# Page 2 | LionDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LionDesk the right Real Estate CRM solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151891/LionDesk/reviews --- LionDesk 4.1 (95) [View alternatives](https://www.capterra.com/p/151891/LionDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of LionDesk ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeremy M. L. Loan Officer Financial Services Used the software for: Less than 6 months ### "lion desk and mortgage compabnies" May 29, 2021 5.0 Pros I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers. Being able to see what works and what doesn't work is a crucial part in growing your own business. This also gives you new ideas to implement within your own organization. Liondesk is also a very easy platform to navigate when you know how to properly make use of it's features. Cons Sometimes there were too many options to choose from. They also didn't have any advanced features lie other CRMs do, such as analytics and landing pages, websites, etc. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Sage CRM](https://www.capterra.com/p/227247/Sage-CRM/)[Contact Boss](https://www.capterra.com/p/195270/Contact-Boss/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Lead Capsule](https://www.capterra.com/p/227134/Lead-Capsule/) Review Source Jordan M. Licensed Realtor Real Estate Used the software for: 2+ years ### "Liondesk: Almost a one stop Sales/Real Estate CRM Solution" March 21, 2019 5.0 I track all of my client interactions, current projects, to do's, information, and business projections through the software currently. I use the program every day multiple times a day. Pros Liondesk is a robustly featured CRM used for Real Estate but could probably be used for other forms of sales as well. The features that drew me to Liondesk are as follows: 1. Data Analytics: Robust data capturing and visualization 2. Features for the money: Contacts, emails, custom phone lines, text messaging, drips, deal plans and pipeline revenue projection, and soon a new AI. It is a fully featured system. 3. The price: It is very affordable when comparing the CRM to other software web apps in its class. Cons Liondesk is missing a robust "value add" form of drip. Like newsletters, informational articles on the real estate industry. The provided and shared drips come off as salesy without much value add for the consumer. Other CRM's in its class such as ixact and contactually provide this. This however, is understandable because both of those CRM'S are generally more expensive. Review Source Response from LionDesk April 1, 2019 Hi Jordan, thrilled you're having success with LionDesk. Especially taking advantage of all the features the system offers. Thanks for being part of the community and sharing this helpful review. Jennifer P. Virtual Marketing Assistant Real Estate Used the software for: 1-2 years ### "Finally a CRM I can PROMOTE wholeheartedly!" August 30, 2019 5.0 Amazing! No more contacts in a dozen places. Leads from sites like Zillow, Realtor.com, others drop right into LionDesk; even free leads! Sync with Google puts ALL emails in LionDesk. Contacts engage via email or text in response to auto-drip campaigns. LD will call me and ring through to contacts when I tell it to. LionDesk helps you run your business like the real estate pro you are. It's the missing link in your marketing toolkit; what an impact it makes. Pros It really works to convert leads, nurture past clients, and stay on top of your real estate business. I set LionDesk up for REALTORS® so it offers max performance from day one. So many features for a great price. The interface is easy to learn, and come back to after a few days on non-use. Nice mobile app. Marketing section with emails/texts/tasks has quality content, easy to set-up. Owner and support staff really care and do a great job. Online help is thorough. I am super picky and vet CRMs completely. First CRM I've given two thumbs up, EVER! Cons Would love to see mobile app features expanded. LionDesk welcomes input from users and makes improvements based on them. Review Source Response from LionDesk September 5, 2019 Thank you for the awesome review Jennifer! We are so glad to hear you had a wonderful experience using LionDesk! David Says Hi! #ROAR KC KEN C. Managing Broker Real Estate Used the software for: Less than 6 months ### "If I could make it do what it supposed to do..." August 30, 2019 3.0 I think the program is good but not sure at what level we are operating. I will continue to use liondesk and hope we can get to some accommodation for setup and customer service. I don't know what it's going to take to get professional assistance with this program. Pros I like the idea that it will send video text messages in campaigns. I like the integration with y lopo. Pretty straightforward to use. I like but they promised it would do. Cons Customer service. Chat Windows take you 4 hours to respond makes it impossible for me to get assistance. I've never sat in one place waiting for somebody for 4 hours except for the birth of my two children. Answers, when given or short, Kurt, and rarely solve the problem. The inability to interact to actually identify the problem makes it impossible to solve it. I'm operating now I do not know level functionality with this program because I can get literally no assistance in a meaningful way to get it set up. I've had this program for nearly six months