Who Uses This Software?

Residential real estate professionals with a goal to accelerate the growth of their business.


Average Ratings

146 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • BoomTown
  • boomtownroi.com
  • Founded 2006
  • United States

About BoomTown

BoomTown is a software platform designed to help real estate professionals generate leads, manage contacts, and run their business better. Over 40,000 of the industrys best use our products to close more deals. Their success is trademarked with growth. Its why the Real Trends Thousand is dominated by BoomTown clients. We bring the technology and experts to turn opportunities into closings.


BoomTown Features

  • Campaign Management
  • Client/Property Matching
  • Contact Management
  • Email Marketing
  • Interaction Tracking
  • Lead Management
  • Property Alerts
  • Referral Tracking
  • Segmentation

BoomTown Reviews Recently Reviewed!


Just getting started just learning about how to use it. For the new person getting started a challen

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It keeps track of the progress of each client to some degree in reminders or things to do. If there was a way to better screen each client as to how motivated they are by asking questions upfront and along the way that would be great. If the system had a spreadsheet that one could see what each template was already in the system without having to go to each one one at a time to see if it fits would be way easier to use more quickly in following up on each client. Whether it be a text or email follow up. If the system had a way to monitor the user as to how they are using it and then give helpful suggestions while using it to make it easier to use would be great.

Cons: When I have tried to transfer the clients to the mojo dialer that I have selected it keeps saying zero contacts are transferred to call from . Can't figure out why it would be nice to have a pop up window that would ask a question what are you trying to do when one has repeated the same thing more than once getting the same results. It would also be nice to have more categories to choose from to put clients in as future clients instead of just watch or if we could put them in a x number of months to call back on that would automatically move up the category to the next level so we don't have to remember to move them forward but could if we wanted to. An automatic text asking if they have completed the next step in getting a home. And then reclassify them depending on their answer. When I spend all day just doing my follow ups and not having qualified leads to show property to the system becomes to time consuming and keeps me doing non money making activities. The key is to get people out there looking knowing they are qualified to be looking at what they are seeing. Yet not before they are ready to do it because of existing circumstances such as a lease a credit score paying down debt length of employment amount of income medical issues down payment amount or options. If prospects could see the steps to take and how they can progress by completing each step everyone would be happier doing the next step. Show property writes contracts.

Overall: Just learning

Boomtown believer

Sep 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that we can see Social Media accounts for leads. Sometimes when they aren't responding to me, it gives me an idea of what is going on if I check their social media. It also is a good way to get acquainted with a potential client when you are in the getting to know them phase.

Cons: I wish there was a way to separate the leads for a team without having separate accounts.

Overall: This system is so easy to use. They have tutorials that explain use quickly and easily and the support staff is awesome, always available, and very interested in your ideas as a costumer. I am so impressed by this companies hands on approach with their customers and how they actually listen to what our needs or wants are with the product and incorporate those things into the product. Again, very hands on with their customers. One of the things that this product has done for me is to help me make and maintain good contact with my clients even in the busiest of times. I know for a fact that this product has helped me to capture and retain more clients and close more deals because of the drip campaigns and texting function. Also, the system does a lot of the work for you as far as pointing out Top Opportunities and best fit leads. This company is always continuously improving the product and looking for ways to keep us ahead of the rest.

BoomTown Software Review

Oct 19, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use, easy to train employees on, and serves the purpose of what it was designed for. The vendor is always in high levels of communication with us, their clients. They're always working on improving their product with features that are most asked for by their clients. The product itself is designed with real estate in mind and utilizing in-house real estate professionals so they can build out the best product possible.

Cons: Though they have a suggestion area where users can submit ideas on how to make the product better, suggestions are ranked upon how many votes they can collect as opposed to advanced users being able to communicate directly to the development team. It would be nice to have more of a liaison in that area rather than hoping users vote for your suggestion. I don't feel like it's the quickest way to get really good suggestions in front of the people that make the decisions on what to work on next.

Recommendations to other buyers: To keep in mind that this software product is a tool and not necessarily a lead generating system. The product is only as good as the people's willingness to ensure they're using the product to it's fullest potential.

The Best CRM

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of this software is being able to gauge my clients interest in homes based on their search activity on my website. And from there, being able to send homes directly through my website without going back to the MLS and sending homes the "archaic" way. And from there, being able to engage with my clients within the the CRM without having to leave the CRM to go to my work email or phone.

Cons: The search functionality could be improved to match nearly identical with the MLS search capabilities.

Overall: I feel more confident in engaging with my clients because I can better predict where they are in the buying process. I can feel them out in terms of where they are in The Funnel. If they are longer term prospects or if they are ready to buy now. Or simply seeing if they need more information on a home based on how they are engaging with the website. The experience has been nothing but positive with BoomTown.

The Perfect Solution to Provide Exceptional Customer Service

Sep 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so simple to keep track AND nurture hundreds of leads without ever missing a follow up. Additionally, with notifications, you can contact a hot lead within minutes of registration or interaction. It's the perfect tool to provide the best follow up and customer service. Email templates and drip campaigns make it quick and simple to contact hundreds of potential clients in one day.

Cons: It does take some time to get through all the training in order to fully utilize it's potential. You'll have to make sure all your employees go through the training as well. It is intuitive to some degree, it just has an expansive capability that takes some time to take full advantage of.

