Who Uses This Software?

Designed for small to large businesses, it provides retail, manufacturing and distribution sectors with a cloud-based solution to help achieve marketing excellence across all customer touchpoints.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online

Vendor Details

  • inRiver
  • www.inriver.com
  • Founded 2007
  • United States

About inRiver PIM

inRiver PIM gives omni-channel commerce professionals the power to create, maintain and distribute perfect product information to multiple sales channels in multiple languages.


inRiver PIM Features

  • Content Syndication
  • Data Modeling
  • Data Quality Control
  • Digital Asset Management
  • Documentation Management
  • Master Record Management
  • Version Control
  • Bill of Materials Management
  • Document Management
  • Formula Management
  • Product Analytics
  • Product Lifecycle Management
  • Testing Management
  • Version Control

inRiver PIM Reviews Recently Reviewed!


inRiver PIM... Our single source of truth.

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM.

From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed.

Cons: That's a tough one... I'll let you know when I come up with something!

Overall: Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice...

ONE source of truth!

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it is very user-friendly, yet complex. The complexity works in your favor in that it can house, store, organize and be exported in so many different ways. The advanced search tools are amazing. This is definitely a "Cadillac" of software programs and I am lucky enough to have a set of keys!

Cons: I honestly can't think of anything about the software that I don't like.

Overall: My overall experience with inRiver PIM has definitely been a wonderful experience overall. We are really starting to realize just how beneficial it is. Our PIM feeds our website, our catalog, automatically makes technical data sheets at the touch of a button and is our single source of truth. We have buy-in company wide which makes a HUGE difference. Everyone consults PIM first when they need information. If something about a product changes, we change it in the PIM and then it updates everywhere. Wonderful Product!

inRiver PIM

Mar 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it's creates a great tool to house all the product data that you need to bring your products to market. It's fairly easy to use and can be customization for the business that you run.

Cons: There is a steep learning curve to get a good understanding of the tools functionalities. Also, not being able to customize layouts can be a challenge.

With this too, there isn't a great tool for external users of the system. The UI isn't as friendly as other competitors within the marketplace.

inRiver 6.3

Mar 04, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: - all (internal) processes are very fast

- very customizable

Cons: - Initially it was difficult to get access to the code base and the documentation for the in-house developers. This has improved with the new support portal.

- There are no outbound connectors available out-of-the-box (not even simple ones with limited functionality, nor are there templates for common use cases)

PIMPoint Was Exciting, but On Prem Feels Left Behind

Mar 01, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the all-in-one nature of inRiver. We use the PIM for all our text content and as a sort of pseudo DAM, and it works great for amalgamating and tracking resources.

Cons: The Print module is extremely unintuitive and I wish I had more control over the Work Area column in Enrich.

Overall: InRiver has helped us very quickly create a rich eCommerce experience. But the On Prem version is very far behind Cloud at this point, and that's disappointing. We feel like forgotten step kids.

Inriver Review

Mar 01, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Its sleek modern look and feel when compared to other PIM products we demoed.

Cons: The skill required to do some functions. Your everyday type user can't just jump in and go. They need special training and often times multiple trainings to understand everything.

Overall: Overall my experience has been positive.