Who Uses This Software?

Hospitals, Health Systems, Practices, Health Plans/Payers, Managed Care Organizations, CVOs, Medical Staff Offices, Medical Staff Services, Credentialing, Provider Onboarding,


Average Ratings

96 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • symplr
  • www.symplr.com
  • Founded 2008
  • United States

About symplr

Cactus & eVIPs platforms from symplr are the most robust and comprehensive provider data management software solution in healthcare. Our fully scalable platform automates your processes for provider credentialing, privileging, enrollment, OPPE/FPPE, custom reporting, contract & network management, and peer review. Highly scalable cloud-based access with secure data integrations provides a single source of truth for enterprise-wide integration, reporting, and accuracy.


symplr Features

  • Appointment Management
  • Certification Tracking
  • Committee Management
  • Document Management
  • Expiration Management
  • License Verification
  • Online Applications
  • Privileging

symplr Reviews Recently Reviewed!


Cactus is not what it used to be...

Apr 02, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Dashboard, creating queries is easier (except one issue - note in Cons), it looks pretty.

The pros do not outweigh the cons - a lot of functionality and speed was lost with Web Cactus. We have 18 entities, most of whom refuse to use web Cactus. We have put in requests with issues and even a few enhancement requests, which I've listed in the Cons below.

Cons: Cannot view multiple forms at the same time, VERY slow due to web-based, Reports keep breaking, queries come out funky sometimes - extra almost-blank lines (does not happen in Visual Cactus), sections that collapse can be "dangerous" - accidentally collapse something and a whole section is forgotten, excessive mouse usage - VC allowed us to tab and use arrow buttons to move around and use space bar to toggle checkboxes on and off, Running reports and documents is excruciatingly slow, editing Word documents is buggy, adjusting the light/dark contrast must be reconfigured every day, attaching documents to specialties is too complex, Updated crystal reports in Web Cactus does not carry over to VC and vice-versa, Fields in Web Cactus were moved around and even renamed which makes the transition from Visual to Web very painful, Verification Date and Verified By disappear when the Verified checkbox is unchecked, we are not able to delete NPDBs from Web Cactus which come back as an error - It works fine in VC.

Overall: We're able to get the job done eventually

I think the customer support operates at a high level. Software ease of use could be more friendly.

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the overall visual layout. I like being able to populate and move from name to name in the left hand, blue sidebar.

Cons: I have offered these some of these suggestions in the past, but nothing has seemed to change. 1. I wish that information viewing "boxes" say, in Specialties/boards, would have the capability to expand, versus being fixed and using a slider bar. This applies to several of the different "instances". 2. There are far too many redundant keyboard "clicks" required. I make my choice and then a screen comes up asking "am I sure" and I have to verify my choice. When I make a choice, don't ask me to verify. Another wasted extra keyboard click is when dropping a PDF into "images" on the toolbar of the credentialing instance. I move the document in, then a screen comes up that I have to click on stating "An image has just been added...". Every time that pops up I say to myself, "No, s#*t. I just purposefully added it." 3. When I enter a "from" date, I would like the cursor to automatically jump to the "to" date box, (like it used to do in visual cactus), instead of having to press "tab". 4. When I enter, let's say, a new license on the licensing screen, I would like for it to automatically go and populate into the credentialing instance, versus having to go to the credentialing set up, to click on the yellow icon to approve the entry. Again, I purposefully entered it. Trust that I wanted to do it. Don't make me have to do yet another verification of my actions. 5. Re: "Packets" they don't work the way they were explain to us,and sought clarification/direction 2x

At this time I am having some issues and customer support is not able to resolve it.

Apr 05, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The software has a lot to offer in terms of maintenance however, it's difficult to look at pros right now considering my comments below. There are some good tracking options and I do like that we can call for support although lately the support has fallen short.

Cons: Overall, the software is good, but there are numerous glitches such as making an entry in the cred verification screen can affect other screens and roll back dates which wipes out the new entry. I am not able to send an email through cactus which I was able to do previously and support has not been able to fix this after hours on the phone with them. Lastly, we should be able to go from one screen and function to another without having to close out each time. For example, if I a running some documents from cactus and I need to check an address of a provider, I cannot just minimize that and look, I have to close out the documents. This is time consuming and frustrating. Overall too many glitches and this makes one not trust the software - the support team needs to be better! A few are knowledgeable but lately the ones I've dealt with don't know how to address and fix it. Too much wasted time on the phone and I was told they would get back with me with a resolution and no one ever called me back---very disappointing and poor customer service.

Used Cactus for last 15+ years and love it and all it does but the customer support is bad.

Mar 29, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great.

Cons: Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted.

