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Remote Support and Meetings

Reviews of Remote Support and Meetings

4.2 (13)
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Remote Support and Meetings Reviews

Showing all 13 reviews
Overall
4.2
Ease of Use
4.5
Customer Service
4.1

About Remote Support and Meetings

Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs. Learn more about Remote Support and Meetings

Pros

  • I like that there is a free version clients can use.

  • A great tool for working and connecting your team.

Cons

  • Occasional lagging, but nothing that couldn't be survived.

  • It's not a huge deal, but it will keep showing you options that aren't available unless you pay for it.

Showing Most Helpful

Showing 13 of 13 reviews

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Cristian M.
IT Manager
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 11, 2024

"A Great Remote Support Solution For Business "

Pros: With this amazing tool, managing remote access and support is easy It is solid secure and using the tool is straightforward.

Cons: No any regrets as Remote Support and Meetings delivers.

Anthony F.
President
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 25, 2022

"Easy to implement in a desktop software environment"

Pros: Ease of deployment, and relatively easy to use by end users.

Cons: Conflict with caps lock is annoying but easily solved.

Steven M.
CEO
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Features
2.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
July 30, 2019

"Ok Program"

Overall: Its ok

Pros: You can remote view an unattended PC without needing to have someone at the other end

Cons: The system freezes frequently requiring to close the browser and reconnect

Reasons for Switching to Remote Support and Meetings: Price
Nathan R. avatar
Nathan R.
CEO
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 14, 2017

"it is a simple program to remote connect to another pc"

Overall: This is a good software to remote connect to a pc, it is not bad and it gets the job done. It works when other non-popular solutions don't work.

Pros: this is a neat little program that works well but is not very popular. You can remote to any pc but it is not as easy or simple or others, I would not use it for large deployments.

Cons: It doesn't feel like other do, you tend to feel it is not matured like other programs that do the same. Don't get me wrong, I have nothing negative to say about it, but it just doesnt feel as developed as others do.

Samuel H.
service coordinator
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Features
3.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 15, 2019

"ShowMyPC is easy to use"

Overall: This was easy for me and my client to use, the shared URL makes it very simple and fast to use. The client was happy because we were able to get connected so quickly.

Pros: I like that you have other people connect to your PC with a specialized URL, that allows for immediate an on demand remote access.

Cons: It's not a huge deal, but it will keep showing you options that aren't available unless you pay for it. I would think that if you are choosing to use the free version yo are not interested in the pay option. But if maybe just show that option once at the beginning or the end.

Meghan S.
CPA
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 21, 2023

"Remote Support"

Overall: I like Remote Support and Meetings and would use it again. I have found better options for my particular needs, but I would use it again if I found it fit my needs.

Pros: I like that there is a free version clients can use.

Cons: It can be difficult to help users get it set up on their end sometimes.

Verified Reviewer
Lead Tech support L2
51-200 employees
Used the software for: 2+ years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
December 1, 2017

"Easy to use but slow in remote performance"

Pros: It's easy to use and download and it's very quick to install, can be done by any non tech savy person

Cons: It's a bit slow in performance, once I take remote control of the other computer it will show it like a slow connection, I know it's not because of that because I've tried other remote control softwares which work just fine.

John S.
Technician
Consumer Services, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 3, 2020

"Great and easy "

Overall: Great experience highly recommended easy to use and user friendly tools and features that met any bussiness needs

Pros: I love the easy to use interface and user friendly design

Cons: I didn’t like the lagging but maybe the internet connection issue

Donna J.
Lab Manager
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Reviewer Source
Source: Capterra
March 7, 2018

"Show my PC is very easy to use but it is costly for small businesses or single users."

Pros: Show my PC is easy to use and the HELP area is very detailed so that you fully understand what needs to happen so that you don't need to ask for HELP.

Chritina Z.
it specialist
Information Technology and Services, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 26, 2023

"showmypc"

Pros: A great tool for working and connecting your team. The team is interconnected, collaborative and productive. We can easily call a meeting or share files with each other and work on projects regardless of location. Easy to deploy, very user friendly interface. In my opinion, not a very popular tool, due to the partial functionality that is filled by the existing MS Teams from the Office 365 series. However, these do not allow you to connect to another computer in case of remote access.

Cons: Occasional lagging, but nothing that couldn't be survived. Otherwise I was happy with the usage, user friendly, integration fine, recommend.

Brayan C. avatar
Brayan C.
Ing. Sistemas
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 27, 2022

"Remote Support and Metings, te ayudara a dar soluciones de manera remota."

Overall: Donde trabajo usualmente lo utilizamos para brindar atencion remota como IT a los agentes de las diversas campañas.

Pros: su interfas es muy intuitiva, las herramientas son innovadoras, y su funcionavilidad es algo que te ara elejirlo siemte.

Cons: puede llegar el punto de que se buguee cuando el internet falla.

Roque Fabian R.
Administrador
Consumer Electronics, Self-employed
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
4.0
Customer Service
2.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
December 29, 2022

"Fácil uso y rápida puesta en marcha"

Overall: buena, hay veces que el antivirus detecta como virus.

Pros: La facilidad de usarlo, solo pides a la persona que quieres ayudar remotamente que baje el programa, lo ejecuta, te pasa el codigo, lo introduces en un cuadro y listo.

Cons: La web actualmente solo está en inglés, y aunque encontramos la opción de traducirlo, no lo hace muy bien porque usa el traductor de google.

Mena A.
Accountant
Oil & Energy, 1,001-5,000 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
February 21, 2021

"Review "

Pros: Good software and user friendly and good for business

Cons: A little bit expensive and need to work on the graphics