# LionDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LionDesk the right Real Estate CRM solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151891/LionDesk/reviews --- LionDesk 4.1 (95) [View alternatives](https://www.capterra.com/p/151891/LionDesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LionDesk Ease of use 3.9 Customer Service 3.6 ## Pros and Cons in Reviews Jeremy M. L Loan OfficerFinancial Services, Self-employedUsed the software for: Less than 6 months. “I absolutely loved how there is a section for sharing your marketing sequences with other realtors and loan officers.“ May 29, 2021 DD Denise D Real Estate Real Estate, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Customer service is a complete joke. Whenever you need something, the person who signs you up gives you a different phone number to call because they are no longer your account person.“ July 11, 2022 Sheryl S Lead Generation SpecialistReal Estate, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Drip campaigns are very easy to set up.“ June 22, 2022 GA Gabrielle A Realtor Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “I had multiple appointments with tech services to try and get the system up to par with my needs for my business and unfortunately even with the new rollout of lion desk it’s still did not work I basically wasted my money for 3 to 6 months.“ August 19, 2020 Arielle G RealtorReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “I like it, I use, but I wish it was easier to use“ August 5, 2022 QD Quan D Real Estate AgentReal Estate, Self-employedUsed the software for: 6-12 months. “Used to be able to choose 1 or 2 ways, but that disappeared overnight without event telling users.“ September 16, 2021 MT Matt T OwnerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “we enjoy the larger text capacity to respond to clients as well as the ease of adding new contacts.“ August 19, 2020 Rémy C Real estateReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The how-to articles and videos don't match what's online so the learning curve is huge.“ November 18, 2021 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sheryl S. Lead Generation Specialist Real Estate Used the software for: 1-2 years ### "Feature rich CRM for realtors at an affordable price" June 22, 2022 4.0 I highly recommend LionDesk to any Realtor looking for an affordable CRM with essential features. Pros LionDesk can do most things a good CRM can do. Drip campaigns are very easy to set up. It helps me to respond back to potential leads quickly. It offers lower fees than most of the competitors in the market. Cons The software can be glitchy at times and the customer support needs improvement. I had a poor experience syncing contacts and leads into the system but the issue was resolved after reaching out to the support. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[LeadConnect](https://www.capterra.com/p/176855/LeadConnect/) It was hard to scale due to the exponential increase in the cost. Review Source JG Jason G. REALTOR/Broker Associate Real Estate Used the software for: Less than 6 months ### "LionDesk Has Been A Great Buy For Me!" September 11, 2020 5.0 Better lead management with my database. When leads come in from FB they go straight into a custom text/email campaign and don't fall through the cracks. The platform is clean and easy to navigate and I like the format a lot. I highly recommend the product. It's clear this company is going to continue to roll out with innovative and good upgrades to the software. Looking forward to seeing them. Pros I love this platform so far. It has been very user friendly and has most of the features I want for a very reasonable price. Innovation of new features seems to be at the front of mind for the company, which I look forward to seeing and trying out. Cons I really would like the option to use a straight to voice mail call feature. This would be great. The inclusion of an auto-dial feature would also be incredible. I'd love to see the creation of a social media digital management add on so that we could hire a social media manager that already has access to our database. Another cool feature I've never seen a CRM tackle is helping agents complete missing information on their clients. Like a people finder service that assists in helping to update old contact info, etc. Last item I really want which should actually be my first item is a monthly automated home value email that goes out to my database and gives them a monthly market snapshot type thing. Alternatives considered [HouseJet](https://www.capterra.com/p/201552/Market-Maker/) Reason for choosing LionDesk It was far too cost prohibitive. It did have the sly dial feature and it had rolled in an auto-dialer which I grew to appreciate a great deal, but it was very expensive. Review Source Response from LionDesk October 9, 2020 Thank you for the awesome review Jason & for choosing LionDesk