Overall: All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need.

product is over-hyped

Mar 29, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: widgets are pretty cool, but it would be nice to be able to click on a field in the widget and export just the info that you clicked. You have to go to the query and export the whole thing which is often time consuming for some people

Cons: size of certain tables/fields can't be changed, can only see four lines of information on contracts/assignments, lots of time wasted on clicking around when trying to add a new provider who opts in to 30 different payers with 15 service addresses. web cactus has increased our labor costs. we have brought this to the cactus team's attention, but no fixes in sight. many queries give duplicate rows with certain results fields as blank, cactus staff said my queries are too complex since they use "too many tables". this is not true since I made a query with only 3 criteria and 5 results fields from only 3 different forms and it still didn't work right. the web based system is really slow too, switching between forms often takes several seconds.

Professional and so easy to implement!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Cons: I don't like the event numbers (make no sense) and a few other things:
When you receive an email re: a new report / updated report - you click on the QPI link but it brings you to your event mgr page. It would be better to let it bring you directly to that safety report

Overall: Ease of staff members inputting safety reports.
Quicker process.
All main indicators are included and updated as needed.
Staff love the interface.
Reports are easy to use and share with Super Users.

Software involves huge time commitment to set up and learn. Did not function as demonstrated.

Apr 02, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: Software has capability of becoming a 5, but the company has stopped improvements (enhancements). Repairs are becoming slower and slower.

Cons: We are told there will not be enhancements as everyone will be moving to Cactus eventually and that they will not support this software eventually. Very disappointing to pay in advance for a year only to find out that problems will not be fixed or enhancements not granted. Data migration was disaster and has take two full years to "clean up" each file (full reappointment for entire medical staff). Do not trust this company to perform and deliver a product after demo and product differ dramatically. Software was sold "incomplete" and never fully developed. Software had/has the potential to be a 5, but development/enhancements have stopped.

Overall: I am now paperless, but concerned about the long term access to data.

I use Cactus credentialing software, not all the features of Symplr. I'm very happy with it!

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web-based version gave lots of improvements. I love the customer service! They are very responsive to their customers' needs. I love many things - easy queries, user-defined fields, NPDB access, scanning and screen shots directly into the software, dashboard!

Cons: They changed to a proprietary word processor instead of Word. There are things I can't do, and when I went to alter a Word document that I had created in Visual Cactus, it completely messed it up and made it unusable. I also find flat files more confusing than in Visual Cactus.

Overall: There are tons of little time savers that add up to a lot of efficiency. OIG sweeps, dashboards, links to NPPES and state licensing boards, ability to scan and screenshot documents straight into Cactus, NPDB queries, robust query tools, groups, workbooks, user-defined fields, databases of institutions, mail merge documents, contact log - it's all great!

Visual Cactus works well for maintaining our credentialing information.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support

Pros: The Documents are fairly easy to work with/author/edit. Multiple users can access the same record simultaneously with no problems. Assigning screen- and field-level security is simple to understand.

Cons: There has been a decline in Customer Support responsiveness over the past few years. We used to be able to get connected with someone who knew the software very well, and if they didn't have the answer, would consult with someone and get back to us. Many of my Customer Support calls have gone to someone who doesn't seem sure of what the system can do or how it should be working. There also seems to be some confusion ever since symplr acquired Cactus--there is a definite division between symplr and Cactus but sometimes following a link, etc. will get me to the wrong place and it's like I've reached an entirely different company.

I've been in Medical Staff Affairs for 23 years.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: LEMM is a real time saver. The tracking and reporting capabilities. A new employee that used CACTUS at her prior employment, stated that they never utilized CACTUS like we do. I feel like we are using it to its maximum ability.

Cons: Since CACTUS merged with symplr, Customer Service has declined. Customer Service isn't as knowledgeable; therefore, it takes longer to obtain resolution. Would like updates to AppCentral that were planned a couple of years ago. Better tracking area in CACTUS for OPPE/FPPE. Currently, we are using the Peer Review form. The number of times staff keep telling us we should move to the web version. We have no plans to change. The length of time it takes the NPDB result to attach the image on the Credentialing/Verification form.

Overall: Moved from a consultant developed Access database.

Very unhappy with customer services and overall experience.

Apr 05, 2018
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like the fact that our Provider Enrollment Team can share information easily with the Credentialing team.

Cons: Customer services has been awful and we have been sold a product that for the last 5 months has not done what we were promised and we just keep getting the run around and excuse after excuse. Always someone elses fault or another department or have to get the correct people on the call even though every week we are told the same thing. I understand the first couple of calls but when you tell me that you are going to get the correct people on the next call that is what I expect not to have to be told the same thing again and again after spending the time and money our facility has.

Declining service in the recent past and recent increases in cost will make us do a good ROI.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The functionality of the database and ease of use in finding things on the screens. The ease of creating easy queries is great.

