# Akeneo Product Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Akeneo Product Cloud the right PIM solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151863/Akeneo-PIM/reviews --- Akeneo Product Cloud 4.8 (40) [View alternatives](https://www.capterra.com/p/151863/Akeneo-PIM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Akeneo Product Cloud Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews TH Tobias H Business ApplicationsChemicals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Akeneo is incredibly user-friendly, making product data management simple and efficient.“ April 1, 2025 SS Sebastian S Marketplace ManagerRetail, 51 - 200 employeesUsed the software for: Less than 6 months. “URL's cannot be displayed immediately as an image in the product unless you select the "Image" which is a bit difficult to process when exporting.“ February 14, 2023 RA Ramakrishna A Manager TechnologyRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “Supports Magento ConnectorSo we can sync Families, Attributes, Options, Categories and Products“ February 14, 2023 GG Guido G Digital Marketing ManagerFurniture, 501 - 1,000 employeesUsed the software for: 6-12 months. “Maybe just the integration with third party platform (eg. custom e-commerce), but mostly because our data structure is very very complicated.“ February 14, 2023 GT Garreth T Merchandise Support ManagerRetail, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The ease of use of the platform for unique views & filters makes it easy to identify and fix products that have data issues.“ February 16, 2023 FH Forrest H eCommerce Operations CoordinatorRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “Our integration didn't go all that well, so our product families were never set up correctly which caused a lot of issues with our website.“ February 15, 2023 Noemí M Brand ManagerMarketing and Advertising, 501 - 1,000 employeesUsed the software for: 1-2 years. “The user interface is intuitive and allows me to organize and access data quickly.“ February 10, 2023 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sabrina C. Business Process Owner Accounting Used the software for: Less than 6 months ### "Akeneo, the Hercules to our product issues Hydra " February 14, 2023 5.0 Pros The fit for purpose towards the required PIM, commercial and syndication capabilities we need to have. The fit for purpose towards target data model (product and equipment) architecture, edge cases, current PIM gaps & limitations. Akeneo is bringing all kind of out of the box capabilities, to ensure we have a fast to market approach with good and mature enough embedded product related MDM capabilities. The flexibility and scalability towards our roadmap and future vision. Akeneo was able to leverage & showcase the interaction in a very efficient matter and brought in multiple references that have exceeded our expectations showing a proven track record that meet our complex data model and or related business / commerce transformations. Cons No MDM capabilities, DAM capabilities were poor however since we are going for an integrated DAM solution, this is not an issue for us. Reason for choosing Akeneo Product Cloud See above Review Source Response from Akeneo February 15, 2023 Hello Sabrina, Thank you for your review! So great to hear how Akeneo is you Hercules. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager TH Tobias H. Business Applications Chemicals Used the software for: 1-2 years ### "Streamlined and User-Friendly PIM Solution" April 1, 2025 5.0 Overall, my experience with Akeneo Product Cloud has been positive. It's intuitive, streamlines product information management, and greatly improves collaboration across teams. While advanced customization can be complex, its usability and scalability make it a strong choice for growing businesses. Pros Akeneo is incredibly user-friendly, making product data management simple and efficient. Cons The least appealing aspect of Akeneo is its complexity when customizing integrations. Alternatives considered [Censhare](https://www.capterra.com/p/126537/censhare-Digital-Experience-Platform/)[Pimcore](https://www.capterra.com/p/132854/pimcore/) Reason for choosing Akeneo Product Cloud Usability and flexibility of solution as well as solution fit. Review Source Response from Akeneo April 2, 2025 Tobias, thank you so much for taking the time to share your feedback! We truly appreciate your support and are so glad to hear about your experience with Akeneo. FH Forrest H. eCommerce Operations Coordinator Retail Used the software for: 2+ years ### "Title of my Review" February 15, 2023 4.0 Pros Drag & Drop features as well as the ease of mass imports & exports for product information. We migrated from an outdated PIM where everything was inputted manually so this program has greatly sped up our internal processes. Cons Our integration didn't go all that well, so our product families were never set up correctly which caused a lot of issues with our website. That is more of an internal problem though. Be sure you find the correct external agency if you do not have the internal capabilities. We're paying for it dearly. Review Source Response from Akeneo February 17, 2023 Forrest, Thank you for your review. So great to hear about your migration to Akeneo. Your feedback is very valuable and we appreciate it! Samira McDonald Sr Customer Community Manager TT Trenton T. Product Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Fantastic PIM software" February 14, 2023 5.0 We were looking for a platform to manage product data and syndicate it to downstream applications. This data goes to our eCommerce site, our customers' eCommerce sites, a