as your integrated CRM. Regarding the auto dialer we have something in the works coming out this year :) Stay tuned for all the stuff we have coming! Rémy C. Real estate Real Estate Used the software for: 6-12 months ### "I wish I could give it 0 stars" November 18, 2021 1.0 Overall, I have zero trust. And why would I keep using a software with zero trust? They hurt my livelihood, and that's unacceptable. Pros Chat is available, although not much help Cons From the beginning, there were issues. The how-to articles and videos don't match what's online so the learning curve is huge. There was no glossary to figure out what the different terms mean, and the terms were very confusing. Technical glitches were highly disruptive, and most often a tekkie would get back to me and ask, "What's the problem?" (I think they'd go in and fix it, and then pretend it didn't exist.) All gaslighting, trying to make me feel like I was losing my mind, and it happened quite a few times. The deal breaker? They had "system wide issues" and a broadcast that I sent out to my list texted my leads 12 times an hour! Some of my leads were texting me back saying, "Make it stop!" Whether they fixed their system issues or not, I just can't risk burning out my client base and breaking the trust I'd built up. Plus, I had to stop my Facebook ads because I couldn't risk any more glitches. I had to move to a different CRM. Review Source BM Brian M. Realtor Real Estate Used the software for: 1-2 years ### "Beware of overzealous sales trickery" December 28, 2019 4.0 Totally tricked into a "FREE Trial" on the phone and told that they have the ability to set up custom data fields. After I gave them my credit card assuming it was to hold my "free trial" I was charged $39 and promptly told on the next line where I was setting up the solution that actually they cant do what the sales guy said and guess what??? No refunds! Had the solution less than 5 minutes and was tricked into signing up, customer service is the worst and their policies are terrible. Left a bad taste in my mouth enough to take the time to tell others to BEWARE... Pros It is an out of the box solution that most Realtors would get a benefit from using assuming they do not need a custom solution. Cons It does not allow custom data fields i.e. timeline, areas of interest, loan program etc. Also I wanted to use my own number which you have to either purchase from them or use your own (I had a Twilio number) and even with my number once I selected to use it with Liondesk they charge you to take it back even though I own the number. Using your own number is important when using SMS with leads. Alternatives considered [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/) Reason for choosing LionDesk I thought it had more functionality but I was lied to by the sales rep. Review Source Response from LionDesk January 6, 2020 Ouch Brian! We'd love the opportunity to earn your 5 star rating. How can we help? YF Yvette F. Loan Officer Financial Services Used the software for: 1-2 years ### "Great Features and Affordability " November 18, 2021 5.0 Great service and Team . Really enjoy using LionDesk. Pros Integrating with my business was easy and the different features as well Cons There is nothing I would say I least liked about LionDesk, but I would intergrade videos . That would be a nice feature to have inn our industry. Alternatives considered [Surefire CRM](https://www.capterra.com/p/202529/Surefire-CRM/) Reason for choosing LionDesk Top of mind caters to the Lending industry. They provide marketing campaign and videos both in English and Spanish, and are in compliance . I really enjoyed being with LionDesk, but because they provided more features I decided to go with them for these reasons. Review Source MR Marshall R. Real Estate Broker Real Estate Used the software for: Less than 6 months ### "Overpromise -Underdeliver" March 22, 2021 3.0 Pros Liondesks features sound like great user friendly features, in theory. The thought of using them is great... Then you get into the system and they dont work or they dont communicate seamlessly. Cons Features often didn't work, accounts dont connect, there's a cap on how many emails and texts you can send, you end up double tracking more than actually accomplishing what you want to do. I HATE the no cancellation clause. I pre-paid a year after a sales pitch and regretted it instantly. I tried to cancel within two weeks. They would not refund any of the over $700 I paid. If you're going to try LionDesk DO YOURSELF A FAVOR AND ONLY GO MONTH TO MONTH! See if it works for your needs. Our RealGeeks site ended updoing 95% of what I needed LionDesk to do and for what I needed LionDesk to do, it was bad at it. Switched from [CINC](https://www.capterra.com/p/152829/CINC/) I wanted a seamless transaction tracking software for a TC, ISA, and Brokers to be able to communicate and issue/complete tasks on specific