now and no one at liondesk can tell me if I'm operating it correctly, what should be done to optimize it, and how this could function best for my business. This requires interaction, human-to-human, but somebody who is knowledgeable about the actual implementation and use of the program towards the consumers business goals. Reason for choosing LionDesk Recommended from a trusted individual. They are currently not happy with liondesk either. This person is highly Technical and understanding of how these things work. Review Source Response from LionDesk September 4, 2019 Hi Ken, Thanks for the great feedback. Love that you're taking advantage of the Video texting! For support questions, feel free to schedule a 1:1 call with our support team through the below link. 1:1 Support Appointment: https://calendly.com/Liondesk\_support Also, if you're not already a member, join the LionDesk private Facebook group which is full of best practices and knowledge sharing with over 10k agents. Facebook Group: https://www.facebook.com/groups/liondesk/ TS Thaine S. Broker/Owner Real Estate Used the software for: 6-12 months ### "eMail sent from LionDesk ends up in Client Junk Mail." July 12, 2018 2.0 Client Database/Repository Pros User Interface and list of potential features (everything not included in base price) Lead Emails include a copy of the original email. Cons LionDesk uses a third party email vendor (SendGrid) who does not directly support clients of Liondesk and the complexity of email delivery these days is beyond the skillset of most people including the LionDesk support staff. I have multiple CRM and Real Estate applications that send emails to my clients/leads on my behalf without any issues such as; Top Producer, Follow-Up-Boss, Pro Agent Website, etc. and only my emails from LionDesk end up in the clients spam or juk email folders. I have spent many hours working with Microsoft, Godaddy and Liondesk support trying to get LionDesk to succesfully send emails and have done everything in my power to configure everything correctly from DKIM to SPF to DMARC. Below are a few things Liondesk can do to improve the likelyhood of email being received by recipients. - If LionDesk/Sendgrid would provide the list-unsubscribe it would help, - if LionDesk/Sendgrid would include a text copy with each email it would help. - Align email domaikns so that DMARC can be checked. - Provide sample DKIM, and SPF settings based off LionDesk settings instead of Sendgrid suppport links. Without functioning email LionDesk is a crippled product. Review Source Response from LionDesk September 11, 2018 Thaine, Thank you so much for your feedback. It is very appreciated. Feedback like this helps us develop LionDesk to be a better sales platform for our customers. Your concerns have been forwarded to the correct department. Thank you again, and please do not hesitate to reach out for any assistance with LionDesk. Daniel D. Owner Real Estate Used the software for: 1-2 years ### "CRM Simplified and Empowered" September 6, 2018 5.0 Pros This is a great software for non-techie individuals who want powerful, robust and easy to use CRM. With the tool, it's easy to set up campaigns - which include text, email and activities and I like the ability to text through the app. Cons Not much I don't like, but wish they did have a few additional features: 1. Ability to make outbound calls from phone app and use the CRM phone number, not my cell phone. 2. Ability to send direct mail and/or voicemail campaigns as part of an outreach campaign. 3. They can improve on the integrations. Having some issues getting leads to insert properly. Review Source Response from LionDesk September 11, 2018 Daniel, Thank you so much for your feedback. I am glad to hear you are loving LionDesk and are loving the drip campaign feature as well! As far as your concerns, thank you for letting us know! We need feedback like this to provide the best sales platform possible for our users! I am forwarding your feedback to our development team and I appreciate you taking the time to leave this review. Please do not hesitate to reach out with you need assistance with anything LionDesk! J. Alexander C. President Used the software for: Less than 6 months ### "by far the most advanced CRM I've found amongst dozens of programs i've tried" May 1, 2018 5.0 When used properly, you can build your LionDesk account to be an absolute MACHINE to communicate with your clients. After you create automatic campaigns, you can essentially communicate with thousands of people without ever needing to get out of bed !!!! Pros Maximum options to communicate with clients . you can text 1000 people as fast as you could send a text from your phone, send mass emails, and even send VIDEO emails! the 'text to sell' application is very cool. create a short code, and when someone sends that code to your marketing phone number (that you create inside of lions desk) you can set up to have whatever you program to be instantly texted to that person. And when that person texts you, liondesk has the remarkable ability to capture a large amount of info from that person simply from receiving their phone number Cons It takes some time to become familiar with this program, so you'll need to spend some time playing with the system. However, I have to attribute this to the fact that the system is quite elaborate (in a good way). just dont expect to jump in and master the program the first time you use