new automation platform, and internal data analytics tools. We're very happy and would recommend Akeneo to anyone who asked. Pros Akeneo is incredibly easy to use. Structuring our data and managing improvements to it has great improved our internal product data practices. Syndication is also a piece of cake with customizable export profiles and scheduling. Uploads into the system are also very straight forward. Cons My biggest complaint is that we used an implementation partner; after going through the setup of our environment, it seemed to me that we could handle 90% of the tasks ourselves. This is a testament to how easy to use it is. Our integration with our DAM, Aprimo, was also challenging because it was the first integration between these two systems. Alternatives considered [Salsify](https://www.capterra.com/p/147254/Salsify/)[Catsy](https://www.capterra.com/p/7464/Catsy/)[STEP](https://www.capterra.com/p/113433/STEP/)[Pimcore](https://www.capterra.com/p/132854/pimcore/) Reason for choosing Akeneo Product Cloud Ease of use, primarily. Cost was less of a concern. Review Source Response from Akeneo February 15, 2023 Hello Trent, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager DL Daniel L. Head of Purchase and Product Management Retail Used the software for: 2+ years ### "An ever growing environment for product data" February 14, 2023 5.0 We have managed to generate product data, that wouldn't have been able to implement with our existing software and facilitated lots processes. Pros Akeneo offers a multitude of features that can facilitate processes and help getting the most out of product data. Over the years, Akeneo has implemented features, which require little to no customization on our side. Cons Some features are complicated to implement and require some getting used to. Alternatives considered [novomind iPIM](https://www.capterra.com/p/234373/novomind-iPIM/)[crossbase](https://www.capterra.com/p/216230/crossbase/) Reason for choosing Akeneo Product Cloud Unlimted SKUs (which was removed...)High user countOpen SourceBrowser based Software Review Source Response from Akeneo February 15, 2023 Daniel, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager VR Verified Reviewer Ecommerce Director Retail Used the software for: 1-2 years ### "Good PIM/PCM to publish all your product content" July 30, 2021 4.0 Pros The transformation rules, they are quite simple, so if you do not need anything complicated, it will automazime most of the process. Cons The GUI and quality assurance could use some work. Alternatives considered [Pimcore](https://www.capterra.com/p/132854/pimcore/) Reason for choosing Akeneo Product Cloud It seems like a better product, PIMCore, PIMCore is less expensive, but it does not have so much features. Review Source ALK Anna Leena K. Digital Development Manager Retail Used the software for: 2+ years ### "Happy with the product" February 14, 2023 4.0 Pros Rules engine and catalog structure. Also UI is clear for our end users. Cons Variant vs. Product level rules, easier way of reviewing product information Alternatives considered [inriver PIM](https://www.capterra.com/p/151868/inRiver-PIM/) Reason for choosing Akeneo Product Cloud Ease of use and relevant features for our business Switched from [Perfion PIM](https://www.capterra.com/p/151864/Perfion-PIM/) Old PIM was not serving our needs in terms of product experience. Review Source Response from Akeneo February 15, 2023 Anna Leena, Thank you so much for your review of Akeneo. Your feedback is valuable to the team! Samira McDonald Sr Customer Community Manager VR Verified Reviewer Digital Projects Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great fit for our needs" February 15, 2023 5.0 PIM as a source of truth with one/global space to store, update product information is what we were looking for. Managing product data is much easier and product information updates can be done much quicker thanks to linked channels. Pros Capacity to link to ERP, internal software. To host product information in organized way with insights to data quality score. Workflows and approval process based on role & permission set. Cons Changing/editing attributes after they have been created is kind of headache. As well "reference entity like" feature for set of attributes would make our jobs easier. Alternatives considered [Pimcore](https://www.capterra.com/p/132854/pimcore/)[inriver PIM](https://www.capterra.com/p/151868/inRiver-PIM/) Review Source Noemí M. Brand Manager Marketing and Advertising Used the software for: 1-2 years ### "Great PIM for your brand" February 10, 2023 5.0 Pros Akeneo gives me a comprehensive view of all my product data, which makes it easy to manage my catalogs. The user interface is intuitive and allows me to organize and access data quickly. The product also offers powerful analytics capabilities, allowing me to make informed decisions about my products and pricing strategies and syndication options. Cons Create a data governance for your product info. Review Source Response from Akeneo February 13, 2023 Noemi, Thank you for your review! We look forward to our continued partnership with you and team. Best, Samira McDonald Sr Customer Community Manager Jeremy C. Project Manager Pharmaceuticals Used the software for: 1-2 years ### "Essential for Bringing all of our Products Into one Catalog" February 14, 2023 5.0 Pros \- The ability to import data from nearly any source we already have- The organization of product data- Inclusion of product images- Integration with our DAM Cons \- The ability to serve images to other applications in an e-commerce environment, not built to handle that kind of continuous load Review Source Response from Akeneo February 15, 2023 Hello Jeremy, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager JR Julien R. deviseur Graphic Design Used the software for: 2+ years ### "Passage de l'age de pierre à l'erre industriel" February 14, 2023 5.0 Simplification et centralisation de notre source de vérité avec la création d'API vers nos différents points de ventes. Pros La fiabilisation de notre catalogue produit et de nos canaux de diffusion. Cons Les limites de transferts des imports à 500 Mo Review Source Response from Akeneo February 15, 2023 Julien, Thank you for your review! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager CH Craig H. Founder and CEO Marketing and Advertising Used the software for: 6-12 months ### "Perfect for product information management" May 3, 2022 5.0 Pros Akeneo PIM makes it possible to collect product specific statistical data from various sources. Cons Akeneo PIM definitely needs to increase the data sources that it can collect data from. Review Source MQ Mauro Q. Category Manager Wholesale Used the software for: I used a free trial ### "From nothing to reliable !!! " February 14, 2023 4.0 It is a complete and intuitive software Pros Because it simplifies and standardises the creation of digital catalogues in a flexible and accurate manner. Cons It is very complex with a lot of funtionality and it coud be useful to have a on line tutorial. Review Source Response from Akeneo February 15, 2023 Hello Mauro, Thank you for your review! Glad to hear how reliable Akeneo is to you. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager SO Sergio O. Sales International Trade and Development Used the software for: Less than 6 months ### "Best PIM I could found, but hard to understand well" August 13, 2019 5.0 Pros It's free, it's modern, it's fast, clean. You can perceive it's well designed and programmed. It fulfills just PIM needs without unnecessary additional features. It has a free community edition you can use self-hosted. Cons It's hard to understand, you must study the guides. It doesn't have a free hosted version. You need a VPS to use it. Review Source VR Verified Reviewer Mapping Consultant Building Materials Used the software for: 2+ years ### "Definitely a must for improved daily business operations" February 14, 2023 5.0 I love the fact that even though I've been using Akeneo for +3 years now, I continue learning new things on a daily basis. Pros Seemless integration with other Apps, ERP and Cloud systems. The REST API makes it extremely easy to connect and define connections. Cons Would be great if you could import using more document types, e.g. PDF's. As well as when downloading a PDF of a product, it should include the product image, with a better layout of content. Review Source MC Matt C. Solutions Architect Consumer Goods Used the software for: 1-2 years ### "Akeneo 5.0" August 23, 2022 5.0 Overall, this has been a very enjoyable experience and with the ease of how Akeneo is, our Business is now dependant on how powerful and quickly we can get to market. Pros Overall, this solutions is a must for any Business looking to enrich data, store valuable data attributes and also to connect and promote products on ecommerce platforms. the API capabilities makes working woth Akeneo easy and also promoting a strong presence of product data online Cons Some teething problems in terms of how flexible but Akeneo are forever working on the Road map to work with us and help us achieve our goals Review Source Response from Akeneo August 30, 2022 Thank you Matt for your review. So great to hear how Akeneo is helping you and your business! DF Daniel F. Product Manager Furniture Used the software for: 6-12 months ### "A game changer for your products" February 14, 2023 5.0 We historically managed product data from our ERP. This resulted in weak structures and complex processes who played well at older company stages, but did not at current scale. PIM adoption has been not just another third-party component on our platform, but the opportunity to unload the ERP from responsibilities that never had to be there, as well to sanitize a degraded product data. Pros Helped us on establishing a healthy product data with the proposed concepts and structures. The product enrichment process turned into a more friendly and meaningful task, valuating the work of involved people. The offered support is freaking excellent, we got the answers needed during adoption in a very reasonable time, with a very comprehensive language. Cons The assets management and translation processes offered out of the box did not cover our current range of necessities, so we opted for integration other tools to complete them all. Review Source Response from Akeneo February 15, 2023 Daniel, Thank you for your review. So great to hear how Akeneo has been such a game changer! Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager GT Garreth T. Merchandise Support Manager Retail Used the software for: 2+ years ### "Excellent PIM Solution" February 16, 2023 5.0 We've been very happy with the solution. Pros The product completeness and data quality features make it really easy to manage data quality per channel. The ease of use of the platform for unique views & filters makes it easy to identify and fix products that have data issues. Cons Workflows could use some work from an enterprise perspective. Alternatives considered [Product 360](https://www.capterra.com/p/152186/Product-360/)[inriver PIM](https://www.capterra.com/p/151868/inRiver-PIM/) Reason for choosing Akeneo Product Cloud Akeneo suited our use case the best. Review Source Response from Akeneo February 17, 2023 Garreth, Thank you for your review. So great to