Overall: As a new real estate agent I am so grateful for this tool! I cannot imagine trying to keep track of leads and follow up with everyone in a timely manner without it. It also allows the space for notes on each clients which helps me provide a personalized experience even if I only talked to the lead once 6 months ago. It's helped my business grow quickly!

Your Real Estate Sales Tool

Dec 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Boomtown is a software designed for the Real Estate business. Its technology aims to help Real Estate brokers and Real Estate agents to convert more leads and increase more sales in the most effective, timely and convenient way. From the front end to the back end, its tools are designed to manage all leads and opportunities without missing any sale. It is cheaper consideing that its features and functionality are complete from website, to CRM to email marketing.

Cons: Customer support is not that consistent when it comes to responding on time. Boomtown is used by most agents because it is cheaper that is why technical support and customer support sometimes have delays.

Most Essential Tool in My Business.

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works!

Overall: I moved to Charleston SC in 2010 for a team leader role with KW. While searching for houses I noticed this website with the Casina Group that was very easy to use and was the best looking website available. When we moved back to Indianapolis at the end of 2012 to help with Amanda's parents we had to have this website for our business. Our first year using Boomtown coming back to our market after being gone for almost 3 years we called Boomtown. In 2013 Amanda and I closed 87 deals all from Boomtown. We hired buyers agents and have continued to grow our business every year. With the help of Boomtown we grossed our first million last year and are on our way to 2 million GCI this year.

Excellent Lead Gen Software & AWESOME company!

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very cutting edge

Awesome customer service

Always growing and improving

Overall: We have been with Boomtown for several years and we are continually impressed with the software and the staff. The thing we are even more impressed with is that the company is always looking for new and innovative ways to grow their company and make their software better than any other software. If you are looking for next gen software that will keep up with best practices and trends in real estate - this is the software for you. And if you are looking for a company who truly treats you as a partner - then this is definitely the company you want to work with.

Mr

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the advanced search features most I think, The ease of handling todo's when set. Love the integrated text and email campaigns. Haven't delved into Drip campaigns but can't wait to automate that from some of the pros hopefully on the Bombassadors hub. I have to say that I am 100% compelled to get into and live in my database on a daily basis. These calls allow me to make new friends every time I start to call people and it becomes a party so I'm thrilled because there are no restrictions that I have seen thus far that keep you from having serious fun while making money!

Cons: Gosh I don't even know because I haven't ran into one single thing that couldn't be done, However I haven't used it long enough to fully run it through it's paces. The only thing I haven't been able to do is export my email and text templates created under another user to my account once it was setup.

Overall: So many, real;y i can't list them all but top of mind are the following:

ease of communicating to agents (I'm a lender) the updates that they need before making the next call (and vice-a-versa)

Simple followup scheduling making it a no-brainer.

100% reliable the DB has never been down (even when bad storms evacuated Charleston, S.C.)

Makes my job much easier, organizing my follow-up and keeping everything in one spot

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use and organization. Aesthetically pleasing, easy to use on all platforms, frequent tutorials and walk throughs offered by the staff, a lot of creative resources to track your progress. Mobile site is pretty smooth

Cons: No major complaints to be honest. I have ran into some inconveniences when trying to open a Boomtown link and sometimes it will open up a link signing me in as someone else which then tracks the leads activity as their own even though it was my activity. Such as when I am trying to view their search quickly and review what I am sending them. Other times after I have prompted the system to remember me every time, it makes me log in consecutive times when I am just trying to review something quickly. That can be pretty annoying and inconvenient. Sorry if I didn't explain it correctly

Nice but the price?

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: When I reach out and say I am considering a change or make any level of a complaint about the viability of leads I get a quick condemnation on how I could better manage the site. The marketing they have done for me has brought many registrations but there are a ton of bogus leads. I will probably make a change to a new system because the price for the CRM part is so high. I have had and been working the system for 18 months and closed 2 buyers. I am a broker owner

Pros: The support is great and the CRM works really well. I find the site mostly easy to use on a computer.

Cons: VERY limited ability to manage pages, no ability to manage ad word account, SUPER EXPENSIVE. The mobile app is very buggy and limited. It also locks up at least once a month.

Boomtown helps me stay on track every day in my business

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The love the ability to log all of my follow up and set new to dos for myself. It all helps me stay on track daily and not forget about a follow up. I know it has gotten me many sales. I love that your able to set up your clients with searches, and can view what they are seeing and their activity on the site as well.

Cons: I really like all areas of the site. I really cant think of anything. The only possible thing is sometime the leads put fake info just to see the listings

Boom Town is a great platform for real estate teams and brokerages

Oct 20, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great lead generator. The Boomtown team is constantly innovating and improving things in order to help us generate more leads. There are lots of IDX lead generations solutions out there and I truly believe Boomtown is the best. What really sets them apart is the back end of their site. It gives us great transparency into our prospect's search habits, enables us to follow up effectively with leads and allows me to hold the agents on my team accountable.

Cons: It's an expensive tool and you have to be willing to follow up with a lot of leads to determine which buyers and sellers are legitimate. However, if you're looking to grow a big business this is part of it.