it...but its well worth the time you'll spend working with it. Review Source Response from LionDesk May 2, 2018 Thank you for the review! We are so pleased you like LionDesk. Also, we really appreciate your feedback on LionDesk's "Ease of Use". We are actually overhauling our onboarding and help section to make this easier for new and existing clients for this reason. :) Thanks again and happy closing! NN Nancy N. Licensed Real Estate Agent Real Estate Used the software for: 1-2 years ### "Horrible Customer Service" March 31, 2021 2.0 The system is not bad but with no Customer Service, it can’t be maintained. Pros The biggest problem with this company is customer service. If you have a problem, you have to call 10x because they continually drop the ball. Some customer service people give you wrong information and none of them follow through. This past week, I was threatened by a client who was receiving messages from one of my campaigns yet, he didn’t show up on my contact list. So, I couldn’t shut down the messages. I had to cancel the account before I got reported to the realtor board. How disgusting is this!! I called repeatedly for 3 days but, the 3rd day, when it was apparent that nobody was looking into my issue, I canceled them. Don’t waste your money!! Cons Customer Service is the worst ever. Their inability to follow through almost got me in trouble with my realtor board. There system was sending messages with my name attached to a client that wasn’t in my contact list. After 6 phone calls and 3 days of reaching out, I canceled my account. Review Source Response from LionDesk April 21, 2021 Hi Nancy, apologies for any inconvenience. Sounds like a very unique situation. Even though you've chosen to cancel your account, if you decide to come back we'd love the opportunity to support you and your business. Please email hello@liondesk.com for a welcome back discount. VR Verified Reviewer Realtor Real Estate Used the software for: 2+ years ### "Just OK" October 6, 2020 4.0 It's tough to change CRM's so I'm still using the product. For now. Pros Been using this on and off for several years. It's mid level quality for a CRM. Shop around before choosing this one. Cons The website is not the easiest to use in my opinion. Could use more features for the money. Could be better. Review Source Response from LionDesk October 9, 2020 First, thank you for choosing LionDesk as your integrated CRM. We would love to be able to give you a better CRM user experience. Regarding the more feature request: What is it that you are looking for? What do you need your CRM to do? AS Albert S. Broker Real Estate Used the software for: Less than 6 months ### "Problem after Problem" November 20, 2020 1.0 Liondesk support is the worst. All they want to do is clear tickets and do not truly address problems that this client is satisfied. First problem was the drip program. I set 50 prospects on drip then let it be. 2 weeks later I checked on the progress and not one email had gone out. They fixed it and said sorry. Then I asked that they restart the drips, It was not easy to get them to assist. Next My FIRST MMS a hello to my contact list. I made a mistake as I was under the impression that I had 1000 it was only 100 mms. I went into overage and ignored the warning as I thought I had 1000. They bulled my CC $5 31 times, I did not even have that many contacts only 800 and many of them did not have phone numbers. Some of my people told me they had relieved the messages but many had not. I asked Liondesk and they said they did not have reporting on what was sent only the last 50. Again I looked to who actually got the messages with no luck. Now 4 weeks later I canceled the account. That is when \[SENSITIVE CONTENT HIDDEN\] contacted me by phone not in writing, He finally confirmed that many of messages were not sent I was offered credit... where is it? Ill stop here! Pros what they say you can do The perceived value! Cons faulty software charged me overage for MMS 31 tomes $5 for messages that were never sent. Reason for choosing LionDesk they were connected to Showcase IDX... my provider for IDX on my website. Review Source Response from LionDesk November 25, 2020 Ouch Albert! After reviewing our internal records it does show that our team went above and beyond to support you, In the end it wasn't a good match and we wish you success. VR Verified Reviewer Loan Officer Real Estate Used the software for: 1-2 years ### "Customer Service?" July 19, 2021 4.0 Horrible and would not recommend them to anyone. I thought of switching but now I'm glad I did not. Not even a reminder email but I sure get a lot of messages saying I have a lead or something and nothing is there. Not even sure what's going on there. Pros Affordability is about it. If you are brand new and need a CRM maybe consider this one. Cons I never could get into it. Didn't seem to have the bells and whistles like the one I have now. Also, signing up for a year and then being charged another year when you didn't want it or ever use it in the past 9 months. I inquired when my membership was up and also canceled it but they are saying I never did. Unfortunately for me, I cannot find any confirmation and I cannot even get them to downgrade it to a monthly and let me cancel it. Why BECAUSE NO ONE WILL RESPOND TO MY EMAIL! I am thinking they use overseas people and it doesn't fit in their guidebooks so they just don't answer. Review Source Kenneth J. Team