Cons: Letter revisions, customer support is declined. The company has grown too large, taken on too much and forgotten about the client/end user. Fragmented sections of the company that make you call the other section - Symplr needed stuff for peer review and I had to call Cactus to get them. This is not good customer support. Requests to the help desk aren't handled timely. Long time account managers are changed for no apparent reason. All in all, I have gone from a very happy customer to being on the fence about the new organization.

The initiation and install went well, but response to requests after go live have been negligent.

Mar 29, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That it can handle a myriad of complexities for provider, group, entity, and facility relationships.

Cons: The reporting capabilities are not intuitive at all. It takes an advanced degree in Crystal to write reports. The import utility is also extremely cumbersome. Mass updating of products and Plans does not allow you to only update certain address types. There are also no workflows or checklists that would track a process for contracting or credentialing. Security roles also don't allow enough control of field level restrictions. It's also very difficult to figure out what field applies to certain screens to limit roles.
I went over the nature of our work with the salesman and he promised me that Vistar could handle it all and I don't feel like we got what we were sold.

Overall: We have more flexibility in changing and reporting Provider Data.

Excited about new features and ongoing improvements

Apr 13, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Provides a "one-stop-shop" for many needs and minimizes monotonous data entry through auto-population. Allows for simplified processes for credentialing and onboarding/physician relations.

Cons: I think my con would be not having adequate training on how to use all of the features. However, I do not think this is a software issues, just an issue with how the system was set up, implemented, and educationally developed. If I knew about the features that we had original capability, it would have been better utilized over the past two years.

Overall: System integration, better departmental communication, excellent informational tracking and accountability of task completion.

Overall Cactus I am pleased with the CACTUS software program and it's functionality.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ability to track in Credentialing instances what verifications have been sent out and received. Ability to create widgets on the dashboard and track upcoming expirables is a great feature.

Cons: For a short period of time at a previous job, I used another credentialing software. The one thing I liked about that software was the auto verification and summary of those auto verifications at a glance to know OIG, SAM, Licenses, DEAs, ABMS were all automatically verified or all able to be ordered in a batch at any time. Cactus does have that functionality to some extent, but I think there is room for improvement.

Recent difficulties with getting information - they are having growing pains.

Mar 29, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Once you understand the make up of it and what it can do, it is great to make the work flow move. Automation of tasks and processes is nice - if you are aware of them and/or are willing to pay for every add on.

Cons: It can be cumbersome - especially if you don't know what it can do. Education on new implementations and features have been little to none lately. Any time there is an enhancement, understanding exactly how to implement it into current work flows is clumsy - sometimes requiring revamp of a lot of things. More clicks per task means more things that can be missed.

I have been a Cactus User for many years.

Apr 05, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: My familiarity with the software. We were not able to expand on the use and move to a fully electronic office due to constraints of the software we utilize.

Cons: Many folks find it complicated and hard to navigate (not intuitive). I find some of the data fields we enter cannot be generated in reports. The software seems to be more geared to managed care organizations than hospitals.

Overall: It was the first credentialing software used at our facility. It helped to facilitate efficiency in the credentialing process, but did not get us to a fully electronic process.

Competent customer service representative assisted with query.

Apr 02, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I have used the product since the days of DOS and I am used to it. I do like customer service and their willingness to assist when I run into any issue.

Cons: Too many modules, should be "all encompassing", e.g. LEMM, iResponse, etc. Also, when the "next generation" of Cactus was upgraded from Cactus Vintage, for existing customers, should have been an automatic upgrade for those with technical specifics, not fee-based.

Overall: Credentialing tracking and ability of providing lists to hospital personnel

Always been positive. The cactus product works for us.

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cactus is always been reliable, Cactus/Symplr keeps abreast of regulatory changes, version upgrades are generally painless, the helpdesk support line is the best.

Cons: I'd really have to think hard about that because its so seldom I hear of any complaints. I checked with other users in our Medical Staff Administration department and no one could think of a single complaint.

Overall: It helps get the big job of managing all our medical staff information organized and accurate, and it does so in a cost effective way.

Very user friendly and does so much more than my previous software, PrivPlus

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to generate all the necessary letters and web crawler information from the verification log for appointments/re-appointments.

Cons: Nothing really comes to mind other than sometimes it seems to be slow. This could be from my system at this end.

Overall: Faster turn around time for processing applications and reappointments.
Ease of sending multiple letters.
Useful reports and sign-in sheets for meetings.
Tracking of CMEs
Have also utilized the program for tracking clearances on the providers, medical staff dues and application fees.

Cactus is the credentialing software my organization purchased.

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I prefer the ease and esthetics of Visual Cactus over the more challenging and unappealing web-based Cactus.

Cons: The web-based Cactus is not as user-friendly as Visual Cactus. Also, it does not interface with my organization's other programs.
**This review is based on my time at the Corporate level. I have recently started with the managed care business unit, therefore my Cactus experience here is limited.