Recommendations to other buyers: Make sure you have the capacity (# of agents) to handle the volume of leads and understand it takes a while to build a pipeline and start to see a solid return on this investment. This is a long term business builder not a quick fix.

The Silent Real Estate Sentry

Sep 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: While I sleep, while I am busy with other clients, BT tracks and memorializes my prospective client's every move. It's stealth posture makes me look like a mind reader when I bring up a "property that I stumbled accross this morning" which happens to be the property that my client put hearts all over!

Cons: The mobile app. It's a bit cumbersome to drill down to clients information and / or the properties that they were looking at and applying "favorite" titles to.

Overall: It's been fabulous. For those agents that have NOT applied a CRM to their business, this is a great addition. One extra closing pays for the program in spades.

Wonder way to keep track of leads and potential buyers

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is user friendly and very well organized. It allows you to manage numerous leads at once without losing anyone.

Cons: I don't believe I have a least favorite thing about this software. The only thing I would recommend would be someway to ensure that people are putting in correct contact information like email or phone verification. There are a lot of leads that have the incorrect contact.

Overall: Increases your number of leads and client contact.

I absolutely love Boomtown! I am appreciative of support and all that the CRM has to offer

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Categorization, automation, tags, e-alerts, admin tools, optimization...my agents love it!

Cons: This one is a struggle for me. There is not much I don't like about BT. I would say that the thing I like least is the mobile version...thats not very easy to use nor offers the same as desktop...when we are on the go all the time its a little frustrating that we can't easily use it on our phone....especially as the team leader/ Admin.

Love Boomtown!

Sep 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use, how it automatically stays in touch with my leads via e-alerts and drip campaigns that I initiate.

Cons: I wish I could use it as my all in CRM, but there are too many "loopholes" I would need to implement to use it that way. Therefore I wish I could more easily integrate it into my primary CRM/database - but that's really my only vice.

Overall: Boomtown has changed our business! If it's not working for you then you are not investing in promoting it and/or you are not working the leads effectively.

Recommendations to other buyers: Increase your exposure, stay in contact with your leads and come from a point of contribution. It is sure to give you a return on your investment.

Keeps me on track daily with client followup

May 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the Phone App is easy and convenient to use - makes logging calls and memos etc super accessible. The Tagging ability makes keeping track of search areas convenient as well as other purposes.

Cons: No scheduling for text messages and auto pop ups for SOI when called for personal reasons. No Category Label on the ToDos...this would make it easier to prioritize on a daily basis.

Overall: Keeps me on track daily with clientss

Solid platform but time consuming for the cost/ benefit.

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Sophisticated user interface, good info/ metrics on potential leads, good hot sheet information, lots of tools.

Cons: 1) Requires a lot of time to set up mannual e-alerts, etc, etc. 2) Agents do not have control over their client database - we can not export contacts. 3) Leads are mostly luke warm or cold. High quality leads are rare. 4) Volume of quality leads is very low for cost of the program.

They are great!

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the usability of this. The system has a ton of options and does a great job helping us stay on top of our clients. I like the search ability of the tags.

Cons: I would like to be able to update my website on my own time. Having to go back and forth with a rep is time consuming and sometimes its hard to get across what actually want it to look like.

Overall: The ability to stay on top of our clients.

Really wonderful always upgrading system.

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly, easily used, and even when they update the system, I do not feel lost. They don't reinvent the wheel, they make it easy to your job. Once a lead signs up, the system helps to alert you when the prospect is using the website. You can see everything a client is looking at, you can text them pre-done templates in text messages directly from your computer, and set up automatic emails, and so much more. You can have a client signed up for years before they are ready to buy, but once they start showing interest Boomtown notifies you.

Cons: I dont have anything negative. Every time I need help, they are diligent in working with me.

Recommendations to other buyers: Dive into it. Let the system work for you! Don't use tons of different programs, put them all here, and make your life easier.

AMAZING Tool for anyone wanting to keep track of clients!

Dec 12, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the versatility and thoroughness of this platform. This system will do anything you need.

Cons: There is A LOTto learn to be able to utilize the system....it takes a good weekend of studying and setup and then refining it.

Overall: I use BT for newly signed Buyers and Sellers to feed them information. I also use it to keep track of potential clients and closed clients. Very easy to use once you have set it up.

Great CRM to Follow Up With Clients!

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The back-end system is very easy to use! It makes following up with leads and past clients a breeze and you can easily sort through what tasks that you have due.

Cons: You can't add or change your own sources manually, which is a bit of a pain. Seems like it should be a simple thing to add. It's also a bit expensive.

Overall: They have great customer support and answer very quickly!

Most used tool in my business

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how robust and simple to use BoomTown is. This tool/software is a cornerstone of my real estate business.

Cons: I've experienced a few "outages" and that was frustrating because I use it frequently throughout my day.

Overall: I use it everyday to stay in contact with my clients. It's the holder of my database and helps me stay in contact with clients and friends. I love using it and it's simplicity.

I've been a loyal BT user for over 6 years and have always been satisfied with their product!

Jul 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy the system is to use. I especially like the text feature and the ability to automate so much in terms of follow up. Realtors typically hate follow up so the system makes this piece a breeze.

Cons: I do wish you could mass email/text and that there were text campaigns. So many prospects prefer texting and this would allow us to set simple texts regularly.