Lead | Realtor | Investor Real Estate Used the software for: 6-12 months ### "Excellent software for the price point" August 30, 2019 5.0 Pros Once you get the hang of the software, it is very easy to get things done. The available automation streamlines my daily tasks to the point where I am not spending more time documenting what I did than actually DOING the thing I did! Cons Steep learning curve. Some of the automation bits (like drip campaigns) took a bit to master, but once you understand the logic behind the process, it makes a whole lot more sense. Review Source Response from LionDesk September 5, 2019 Thank you for the awesome review, Kenneth & using LionDesk! #ROAR QD Quan D. Real Estate Agent Real Estate Used the software for: 6-12 months ### "Syncing with Google Contacts Sucks" September 16, 2021 1.0 \- Notes field in Google Contacts won's sync over. So I lose all my Notes - LionDesk kept changing the Sync capabilities. Used to be able to choose 1 or 2 ways, but that disappeared overnight without event telling users. That choice is no long there so I don't even know if it is 2 ways or 1-way syncing - To sync, you have to manually sync each time ... then wait for 1/2 hour ... sometime it would sync over sometime it would not. When "not", I had to call in to Support to help resolve... Not a very stable syncing capability. - yes, I am aware that I had to wait after 24 hours for the initial sync to happen. All the problems happened after the first sync and beyond 24 hours. Pros none Cons Sync not working well. Notes don't sync. See below Review Source VR Verified Reviewer Realtor Used the software for: 1-2 years ### "Gets the job done." July 25, 2018 5.0 Pros Works, Functional, Fast, Easy what else can I say I use it everyday to get my business done. Not to expensive either. Cons A few the price. Other than that its been great. Worth it in my opinion and will get me where I want to be successful. Review Source Response from LionDesk September 11, 2018 Hello, I am so glad to hear that LionDesk has been a great solution for your business! Feedback is always welcomed and thank you for reaching out to us! If you ever need assistance with anything LionDesk, please do not hesitate to contact us! BR Brenda R. Realtor® Real Estate Used the software for: 6-12 months ### "Something to roar about" September 6, 2019 4.0 Overall, I have liked that I can put in place a system to keep me more consistent with my follow up for people in my CRM. Pros I liked the ease of use. It has been easy to create email templates. It was easy to upload contacts and add additional contacts. It's easy to track activities and tasks. Cons I haven't been thrilled with the the transition to version 2. I really enjoyed being able to record a video directly in LionDesk on my laptop and send it via email to contacts. Now it's more tedious; supposedly the feature is still available on the mobile app but I prefer using the laptop. It's also a bit difficult to upload video. It has to be converted to mp4 and then often times I have to make changes to the file which compromises the quality of the video. Review Source Response from LionDesk September 10, 2019 Thank you for the review Brenda & for using LionDesk! New features are being added weekly to V2. Here's the link to vote new features up or down idea page: https://ideas.liondesk.com/?\_ga=2.72509715.1209337476.1568056318-1782393413.1558633672 VR Verified Reviewer Consultant Management Consulting Used the software for: 6-12 months ### "Most Affordable All-in-one CRM for Real Estate Pros" April 14, 2018 5.0 Pros LionDesk is a powerful all in one CRM that offers power dialer features, video email and texting, task management and broker functionalities. It is by far the best CRM for real estate agents at the price point. Cons While we love the CRM for Real Estate pros, we wish they offered a solution for other professionals. With that said, they are serving their market appropriately! Review Source Response from LionDesk May 9, 2018 Thanks for the great review! We are glad that you have found the benefits of some of our great tools within our CRM! Thank you for choosing LionDesk! DF David F. Business Development Executive Real Estate Used the software for: 2+ years ### "I tried several crms and was never really happy with the one provided by my broker. " May 4, 2018 5.0 Pros Very robust and flexible that it can be scaled up or down . It has many tools that I was paying separately that I consolidated budget dollars. The support is very receptive to new ideas and service. Cons They have many news add-ons coming on and looking to use can seem like a long time but it's really not. The SMS bulk messager can be a little buggy sometimes but that is normal in any SMS service. Review Source Response from LionDesk May 9, 2018 Thank you for a great review! We are so glad that you have chosen LionDesk as your integrated CRM platform! And to address any of your concerns, we will pass them along to our development team. Thanks again David! RG Ruben G. Real Etate Agent Real Estate Used the software for: 2+ years ### "LionDesk for Realtor" August 30, 2019 5.0 It is been very positive, This definitely helps my business to be larger and more efficient Pros I like the integration and automatization capabilities, Follow up campaigns Cons The lack of a system for sending automatic CMA's or current Market statistics, customer service needs to be a bit faster as well Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Price Review Source Response from LionDesk September 5, 2019 Welcome, Ruben to the Lion Community! We are glad LionDesk helps your business be more efficient #ROAR ML Manuel L. Realtor Real Estate Used the software for: 2+ years ### "Liondesk is one of the best CRM systems in the business" September 28, 2021 5.0 So far I love using Liondesk and how great quality emails I am able to create. I can also create campaigns with emails for 5 years Pros I know most CRM sites track opens/clicks/etc... but what I love about Liondesk is that it is easy to see my daily opens on one screen. So easy to use and the price is lower than most CRM companies! Cons I wish Liondesk would be able to play videos on the emails instead of clients needing to click on the video and a new screen opens up. Review Source DH Debi H. realtor Real Estate Used the software for: 1-2 years ### "Easy to use " June 26, 2020 5.0 overall its been an easy transition from Market leader to Lion Desk the difference in the functionality is like night and day. Pros Organizes leads and daily activities with ease and simplicity. Short learning curve. Time saver. Great tools Cons support is not great, hard to reach, turn around time is long for questions. Thats all I have to say Reason for choosing LionDesk its the only one I considered Switched from [Market Leader Professional](https://www.capterra.com/p/213723/Market-Leader-Professional/) ML is too limited Review Source Response from LionDesk August 10, 2020 Thank you for the awesome review Debi & for choosing LionDesk as your integrated CRM. We love it when users give ys 5 stars!! KH Kristyn H. Real Estate Broker, Realtor Real Estate Used the software for: 1-2 years ### "Lion Desk Review " December 5, 2016 4.0 I have been using Lion Desk as my CRM for the last year and I love it. Very easy to use and I love the text notifications that I set up every time I receive a new lead in the system. It is very efficient in helping me to follow up with my contacts. I also like the drip campaign feature. Pros I really like the round robin feature that they have for new leads coming into the system. My broker in charge has it set so that every new lead will rotate to each team member. Their customer support is also great! Coming from another CRM we had several questions about the functionality at first. All of our questions were answered in a timely manner and I even had a representative stay on the phone with me to walk me through some of the changes I was looking to make in the system. Cons So far so good! Review Source Response from LionDesk November 9, 2017 Happy you're enjoying our service, Kristyn! CP Chad P. Owner Real Estate Used the software for: 2+ years ### "They need to work out bugs" September 11, 2019 2.0 Pros Graphs and charts were great cues for tracking goals. Cons The beta model took away some of the visual cues that I enjoyed. Several times during the 2 year period I was with them the gmail sync feature caused a duplication of my contacts in Liondesk. I had 2900 in Gmail and Lion desk would mix and match info and creat 5000 (no exaggeration). Review Source Response from LionDesk September 20, 2019 Ouch! We'd love the opportunity to earn your 5 star rating. How can we help? EL Enid L. Marketing Director Real Estate Used the software for: 1-2 years ### "Love LionDesk" August 30, 2019 5.0 I like how if one of your employees do not work for you anymore you can change the information in the system without having to lose your database. Pros I love how you can keep up with your database by adding comments and tasks with their information. It is easy to keep up with each individual contact with setting reminders. I also love how you call can and text as well. Great features that I use everyday. Cons I don't believe I have anything negative to say about LionDesk. It is pretty spot on with my needs. Review Source Response from LionDesk September 5, 2019 and we love you Enid!! Thank you for being a valued LionDesk user, and sharing this great review! #roar VR Verified Reviewer Yoga Instructor Real Estate Used the software for: 1-2 years ### "Great for managing database" January 24, 2019 5.0 Pros I love that you can easily categorize your database and that it allows you to set reminders to follow up with people. I also love that you can enable a texting option which is great. Cons I think it could be a little more cohesive in the way that it's laid out. It could have a better aesthetic quality. Review Source Response from LionDesk January 25, 2019 We appreciate your great review and feedback. We agree that the reminder feature is very cool and texting has proven to get the highest response rate. Regarding the visual display you won't have to wait long. A new version is coming out in the next few months! JA Joan A. Realtor Real Estate Used the software for: 2+ years ### "Easy to use with great functionality" May 24, 2019 5.0 Because I like using it I sign in daily. I love that I can create my own tags and sources. It works great as a solo agent and now that I am on a team it still works great for me and our team. Pros I absolutely love that I can text from it using my laptop instead of my phone. It makes it so much faster. Cons Nothing yet. I have not come across any issues. Review Source Response from LionDesk May 30, 2019 Thank you for the great review! We appreciate your continued support! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.