Overall: It keeps all of our provider information in one database for ease of access.

This software is very IT dependent and glitchy. It is not user friendly or intuitive.

Mar 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: The query writing tool and the Credentialing/Verification instances are great for sending dates to the provider and privilege forms.

Cons: Credentialing Manager doesn't send work properly. There are tons of workarounds that make the system undependable and questionable. There is no workflow. Everything is query driven. Queries don't have "Or" statement ability in Visual Cactus. Any change is considered an enhancement which takes months or years and costs money.

Very responsive. customer friendly. Try to get what we need built into the system.

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, easy to teach new users. It's evolving and getting better all the time. I use the Event Reporting system constantly.

Cons: We are not notified when there are changes made. I just found today several new Event types in the Event Reporting system. There are too many variations of the Credentialing program. Need to align everyone onto same platform. Seems to be taking way too long to get us up and running.

Overall: Transparency and full disclosure to needed reviewers.

Cactus is not user friendly.

Apr 09, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Value for Money

Pros: I like the ability to roll all provider privileges forward in mass and like the provider's photo on their bio.

Cons: Cactus is a very cumbersome software to navigate and utilize on a daily basis. There are so many clicks required to accomplish a task such as updating a provider's file; developing merge documents that must align with a query that must be generated prior to the merge document; set up for emailing or faxing documents is a lengthy process.

Overall good. Longtime user 20+ years

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Desktop=ability to bring up multiple provider records side by side. This is critical for cleanup. Viewing the entire form on a screen without scrolling to enter. Web=institution merge

Cons: Desktop version=report building. Support is lacking on Foxpro.
Web=constant scrolling through the form to be able to see/enter all the information. Inability to see forms on a single page. Inability to bring multiple forms up at the same time in a tile format

Priv+ has made tracking & reporting very easy, now that I've had more training on how to use it.

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the tracking features that it offers and the ability to create data reports specific to what I'm looking for.

Cons: I haven't learned how to used the system enough to have any Cons to anything yet, so I really do not have a valid comment for this section.

Overall: We have a back up tracking system to our credentialing department that allows us to track multiple areas of a providers appointments, privileging, on staff dates, and focused & ongoing professional practice evaluations all within one system.

I've used Cactus for over 20 years

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User the Visual Cactus version is very friendly, great customer support, tons of features and functionality. I believe the price is a value, as I have used it at three local companies, all of whom looked at over software.

Cons: The web version is not as user friendly. It is very different than the Visual version and does not make as much "sense" when trying to figure out where to go in the system to find something or do something.

Recently customer support has been hit-or-miss. Overall I'm happy with the product.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: "look and feel" of web-based cactus is great, ability to create packets and documents to automatically e-mail out of the database is a HUGE time saver, widgets are super helpful

Cons: inability to do more complex queries - i.e. because "work history" and "affiliations" are in the same table I can't filter on two types for the same field. Flat files are very cumbersome to create.

Overall: Much more quickly access data / complete applications - keeping in mind that I build my own profiles and put my own packets together. It's unfortunate that there is not an easier way to create profiles without having to use Crystal reports to do so.

Enhancements to the system are expensive. The new web based software is not easy on the eye.

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We have it already and it would be a big endeavor to change software. Staff is trained and it would be too expensive to change.

Cons: Enhancements are too expensive. The recent OIG/SAM querying capability should not be an extra fee. This is should be a basic function. Company has lost "family feel" since it became Simplyr.

Overall: Historically we have benefited, but I would shop around if starting from scratch.

Cactus is the only credentialing software I am familiar with but it seems to meet all our needs.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It organizes all the credentialing information we gather so it is easily found.
The phone support it amazing.

Cons: If we need to get something corrected or customized, it seems to take quite a while to get the final product. We entered the privilege lists manually and it doesn't like to organize it the way we want it within Cactus. It prints the reports ok though.

I am a huge fan of Cactus Symplr. Our health system has had very positive results with the product.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cactus is constantly looking at improving their software and adding additional features to streamline the credentialing process.

Cons: We are experiencing a great dissatisfaction with deploying a new module purchase. The skills of our contact have been less than expected, and the response to our concerns is gravely concerning. Our hope is that this isn't a new trend.

Very user friendly and great support from Symplr Team!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: After using PrivPlus for so long, Symplr was so advanced and very user friendly. There are so many "Bells & Whistles" and the staff are so helpful when you call on them.

Cons: Running reports can be time consuming and trying to get the information needed into one report, even with MyReports report writer.

Overall: Streamline credentialing processes and working more efficiently.