Capterra loader

Ferrari of CRM's

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best CRM hands down we have ever used. Support is awesome and the ease of use on all platforms is top notch.

Cons: They are adding new things all of the time which will make the system glitch out but nothing that has cost on business, only frustration.

Overall: We are very great full we stopped using the other CRMs out there as non of them compare to this one. Top Notch A++++++

I would never use another CRM. Ever!

Aug 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, mobile integration, thoroughness of data, ability to manage leads and lead flow are just a few.

Cons: Would prefer some different measurement tools for agents and some additional tracking for things like appointments set and held, etc...Really need deleted user data for text messages to remain in the notes. These and other items submitted to forum.

Boom town is a great service

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to get client information

Calendar and reminders are very helpful.

Easy to update client information all from one screen.

Cons: Nothing. The system does allow you to do anything that you need to do. Its user friendly. Team members can also access client information. I really can't say anything negative about Boom town.

Generally love it. Sometimes the app fights with me, bu tit could be operator bound.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick notifications and easy way to keep track of clients. Great tech support. The team is coming to St. Louis RE/MAX Vision this Thursday and Friday to go over everything again. So many great options and I lose track of things I can do.

Cons: I can't cc the lender on emails sent from phone (1st world problem) which isn't a big deal, I just send it when I get to the computer. I'm sure most/any issue I have is operator error.

Overall: Ease of use.

Boomtown is a wonderful CRM for all real estate professionals

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's high intuitive software allows you to correspond to clients asap and also the system sends automated emails that act as if it were you and the clients cannot detect that they are computer generated.

Cons: The only con would be the cost. It's well worth it when you get your leads, but not feasible for your fresh team starting out.

Overall: I think it is a must have for all real estate teams, as it will generate a lot of business and the customer service is top notch.

Team has been great, beginning to feel nickel and dimed for extra services

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The detailed information we receive about the lead's behavior on the site. Integrations with other platforms, ability to blog.

Cons: Cost, inability to send sold data, lack of transparency around the effectiveness of the advertising spend

Overall: Allowed us to convert more business. Improved buyer program

Great Tool for Teams

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Intuitiveness of the system, the face you can have all your lead sources in one spot.

Cons: The price. But we pay for it because we know it's the best

Overall: We've been with Boomtown for 2 years, we love the back end and intuitiveness of the entire system. We feel that this has been the best system to help cultivate our leads.

Recommendations to other buyers: Use it and keep learning

Boomtown is an easy to navigate CRM and lead tracking system that integrates with multiple systems

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the ease of tracking and following up with leads. As a team leader it allows for me to hold my agents accountable like no other system I've used. The associated app allows for agents to maximize their response team to leads and to convert more successfully.

Cons: The one down side of the system is the desktop version is slow to load when a page refreshes. The page refreshes after any change and this can slow you down.

Strong Lead Gen and CRM

Mar 03, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to use

Cons: Needs better tracking and reporting programs

Overall: This is a very strong lead gen platform and CRM. The over all ROI is in line with other platforms. Still needs some improvement for team tracking and tools but strong product.

Recommendations to other buyers: Need to be able to set up agent groups/teams within the company round robin and have the ability to monitor those groups production.

I love how easy it is !!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy it is to manage leads, not only my own, but the rest of the teams. I also love being able to add plans for our transactions as well. Staying in touch with everyone has never been as easy!

Cons: They are always working to improve Boomtown and they have fixed a lot of the things I think could be better, the only thing I am hoping to have soon is the group texting ability, for example if we had a husband and wife.

Boomtown has helped grow my business throughout the years!

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Being able to go through leads that were just active on the site or contacted me last makes me as an agent much more efficient to where I am not chasing dead leads from months ago. Also, the to-do's help keep what I have under contract going smoothly

Cons: What I like least about this software is the mobile app, The app is very useful when on the road, but it does not work all the time and is hard to load on an iPhone.

Increased production

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It has all of my contacts and information on one platform. I am able to stay organized. The app is great and easy to use as well! I use it on-the-go!

Cons: I wish there was a way to search properties excluding a subdivision or area. The search criteria needs to be revised.

Outstanding training and customer support. They really believe in our success.

Jul 26, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Mass emailing by tags and segments really are time savers. Hot sheets and best fit leads are a great way to resurrect archived leads. The NOW app is excellent!

Cons: The reporting still needs improvement. Would really love it if the To Dos would sync to Google calendar.

Great platform, does everything that we need.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Lead routing, accountability, auto drips, auto texts, alerts, tasking, syncing with Google calendar.

Cons: The mobile app is terrible if we're being honest. It doesn't allow to see all the leads that are accessible, cannot change statuses, etc.

We use Boomtown for our buyer side lead gen and management. Pretty seamless, user friendly.

Dec 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We use Boomtown for our buyer side lead gen and management. It integrates with the website so user activity is captured and shared, our agents know what the clients are looking at. Also use this as a tool to boost our in house listings.

Campaigns are easy to set up and use, once established can easily be launched by agents.

Currently adding approx 4-5 agents per month and orientation and training is simple. We are able to monitor the agents activity and lead response, transfer and reassign as needed.

Cons: Can be clunky with multiple lead sources and could be easier to set up initially.