timelines. While LionDesks features should make that easy, the actual functionality of them on the backend made it a nightmare. We switched to a free Trello account which actually works better. Review Source Response from LionDesk April 21, 2021 Hi Marshall, we appreciate your feedback. The annual plans provide a significant savings and are a great choice for most. We'd love to support you and your business but totally understand your decision. Please know we are here for you in the future. CK CHARLES K. Consultant Real Estate Used the software for: Less than 6 months ### "Great resource to have for real estate professionals." July 8, 2021 5.0 great value, more features available than needed, but good to know its there Pros Included with realtor board membership, means lower overall cost Cons The learning curve was steep at first due to many features. But, once overcome, its great. Alternatives considered [Brivity Platform](https://www.capterra.com/p/207393/Brivity-CRM/) Reason for choosing LionDesk better value. included with relator membership, and similar in features Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Value and features Review Source VS Vanessa S. Real Estate Agent Real Estate Used the software for: 6-12 months ### "The CRM Your Real Estate Business Needs" November 4, 2019 4.0 I prefer the existing version of Liondesk and am dreadfully anxious it goes away and the new beta version will fully be running. Right now we have the option to run either version. They say the best CRM in real estate is the one you use. Pros The feature that I like best so far is the ability to customize a few fields. I also like the ability to edit and modify existing standard fields. Cons The new beta version has a 180° different interface and has changed the usability of the site which is the reason why I selected Liondesk. Alternatives considered [RealtyJuggler](https://www.capterra.com/p/152177/RealtyJuggler/) Reason for choosing LionDesk Customizable features. The usability. Its interface is current and fresh. Switched from [Referral Maker CRM](https://www.capterra.com/p/161832/Referral-Maker-CRM/) Referral Maker wasn't customizable. It was too busy and didn't allow me to customize and track commission accurately. Review Source Response from LionDesk November 6, 2019 Thank you for the awesome review Vanessa & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week to get more insight on V2 DF Dave F. Lead Agent Real Estate Used the software for: 6-12 months ### "Review" September 15, 2019 4.0 Overall good experiences! I have a few things that I would like to have changed, but for the price very good. Pros Has the most bang for the buck that I have seen Cons Little clunky, and not the most seem less that I have used. Not a big fan of the look of the beta version. Reason for choosing LionDesk Features and Price Switched from [Follow Up Boss](https://www.capterra.com/p/130020/Follow-Up-Boss/) Team had not grown at that time and I was not actively looking to grow it. So for the money it was not worth it. Review Source Response from LionDesk September 20, 2019 Thank you for the review Dave & for using LionDesk! JV Jay V. Reator & Marketing Consultant Real Estate Used the software for: 6-12 months ### "One of the Best CRM's that I'ved used" August 31, 2019 5.0 I'm staying on track with following up with clients is the best thing. I like how it is connected with products like ShowcaseIDX. Pros The simple prewritten emails and text messages that I can send individually or to the entire account. Cons The new version of the product is difficult to use. Video email does not get viewed. Switched from [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/) My real estate MLS offered LionDesk as a member benefit. Ixact is great at sending out a monthly newsletter but I get a low reader rate....I find it to be a waste. Review Source Response from LionDesk September 5, 2019 Thanks for the review Jay! And thanks for choosing LionDesk as your integrated CRM. #ROAR MM Mike M. Realtor Real Estate Used the software for: Less than 6 months ### "Good funtionality for the price!" August 30, 2019 4.0 Excellent for the price. Am able to use and customize email drip campaigns. Able to track all info related to last communication and set future task or todos. Pros All the functionality needed to communicate and track leads and clients. Cons Doesn't allow for you to choose using same email for 2 separate clients, such as when a client is also acting as a PR or Executor to another client (hence the contact info is the same, but want to keep track of separate names and addresses). Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/) Reason for choosing LionDesk Price compared to bigger lead marketing companies and it is geared specifically for the Real Estate industry. Review Source Response from LionDesk September 5, 2019 Thanks Mike! We're lucky to have you in the Lion community! Cyndi M. Realtor Real Estate Used the software for: 2+ years ### "This is the very best CRM for the money!" November 2, 2018 5.0 My overall experience is like I described above. I feel the drip campaigns prewritten on this program are more intuitive then others programs I’ve tried. This is the best CRM for the money, you definitely can’t go wrong and when I see that others I’ve referred to this program now also refer it, I know it’s great!! Pros You can’t get a full CRM - database, text, and full drip Campaign - for this price!! There are even campaigns input by others if you can’t think of what to say! I love that I can have automatic feed of my new leads and get immediate contact with them from minute one! Customer service is great....either by Chat, email or phone calls. I have referred this program to others who also now refer it! Cons The one thing I liked the least was that they don’t offer enough free texts. Review Source Response from LionDesk November 20, 2018 Hi Cyndi, Thank you so much for the 5 Star review! We are honored to have you as a member and provide you the tools and service you need to find success in your business. Thanks! TM Tanya M. Sales Manager Real Estate Used the software for: 1-2 years ### "Too many issues " August 19, 2020 3.0 Not great. To sum it up we are leaving the platform. There are too many glitches across the board. Pros Auto-drip campaigns and the integration of leads from Zillow. Cons Everything else. It is so glitchy, takes so long to load each page and save any edits. Multiple issues with getting logged out and password not saving. Reason for choosing LionDesk We were excited about the use of teams and a few other features but the glitches were just too much Switched from [BoomTown](https://www.capterra.com/p/151892/BoomTown/) Reasons above. Review Source Response from LionDesk August 28, 2020 Ouch Tanya! We'd love the opportunity to earn your 5 star rating. How can we help? KM Kathy M. REALTOR® Real Estate Used the software for: 2+ years ### "Great CRM!" October 15, 2019 5.0 This is a great CRM for new or seasoned agents! It is very easy to set up and use. It has all the bells and whistles that you look for in a CRM. The price is super reasonable as well. Pros Ease of Use - Low Cost - Pre-set Drip Campaign's Cons I don't like the fact I have to pay Zapier to link my email to Liondesk in order to store/record email responses. Reason for choosing LionDesk Liondesk is easy for me to use and is affordable. It offers way more than other products out there. Review Source Response from LionDesk October 16, 2019 Thank you for the awesome review Kathy & for choosing LionDesk as your integrated CRM. We would love to jump on a call with you if you are sometime next week. VR Verified Reviewer Real Estate Real Estate Used the software for: Less than 6 months ### "Customer Service is a joke" July 11, 2022 3.0 I would not recommend this product to anybody. Garbage. Pros Nothing good about this tracking. Way better products Cons Customer service is a complete joke. Whenever you need something, the person who signs you up gives you a different phone number to call because they are no longer your account person. Then when you have issues between billing, and communicating, you wind up getting the runaround and nobody ever answers emails or gets your questions answered. They need much better customer service otherwise they are not going to make it in this market. I would not recommend this product to anybody. Reason for choosing LionDesk I canceled within 30 days due to lack of support and rude customer service. Review Source TY Trevor Y. Realtor Real Estate Used the software for: 6-12 months ### "Glitchy Software and Unempathetic customer service" July 24, 2020 1.0 Leads aren't being imported on a regular basis, as it only sometimes works. Customer service doesn't care and wont make it right. All they do is say "they strive to be the best and want to see if there is anything else they can do for you". But they don't fix anything. It's been the worst experienced with a CRM I've ever experienced. Buyer beware! Pros Version 1 was a great interface. But it's not offered anymore. Cons My imported leads sometimes are imported. Unacceptable. Customer service will not let me cancel my agreement and refund the remaining months. They also haven't even offered to import the hundreds of leads that were never imported due to their glitchy software. I've lost a ton of money due to leads slipping through the cracks. Review Source Response from LionDesk August 10, 2020 Ouch! We'd love the opportunity to earn your 5 star rating. How can we help? PM Patrick M. Owner Real Estate Used the software for: 1-2 years ### "Terrible product and worse customer service" May 10, 2023 1.0 Pros literally nothing, there is nothing good about the product or the backend Cons buggy, doesn't work well, confusing, ugly looking and messy feel Review Source DK Debbie K. Realtor Real Estate Used