Cactus/Symplr is our first credentialing software product. It has saved us a great deal of time.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Data fields are easy to complete. Will print the IL Credentialing form with most data input.
The Customer Service is by far better than most. There are quite a few customizable fields where you can add data unique to your processes.

Cons: A lot of features I wanted in credentialing software product are an extra cost with Cactus/Symplr.
The reports are not easy to create and print. I always need customer support to create a report that I need.

Overall: 1) Reduced processing time
2) Data easily accessible
3) Provider satisfaction

I have been using Cactus/Symplir for 9-10 years

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, we still have Visual Cactus and it does everything that we need it to do. Database is easy to use to load my providers for sending payor updates to all our networks. Can pull a report quickly using queries.

Cons: Trying to get a flat file loaded into CAQH is beyond me! Sometimes I wonder if the data is correct that is pulled from CAQH.

It's a little frustrating at times with the new web base Cactus

Apr 06, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: I like the fact that there is a dashboard and there is a run box feature that lets me know when a document is ready to print out.

Cons: LEMM in updating of licenses, accessibility and user friendly. Seems like it is harder to learn how to do queries and other reports. My co-worker had trouble with the Dashboard giving an accurate count of providers, etc.

Since the acquisition by Symplr, things have gone downhill.

Apr 02, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Easy of Use. Privilege forms for reference. The ability to attached verified items. Batch print of verification letters.

Cons: Reports get changed and then no one knows how they originally existed and they are never the same. It seems I have to be "ugly" to get anything fixed. Turn around time for tickets seems very slow.

Overall: Easy access to provider's information.

Noticeable degradation in customer service over last year. Some modules need redesign.

Mar 29, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: Flexibility with user-defined fields. Ability to view multiple tabs at one time (I understand this goes away with web)--please fix!

Cons: Degradation in support over last year. Inability to include "or" clauses in query writer (I understand that is resolved with Web version). Disappointing responses to questions.

Overall: Tracking credentialing data. LEMM!

Overall very satisfied

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: New updates and enhancements - new online application process has been wonderfully easy to implement and use. New and existing providers love it!

Cons: cost is a huge factor to adding new features, such as license and OIG monitoring. It's hard to cost justify these types of things when it costs so much to implement and then pay yearly to keep.

We have struggled with Cactus and the way it was hosted.

Mar 30, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Source of truth for us. It makes it easy for the credentialing team and enrollment team to collaborate.

Cons: not intuitive. It is difficult to retrieve data specific to our needs at times. We, as of yet, still have not been able to make mail merge work. APp Central fax back process is awful.

Overall: It has been a good start to taking our credentialing process paperless.

Excellent Product

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use. The Staff is friendly. The use of Bomgar makes its easy to communicate. The Road Shows are phenomenal.

Cons: Support calls are not answered all the time. There is lack of training documentation on the website for App Central or for icommittee . Training Videos on this will be nice.

Overall: Time Saving and also the ability to interface with other products.

I have over 20 years in the Medical Staff Credentialing field.

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money

Pros: I am happy that it is customer friendly! That makes for a lot of the sections to be more useful for many different uses.

Cons: I am not sure that it is the software, but the solid problem is that the customer service has gone ho

Overall: Good product that meets our needs for now. I am concerned about the web product and whether the bugs have been worked out of the new product.

It is not what was fully shown to us during the selling presentation.

Mar 30, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: That I can house all of my providers electronic files in one place and can link the contracted payors.

Cons: A lot of the functions that we were sold on don't exist or don't work. I have sent requests advising that license PSV often don't work. Have ben told that it would be corrected but no follow up was provided. I was going outside of the system to do this prior to eVIPs and I am still doing that. Was told that I could program alerts to get an email reminder. It is a year later and I still don't have a clue how this function works. I am still using tools that I had in place prior to this costly purchase. Running reports can be very convoluted as well.

The system has been easy to learn and use and our account crew has been amazing

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like that I am able to pull up snapshots of our organization at any moment it's needed, as well as being able to pull real-time data. Having all of the rep information easily accessible is very helpful

Cons: It would be nice if I could perform remote overrides from my desktop without having to go to the sign in station

it has been a good tool for us. I think it is pretty easy to learn.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Because we are a large health system, Cactus allows us to capture just about anything we want in queries. It is user friendly.

Cons: There are a few cumbersome steps and I do have a few enhancements I would love to share. A few places could use some updates but I'm hoping these will be fixed once we get on Web-based Cactus.

I am an administrator of CACTUS and I like the application. Their is a lot to learn about CACTUS.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Once you know how to use CACTUS, the application will reduce the amount of work, and increase productivity rate of employees.

Cons: Would like for CACTUS to actually use SQL, and allow us to do our own drilldowns. I know that CACTUS has a query feature, however it is not SQL driven.

Overall: It is an easy application to use

I have enjoyed the "upgrade" to symplr from priv plus. It truly makes this job easier.