Have considered switching but this is a well rounded platform and continues to meet our needs.

Overall: Lead gen and lead nurture, increase in ROI overall.

BT is very efficient and incredibly user friendly

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: It is very easy to use. Like most programs it does take some time to understand all the ends and outs of a program, but once you get the hang of it it comes very easily.

Cons: Having to log out because your toggle bar doesn't want to show up. There are quite a few glitches as well that occur more often than they should. However, it does not take up a ton of time to log out and log back in. It is more of an inconvenience.

Overall: All in all this software is truly a lifesaver. I honestly would not be able to keep up with my clients and their information if it was not for this program.

Great CRM and Lead Capture System

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Beautiful customer website and interface.

Cons: The backend system needs to be done on a mobile app for better agent use.

Overall: I have worked with a lot of different lead systems before deciding to make the jump to boomtown. I wish I wouldn't have waited. It doesn't do the work for you, but it makes it very easy to do the work you need to be doing...and it tracks everything you are doing. The system offers an accountability aspect that really helps me keep focused on the business that is happening now and does a phenomenal job helping drip out to future business!

Recommendations to other buyers: There is a great community board of people using this system throughout the country that do a great job sharing what works for them.

Great

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer support is great every time I have a question they are able to answer it right away. The features are great as well, love the e-alerts, vitals report, tracking capabilities.

Cons: The price is pretty high. I know plenty of agents if they can have the full platform a bit under monthly more users would join and certain limitations when it comes to sending clients properties

Best CRM out there

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, perfect for new Agents to learn the business and organize the high volume of clients that come into your database. Also the mobile app is seamless and easy to use.

Cons: Goes through a lot of maintenance (I am sure bc of high volume of clients) but also have trouble with texting sometimes. Sometimes they don't go through and does not notify me client did not receive

Great for a team, not as great for an individual

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, full feature functionality, it's got the whole package, and great integration across other platforms.

Cons: For an individual agent, it's a little tough to get enough good leads for just a handful of properties. For a larger team though, generating leads for many many different listings, you could definitely get more bang for the buck. Also the pay-per-click is a little pricey.

Love it, does most of the work for you and the clients love the website!

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: When I'm so busy, it automatically sends to clients updates and communication. I get on the website daily and pick the communication out of the samples listed and they are wonderful to use!

Cons: So many updating, I feel like I'm behind touching base! Also, if a client has already bought a home, it keeps trying to keep in contact after I fixed it, then I get a nasty email!

The best real estate software platform

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The fact that I can communicat with multiple buyers and sellers on a large scale helps us improve our deal pipeline and close more deals.

Cons: Outated UI/UX but they have been getting better with updates.

Capterra loader

Best System I've Seen

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: My favorite thing about BT is their customer service. I know that if I have a problem or question I can always get a timely, helpful response. I also love how user friendly the system is and all the help/training tools that are always available.

Cons: The thing I like the least is that I am not able to add my own Stage category for clients. Such as adding a category for mets that aren't qualified but being dripped on.

Overall: I have had an amazing experience with Boomtown. Always helpful staff, easy to operate userface, and clean/modern look.

One of the better CRM's and Website for the Real Estate Industry

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: I was using it for approximately one year with a team, left and couldn't afford it on my own!

Pros: Very user friendly, great high level data on prospects. In your face dashboard that doesn't let you miss a beat. Phone app that functions great for people in the field!

Cons: The cost is one of the highest in the industry for CRM's and website but if you can afford it, it's the Cadillac.

Mid-tier CRM.

Mar 14, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: BoomTown is an average web marketing system for real estate professionals with an efficient mix of technology and services. BoomTown gives lead generation, CRM technology, and consumer-facing websites. I would recommend looking at other CRM before going with this.

Pros: I have been consulting as CRM Administrator/Analyst for a while now and have had the chance to work with a couple companies that use Boomtown as their CRM tool. Boomtown isn't my favorite software to implement or work. The UI is clunky at times but has definitely improved over the years. This is a mid-tier dashboard, that leaves you wanting more. What I do like is that individuals can easily set up campaigns and client contact information. The product does make it easy/clear to Identify which clients you have not reached out to in a while. With this CRM they offer the ability to do texting campaigns, which are very easy to set up. This is great because you don't have to use your phone to send out the campaign to the targeted clients.

Cons: Pricing and Customer support. I have help companies during the implementation process and have not been a fan working with their support team. They have never been attentive and rarely know the answers to issues the first time. Also, I would not recommend this product to a small business because it can become very expensive and you are locked into a 12-month contract that may not work for every company.

Awesome way to organize your clients.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to see what my clients look at on my website and being able to keep my notes organized.

I also like that I can see who has made notes on the client and how it is all very accessible.

Cons: I haven't found really any thing that I do not like, but the app can be difficult to use at times. It freezes, etc.

Overall: Staying organized all in one place.

Capterra loader

Boomtown is great for real estate teams wanting to organize their daily tasks

Jul 10, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the ability to log a call or email through Boomtown so I can easily see who I need to follow up with, or the last time I spoke with someone. It has given me a great deal of leads with a decent success rate. The system is very easy to use, the tutorials are amazing, and Boomtown even does live trainings in larger cities you can attend to learn more about the features and functionality. The information in Boomtown is well organized and easy to edit.

