# inriver PIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is inriver PIM the right PIM solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151868/inRiver-PIM/reviews --- inriver PIM 4.3 (13) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of inriver PIM Ease of use 3.8 Customer Service 4.5 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly M. Digital Data Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "One source of truth" June 19, 2019 5.0 After getting "buy-in" from the entire organization (which can definitely take some time), the experience is wonderful. Rather than having multiple, differing copies of information scattered around the company in different departments, we now have ONE source of truth that is dependable and easy to retrieve. We can give everyone their own sign on and not worry that information will be changed by accident, as we have control through permissions. I also love the fact that it is able to work with the ERP system and every night it does an "auto load" into PIM of certain fields. That is yet another way to be sure everything is up to date and accurate. Pros What I like most about this software is that we could set it up to contain our specific information. We were able to create fieldsets that matched our catalog and kept the organizing easy. Now we just keep packing in more and more product information. Cons What I like least about the software is not having more control over it within our own organization and having to find a partner to do changes for us. Review Source Response from inriver October 1, 2019 We appreciate your review Kimberly and happy that your experience with us as the One Source of Truth is wonderful. FK Froukje K. Product Group Manager Consumer Electronics Used the software for: 1-2 years ### "Very flexible PIM-system which is fit for the future" July 10, 2019 4.0 The major benefit is the PIM-benefit: one source of truth. We connected our website, our media publisher, our webshops to it. And we are expanding. inRiver can manage it all. Pros Very flexible system: you are able to fit any assortment into inRiver. Because it is relation based, you can link anything to eachother. Implementation is easy and intuitive: what you see is what you get. Changes are made quickly by Product Management, the maintenance of products is also intuitive. Cons I miss some way of overview of the assortment. How is everything connected to eachother? You cannot "see" it, you only experience it by clicking around. Scoping within the system is not very easy to do. We work with different companies within one license. There is (today) no way to segment the products per division. So all products are visible for all companies. The new content segmentation feature should solve this, but we are desperately waiting for it for months. Other annoying thing is that the Fieldsets not read only are; if someone changes the Fieldset, data can be lost (unintentionally). Too bad, inRiver is not sharing its timeline of the roadmap. It is a guess when what will be released. Review Source Response from inriver October 1, 2019 We appreciate your review Froukje and delighted to be your fit-for-future PIM partner. SL Steve L. Content Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "PIMPoint Was Exciting, but On Prem Feels Left Behind" March 1, 2019 3.0 InRiver has helped us very quickly create a rich eCommerce experience. But the On Prem version is very far behind Cloud at this point, and that's disappointing. We feel like forgotten step kids. Pros I like the all-in-one nature of inRiver. We use the PIM for all our text content and as a sort of pseudo DAM, and it works great for amalgamating and tracking resources. Cons The Print module is extremely unintuitive and I wish I had more control over the Work Area column in Enrich. Review Source CC Cindy C. IT Project Manager Retail Used the software for: 2+ years ### "inRiver PIM... Our single source of truth." March 1, 2019 5.0 Nothing short of awesome, in every capacity. Our relationship with the entire inRiver team only began with the sale of the PIM. They have been there for us every time we've needed business questions or technical development questions answered. They've become friends along this journey. Rep. is a stand-out representative and if you have the opportunity to work with her, you are lucky! Every single person we've met, from the developers to the President of inRiver's PIM, is top notch. No question, we made the right choice... Pros From our user's perspective, who are accustomed to working with spreadsheets, inRiver's ability to download product/item related data into a spreadsheet, allow users to modify their data, and then ingest the spreadsheet, updating the PIM. From the technical side, as business evolves and critical information needs to be captured, you can easily add additional data and use it as needed. Cons That's a tough one... I'll let you know when I come up with something! Review Source JB Johan B. IT-manager Building Materials Used the software for: 2+ years ### "Easy to use, fast and solves your problems" June 19, 2019 5.0 The biggest problem-solver for us has been the ability to store images and documents and have them linked to products so that you make sure you always have the latest version of your image/document and can easy send them to our customers. Pros The ability to store and link photos and documents to our products. Cons If you want a few extra apps it costs a bit more. Review Source Response from inriver October 1, 2019 We appreciate your review Johan. We are delighted that you find our product to be easy to use, fast and solves your