hear about your ease of use from the platform. Your feedback is very valuable and we appreciate it! Samira McDonald Sr Customer Community Manager VR Verified Reviewer PXM Product Owner Food Production Used the software for: 1-2 years ### "PXM made easy" August 30, 2022 5.0 Akeneo is helping us in delivering our journey of product information and recommendation at scale. The fact that our data model can evolve quickly with just configuration instead of developments and the facility of connection to third parties are key features of the app. Principle of assets, reference entities, channels and locales are working perfectly together to manage content completion and localization in a structured way. Pros It’s friendly user- interface. The easy switch between channels. The concept of assets and entities providing many possibilities to manage enriched content. Cons The 'Simultaneous Work' that is not yet arrived and some complexity in navigating through the history of modification. This based on using it in an international context at scale with many users and markets collaborating at the same time on the PIM. Review Source MS Michael S. President Retail Used the software for: 2+ years ### "Great tool to manage and enrich data efficiently" December 13, 2019 5.0 Overall, Akeneo has helped us to build out and enrich our product data well beyond what we would have been able to do without it. The addition of asset management with the enterprise edition was a big feature for us to be able to handle all the many different imagery assets we have for each product and to feed it out to our web site very efficiently. Akeneo is designed for product data enrichment and it delivers extremely well. Pros Open customization was, for us, one of the biggest factors as we needed to be able to import in product data from our inventory control system on an ongoing basis. The good network of integration partners that Akeneo has developed and the flexibility of open source code made it a great way to us to build out the extra things we needed while utilizing many of the excellend out of the box features to work with the data once it's in Akeneo and pass it on to our site. Cons Integration and customization, while great, also make for more challenging paths during regular updates and upgrades. Akeneo regularly releases fixes and full feature updates, which is also a great thing, but does present us with the need to continually stay on top of those to ensure we're at a version we're comfortable with and also keeping our customizations in working condition with the latest versions. Review Source Response from Akeneo December 18, 2019 Thank you very much for taking the time to share your experience using Akeneo PIM! We are very happy to know that our solution is addressing your needs and helping you in your day-to-day work. #PIMforALL RA Ramakrishna A. Manager Technology Retail Used the software for: 2+ years ### "Akeneo PIM Management" February 14, 2023 5.0 Happy to use Akeneo Easy to configure in Magento backendAkeneo provides filter products based upon status and other attributes in Akeneo portal Pros Supports Magento ConnectorSo we can sync Families, Attributes, Options, Categories and Products Cons Family selection (if we have more than 1000 families and wants to select limited families)Product Sync taking more time to execute. Review Source Response from Akeneo February 15, 2023 Ramakrishna, Thank you so much for your review of Akeneo. So great to see your success with the Magento ConnectorSo. Samira McDonald Sr Customer Community Manager VR Verified Reviewer PRODUCT MANAGER Furniture Used the software for: 6-12 months ### "Akeneo " February 16, 2023 5.0 Pros When you have a lot of data is really important to have a UI and UX that makes you accomplish your objectives. Cons Sometimes the product label seems to be complicated Switched from [Ready Pro](https://www.capterra.com/p/126791/Ready-Pro/) Integration with Magento Review Source AV Aisling V. Group Quality Assurance Manger Food & Beverages Used the software for: 1-2 years ### "Easy to use" February 14, 2023 5.0 Pros Easy to use, easy to import / export, easy to filter and search Cons No ability to export products based on their categorization Reason for choosing Akeneo Product Cloud . Review Source Response from Akeneo February 15, 2023 Aisling, Thank you for your review! Glad to hear the ease of the import / export functionalities. Your feedback is truly appreciated. Samira McDonald Sr Customer Community Manager NS Nicolas S. Pim Expert Apparel & Fashion Used the software for: 2+ years ### "Review from an integrator point of view" August 29, 2022 5.0 Pros The UI, the product grid, the product page Being able to import the whole structure with files The performances and no bugs Cons The DAM part of the PIM could have more features The automatic rules are limited The import/export format are not flexible Reason for choosing Akeneo Product Cloud It depends on the project and the budget of the client. If the clients has got a good budget and classic needs in term of PIM, I will push Akeneo Review Source Response from Akeneo September 7, 2022 Thank you very much for taking the time to share your experience using Akeneo PIM! #PIMforALL MD Maurice D. Comptable Accounting Used the software for: 6-12 months ### "Akeneo Product Cloud un logiciel d'e-commerce " October 29, 2023 4.0 Pros C'est un logiciel facile à prendre et à utiliser , dont son utilisation assure le développement d'e-commerce. Cons Je ne rencontre de difficulté au cours de l'utilisation de ce logiciel , de plus il très préférable pour les entreprises dans le domaine d'e-commerce. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.