--- title: "Smartling Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartling Software - reviews, pricing plans, popular comparisons to other Translation Management products and more." source_url: "https://www.capterra.com/p/151866/Smartling/" page_type: "product" language: "en" --- # Smartling Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartling ## What is Smartling? Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. ## What is Smartling used for? [Translation Management](https://www.capterra.com/translation-management-software/)[Localization](https://www.capterra.com/localization-software/)[Brand Management](https://www.capterra.com/brand-management-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartling?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.smartling.com&name=Smartling) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartling 3.4 (18) VS. [4.7 (181)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting Price Contact vendor Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (18) Ease Of Use 4.7 (181) Value For Money 2.9 (14) Value For Money 4.4 (123) Customer Service 3.5 (15) Customer Service 4.7 (128) ## Smartling alternatives Highest Rated [4.8 (97)](https://www.capterra.com/p/162858/Lokalise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.6 (13)](https://www.capterra.com/p/157254/XTM-Cloud/reviews/) Starting price $16500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 46% of reviewers rated it above 4 stars [4.7 (150)](https://www.capterra.com/p/200736/Weglot/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Localize](https://www.capterra.com/p/186742/Localize/) [4.7 (62)](https://www.capterra.com/p/186742/Localize/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151866/Smartling/alternatives/) ## FAQs about Smartling Overview ### Which roles and teams benefit most from Smartling? Smartling is most used by translators, linguists, and localization leaders who manage multilingual content, translation quality, and review workflows. Marketing teams use it to launch localized campaigns faster, while project managers and coordinators rely on it to organize deadlines, stakeholder approvals, and cross-functional content production across regions. Answer based on 17 reviews Overview ### What company size and specific industries is Smartling built for? Smartling is designed for medium and large multinational companies that need to translate content across any industry and content type. It fits organizations with complex localization needs rather than small businesses, and it is suitable for companies operating in diverse sectors that work with global audiences. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Smartling? Smartling offers translation management and localization automation with AI/Machine Learning, machine translation, translation memory, terminology management, and language detection. It also includes workflow management, approval process control, access controls/permissions, collaboration tools, reporting/analytics, and website integration for content delivery across multi-language projects. Integrations ### Which third-party tools and platforms does Smartling integrate with? Smartling integrates with over 50 third-party tools and platforms across content, design, commerce, and marketing. Key integrations include Adobe Commerce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Express, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Workfront, Akeneo Product Cloud, Braze, Builder, Canva, CaptionHub, Commerce Cloud, Content Hub, Contentful, Contentstack, Drupal, Dyspatch, and Figma. Getting Started and Support ### What training and onboarding options does Smartling offer? Smartling provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and instruction, documentation offers written reference material for ongoing use, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Smartling offer? Smartling provides email/help desk, FAQ/forum, knowledge base, and phone support. Support details are presented through self-service resources and direct contact options. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,793 Translation Management reviews Capterra reviewers highlight these as the features buyers value most when choosing translation management software: - **Text Editing** (**42%** of reviewers rated this feature as critical) - **Multi-Language** (**53%**) - **Translator Database** (**38%**) Smartling includes **Multi-Language** and **Translator Database**, covering two of the top capabilities buyers look for in translation management software. However, it does not offer **Text Editing**. Instead, it provides other relevant features such as **Spell Check** (**37%**), **Language Detection** (**35%**), and **Machine Translation** (**35%**). These features help businesses manage content across languages, connect work with translator resources, and improve translation accuracy and speed, helping teams handle multilingual projects more efficiently. Machine Translation 3.