the software for: 1-2 years ### "Great Product" August 30, 2019 5.0 great Pros User friendly, great functions works well. Cons should include texting with all packages Alternatives considered [CINC](https://www.capterra.com/p/152829/CINC/) Reason for choosing LionDesk Price Review Source Response from LionDesk September 5, 2019 Thank you for the great review Debbie and thank you for using LionDesk! LG Linda G. Realtor Real Estate Used the software for: Less than 6 months ### "Customer support outstanding" August 24, 2020 4.0 For me, the primary benefit is the support. LionDesk is as robust as I will ever need. The developers seem to want to tweak the software according to feedback. Customization available. I've tried many CRMs, have one free from my website developers, but it's too confusing. Pros I've paid the premium monthly fee for training and support. Worth every penny. Best live support on any software that I've ever experienced. Cons A few of the processes could be improved, extra steps between contract entry, for instance. Review Source Response from LionDesk August 28, 2020 Thanks so much for the review, Linda! Great to see you're taking advantage of the Elite plan with the premium customer support. It really does make a difference. Wishing you success! JL Jamie L. Transaction coordinator Real Estate Used the software for: Less than 6 months ### "Too much double work" August 30, 2019 3.0 Poor. Customer service was also almost non existent. Pros Ease of use in regard to video & photo additions to emails Cons Does not efficiently integrate with RealGeeks to track user website activities, making it useless for maintaining sufficient notes on leads. Alternatives considered [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/) Review Source Response from LionDesk September 5, 2019 Hi Jamie, sorry to hear about your experience. We'd love the opportunity to earn your 5 star rating. How can we help? WH Will H. Realtor Real Estate Used the software for: 1-2 years ### "LD User" September 7, 2019 3.0 Experience has been great, has really helped with automation Pros Text feature has worked wonders with contacting people Cons Building the drip campaigns could be easier. Review Source Response from LionDesk September 20, 2019 Thank you for the review, Will! Thank you for using LionDesk! #ROAR GA Gabrielle A. Realtor Real Estate Used the software for: Less than 6 months ### "Not compatible " August 19, 2020 1.0 Not satisfied Pros App accessible The ease of having the app was easy while out and meeting clients are on the road and meeting clients versus being on a computer all the time Cons I had multiple appointments with tech services to try and get the system up to par with my needs for my business and unfortunately even with the new rollout of lion desk it’s still did not work I basically wasted my money for 3 to 6 months. Review Source Response from LionDesk August 28, 2020 Ouch Gabrielle! We'd love the opportunity to earn your 5 star rating. How can we help? IS Irina S. Mortgage Broker Real Estate Used the software for: Less than 6 months ### "Great CRM" August 19, 2020 4.0 Pros Its easy to use it and stay on track to follow up. Ability to create own campaign and upload campaign from others. Ability to assign clients to partners. Cons create campaign with reacquiring task. Has no automation on Birthdays or Anniversaries. Review Source Response from LionDesk August 28, 2020 Thank you for choosing LionDesk as your integrated CRM Irina. We hope we can help you achieve your 2020 goals and stay top of mind of your clients MH Maria H. Realtor Real Estate Used the software for: Less than 6 months ### "All in one CRM for Real Estate" October 23, 2019 4.0 LionDesk was helpful in managing my sphere and staying front and center with them with the drip campaigns. Pros I used LionDesk for a short time, until I moved to a company who had their own CRM management software that was superior. While I was using it, I found LionDesk very useful. It had a great database feature, the drip campaigns went out seamlessly, and it was very easy to keep up with all documents imported into system. Cons I really did not have any issues with this software. I just switched to the company provided CRM as it was superior to LionDesk. Review Source Response from LionDesk October 26, 2019 Thank you for the review, Maria. Would like to see how we can win you back.! BC Barbara C. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Lion Desk" August 28, 2020 4.0 Great so far...I love the FB ad feature Pros Personal mentor that was available with the CRM Cons Price to have a personal mentor available for questions... Reason for choosing LionDesk Ease of use, price Review Source Response from LionDesk September 14, 2020 Thank you for the awesome review Barbara & for choosing LionDesk as your integrated CRM. Would love to share your review on ad portal!! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.