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I really like how everything seems to flow seamlessly within the system. There has be no down time with symplr.

Cons: It would be nice if the email from the system was a bit more user friendly. If it would show that it came from my office instead of a different address that is not recognizable to my people.

Capterra-loader

overall it has been a great experience

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: it's easy to use and it can do wonders if you use it to the max. and to its potential in addition to their products.

Cons: when there is an error and they can't figure it out why or and upgrade and can't be upgrade. Or when you have codes that can't be overload.

Overall: Make our credentialing work easier and more efficient.

The system works great for us!!!!

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We really truly love everything about the product. Some of the things that really standout are the standard reports, workflows, master tables and the ability to upload applications/documents.

Cons: I think that license/DEA/Board Certification web crawls would be very beneficial for our organization.

This was existing when I came into my position. I am self taught.

Mar 29, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to look up a provider
Flows into a directory and our on call system
Overall look at status of applications is nice
Easy to review applications

Cons: The reports are not user friendly
It is hard to monitor productivity
Older version not well supported
Implementation did not provide training

Visual Cactus is excellent for credentialing.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Data entry is user friendly. It is easy to set up basic queries. There is some customization allowable. LEMM is a life changer.

Cons: There are some limitations. Cannot query off the audit log, i.e., changes made. It is very costly to have documents revised in AppCentral.

Overall: More consistency and accuracy

Sales people like the ease of use

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The custom reports I can run. I can identify sales reps that are on site, those that are in either yellow or red status

Cons: There is really nothing that I don't like about the system. If there Is any complaint I do not receive notifications when someone in red status attempts to scan in.

It doesn't have everything I need and is difficult to add to

Apr 03, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
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Pros: If you don't need any reports from it, it gives a quick review of the provider. However, reports are difficult to write, feels like you need to have studied programming.

Cons: Not user friendly. Feels you need to have had programming experience to be able to get reports out of CACTUS.

OK Old system changed to Visual and many things not correct initially so this makes it more difficul

Apr 05, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: Reports
Expirables entering physician data
Should not be required to add additional comments/words to submit

Cons: Support is not as knowledgeable and quick as it previously was
Not fully implemented with Visual Cactus
Should not be required to add additional comments/words to submit

We have been very happy with our Cactus software.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cactus is very easy to use and has a lot of flexibility with the queries and reporting. Also, the customer support is excellent.

Cons: Setting up security for users is almost impossible to get right, but fortunately their customer support is excellent and very patient.

This software is not user friendly at all and requires way too many "clicks" to accomplish anything.

Mar 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: I seriously cannot think of anything that I like - a shame that PrivPlus sold out. I have nothing else to say.

Cons: Everything - as stated above - there is nothing that I like about this software. I will be very happy if and when we move on to something else

Cactus is user friendly

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, all in one program. Of all the programs I have used, it is the most straightforward and easy to use.

Cons: Annual support cost is high, especially when you consider how often we use support. Support service has declined.

Overall: makes my job easier

Overall good, but the screens and data need to be able to adapt to the new monitors

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It is easy to use and run reports. I do like the ability to have more than one window open at a time.

Cons: That we are unable to use the "Maximize" function on all screens. Is there a round about way to maximize the screen to included the data?

Symplr is a good basic software.

Apr 02, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: I like the facility reports, that the software is web accessible, I like the dashboard and the previous providers list.

Cons: I don't like that at times I constantly get kicked out of the software. There are too many useless standard reports which makes it hard to quickly find the one I need. I don't like that there is no photo of the provider on the Provider At A Glance screen. I would like an easier way to list a street address versus a mailing address. I would like to be able to rename some fields and the Board certifications screen needs better options.

Always helpful

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to work with and the support I need when I have a question. Easy to move from screen to screen.

Cons: Not being able to pull the program up and leave it instead of having to going in each time I need information.

I have a good experience

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the OIG feature and how easy that is to run that report. Everything seems to flow very well with the features.

Cons: The only thing that I can think of is that it is not able to do continuous querys for the NPDB so therefore we are not using the add on because we need continuous querys. It would be nice if you could add the Death Master to CACTUS. ECHO has already done that.

From switching over from a different program up to current everything has been great.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Everything that I needed was a part of this program. I continue to find even more features and short cuts that save me time.

Cons: Nothing that I like least, just that we want to look at and possibly add on some other packages that would require us to move over to the Cactus format and not sure what will all be involved with that if its decided to look at the extra features.

Have used Cactus software for 9+ years and have never had an issue with the program.

Apr 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Easy to use. The customer support is awesome and they are always helpful and quick to follow-up if a resolution cannot be done over the phone. They always go above and beyond.

Cons: Some of the functionality from Visual Cactus -> Cactus was taken away, making it harder to use. If you are not in a fully paperless environment, Visual Cactus is still the way to go.

