches." January 11, 2018 4.0 Pros With the recent update, the ability to now view multiple remote sessions at one time. It is also very easy to transfer files with the drag and drop feature. Cons The application crashes occasionally and sometimes logs me out in the middle of working, saying that I am logged in elsewhere when I'm not. This occurs maybe once every 1-2 weeks. Review Source Ryan B. IT Guru Used the software for: 6-12 months ### "Easy tool for IT pros to use with customers." February 13, 2018 5.0 Pros Love the customization and branding options that we're given. This helps our customers establish trust when working remote with our engineers. Cons Would like to see more options to collaborate with other engineers on the team, like inviting other engineers onto an existing remote session and being able to share each others unattend clients. Would also love to see an option to use Azure AD for authentication. Review Source SS Scott S. President Information Technology and Services Used the software for: 2+ years ### "Very useful and inexpensive" May 19, 2018 5.0 Great remote administration for a very reasonable price. Pros I like that the software tells me if the computer is in use, that's unique, I like the drag and drop file transfer, multiple connections simultaneously. Price is right. Cons I wish there was an app for my mobile phone so I can remote control on the go like LogMeIn for example. Review Source SM Steve M. CIO Information Technology and Services Used the software for: 1-2 years ### "The product works well and consistent. There are not more features than I need." March 9, 2018 5.0 I can support my users much better, and I am not loaded up with a lot of features that I do not need. Pros The operation is easy for my customers/users. They dont fumble with it like other applications when trying to start it, and unattended installation makes it easy for them to call and ask me to look over their shoulder. Cons Unattended access fails on some of my desktops, but I don't know why. This requires me to involve the user and start a session and then install unattended access again. Review Source SS SambetKy S. Network Admin Hospital & Health Care Used the software for: 2+ years ### "Reliable" April 19, 2019 5.0 Good Pros Ease of use for users. Easy for us to connect Cons Restarting client as Administrator becomes a pain specially when rushing Review Source TV Toby V. Technical Support Information Technology and Services Used the software for: 2+ years ### "practical solution but lacks features" May 8, 2018 4.0 allows us to connect remotely to customer PC's in order to provide support Pros It is Easy for the end user and technician to get connected, connection is stable throughout session Cons Not supported by MAC computers and it currently is unable to remotely access a mobile device to provide support such as email setup and/or troubleshooting Review Source Response from Techinline May 11, 2018 Hi Toby, Thank you for taking the time to share your FixMe.IT experience and for being our valued customer! We have always been committed to improving our product in order to provide the best Windows experience possible. However, we do understand the importance of Mac OS and mobile device support, and our development team is currently working towards adding these features to our product. Please stay tuned for updates! Best, Dan | Techinline DC Doug C. COO/V.P. of Technology Information Technology and Services Used the software for: 2+ years ### "Good experience with the product. We use it daily to support all of our customers." July 2, 2018 4.0 Pros Ease of use. It allows us to organize our internal users in groups and that saves much time when connecting to assist the unmanaged users. Cons That it shows in the task bar and loses connection to the FixMe server which makes it difficult for us to connect to those computers setup with unmanaged connections. Review Source WC William C. Director of Operations Used the software for: 2+ years ### "FixMe.it makes remote support simpler. It's second to none and what we use exclusively for clients." June 29, 2018 5.0 I was able to support clients worldwide with a simple setup process for my clients. Pros It is a browser based product that doesn't require bulky installs or complicated setups on the client end. Cons Until recently, we were limited to only one instance at a time. This made performing support task for more than one client difficult. Review Source VR Verified Reviewer Managing Member Accounting Used the software for: 1-2 years ### "Great Product " August 20, 2018 5.0 Overall FixMe.IT has been a major asset for my day to day business. Pros setting up unattended access to my clients books is a snap, and the instructions to start a remote session are simple! Cons I can not log in to Mac computers, as far as I am aware Review Source KH Karl H. IT Consultant Computer & Network Security Used the software for: 1-2 years ### "Amazing Software" December 16, 2019 5.0 Makes my life so much easier. Pros Easy to use and set up for my customers. I use it alot for setups, monitoring and support. Working out in the field, such an easy software to use. Cons Not Mac, linux and mobile support. Some firewalls block due log in. Review Source GS Geoff S. CTO Used the software for: 2+ years ### "Simple and gets the job done" June 14, 2018 4.0 Pros simple and easy to use. The client software has a small footprint. It is easy for the customer to start to software to let the tech connect in. Cons Occasionally it takes a long time for the expert app to load on the techs pc. Also the number pad sometimes duplicates keystrokes on the clients machine. Review Source AD Andre D. Tech Support Used the software for: 1-2 years ### "Great program to remote into a customers computer" February 19, 2018 5.0 Pros Ease of use is great, we are able to quickly get connected to a customers computer and fix whatever issues they are having Cons Doesn't work on a mac and and the initial download doesn't always install properly, clients have to look in download folder to run program Review Source DC Dennis C. Technology Advisor Computer Networking Used the software for: 2+ years ### "Such a great alternative to the