--- title: "Remote Support and Meetings Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Remote Support and Meetings Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/151862/Remote-Support-and-Meetings/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Remote Support and Meetings Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Remote Support and Meetings ## What is Remote Support and Meetings? Effortless Remote Access & Secure Collaboration ShowMyPC provides a complete suite of tools for remote support, unattended access, and enterprise collaboration. Connect securely and work efficiently from anywhere, on any device. Instant Connectivity: Access any PC directly from your browser with our no-download HTML5 viewer. No installation required. High-Speed Performance: Leverage blazing-fast, native Windows RDP support for a seamless and responsive remote desktop experience. 24/7 Unattended Access: Securely access and manage your computers and servers anytime, even when no one is there. Unified Teamwork: Enable your team to collaborate in one place with screen sharing, multi-user access, and a web-based shared folder for easy file transfers. Enterprise-Grade Security: For organizations requiring maximum control and compliance, our self-hosted, on-premise solution puts data privacy and security in your hands. ## What is Remote Support and Meetings used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Remote Support and Meetings 4.2 (13) VS. [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.6 (11,158) Value For Money 4.1 (11) Value For Money 4.5 (6,875) Customer Service 4.1 (10) Customer Service 4.4 (6,629) ## Remote Support and Meetings alternatives [4.7 (1,903)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,181)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (8,405)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237272/Webex/) [View all alternatives](https://www.capterra.com/p/151862/Remote-Support-and-Meetings/alternatives/) ## FAQs about Remote Support and Meetings Overview ### Which roles and teams benefit most from Remote Support and Meetings? Remote Support and Meetings benefits IT managers, support specialists, and systems analysts who diagnose technical issues, access devices remotely, and guide users through fixes. Executives, administrators, and service coordinators use it to hold remote meetings and oversee operations, while finance, laboratory, and marketing managers coordinate work and communicate with distributed colleagues. Answer based on 13 reviews Overview ### What company size and specific industries is Remote Support and Meetings built for? Remote Support and Meetings is designed for organizations of any size, including small businesses, mid-market teams, and enterprise users. It does not target a specific industry; instead, it serves all users who need remote support, remote PC access, desktop sharing, screen sharing, and collaboration. Features and Usability ### What are the key features of Remote Support and Meetings? Remote Support and Meetings offers remote access/control, unattended access, and remote monitoring & management for support sessions. It also includes real-time screen sharing, two-way audio and video, chat/messaging, file sharing and file transfer, session recording, access controls/permissions, two-factor authentication, and reporting & statistics. Getting Started and Support ### What training and onboarding options does Remote Support and Meetings offer? Remote Support and Meetings provides documentation and videos for training. Documentation gives written reference material for setup and feature guidance, while videos offer visual walkthroughs that users can review at their own pace when learning the product. Getting Started and Support ### What customer support options does Remote Support and Meetings offer? Remote Support and Meetings provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support is available, so user experience details such as response times, helpfulness, or common frustrations cannot be stated from the catalog data. ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Remote Support and Meetings supports all three of the features reviewers rate highest: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage user access more securely, and maintain service coverage even when end users are away from their devices, allowing teams to deliver faster support and keep operations running with less disruption. Remote Access/Control 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Screen Sharing 4.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Digitally share screen view with others File Transfer 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Move files across different systems or networks Real-Time Chat 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Desktop/Browser Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Share screens of either your computer's desktop or your browser tab with another computer Remote Support and Meetings 55 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customizable Branding: Add customized logos and colors to align with company branding - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Document Storage: Store and organize documents in a centralized system - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Printing: Print remote documents from multiple devices - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.0 (13) 4.0 Based on 13 reviews ## Pricing Value for money 4.1 (11) Free Trial Free Version Premium $14.00 Flat Rate,Per Month Professional $19.00 Flat Rate,Per Month Business $40.00 Flat Rate,Per Month Enterprise $50.00 Flat Rate,Per Month Value for money 4.1 (11) 4.1 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (10) 4.1 Based on 10 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(4) 3(3) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Nathan R. CEO Used the software for: 3-5 years ### "it is a simple program to remote connect to another