--- title: "XTM XTRF Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XTM XTRF Software - reviews, pricing plans, popular comparisons to other Translation Management products and more." source_url: "https://www.capterra.com/p/151874/XTRF-Translation-Management-System/" page_type: "product" language: "en" --- # XTM XTRF Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XTM XTRF ## What is XTM XTRF? XTRF is the translation business management system built for language service providers. Automated project workflows, deep CAT tool integration, and dedicated portals for customers and suppliers give LSPs full operational control, from quote to delivery, without the administrative drag. With native integrations into XTM Cloud, memoQ, Trados, Phrase, and 20+ CAT formats, plus Smart Connectors that automate project creation from file drops, FTP, or email, XTRF eliminates the manual handoffs that slow teams down. That's why the fastest-growing language service providers run on XTRF. ## What is XTM XTRF used for? [Translation Management](https://www.capterra.com/translation-management-software/)[Business Management](https://www.capterra.com/business-management-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €34000 Flat Rate, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XTM XTRF?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://xtm-intl.com&name=XTM XTRF) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XTM XTRF 4.0 (15) VS. [4.7 (184)](https://www.capterra.com/p/163509/Crowdin/reviews/) Starting Price €34000 Flat Rate, Per Year Starting Price $59 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (15) Ease Of Use 4.7 (692) Value For Money 3.6 (14) Value For Money 4.4 (466) Customer Service 3.3 (13) Customer Service 4.7 (411) ## XTM XTRF alternatives [4.6 (6,108)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (1,480)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (3,324)](https://www.capterra.com/p/120109/Xero/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (3,545)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/151874/XTRF-Translation-Management-System/alternatives/) ## FAQs about XTM XTRF Overview ### Which roles and teams benefit most from XTM XTRF? XTM XTRF is most used by project managers, translation teams, and business leaders running language service operations. Project and operations managers use it to coordinate jobs, vendors, and deadlines, while translators handle assignments and delivery. Directors, founders, and general managers rely on it for workflow oversight, scalability, and service efficiency. Answer based on 15 reviews Overview ### What company size and specific industries is XTM XTRF built for? XTM XTRF is designed for mid-to-large language service providers that need a translation business management system suited to their operational scale. It is built for the language services industry, especially companies handling translation work and seeking support for growth as they expand. Features and Usability ### What are the key features of XTM XTRF? XTM XTRF offers project management, project workflow, and task management for translation jobs, along with order management and quote, invoice, and billing tools. It also includes time and expense tracking, vendor management, resource management, terminology management, localization automation, reporting and statistics, and access controls/permissions. Integrations ### Which third-party tools and platforms does XTM XTRF integrate with? XTM XTRF integrates with Phrase, QuickBooks Desktop, Trados Studio, XTM Cloud, and memoQ TMS. These integrations cover translation management and accounting workflows, giving teams direct connections to widely used localization and finance tools within the platform. Getting Started and Support ### What training and onboarding options does XTM XTRF offer? XTM XTRF provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars offer scheduled instruction, documentation serves as written reference, and videos provide self-paced learning material. Getting Started and Support ### What customer support options does XTM XTRF offer? XTM XTRF provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. Support access is direct and varied, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,793 Translation Management reviews Capterra reviewers highlight these as the features buyers value most when choosing translation management software: - **Text Editing** (**42%** of reviewers rated this feature as critical) - **Multi-Language** (**53%**) - **Translator Database** (**38%**) XTRF includes **Translator Database**, which gives teams a central place to manage linguist information and assign the right resources to each project. However, it does not include **Text Editing** or **Multi-Language**. Instead, it offers **Machine Translation** (**35%**), which can help speed up translation workflows and reduce manual effort. Together, these capabilities help businesses coordinate translation resources more efficiently and keep projects moving across high-volume workloads. Machine Translation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Translate multiple types of language through AI technology Project Workflow 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, or update project workflows. API 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Project Tracking 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Monitor the progress of projects from start to finish Quotes/Estimates 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Terminology Management 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Identifying and using specialized terms in the right context XTM XTRF 38 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Websites: Software is used for working on online pages - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Localization Automation: Adapt content to display differently based on viewer location - Machine Translation: Translate multiple types of language through AI technology - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Quality Control: Ensure that quality requirements and standards are met across production processes - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Terminology Management: Identifying and using specialized terms in the right context - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (15) 4.2 Based on 15 reviews ## Pricing Value for money 3.6 (14) Free Trial Ultimate €34,000 Flat Rate,Per Year Professional €9,000 Flat Rate,Per Year Value for money 3.6 (14) 3.6 Based on 14 reviews ## Integrations [ Phrase](https://www.capterra.com/p/276186/Phrase/)[ Trados Studio](https://www.capterra.com/p/151746/Trados-Studio/)[ memoQ TMS](https://www.capterra.com/p/162762/memoQ/)[ XTM Cloud](https://www.capterra.com/p/157254/XTM-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (13) 3.3 Based on 13 reviews ## User reviews Overall rating 4.0 Based on 15 reviews Filter by rating 5(6) 4(6) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent AN Anonymous User Translator Translation and Localization ### "I love XTRF!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 20, 2023 Pros What I like the most about XTRF is its ease of use, how fast it works, and how every button available is self-explanatory, just perfect. Cons What I like the least about XTRF is that sometimes it bugs, or just disconnects randomly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User CEO // Founder Translation and Localization ### "Prohibitively expensive, price increase by more than 100 percent in 2023" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 17, 2023 With new products coming up in the TMS space XTRF now has to compete with companies that are much more nimble, have a better and more intuitive product and have support which is more effective, more skilled and more able. First level support is slow and anything more intricate, well, it isn't great, to put it very politely. Success Managers, well, that overblown name gives you an idea of what to expect. Pros XTRF is generally an acceptable system. The logic of having a client portal, which most clients can't use because of their touchy firewalls and vendor portal is good, if now also common among a variety of alternative providers. The sales team was nice, but they usually are. Cons XTRF has a CRM feature which you can use, but isn't very intuitive. That basically applies to the entire system. It is dated and you really need to get your head around it. I reached out to the \[sensitive content hidden\] with some queries and a complaint about the price increase and a query about two new items on my invoice, but he chose not to respond. That is fine, and that is his prerogative. But it is a good indicator of how XTRF values customers. My major gripe is the quality of communication. The price increase was announced in a poorly written email, with scant actual hard and fast details. They now have a sort of API hit system, which may be more familiar to people in the know, but is completely new to me. The result is that my bill for the project manager seats is now lower than the NEW supplemental costs incurred by this new API system and two new items on my bill which the \[sensitive content hidden\] decided not to explain to me. Overall the new system lacks transparency. You get a table with API hits and how they were generated. But in 2023 that includes hits for an employee who left the company in 2022 and that account has been dormant ever since. That might all be right, but the price has more than doubled, well, and that is not acceptable. XTRF was taken over by K1 private equity in 2021 and is now one group with XTM. The previous owner and founder sold up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SZ Sinisa Z. Technology Manager Translation and Localization ### "Product with potential but with severe functionality issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 May 31, 2023 Pros XTRF plays a central role in our daily operations, covering essential functions such as quoting, project management, vendor management, and finance management. It serves as a cornerstone for these crucial aspects of our business processes. Cons The system presents numerous limitations that hinder customization of the interface, restrict the use of more than 10 custom fields, and impose restrictions on notification templates, smart projects, memoQ integration, among others. These limitations pose challenges for power users, making it increasingly difficult for them to fully leverage the system's capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Irene K. Director Translation and Localization ### "Good product but expensive with poor support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 10, 2023 Pros XTRF provides excellent tools for project management and translation workflow. Its vendor database is superb and suppliers can update their data themselves, saving you valuable time. Reports are very detailed and customizable, providing you with an overview of your business. Cons XTRF is very expensive and their customer support / customer success team is very slow. It takes ages to fix an issue or answer to a query. Alternatives considered [Plunet BusinessManager](https://www.capterra.com/p/151878/Plunet-BusinessManager/) Reasons for choosing XTM XTRF Plunet was too expensive for such a small business as mine. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Veit G. CEO Translation and Localization ### "Review of XTRF" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2022 In operations, XTRF helps us to streamline workflows and automate file handling, thus increasing productivity. In Finance, it allows us to implement a well-organized credit control, thus reducing overdue payments. XTRF also has a Sales module for handling opportunities, however, we do not use it yet. Pros XTRF is easy to set up and use. The UI is intuitive. Off the shelf, the product has a vast amount of functionalities, which can be customized either by users themselves or by using XTRF's customization service. One of the features we like most is business reporting. You can create reports about just any data in XTRF and even choose the way these data are visualized (pie chart, bar chart etc.) Apart from the software itself, XTRF has a great support team who are really motivated to help. Cons XTRF recently introduced so called Smart Projects, which allow a higher degree of automation than Classic projects. However, if projects are complex (or chaotic), we think that Classic projects are better suited. It would be great if XTRF could merge all good things from both Smart and Classic projects into one single type. Adding to this, having Smart and Classic projects can also be confusing for Project Managers. Reasons for choosing XTM XTRF Some of our customers were using it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ayse A. translator Translation and Localization ### "pratique" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 13, 2020 It is the simple way to collaborate with one person or agency all over the world. Pros Easy to understand, clear pages, easy to learn what we have to do. Direct communication with Project manager. Cons I do not have bad experiences, I check this website only for my jibs, I can check for deadlines ad others Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 Thank you! AN Anonymous User Project Manager Translation and Localization ### "Unfortunately, one of the only viable options" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 July 22, 2019 Our experience with XTRF has been overwhelmingly negative, but the unfortunate reality is that they remain one of the only viable options for a TMS, unless you wish to build your own. There are definitely some robust features to the program that are worth exploring. We are actively searching for a new service provider, but the sad reality for us is that we have been unable to find greener grass, just different grass. Most competitors have their own major quirks and issues, so here we are. Pros The reporting features of XTRF can be powerful, and the automation of our financials was one of the biggest time savers for us. Cons The GDPR regulations required XTRF to make some adjustments, and these adjustments introduced severe errors to the day to day workings, some of which have still not been resolved. All of our templates for invoices and purchase orders went offline for about a week while we waited for the various patches to be completed. Many simple operations take way too many clicks to accomplish the desired task (saving receivables requires you to click the first save button twice, then switch to a new screen and hit a different save button. If you do not do all 3 clicks, the receivables will not be saved). The support team is consistently unable to do more than recap the problems that we are experiencing. We've had 4-5 main points of contact in my 3 years of working with them, due to high levels of turnover. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dmitry K. Founder Translation and Localization ### "Great project management solution for translation agencies" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 19, 2019 XTRF Translation Management System makes it easy for our small agency to manage our translation projects and collaborate with our team of external freelance translators. Pros Clean interface that makes it extremely easy to create projects and assign them to freelance translators. Cons Pricing could've been a bit better, especially considering that there are other tools on the market that offer similar functionality and some of them are even free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BY Benito Y. Translator - Teacher Translation and Localization ### "Any translator would like to have this powerful tool." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 31, 2018 Pros This tool is an excellent way to render accurate and fast translations. Cons Price is a little too high for independent translators. They should take this into account. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Frantisek V. Freelance Translator Translation and Localization ### "Excellent project management tool for agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 December 19, 2018 So far as project management is concerned, XTRF has it all. You name it and the feature is there. It allows you to personalize the system as much as needed. It is not absolutely easy, but once admins set-up front- and back-end, project managers, external translators, managers, they all have what they need here. The only issue I have with this tool is its price. Honestly, it is so high, that any mid-size company rather thinks about developing their own tool (which has other cons; and many of them). I can definitely recommend this for any translation agency, it will help you a lot, but be ready to pay for it. Pros Abundant with features, personalized modules, you can define your own processes... external translators, clients, project managers, they all can access the system Cons The price seems OK at first, but when you realize how many licences you might need, than you realize that it is the biggest con of this otherwise excellent tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/151874/XTRF-Translation-Management-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.