Logmein monster who years ago raised my rates on pro." January 15, 2018 4.0 Resonantly priced support options. Pros Techinline has produced a Fast, affordable, easy to use, that satisfies most all of our tech support needs. Cons would like a less expensive option for simple basic client operator only users. The price is not bad but for small company with multiple field agents its a bit high. Review Source Kurt B. C. Director, Business Process Management Computer Software Used the software for: 6-12 months ### "Excellent Choice for Remote Access" October 3, 2018 5.0 I needed a replacement for LogMeIn and Rescue because of the price increases that they kept pushing through. I looked at other options and decided that FixMe was powerful and a great value. Pros Easy to use Does everything that I need it to do Great value Cons My only complaint is the inability to share access with other users. This becomes a problem when I work on a team or when there network services provider uses FixMe. Review Source VR Verified Reviewer Technology Manager Used the software for: 1-2 years ### "Quick easy screen sharing problems" March 22, 2018 5.0 Pros Running just a single person IT support desk, so easy to use. Users do not need to know anything past the initial installation. I have never had a issue supporting an end user. Multiple screen capable. Have never ran into any issues with the program. Review Source SV Stephen V. Owner Information Technology and Services Used the software for: 1-2 years ### "Awesome, Simple to use Remote Admin Software" May 21, 2019 5.0 I haven't run into any problems as of yet with FixMe.IT. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Pros This is the easiest software to use for Remote Administration and User Assistance. Cons Haven't found any Cons yet. Works on Servers and Workstations alike. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) Reason for choosing FixMe.IT Price, low price for excellent capabilities. Review Source CC Cory C. Co-Owner Used the software for: 2+ years ### "Fixme is a great remote control app. " June 15, 2018 5.0 Pros Fixme remote control software is easy to use and is very dependable product. I service approximately 115 PC's at random times. Cons Fixme Remote control software has one down fall in my option. that is it doesn't have a mobile app option which being an IT person would come in very handy. Review Source FD Fred D. Owner Computer Software Used the software for: 2+ years ### "We use this great software to support our 100+ clients." March 22, 2018 5.0 An easy way to provide remote support to our clients. Pros The ease of setting up new clients, the unattended remote support feature, and the ability to share a license among our staff. Cons Does not support the Mac platform. The beginning price point should allow two simultaneous support sessions. Review Source TP Tom P. Corporate Network Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "It just works great" January 15, 2020 5.0 A great program for technical support to remote users outside our SD-WAN network Pros Easy for the user to start a session, even without the app being installed. Cons I didn't find any Cons with the product. Remote access as expected. Alternatives considered [LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/) Reason for choosing FixMe.IT Better product for our needs. Review Source DD Donald D. Administrator Computer & Network Security Used the software for: 1-2 years ### "Excellent for Remote Support" October 17, 2017 4.0 Remote support Pros Ease of Use is awesome. Pretty cheap for this type of software as well. I have nothing else to say, just using up 100 letters. Cons No monitoring software included. Other software does include monitoring for disk space, updates, etc. Review Source KP Kevin P. owner Computer & Network Security Used the software for: 2+ years ### "TechInLine review" February 22, 2020 5.0 This saves me a lot of travelling time as I can assist people from my office. Pros I use this software very often, and always find it easy to use and very simple for the end user to get me connected so I can help them. Cons There's nothing really that I don't like about the software. Only one thing, and that's because I put a shortcut to the exe file on the desktop and because the software is updated so often, the client has to download the new software. Review Source KL Ken L. Owner Computer & Network Security Used the software for: 2+ years ### "Great product!!" October 27, 2018 5.0 I support many servers and PC's for my customers and I use this product every single day. Great so far and I have been using for over 3 years. Pros You can open several support windows at the same time to be able to fix multiple servers or PC's at the same time. Cons I haven't experienced any problems with FixMe. Review Source JH Jim H. President Telecommunications Used the software for: 2+ years ### "Best remote software I have ever used " September 21, 2018 5.0 We remote into p.c’s for access to there phone systems and fix remotely and customers love that we can address there issues and resolve there issues instantly Pros Ease of use and reliability , it connects quick and never times out and it has never failed us yet Cons Very sorry but I don’t have any cons on this software Review Source DM Dan M. Lead Technician Computer Networking Used the software for: 2+ years ### "This is a great product for user remote support!" March 22, 2018 5.0 Very happy customers. Pros Easy remote user connection. Multiple monitor access viewing. Windows permission prompts are visible. Never had to use their Tech Support. Cons There is no resident daemon process to connect an unattended PC. Nothing else I can add here. No other complaints. Review Source CL Christopher L. Owner Computer & Network Security Used the software for: 2+ years ### "Works as advertised, reliable" March 26, 2018 5.0 Pros Easily group pc for clients, adding clients easy. Multiple monitor support good, Screen scaling works well. Cons None so far. I have used this service daily for more than 2 years with only one outage. Sometimes have problems installing the un-attended client on windows 10 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.