Cons: Someitmes I feel like perhaps it is too robust. There are so many features and things it can do I get lost in trying to learn how to use or implement the new features and I constantly worry that there may be a feature that makes what I'm doing easier that I don't know about.

Overall: Boomtown has given me an easy way to manage and track my progress, helping me save time and close more deals.

Boomtown feedback

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: back end software

Cons: would like to sort leads by geographic area

Overall: Love the product. Have had the software for 5 years. Almost too much information. Great tools and tons of videos. Learning center and help line are useful.

Recommendations to other buyers: Great conference as well

Great, marketing tool for Real Estate Professional

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great for agents to setup clients contact information and campaigns. The CRM has the ability to text campaigns with is great cause you don't have to use your phone to target clients.

Cons: The software is a little expensive for a small business starting out. Some features can be a little overwhelming trying to use.

Loving it and loving the addition of the dotloop integration.

May 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: A good place for the database to live and like the auto functions for the new leads. Gives us the time to get to them quickly without having to be monitoring the system 24-7. Love the integration with the mojo dialer.

Cons: import feature. I wish we could import and export as needed and by types not just an entire database.

Very Good

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I used Cinc before, this blows it out of the water. Im glad that you can mass text now, Colorful and easy to navigate through.

Cons: I hate the multiple windows that pop up when you update something, I'll have five or six boomtown windows open once im done updating.

Overall: Capturing leads, the CRM is great, very useful and easy to use.

Boomtowns is a great CRM

Dec 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The interface with buyers and sellers. I like that we can create searches and stay on top of clients searching and time spent looking at properties. I enjoy the reminder and auto drip campaign you can set up.

I also like the favorite option for clients and notifications

Cons: That activity from the phone does not link direct to boomtown. Can not alter pre-set texts from the cell phone.

Overall: Staying in-touch with clients more regularly through the to-do's. I can not imagine not having Boomtown to grow my business.

Couldn't run my business without Boomtown

Mar 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Super user friendly. Anybody can do this!

Overall: I can say enough about how happy our team is with Boomtown. They have outstanding customer service and the program is so easy to use!

Best Lead System On The Market

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Everything is set for success.

Cons: Sometimes there are hiccups but the IT depot is always on top of it to fix the problem

Overall: I came from another Brokerage that did not have this system in their favor and started rough. Seven months into my career I joined with a company that uses the system and my career is changing everyday for the better. Over half of my deals have come from using this system and have many more cooking with help from the software. Thank you BT for the awesomeness that is you.

Recommendations to other buyers: Make the Investment. It will change your company forever if you use it right.

Boolmtown Review

Aug 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like this software because it is an easy way for me to manage conversations with prospective home buyers and sellers.

Cons: The system is quite large and the iphone/ipad app is not as functional as the actual website when using on a computer. Who uses a computer anymore?!

Overall: Overall, I have had a very positive experience with Boomtown. This is a product that my Broker offers to the agents and I view it as a huge benefit because it sets me apart from other agents in the market place.

Good software for lead gen

Oct 31, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: We get a lot of leads through BT!

Their customer service is really great, and they will schedule calls to teach you how to make the most of BT.

Cons: It initially seems difficult to use. With the help of the customer service folks, you'll soon be able to navigate with ease.

Much more that just a CRM.

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Great for increasing productivity.

Pros: This program is easy to use and I love the fact that it will interface with many other products. It makes it easy to import leads.

Cons: I would like to see a better way to create and run reports. The information is on the CRM but it can be hard to get it out.

Expensive, but I get a lot of quality leads to nurture.

Dec 21, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity in use and fast customer service. The platform itself is simple and easy to navigate and all questions are promptly answered.

Cons: The price is high. Higher than other competitors who use the same type of platform. Also, there is no Month-to-month option

Bazooka in a water gun fight

Aug 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Innovation

Cons: Not the cheapest

Overall: I've owned my site since 2010. When people ask me about it my response is it's a bazooka in a water gun fight.

Recommendations to other buyers: Get it, Use it!

Couldn't survive without Boomtown!

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Not sure how our team of 50+ would do the amount of business we do without Boomtown! This system really helps us at every stage of the transaction

I would like if the mobile app was able to do more, to get the majority of features a computer need

Jun 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: its very easy and it doesn't let you not log activites. I like that I can set reminders and and auto emails .

Cons: mobile app needs more features & I don't like that auto emails don't show up in conversations tab. it makes it difficult when boomtown leads call me in regards to an email they've received from me but I cant see because I didn't actually type it, it was an auto email from a drip campaign

BT is great for keeping up with a LOT of leads.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of seeing the to-dos and knocking them out. The drips are great and the format is easy to use.

Cons: The phone app wasn't great (yet). Many of my calls and notes while on the road were lost but I expect they'll iron that out soon. .

Awesome site and CRM for my real estate team

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I have been using Boomtown for my real estate team for almost 4 years, this year we will close over 100 units from boomtown alone.

Good

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: User friendly, I think clients like it and find it helpful and easy to use. It is updated in real time

Cons: Software is great, as far as Boomtown in general, sometimes the leads are looking in areas that are out of our service area

I have used several CRM's and nothing compares to Boomtown

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: So user friendly and easy to use. The software is really easy to explain to new agents on the team.

