# FixMe.IT Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about FixMe.IT Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/151861/Streak

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# 

 FixMe.IT Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

FixMe.IT

## What is FixMe.IT?

Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $32.50 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and access to 200 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, session recording, reporting, compatibility with legacy operating systems, such as Windows XP, and much more.

## What is FixMe.IT used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 389 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$39

Flat Rate, Per Month

Free trial  
available

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## FixMe.IT alternatives

Highest Rated

[4.7 (24,036)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.7 (1,369)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting price

$480.00

Per User, Per Month

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting price

$34.90

Per User, Per Month

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/151861/FixMe-IT/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.9 (23)

65.22% of 23 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Screen Sharing

4.9 (19)

36.84% of 19 reviewers that rated this feature as important or highly important

Digitally share screen view with others

File Sharing

4.4 (17)

58.82% of 17 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

File Transfer

4.5 (17)

35.29% of 17 reviewers that rated this feature as important or highly important

Move files across different systems or networks

Unattended Access

5.0 (17)

64.71% of 17 reviewers that rated this feature as important or highly important

Manage computers located anywhere without the remote customer present at the other end

Access Controls/Permissions

4.6 (15)

40.00% of 15 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

FixMe.IT 29 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assemble applications and processes by dragging over and arranging pre-built components

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Access multiple screens from one centralized location

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Record and save a video file of what is happening on a computer screen

Digitally share screen view with others

At least a username and password is required to access the system

Record active support and chat sessions for auditing and training

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Take actions to troubleshoot issues for networks, devices, etc.

Extra layer of security that requires not only a password and username but also something specific to that user

Manage computers located anywhere without the remote customer present at the other end

Allows multiple users to simultaneously annotate on a digital whiteboard

Get Advice

We can help you find the software with the features you need.

Features

4.5 (386)

4.5

Based on 386 reviews

## Pricing

Value for money

4.7 (359)

Free Trial

[View pricing plan details](https://www.capterra.com/p/151861/FixMe-IT/pricing/)

Monthly

$39.00

Flat Rate,Per Month

It includes:

-   Drag-and-Drop Interface
-   File Transfer
-   Instant Chat
-   Multi-Session Handling
-   Multi-Window Control
-   Unattended Access
-   Whiteboard Tools

Annual

$390.00

Flat Rate,Per Year

It includes:

-   Drag-and-Drop Interface
-   File Transfer
-   Instant Chat
-   Multi-Session Handling
-   Multi-Window Control
-   Unattended Access
-   Whiteboard Tools

Value for money

4.7 (359)

4.7

Based on 359 reviews

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## Support, customer service and training options

Customer Service

4.7 (329)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (329)

4.7

Based on 329 reviews

## User reviews

Overall rating

4.8

Based on 389 reviews

Filter by rating

5(303)

4(80)

3(6)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PW

Patrick W.

Consultant

Computer Networking

### "Impeccable Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 22, 2025

During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue.

Pros

Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call!

Cons

Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard.

Switched from

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

cost and functionality. unresponsive help desk, inexperienced staff. language difficulties / communication.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Casey B.

Owner

Computer & Network Security

### "Reliable, stable remote access."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 23, 2025

I have used this for many years, it's a good product.

Pros

Easy to use and set up. The generated link to the installer is probably my favorite thing.

Cons

No file transfer abilities. No ability to access via the web.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Luke W.

Support Technician

Information Technology and Services

### "The Simplest Remote Software Around!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 10, 2025

Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden.

Pros

Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on!

Cons

Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC

Kevin C.

IT Intern

Warehousing

### "Great, Easy to Use, and Cost-Efficient."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

December 30, 2024

FixMe.IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. It would also be great if it had mobile support.

Pros

FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security.

Cons

FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EW

Eugene W.

IT Engineer

Computer Software

### "Nice Lightweight Remote Assistance Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 18, 2024

Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe.

Pros

Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session.

Cons

The user management, although this has been resolved in their successor product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FK

Felix K.

The man for everything

Motion Pictures and Film

### "Fortunately, we came across FixMe"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2024

Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do.

Pros

\- It is easy to use - It is fast - It is reliable - It seems to be safe

Cons

\- The functionality - The price plan - That it leaves nothing to be desired

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Ray D.

President

Information Technology and Services

### "Seamless and "bullet-proof" remote control solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2024

In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT .

Pros

FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user.

Cons

From time to time I need to support Mac machines and FixMe.IT only supports Windows devices.

Switched from

[GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

Not flexible enough and sometimes ran into issues connecting with clients.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Jason H.

Technical Advisor

Automotive

### "Most valuable tool I have!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

July 16, 2024

During the Pandemic, we needed a solution to correct computer issues without risking safety. FixMe.IT was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues.

Pros

This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.

Cons

I can't really think of anything that I am not happy with.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

John R.

IT Dir

Information Technology and Services

### "Great product for the price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2024

its has been great, easy to set up and install,

Pros

Great program for remote support and servers

Cons

yearly licensing and the color schemea

Switched from

[AeroAdmin](https://www.capterra.com/p/171486/Aeroadmin/)

ease of use and costs to maintain product

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Stacy D.

Tech

Information Technology and Services

### "Fixme review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 11, 2024

Good. I’ve also recommended it to other clients

Pros

Ease of use , cost, deployment is easy too

Cons

2FA takes too long . File transfers take a bit

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/151861/FixMe-IT/reviews/)

Popular comparisons

[TeamViewer ONE vs FixMe.IT](https://www.capterra.com/compare/151861-194565/FixMe-IT-vs-TeamViewer)[Zoho Assist vs FixMe.IT](https://www.capterra.com/compare/112011-151861/Zoho-Assist-vs-FixMe-IT)[AnyDesk vs FixMe.IT](https://www.capterra.com/compare/149595-151861/AnyDesk-vs-FixMe-IT)[Slack vs FixMe.IT](https://www.capterra.com/compare/135003-151861/Slack-vs-FixMe-IT)[Supremo Remote Desktop vs FixMe.IT](https://www.capterra.com/compare/151861-177094/FixMe-IT-vs-Supremo-Remote-Desktop)[Iperius Remote vs FixMe.IT](https://www.capterra.com/compare/151861-219280/FixMe-IT-vs-Iperius-Remote)[ISL Light vs FixMe.IT](https://www.capterra.com/compare/146892-151861/ISL-Light-vs-FixMe-IT)

[ScreenConnect vs FixMe.IT](https://www.capterra.com/compare/147830-151861/ScreenConnect-vs-FixMe-IT)[BeyondTrust Remote Support vs FixMe.IT](https://www.capterra.com/compare/86962-151861/Bomgar-vs-FixMe-IT)[Atera vs FixMe.IT](https://www.capterra.com/compare/144309-151861/Atera-vs-FixMe-IT)[Freshdesk vs FixMe.IT](https://www.capterra.com/compare/124981-151861/Freshdesk-vs-FixMe-IT)[RemotePC vs FixMe.IT](https://www.capterra.com/compare/151861-173304/FixMe-IT-vs-RemotePC)[Pulseway vs FixMe.IT](https://www.capterra.com/compare/141792-151861/Pulseway-vs-FixMe-IT) 

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