--- title: "Smartling Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartling Software - reviews, pricing plans, popular comparisons to other Translation Management products and more." source_url: "https://www.capterra.com/p/151866/Smartling/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Smartling Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartling ## What is Smartling? Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. ## What is Smartling used for? [Translation Management](https://www.capterra.com/translation-management-software/)[Localization](https://www.capterra.com/localization-software/)[Brand Management](https://www.capterra.com/brand-management-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Smartling alternatives Highest Rated [4.9 (65)](https://www.capterra.com/p/204830/Localazy/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (199)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (97)](https://www.capterra.com/p/162858/Lokalise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.6 (13)](https://www.capterra.com/p/157254/XTM-Cloud/reviews/) Starting price $16500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 46% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151866/Smartling/alternatives/) ## FAQs about Smartling Overview ### Which roles and teams benefit most from Smartling? Smartling is most used by translators, linguists, and proofreaders managing translation, review, and multilingual content updates. Localization heads and project coordinators track assignments, deadlines, and language-quality workflows. International marketing, marketing operations, and design teams prepare localized campaigns and creative assets while keeping approved content consistent across markets. Answer based on 17 reviews Overview ### What company size and specific industries is Smartling built for? Smartling is designed for medium- and large-sized multinational companies that need to translate content across any industry and content type. It is suited for organizations operating in diverse sectors and managing multilingual content at scale, rather than small businesses with limited localization needs. Features and Usability ### What are the key features of Smartling? Smartling offers translation management and localization automation, plus machine translation, translation memory, terminology management, and string translation management. It also includes workflow management, approval process control, access controls/permissions, real-time reporting, activity tracking, and third-party integrations for content, website, and software localization. Integrations ### Which third-party tools and platforms does Smartling integrate with? Smartling integrates with over 50 third-party tools and platforms, including Adobe Commerce, Adobe Experience Cloud, Adobe Experience Manager, Adobe Express, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Workfront, Akeneo Product Cloud, Braze, Canva, Contentful, Contentstack, Drupal, Figma, GitHub, and Google Drive. Getting Started and Support ### What training and onboarding options does Smartling offer? Smartling provides live online training, documentation, and videos to help teams get started. Live online sessions support guided instruction, documentation offers written reference material for setup and features, and videos provide on-demand walkthroughs for learning at a self-paced pace. Getting Started and Support ### What customer support options does Smartling offer? Smartling provides email/help desk support, FAQ/forum resources, a knowledge base, and phone support. These channels give users several ways to find answers or contact support directly. No reviewer feedback about support quality is available here, so no claims can be made about response times or helpfulness. ## Features AI summary Based on 1,802 Translation Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing translation management software: - **Text Editing** (**42%** of reviewers rated this feature as critical) - **Multi-Language** (**53%**) - **Translator Database** (**38%**) Smartling supports **Multi-Language** and **Translator Database**, giving teams the ability to manage content across languages and keep translator resources organized in one place. However, it does not include **Text Editing**. Instead, it offers other features that reviewers also value, including **Spell Check** (**37%**), **Language Detection** (**35%**), and **Machine Translation** (**35%**). These capabilities help businesses improve translation accuracy, identify source language faster, and speed up localization work, allowing teams to manage multilingual content more efficiently. Machine Translation 3.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Translate multiple types of language through AI technology Terminology Management 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identifying and using specialized terms in the right context Workflow Management 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Project Tracking 3.7 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish Version Control 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions Smartling 69 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Delivery: Distributing content through various platforms or channels - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable User Interface: Design, modify, and organize how content is displayed on a system interface - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - For No-Code Development: Build applications without the use of code - For Websites: Software is used for working on online pages - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Historical Reporting: Information, data and reports that