Cons: not enough catagories/can't create your own catagories. I wish the phone app had team leader options

Capterra loader

I love the system and how easy it is to navigate and promote. The customer service is a little shaky

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly,

Easy to access

Consistent updates

My clients love it

I love how to makes my clients register to be able to use the website.

Cons: the customer service is a little shady.

I had a problem with my account one day. I don't remember what is was. I believe it was in regards of my app. The customer service agent needed my password to help me. I would think there is another way to verify who I am. I didn't feel comfortable handing over my password so I waited. It took a while but eventually the app updated and my issue was fixed.

Overall: Database management. Makes my job easier. Makes me look more professional. I can keep track of who registers and how often so I can easily analyze how effective my marketing is.

Boomtown Review

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Boomtown is very easy to use, is very functional, and works seamlessly with our MLS. Their support is quick to reply and easy to deal with.

Cons: There is nothing to complain about. The support is good enough to fix whatever problems we have encountered.

Overall: We are a newer company who have already tried 2 different website companies. This one has fixed every problem we were having with the last company we were using. The integration with our Paragon MLS system has literally no issues, the CRM is easy to use and has so many benefits our agents are just learning to use. Boomtown support is super easy to contact and get answers from in a timely manner. We are truly excited to see what this site will do for us as it has already abled us to move faster, keep in touch better, and search easier.

I have used BT to lead the sales and success of a brokerage for a little under a year now.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, understand, filter, find, track, and everything else you need to be successful. If you use the tools provided in BT to be an agent, you will be successful by default.

Cons: Sometimes it will lag or be slow. Might be our internet connection, but it might be the software too. It happens many different places.

Good customer service and platform.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, set up and run . Efficient email campaigns and drip systems. The texting function is a great way to get in touch with new leads.

Cons: Cost per lead seems high compared to other products and/or services out there. Probably better suited for a large team, rather than a individual agent or small team.

Great organizational tool

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and easy to set up. The app that syncs with this CRM is also very helpful with making sure you stay up to date and proactive with clients.

Boomtown helps the team's productivity & accountability through it's systems.

Aug 10, 2017
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I love the multi-function drips from email to text with a variety of proven plans available through the user library so I do not have to re-invent the wheel.

Cons: The platform is expensive and takes dedicated time to become proficient. The training online is improving all the time so this could solve that issue.

Capterra loader

could NOT live without this product

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: In conjunction with the app, every time I make a phone call, a notification pops up that reminds me to log the nature of the conversation and add a "to-do". This ensures that I make contact on a regular basis with my clients. I also have a stats page that lists every customer Ive been neglecting so I can go back and keep contact with them as well. Ignoring clients means lost business so this is incredibly important to my business success.

Cons: Like all software systems, learning the tricks of how to use it best is a little tricky but not difficult.

Overall: I love it. I attribute a good patt of my success to taking advantage of this system

It works for me.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how holds me accountable with my clients and my transactions , also I like how it keeps me in touch with my to dos.

Cons: The app doesn't allow me to search properties like it does on the computer that would be nice if it would let me search properties.

Overall: It's an amazing realestate tool

Outstanding

Jul 16, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money

Pros: Lead follow up and systems to monitor clients. Wish we could create custom website branded more to the agent.

Cons: Branded to the broker, inability to brand me and create web pages for lead generation. Testimonial for other agents when they come to my URL? That's just wrong!

I love the ability to see what my customers are doing

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The way the app lets me call and or text my clients from anywhere. And the customer service is amazing!!!!!

Cons: learning how to use it properly has taken a lot of time for me but I'm not tech savvy. However any question is quickly answered with a phone call

We Love Boomtown

Oct 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and effectiveness

Cons: Pricey

Overall: Boomtown has taken our company commission income up 20% in 2017. It is an expensive platform but one with impressive results. I track everything and was pleasantly surprised to find such a great ROI from this investment - and it is a serious investment in time and money to make. It is well worth the effort.

Most Amazing Realtor CRM

Aug 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! I have been in the business over 30 years, and this is the best program for CRM and lead generation

Cons: Nothing. You can't beat it, including the customer service

Overall: Overall, simply put it is the best. Great custmer service, training and the product is fabulous

Top Notch software, very easy to use and the CRM is great!

Jul 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: CRM and the Excellent Templates. The software makes staying in front of Buyers and sellers effortless.

Cons: Can't delete leads from system or stop them from using system. Leads are sometime using the system for the great information but working with other Agents etc..

BoomTown fan forever!

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the way it streamlines to the mobile app.

Cons: The app is just one step behind the computer software when it comes to updating clients views and conversations.

Overall: Customer service and training is too notch! It has helped me become successful so fast as new agent!

System keeps you organized with your leads and makes interations with your clients so much easier.

Jun 19, 2018
5/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the text options and my emails are easy to add my bomb bomb videos to personalize things. I like that it has auto texts and auto emails to make first contact and if they respond you know they are some what interested. When setting a search it is so much faster and cleaner for the client and it shows if they are opening their searches to.

Cons: When the system goes in idle mode you have to refresh it. Be nice to have a refresh button. Because sometimes it doesn't pop up clients search tab so i am thinking why this person not have search set up when all along they did.