I have not had a very positive experience with CACTUS.

Apr 02, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Actually, nothing stands out. I have used many databases associated with medical staff services tasks, and there is nothing that would make CACTUS a superior system.

Cons: To be fair, I was not a part of the selection of fields, features, etc. What we have here does not help as much as I would expect a database to help - with our many tasks in this office.

It's been a horrible experience.

Apr 03, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Value for Money

Pros: The write-in privileges are easy to do. Unfortunately I do not have any additional pros and I would not recommend this product to other medical staff professionals.

Cons: It's not set up for a CVO. It takes me twice as long to complete my job then prior to using this software. Also, we received training on the Cactus web version and when the system was pushed live we were on visual Cactus. I don't think we received appropriate training and were set up for failure.

I love the product

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to use from a DART appointment standpoint, this provides a lot of necessary functionality for our facilities.

Cons: I love that there are so many options and functions within the software but it also makes it bulky and difficult to find things and as a result many functions go unused

Nightmare

Mar 29, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: It is not designed to use in a regional approach. Vendor not amenable to suggestions for improvement. Conversion severly flawed yet vendor not willing to accept any responsibility. Work takes much longer than with previous software. Many more clicks, not designed to be user friendly. Would never recommend.

mostly good

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the online application and the capability of affiliation letters for public use. This has saved a lot of valuable time.

Cons: I love the ability to create my own reports and letters but there are too many steps in preparing this information.

This makes working with the government easier

Jul 06, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: No one likes trying to challenge the government and all their in's and out's but this does help a lot.

Cons: This program does not change as fast as the government. But that really is it's only limitation I would say.

Overall: great way to navigate the government

Used 8 yrs. 2 hospital systems. Used for hospital credentialing, managed care and prov enrollment.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There's always a way to accomplish goals quickly. Just have to figure it out or call for help. Customer service is outstanding.

Cons: I just think that if you selling your services to a hospital, some features should automatically come along with a system where verifications are performed. Standard package should include LEMM for (state license, DEA and board cert).

Overall: Ease of tracking processes and renewals.

Symplr has been a great system for me.

Apr 05, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: It is web-based therefore, I can use it from anywhere with internet access. Reports are easily accessible.

Cons: You have to actually go into documents to find the certain document to delete..you can't delete from the verification log.

I feel like we have had to figure out a lot of things on our own. Holes in training.

Mar 29, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: LEMM!!! AppCentral and queries. Web based. Support desk is usually very helpful. It helps that we can share our screen.

Cons: User security access is not easy to learn. More training would have been very helpful. We spend a good bit of time figuring things out on our own.

Overall: LEMM makes monitoring very easy. The online application helps eliminate much of the data entry.

Great comparing to excel spreadsheets

Apr 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the queries would be my most favorite, able to keep all information in one place and attaching screen shots or pdf are wonderful

Cons: Not able to truly use for our contracts with insurance companies, a few other "small" things here and there.

Overall: Able to share the information with our co-workers on a daily basis of all changes and updates as they occur.

Our conversion was not a great conversion. We are still doing data clean-up to our data since 07/17.

Apr 05, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: The privileging section is really easy to work with. Very easy to add privileges in to Cactus. Creating queries are user friendly.

Cons: Cactus is not currently set up for a Regional Central Verification Unit to use. The sharing of data fields is not a good idea due to another entity can come in and change your data.

Worst experience with CACTUS.

Mar 30, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The Dashboard that my staff member helped developed with CACTUS, which is promoted to other customers.

Cons: We were sold a module that does not function as sold and couldn't get the product installed. Told different things from different departments. If I could justify changing products to my Admin. I would.

OK but less flexible than expected

Mar 29, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: We like the Dashboard, the LEMM module, the relative ease in creating queries, and the user interface

Cons: Lack of flexibility in table connections involving Assignment form, field character size and function, exporting, communications functionality, mass movement of providers to different address, worksheets. Customer support is often not available and sometimes of limited help.

Very good application with good support and free of problems.

Apr 03, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I'm not a user of this application but I implemented it, and implementation was very smooth and application problems is almost nothing.

Cons: We are using version 3 and it is hard to add a group of users directly to the application. The way to manage the visual cactus password by changing it first in the application level then going and change it from the database level.

Wonderful

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer support was great. They quickly resolved my complex problem and got us back up and running.

Cons: The mix of the Visual Cactus pieces alongside of the Web Cactus make a lot of the configuration complicated and difficult to troubleshoot. I'm looking forward to the day you have it consolidated.

Simple, Easy, Helpful

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the organization and simplicity that this system gives me with maintaining my credential files.

I used it for several years before changing to a different role where I no longer use it.

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I cannot say since I don't currently use, but being in the cloud versus local installation is great.