pc" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 15, 2017 This is a good software to remote connect to a pc, it is not bad and it gets the job done. It works when other non-popular solutions don't work. Pros this is a neat little program that works well but is not very popular. You can remote to any pc but it is not as easy or simple or others, I would not use it for large deployments. Cons It doesn't feel like other do, you tend to feel it is not matured like other programs that do the same. Don't get me wrong, I have nothing negative to say about it, but it just doesnt feel as developed as others do. CM Cristian M. IT Manager Used the software for: 1-3 years ### "A Great Remote Support Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 15, 2024 Pros With this amazing tool, managing remote access and support is easy It is solid secure and using the tool is straightforward. Cons No any regrets as Remote Support and Meetings delivers. CE CEO CEO Used the software for: 3-5 years ### "Ok Program" 3.0 July 31, 2019 Its ok Pros You can remote view an unattended PC without needing to have someone at the other end Cons The system freezes frequently requiring to close the browser and reconnect PR President President Used the software for: 3-5 years ### "Easy to implement in a desktop software environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2022 Pros Ease of deployment, and relatively easy to use by end users. Cons Conflict with caps lock is annoying but easily solved. CP CPA CPA Used the software for: 3-5 years ### "Remote Support" 4.0 June 22, 2023 I like Remote Support and Meetings and would use it again. I have found better options for my particular needs, but I would use it again if I found it fit my needs. Pros I like that there is a free version clients can use. Cons It can be difficult to help users get it set up on their end sometimes. LT Lead Tech support L2 Lead Tech support L2 Used the software for: 3-5 years ### "Easy to use but slow in remote performance" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 4, 2017 Pros It's easy to use and download and it's very quick to install, can be done by any non tech savy person Cons It's a bit slow in performance, once I take remote control of the other computer it will show it like a slow connection, I know it's not because of that because I've tried other remote control softwares which work just fine. SC Service Coordinator Service Coordinator Used the software for: Less than 1 year ### "ShowMyPC is easy to use" 4.0 February 18, 2019 This was easy for me and my client to use, the shared URL makes it very simple and fast to use. The client was happy because we were able to get connected so quickly. Pros I like that you have other people connect to your PC with a specialized URL, that allows for immediate an on demand remote access. Cons It's not a huge deal, but it will keep showing you options that aren't available unless you pay for it. I would think that if you are choosing to use the free version yo are not interested in the pay option. But if maybe just show that option once at the beginning or the end. MM Market Manager Market Manager Used the software for: I used a free trial ### "Great and easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Great experience highly recommended easy to use and user friendly tools and features that met any bussiness needs Pros I love the easy to use interface and user friendly design Cons I didn’t like the lagging but maybe the internet connection issue DJ Donna J. Lab Manager Used the software for: Less than 1 year ### "Show my PC is very easy to use but it is costly for small businesses or single users." 5.0 March 19, 2018 Pros Show my PC is easy to use and the HELP area is very detailed so that you fully understand what needs to happen so that you don't need to ask for HELP. IS it specialist it specialist Used the software for: Less than 1 year ### "showmypc" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 1, 2023 Pros A great tool for working and connecting your team. The team is interconnected, collaborative and productive. We can easily call a meeting or share files with each other and work on projects regardless of location. Easy to deploy, very user friendly interface. In my opinion, not a very popular tool, due to the partial functionality that is filled by the existing MS Teams from the Office 365 series. However, these do not allow you to connect to another computer in case of remote access. Cons Occasional lagging, but nothing that couldn't be survived. Otherwise I was happy with the usage, user friendly, integration fine, recommend. Brayan Felipe C. analista de sistemas Used the software for: 1-3 years ### "Remote Support and Metings, te ayudara a dar soluciones de manera remota." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 4, 2023 Donde trabajo usualmente lo utilizamos para brindar atencion remota como IT a los agentes de las diversas campañas. Pros su interfas es muy intuitiva, las herramientas son innovadoras, y su funcionavilidad es algo que te ara elejirlo siemte. Cons puede llegar el punto de que se buguee cuando el internet falla. Roque Fabian R. Administrador Used the software for: Less than 1 year ### "Fácil uso y rápida puesta en marcha" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 January 6, 2023 buena, hay veces que el antivirus detecta como virus. Pros La facilidad de usarlo, solo pides a la persona que quieres ayudar remotamente que baje el programa, lo ejecuta, te pasa el codigo, lo introduces en un cuadro y listo. Cons La web actualmente solo está en inglés, y aunque encontramos la opción de traducirlo, no lo hace muy bien porque usa el traductor de google. AC Accountant Accountant Used the software for: I used a free trial ### "Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 26, 2021 Pros Good software and user friendly and good for business Cons A little bit expensive and need to work on the graphics ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.