are being tracked over time - Language Detection: Identify different languages - Localization Automation: Adapt content to display differently based on viewer location - Machine Translation: Translate multiple types of language through AI technology - Memory Management: Store and save retrievable data - Multi-Language: Manage and support multiple languages - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Preview Functionality: Preview materials before finalizing projects - Price and Cost Calculations: Calculate rule-based prices for a product/service - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Revision History: Track what was updated, who made the changes, compare two revisions, and revert or perform another revision - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - String Translation Management: Translation and management of static text elements on websites - Style Check: Review the style of written or visual content - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Terminology Management: Identifying and using specialized terms in the right context - Text Review: Automatic examination of submitted content - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Translation Management: Manages translation of text and other digital assets - Translation Memory: A database that stores sentences, paragraphs or segments of text that have been previously translated - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.6 (18) 3.6 Based on 18 reviews ## Pricing Value for money 2.9 (14) Value for money 2.9 (14) 2.9 Based on 14 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Canva](https://www.capterra.com/p/168956/Canva/)[ Adobe Photoshop](https://www.capterra.com/p/229092/Adobe-Photoshop/)[ Adobe Illustrator](https://www.capterra.com/p/227125/Adobe-Illustrator/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (15) 3.5 Based on 15 reviews ## User reviews Overall rating 3.3 Based on 20 reviews Filter by rating Counts reflect reviews available in this feed. 5(4) 4(6) 3(5) 2(2) 1(3) Mentioned topic Recent reviews first, then most helpful Paula M. ### "Easy to Navigate and Time-Saving, with Room for Improvement" 4.0 November 5, 2026 I use Smartling as the platform my clients use to provide work to me. Pros I find Smartling easy to navigate and straightforward, not overly complex, and quite efficient. The pre-populated segments are very useful and save a lot of time. I also like the save page feature because I don’t have to save every individual segment, which saves time too. It’s very user friendly, didn’t take too long to get to know, and the filters, different views, and search are easy to find. I think it’s a good tool, and I’m very happy to use it. Cons I wish I could confirm multiple segments at once. Right now, I can only confirm individual segments or the entire page, and it would be useful to select similar segments and confirm them as a block. I also find it annoying that Smartling frequently gives me capitalization consistency errors when there isn’t a capitalization error. I’m not sure whether it’s a glitch, but it happens quite a lot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer translator Used the software for: 3-5 years ### "Severe Vulnerability to Claiming Bots and Poor Support Response" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 31, 2026 Extremely frustrating and disappointing. Working on complex medical and specialized localization projects requires a secure, fair, and reliable platform. Smartling completely fails in this regard by ignoring blatant security flaws and allowing automated bots to hijack the entire workflow. By refusing to enforce their own compliance and security policies, they are compromising the integrity of the platform for both freelancers and enterprise clients. I strongly advise businesses to reconsider using a system that turns a blind eye to obvious API exploits and fails to protect its own project distribution environment. Pros The platform provides a standard, rather ordinary CAT (Computer-Assisted Translation) tool interface. It is functional enough for everyday localization and MTPE (Machine Translation Post-Editing) tasks, but there is nothing particularly outstanding or innovative about its core features compared to other established translation tools on the market. Cons The biggest issue is the complete lack of protection against automated scripts and API abuse. The project distribution (claiming) system is heavily exploited by users running bots that instantly snatch up all available tasks within a single second of publication. Honest professionals have absolutely zero chance to claim jobs manually. To make matters worse, Smartling’s technical support is entirely unhelpful. Even when provided with undeniable proof, timestamps, and logs of this obvious Terms of Service violation, they simply close the tickets without implementing any basic anti-bot measures or blocking the offending accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lina V. Digital Marketing Manager Used the software for: Less than 1 year 1.0 November 6, 2026 AI summary based on a full review The reviewer finds Smartling to be a challenging tool with a complicated workflow that does not provide the expected ease of use. Additionally, the lack of support and unclear documentation limits its effectiveness. Log in to unlock the full review, detailed ratings, and pros & cons RE Reviewer translator Used the software for: 3-5 years ### "super" 5.0 October 19, 2020 Pros I was able to translate thanks to this software, or rather to work with a company on the other side of the world, with their instructions. It was fun. Interactive. Smooth to use. Cons nothing to say, it was great experience of work Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vivien L. Linguist Used the software for: 1-3 years ### "Love the ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 October 13, 2025 I use it a couple of times a week when working for one of my favorite translation agencies and I always get my work done super fast Pros My favorite part is the use of use is especially when it comes to inserting suggested translation, and the user in a face Cons What I don’t like about smartling is when you scroll it’s super annoying because it is not in real time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Project Manager Used the software for: 3-5 years ### "A great tool for website localization (if implemented properly)" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 18, 2019 The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful. Pros Smartling makes it very easy for companies to translate their website and manage multilingual updates to their content. It requires very little maintenance after setup for the client, and is simple and straightforward on the translator's side as well. Cons Smartling doesn't require the use of some of the features that make it so powerful, such as visual context. For one of our clients, we are translating their website, and despite our best efforts, they will not share the visual context with us. Apart from the live updates, this is one of the most powerful features of the platform, and allows the translators to provide the best possible translation. Context matters, but is sadly not required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Project Coordinator Used the software for: 3-5 years ### "I've had a great experience with Smartling and their customer service." 4.0 June 6, 2018 Pros I like that we're able to upload all of our content with ease and pull the strings we need to authorize for translation. Overall ease of use. Cons We wish it was less expensive. The price is pretty hefty and I know we'd prefer if it wasn't so high. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Head of Localization Used the software for: Less than 1 year ### ""Enterprise" sales staff" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 July 29, 2021 We were asked by a client to use Smartling for translations. We had heard great things (great marketing!) about Smartling from Smartling but never from any actual translators. Ultimately, Smartling is a large company with a sales staff as large as their engineering staff and they are really good at selling. But the translation software is really hard to use and many of our translators refused to use it after just 2 projects. That says a lot! We were able to convince our client to ditch Smartling and we've never agreed to use it again for any client. Pros Smartling has some great integration features for mobile app developers for very large organizations, but its cost-prohibitive and definitely not a "value". Cons The translation editor is worst-in-class. Literally every other translation editor I have used (and I have used a lot of them) works more quickly, more efficiently, and with a simpler user interface than Smartling's. It requires sales/customer service people just to set up and the limitations show that they don't really care about the translation part. They only care about integrating with the apps and selling monthly software contracts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Operations Manager Used the software for: 3-5 years ### "Decent but might not be what you're looking for" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 March 13, 2023 Pros The platform is easy to navigate and has a user-friendly interface. We were able to upload our content and manage translations without any issues. Smartling offers a variety of translation services, and the ones we used were machine translation and human translation. This allowed us to choose the option that best suited our needs and budget. I liked some of the features like smart match or the glossary which enabled us to have a brand identity that helped in adjusting the translated content to fit our own narrative. Cons The machine translation offered by Smartling was not always accurate and required a lot of manual editing. This increased the time and effort required to complete the project. The pricing structure of translation services was not always transparent, and we ended up paying a very expensive bill, especially with the GDN function for our website. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Freelance Translator Used the software for: 3-5 years ### "Average CAT tool with many issues" 3.0 December 20, 2018 Smartling is an average CAT tool. It does what it needs to do, but it does not have enough advanced features. You (as a translator) are not in control of the files nor TMs, but that is OK. My biggest concern is that it is very slow in comparison to other (mainly non-cloud) tools. I know that this is the price you pay for being always online, but we don’t want/need to be always online. My internet connection is good and still it lags sometimes. Working with TM is also not very user friendly, searching in TM is slow and search algorithm is not perfect. This CAT tool has a potential, but it needs to employ more features, allow the users to work offline, and give them better control of the files and TMs (not only to admins - who are often clients). If you are looking for something easy, you might give it a try. Pros Smartling is quite easy to use, not very difficult to master. Cons Very few advanced features, too slow to my liking... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151866/Smartling/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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