Cons: There are limitations to customize (versus configure) the application. I feel customers should have that option.

Overall: Time savings when data is entered correctly and consistently.

I don't use the Cactus application, but am on the support end of its use.

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Whenever there is a problem that I cannot resolve Cactus Support is always ready to help. There staff is very well trained, and have always been able to help me resolve the problem.

Cons: The use of the software is not always clear. I don't think we use the Cactus application to its full capability.

Overall: We were able to decommission an old database because we migrated to Cactus.

good concept, needs a little further expansion to handle large clients and diverse functions beyond

Apr 11, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: pretty flexible, good customer service. would like to see better UI design to summarize provider data beyond credentialing (ie, networks) without having to dig too deep. Facility and Group modules are duplicative...requiring user to load duplicate records.

Cons: too focused on credentialing rather than network management data model has redundant fields and not too easy to add new things.. trouble handling large volumes using web services.

Excellent program

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the ease of which to enter information. Each section is very user friendly. Forwarding saved information is fast and easy with this program.

Cons: I don't really have any Cons at this time. Perhaps maybe later once we begin to utilize the system more efficiently.

Overall: Access is web based and very user friendly.

Very limited software program that refers to itself as "Credentialing software"

Mar 29, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Can edit drop down from within a provider profile.

Cons: Extremely limited functionality unless you purchase all the modules necessary to make the program run as it is advertised (as credentialing software). Cactus is a blank shell with nothing but money making modules that must be added. Crummy program

Being somewhat new to this software, I am finding it to be a bit time consuming to navigate my way t

Apr 03, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the tiered access level feature. Also the Dashboard features and Mapping to documents and video tutorials. Have to say trainers are really good too.

Cons: Most times it feels as though everything has an additional cost. From trainings offered to modules needed. In addition, there seems to be a great deal of required customization with fields and how to store data needed.

Good experience so far.

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is intuitive. It's easy to find data as it is placed in fields that make sense. With the query feature it is easy to find your filters using paint on and then export to an excel spreadsheet

Cons: While I like the queries, I am having difficulty creating forms and documents. This does not make sense to me. Will need additional training.

Overall: Easier to run queries. Great support team.

terrible. The team has been very slow and there have been multiple errors

Apr 02, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I am struggling to identify a pro. We bought a Cactus product not the product we received
We are very sorry we made the move to your product
Not one user in the organization Is happy

Cons: too many errors
Too long to install
Installation team has not seemed knowledgeable ( New Team better). We have been working on this for six months

Our experience with purchasing this software has been a challenge right from the start.

Mar 29, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Query aspect is the only thing useful in this software in my opinion. Other than that, I regret the purchase.

Cons: Does not do the things I was promised it would do by the salesman who came out to demonstrate it for us.

Overall: So far, I see no benefits.

I'm halfway into training and this is the easiest software to navigate through.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is laid out wonderfully. Easy navigation from one thing to another. Great support team and the trainers are excellent.

Our trainer was excellent! However, the new software was not as visually snappy as I had expected.

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: A lot of features are more easily accessible, and more intuitive, but it will still take time to get used to.

Cons: The colors are not clear, and it's much harder to read. Hope Cactus will consider making it better.

Better than our last program. Still some improvements possible

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of use and lots of places to store info. 1 button push to download verification of license info.

Cons: Missing some fields and have to improvise other fields. Password management would be a great feature.

Everything is fine

Apr 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of getting around and accurate information. The cost is affordable. Updates are quickly released.

Cons: I do not have anything to submit at this time. Thank you for allowing me the opportunity to express my views.

Have not had to use customer support and I do not know the fees involved as I am not in that departm

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. I have not had any problems with the features I have used so far. I had not used this software before coming to this facility. I really like it.

Cons: I have not had issues with this product therefore, I do not have cons to list. Its been easy to use with no training necessary.

Fast and Efficient use.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: The email evaluation for peers and affiliations is short, concise and is patterned after our own evaluations. It is well structured and easy to use.

Cons: I do not have any CONS concerning this application. Every portion of this system seems to work well.

Overall: Paper & time saver.

Symplr Could Be a Little Simpler

Mar 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Overall, not bad software. Several slight alterations could make this a fantastic system, and much more user friendly.

have had limited exposure at this time

Apr 03, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: What I like most about this software are the screen layouts have a smoother flow than the previous cactus.

Cons: What I like least is having to manually save the query results that previously saved automatically to the Visual Cactus folder on the hard drive.

excellent

Apr 02, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Sqlserver database -
Good customer support
I don't use the software, I report on it and I helped on an implementation. I also am an administrator.

Cons: I had a good experience working with the rep and the rest of the team for a cactus implementation of a new entity. Everything went smoothly. I was in IT and I coordinated, oversaw and tested the implementation.