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Translate multiple types of language through AI technology Terminology Management 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identifying and using specialized terms in the right context Workflow Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Project Tracking 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish Version Control 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions Smartling 69 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - For No-Code Development: Build applications without the use of code - For Websites: Software is used for working on online pages - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Historical Reporting: Information, data and reports that are being tracked over time - Language Detection: Identify different languages - Localization Automation: Adapt content to display differently based on viewer location - Machine Translation: Translate multiple types of language through AI technology - Memory Management: Store and save retrievable data - Multi-Language: Manage and support multiple languages - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Preview Functionality: Preview materials before finalizing projects - Price and Cost Calculations: Calculate rule-based prices for a product/service - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - String Translation Management: Translation and management of static text elements on websites - Style Check: Review the style of written or visual content - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Terminology Management: Identifying and using specialized terms in the right context - Text Review: Automatic examination of submitted content - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Translation Management: Manages translation of text and other digital assets - Translation Memory: A database that stores sentences, paragraphs or segments of text that have been previously translated - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (18) 3.6 Based on 18 reviews ## Pricing Value for money 2.9 (14) ### Starting price Free trial not available Value for money 2.9 (14) 2.9 Based on 14 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Canva](https://www.capterra.com/p/168956/Canva/)[ Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (15) 3.5 Based on 15 reviews ## User reviews Overall rating 3.4 Based on 18 reviews Filter by rating 5(4) 4(5) 3(5) 2(2) 1(2) Mentioned topic Sorted by most recent AN Anonymous User translator Translation and Localization ### "Severe Vulnerability to Claiming Bots and Poor Support Response" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 27, 2026 Extremely frustrating and disappointing. Working on complex medical and specialized localization projects requires a secure, fair, and reliable platform. Smartling completely fails in this regard by ignoring blatant security flaws and allowing automated bots to hijack the entire workflow. By refusing to enforce their own compliance and security policies, they are compromising the integrity of the platform for both freelancers and enterprise clients. I strongly advise businesses to reconsider using a system that turns a blind eye to obvious API exploits and fails to protect its own project distribution environment. Pros The platform provides a standard, rather ordinary CAT (Computer-Assisted Translation) tool interface. It is functional enough for everyday localization and MTPE (Machine Translation Post-Editing) tasks, but there is nothing particularly outstanding or innovative about its core features compared to other established translation tools on the market. Cons The biggest issue is the complete lack of protection against automated scripts and API abuse. The project distribution (claiming) system is heavily exploited by users running bots that instantly snatch up all available tasks within a single second of publication. Honest professionals have absolutely zero chance to claim jobs manually. To make matters worse, Smartling’s technical support is entirely unhelpful. Even when provided with undeniable proof, timestamps, and logs of this obvious Terms of Service violation, they simply close the tickets without implementing any basic anti-bot measures or blocking the offending accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VL Vivien L. Linguist Translation and Localization ### "Love the ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 10, 2025 I use it a couple of times a week when working for one of my favorite translation agencies and I always get my work done super fast Pros My favorite part is the use of use is especially when it comes to inserting suggested translation, and the user in a face Cons What I don’t like about smartling is when you scroll it’s super annoying because it is not in real time. Switched from [memoQ TMS](https://www.capterra.com/p/162762/memoQ/) Company decision so it was not my choice Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Britt M. Translator Translation and Localization ### "User-friendly platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 10, 2023 I love working with Smartling, you can easily import and export many different file types, it has a great overview and many options for translating. Pros Smartling is really easy to use, even the first time I was working with it I did find all the options needed without spending hours to find out where all the buttons were. You can easily adjust your settings and preferences. Everything you need is there and easy to find. Cons The MT is not really accurate and the price is quite high. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Übersetzerin & Korrekturleserin Translation and Localization ### "Mittelmäßige CAT-Funktionen / Benutzerfreundlichkeit für Übersetzer" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 April 19, 2023 eher mittelmäßiges Tool, eher für Websites geeignetEs tut sich entwicklungstechnisch zu wenig, um die obigen Probleme, die schon seit mind. 5 Jahren bestehen, endlich mal in den Griff zu bekommen. Pros Positiv ist, dass es in einem Browser läuft und nur selten Aussetzer hat. Allerdings braucht man eine Internetverbindung und kann nie offline arbeiten. Cons \- Schlechte Segmentierung (oft Segmente mit > 600 Wörtern statt nach Einzelsätzen)- Nichterkennung bereits vorhandener 100%-Matches (Zeitverlust/mehrfache Kosten)- Benutzerfreundlichkeit beim Umgang mit Tags- Oft nicht funktionierende Vorschau der zu übersetzenden Texte für Kontext etc., insbesondere auch bei Teilaktualisierungen von Texten sehr problematisch- Schwieriges Einheitlichhalten des TM-Inhalts- Nur sehr langsame Terminologieänderungen im TM möglich (kaum tragbar) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rares R. Marketing Operations Manager Hospitality ### "Decent but might not be what you're looking for" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 11, 2023 Pros The platform is easy to navigate and has a user-friendly interface. We were able to upload our content and manage translations without any issues. Smartling offers a variety of translation services, and the ones we used were machine translation and human translation. This allowed us to choose the option that best suited our needs and budget. I liked some of the features like smart match or the glossary which enabled us to have a brand identity that helped in adjusting the translated content to fit our own narrative. Cons The machine translation offered by Smartling was not always accurate and required a lot of manual editing. This increased the time and effort required to complete the project. The pricing structure of translation services was not always transparent, and we ended up paying a very expensive bill, especially with the GDN function for our website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alice Z. Freelance Translator Writing and Editing ### "Good product but too much complicated to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 17, 2022 I had some problems using the software and it took a long time to learn all the basics I needed to carry out my job. I'd prefere it to be more intuitive. Pros The product compares to other CAT-tools and offers the possibility to see original language and goal language one next to the other. Keyborad shortcuts available Cons Too many features and less intuitive than other products. Switched from [Phrase](https://www.capterra.com/p/276186/Phrase/) Different company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Marieken V. Translator Translation and Localization ### "My favourite translation platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2022 Pros It's easy to use, it offers room for contact and questions, has a great AI and good quality translation matches Cons I like every feature of this platform that I use daily Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO adil O. company worker Commercial Real Estate ### "review smartling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 5, 2021 It was a unique and useful experience, as I got distinctive and quick results through which I was able to save time to do other tasks, and this is considered very ideal for me Pros Speed ​​and ease of use, in addition to its unique feature, which is to download the entire content Cons I did not find any downsides other than the high price, but compared to the results obtained, the price is considered almost suitable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Head of Localization Translation and Localization ### ""Enterprise" sales staff" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 28, 2021 We were asked by a client to use Smartling for translations. We had heard great things (great marketing!) about Smartling from Smartling but never from any actual translators. Ultimately, Smartling is a large company with a sales staff as large as their engineering staff and they are really good at selling. But the translation software is really hard to use and many of our translators refused to use it after just 2 projects. That says a lot! We were able to convince our client to ditch Smartling and we've never agreed to use it again for any client. Pros Smartling has some great integration features for mobile app developers for very large organizations, but its cost-prohibitive and definitely not a "value". Cons The translation editor is worst-in-class. Literally every other translation editor I have used (and I have used a lot of them) works more quickly, more efficiently, and with a simpler user interface than Smartling's. It requires sales/customer service people just to set up and the limitations show that they don't really care about the translation part. They only care about integrating with the apps and selling monthly software contracts. Alternatives considered [Transifex](https://www.capterra.com/p/224043/Transifex/) [Phrase](https://www.capterra.com/p/276186/Phrase/) [Crowdin](https://www.capterra.com/p/163509/Crowdin/) Reasons for choosing Smartling We didn't choose it, or customer did, and regretted it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr International Marketing Computer Software ### "Poor translation quality" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 27, 2021 Pros This software is relatively easy to use and don't require much training to get used to it. Cons Their translation quality is actually really poor. Companies often make a mistake by thinking this is a localization tool but that's not the case. This tool is purely meant to translate your content and sometimes it's a purely literal translation from word a-to-z. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151866/Smartling/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Phrase vs Smartling](https://www.capterra.com/compare/151866-276186/Smartling-vs-Phrase)