biggest problem of linking product to images and documents. VR Verified Reviewer Sr. Comm Spec Consumer Goods Used the software for: 1-2 years ### "PIMUser" June 18, 2019 4.0 Pros Cloud -based access from anywhere, at any time. Cons Can be difficult to manage efficiently with large datasets. Review Source Response from inriver October 1, 2019 We appreciate your review of our cloud-based PIM product. VR Verified Reviewer Sr eCommerce Analyst Business Supplies and Equipment Used the software for: 6-12 months ### "inRiver PIM" March 5, 2019 4.0 Pros I like that it's creates a great tool to house all the product data that you need to bring your products to market. It's fairly easy to use and can be customization for the business that you run. Cons There is a steep learning curve to get a good understanding of the tools functionalities. Also, not being able to customize layouts can be a challenge. With this too, there isn't a great tool for external users of the system. The UI isn't as friendly as other competitors within the marketplace. Review Source Response from inriver June 23, 2019 On behalf of the whole inRiver team, thank you so much for taking the time to share your experience! We are glad that you find value in our PIM solution and are looking forward to developing our partnership and move forward together. TP Tangeka P. Merchandising Specialist Furniture Used the software for: I used a free trial ### "All in one product management" August 15, 2020 3.0 We went something that allowed more flexibility and was better fit for the large amount of data we have. Good for small datasets and simpler product structures. Would actually be a great option for a startup. Beneficial for workflow management as well Pros This is an all in one solution, though we experinented with it largely as a PIM. It is not the software we ended up going forward with but I still think it is a great solution Cons We only considered the PIM capabilities because we weren't as impressed with the DAM organization functions. And really the PIM was only so good because considering our large datasets, it would be difficult to manage. Also, We would have limited control and needed to contact them for every update or change Review Source Response from inriver August 25, 2020 Thank you for taking the time to submit a review. We're disappointed inRiver was not the right fit for your organization, but we appreciated the opportunity to talk about your needs. inRiver is truly the only enterprise-level PIM that includes syndication. Your assessment in our DAM capabilities are absolutely correct. The inRiver platform is more built for organizations looking to consolidate data sets out of the DAM and optimize their configuration for the benefits of suppliers, distributors, retailers, and online marketplaces. And we're pleased to say we've also made vast improvements in recent months in our ability to import and export large amounts of data for global organizations. We wish you luck with your selected solution and hope to have the opportunity to stay connected. VR Verified Reviewer Web Developer Printing Used the software for: 1-2 years ### "inRiver 6.3 " March 4, 2019 5.0 Pros \- all (internal) processes are very fast - very customizable Cons \- Initially it was difficult to get access to the code base and the documentation for the in-house developers. This has improved with the new support portal. - There are no outbound connectors available out-of-the-box (not even simple ones with limited functionality, nor are there templates for common use cases) Review Source CG Caitlin G. Corporate Communications Specialist Business Supplies and Equipment Used the software for: Less than 6 months ### "Great PIM System So Far! " September 20, 2019 5.0 Overall, this system will be very beneficial to our workflows. It is much easier to access product information and have everything current and in one place. We no longer have to enter information in multiple locations, which is both redundant and leaves room for error. Pros I love how it has really improved our process of finding, adding and editing information related to our products. The system is very modern and intelligent in terms of quickly adding information. I also like that the system "speaks" to other systems we use. Cons The only thing that's a little difficult to figure out is the "queries" for searching. Review Source KM Katalina M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Me encanto esta herramienta" July 7, 2023 4.0 Pros Me fasino su herramienta de trabajo dual ya que es bastante util e intuitivo. Cons Su filtro de busqueda puede tormanrce algo lento dependiendo la cantidad de informacion que se requeira buscar. Review Source VR Verified Reviewer Optimist Marketing and Advertising Used the software for: 2+ years ### "Umfangreiches und gut verwaltbares PIM" October 5, 2022 5.0 Pros Mit dem Produktinformationsmanagementsystem können sehr einfach Infos von einer sehr großen Anzahl von Produkten plattformübergreifend gemanaged werden – für Omnicommerce ist das unerlässlich. Der Support ist top! Cons Das Design des Interfaces könnte noch etwas schicker sein. Review Source CS Craig S. IT Systems Coordinator Wholesale Used the software for: Less than 6 months ### "Inriver Review" March 1, 2019 4.0 Overall my experience has been positive. Pros Its sleek modern look and feel when compared to other PIM products we demoed. Cons The skill required to do some functions. Your everyday type user can't just jump in and go. They need special training and often times multiple trainings to understand everything. 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