Boomin' with Boomtown

Sep 08, 2016
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

3.5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software for generating leads and tracking them. You can call, email, and text directly through the CRM and start an automated drip campaign to your prospects.

Cons: There is not an effective post transaction mechanism to keep in contact with clients once you have closed a deal.

Recommendations to other buyers: Its great product for lead generation but it can be expensive. They have many add-on features and affiliation like Rok-r-box for ISA services or you have to hire your own if do not want to wade through the bogus leads that come. You also get many tire-kickers.

Customer service leaves much to be desired

Sep 11, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: There are many features in BoomTown, which can be overwhelming. A better training program that walks new people through, step by step, would be very helpful.

Cons: Suggestions for NEEDED improvements are only taken on a voting basis. Meaning that if you're having a problem with their search engine, you have to have to wait for others to "vote up" the problem. I find this to be absolutely unprofessional and it makes a terrible impression with our agents.

Customer service is almost always awful. You cannot get a direct number to consistently call one person with an issue, meaning you will have to explain it over and over (and over).

3rd Boomtown Web Site

Jan 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and their ability to convert impressions into leads

Cons: Cost

Overall: Well this is my 3rd site with boomtown so that should tell you something - The great thing about this company is that it is not only awesome but they are always improving their product - I would recommend them to any realtor not in my area :)

Recommendations to other buyers: It is as good a system as you learn and use it

Best Real Estate CRM I've used

Nov 10, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can adapt it to my needs

Cons: Cple features I'd like to see added...probably coming soon.

Overall: It allows me to do what I need. Keeps me organized, let's me know who I need to dial and when. Can't say enough.

This is a great CRM for all of the leads that come in!

Jun 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the templates and drip campaigns, I like being able to send the first message and have BT do the rest for me. I also like the bulk text feature so that I can reach everyone at once just to touch base or for something specific!

Cons: I don't know how to sort through the other templates and campaigns easily. I could see myself using other templates for unique situations if I could filter through them easily.

Overall: I can keep track of all communication with each of my leads and clients.

Capterra loader

Responsive all the time.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great at capturing accurate contact info which is also tied to other social media accounts. I find it easy to find contacts to follow up with.

Cons: Sometimes buyers just browsing and unsubscribe too quickly. I have had a few closed leads but wish I could have a few more.

Overall: I like quality buyer leads.

Great CRM for all Client Types

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Boomtown keeps all of my database under one roof. It is easy to categorize my leads and tag my leads. I LOVE that you can bulk text and email after filtering your leads into a certain category or send a mass holiday text to all of your leads.

Cons: My only con about this software so far is the search function is an "and" search and not an "or" search. It is difficult to set up e-alerts for clients with specific criteria.

Great CRM for Real Estate!

Oct 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Was recommended this software from multiple people and haven't looked back. Have tried multiple products in the past few years. Very easy to use, great onboarding and efficient systems make it a great asset to our real estate team.

Cons: It seems like there are a lot of different tools to use on the platform. Unfortunately, for a team of only agents it's tough to find time to learn the ins and outs of the platform.

Boomtown Review

Oct 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the how easy it is to communicate with clients. I also like the accountability tracking for agents. I also like having the reporting.

Cons: I dont like how I dont have control of my adwords. I relaized also that my facebook advertising i have been doing is costing more because Im working against the boomtown ads

Overall: Im happy with the platform, however I do feel its costing a little more than it should. I am only a few months in so we will see.

Boomtown!

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We are currently in the process of switching CRMs and have had a wonderful experience with the support team at Boomtown. Our new site is beautiful and it was easy to sync our Zillow leads with the Boomtown CRM.

Cons: The only con I can think of would be trying to schedule the training session once the site is launched. With this being said, if your team plans ahead and chooses a date earlier enough, you should not have any issues.

Best Real Estate CRM out there!

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When used properly, the CRM helps agents follow up and makes sure leads don't slip through the cracks. As a sales manager, it has amazing reporting capabilities that allow me to make sure our agents are utilizing the system properly.

Cons: The inability to customize many features. While you can create custom content pages on your own with basic HTML, many functions cannot be altered or customized.

Overall: Easy lead follow up

Makes follow up life of a realtor so simplified

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The in-depth detail it provides on what buyers are looking for and the capabilities that it provides for the follow up system.

Cons: There aren't enough features for seller lead information, I would like to see more advantages for agents that are working with sellers. Also, It would help to attach a spouse's email and information to one account.

Overall: Better communication with potential clients that allows for long-term follow up and communications

Great system

Dec 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I

ve used other products, LOVE BOOMTOWN!! Support is great and responsive when I've needed them.

All in one CRM

Feb 25, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps you easily stay in contact with database. You can setup automatic touches. You can also contact leads through the CRM.

Cons: There are a lot of features so it can get overwhelming. This system can be intimidating making it less appealing to use

This is the absolute best CRM I've ever used.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes keeping track of my leads SO easy. I know when they visit my website, how many times, when they open my emails, etc.

Cons: The only thing I don't like is that when Im on my lead's profile and send an email/text, it has to refresh the page. It's a very minuscule problem, however.

Overall: Because it helps me keep track of my leads and lead follow-up it has put thousands of extra dollars in my pocket from additional deals.