# symplr Provider Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is symplr Provider the right Credentialing solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151924/symplr-provider/reviews --- symplr Provider 3.6 (117) [View alternatives](https://www.capterra.com/p/151924/symplr-provider/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of symplr Provider Ease of use 3.5 Customer Service 3.7 ## Pros and Cons in Reviews Chandan C Associate DirectorMarket Research, 10,001+ employeesUsed the software for: Less than 6 months. “Easy to implement“ June 17, 2024 RS Rachel S Sales RepMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Worst customer service“ May 15, 2024 Kelita E Nutrition Assistant Food & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The product is easy to use.“ December 2, 2022 RS Rachel S Sales RepMedical Devices, 51 - 200 employeesUsed the software for: 1-2 years. “Terrible experience.“ May 15, 2024 Kelita E Nutrition Assistant Food & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Very user friendly and the program is wonderful“ December 2, 2022 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barbara P. Manager, CVO, Baystate Health, Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "overall it has been a great experience " April 3, 2018 4.0 Make our credentialing work easier and more efficient. Pros it's easy to use and it can do wonders if you use it to the max. and to its potential in addition to their products. Cons when there is an error and they can't figure it out why or and upgrade and can't be upgrade. Or when you have codes that can't be overload. Review Source KG Kristen G. Performancy Improvement Specialist Hospital & Health Care Used the software for: 2+ years ### "Symplr Event Reporting System is user friendly and the customer support is quick and knowledgeable!" December 5, 2019 5.0 Our overall experience is EXCEPTIONAL! Pros We love the ease of use for our caregivers! Customer support is quick and helpful! Cons We really have no issues as they are fixed within an hour via their customer support team! Reason for choosing symplr Provider The ease of use, the customer support team is amazing, and our support overall is quick and efficient! We love symplr so much that we're moving to their credentialing system next! Review Source KR Kris R. Director, Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "Not what we expected." May 22, 2019 2.0 Upper management talks the talk, but are not good with follow through. Pros Trainers are good and so is support, but the initial build of the system and clean up from conversion is the client's responsibility - very time consuming. Cons \-LEMM (web crawler) only works for MD/DO state licensure boards, it will not perform web crawls for DPM, DDS, etc. Also, the LEMM "bucket" (after it has performed a webcrawl and results sent back) has to be cleaned out daily. It's like having another email inbox to manage, and saving the results to the system for each individual provider. Very time consuming. -OIG/SAM query - you can do a monthly sweep of the entire medical staff, but it will not provide a report to show evidence of completion. -Mass uploads - when large groups renew malpractice insurance, you can only do a mass update to change the expiration date, you cannot mass upload the certificate of insurance (COI) to each provider in the group. It's a manual process to save the COI to each practitioner's file. -Uploading documents - what symplr refers to as images - you can click on a PDF file from your computer and drag it over into the system, but you cannot click/drag/drop a PDF from an email attachment. You have to save the email attachment to your computer, then click/drag/drop. Extra step. -Primary Source Verification - you can go to various Board, NPI, etc. websites and the system will create a PDF to be saved to a practitioners file; however, this feature will not work for AMA/AOIA website. Same extra step as above. -Letters -have to create your own letters and forms (affiliation, peer reference) within the system-functionality is the same as Microsoft Word, but it's not Word-very cumbersome. Review Source VR Verified Reviewer Medical Staff Department Manager Hospital & Health Care Used the software for: 2+ years ### "Very Powerful " September 17, 2019 5.0 this program is a very powerful program and when used correctly is a valuable tool in the credentialing process. I don't have much experience with other programs but what I have experienced I am impressed and am fairly happy. even with the cons I listed, I would and do plan to stay with this program. Pros Makes tracking Privilege dates, license expirations....a snap.... easy to pull reports and fairly easy to input. Cons we switched from Visual Cactus to web based Cactus and the transition has not been very smooth. most of the bugs have been worked out but not all. it would have been best if Cactus/Symplr had worked all the bugs out ahead of implementing the new product. Reason for choosing symplr Provider consistency Review Source Kelita E. Nutrition Assistant Food & Beverages Used the software for: Less than 6 months ### "My Review" December 2, 2022 5.0 Pros The product is easy to use. Very user friendly and the program is wonderful Cons I don't have a least favorite thing because I have no complaints Review Source VR Verified Reviewer Provider Enrollment Supervisor Hospital & Health Care Used the software for: 2+ years ### "Very unhappy with customer services and overall experience." April 5, 2018 2.0 Pros I like the fact that our Provider Enrollment Team can share information easily with the Credentialing team. Cons Customer services has been awful and we have been sold a product that for the last 5 months has not done what we were promised and we just keep getting the run around and excuse after excuse. Always someone elses fault or another department or have to get the correct people on the call even though every week we are told the same thing. I understand the first couple of calls but when you tell me that you are going to get the correct people on the next call that is what I expect not to have to be told the same thing again and again after spending the time and money our facility has. Review Source VR Verified Reviewer Credentialing Specialist Insurance Used the software for: 2+ years ### "Cactus is the credentialing software my organization purchased." April 5, 2018 3.0 It keeps all of our provider information in one database for ease of access. Pros I prefer the ease and esthetics of Visual Cactus over the more challenging and unappealing web-based Cactus. Cons The web-based Cactus is not as user-friendly as Visual Cactus. Also, it does not interface with my organization's other programs. \*\*This review is based on my time at the Corporate level. I have recently started with the managed care business unit, therefore my Cactus experience here is limited. Review Source KT Kristie T. Professional Practice Evaluation Program Manager Hospital & Health Care Used the software for: 2+ years ### "We have been very happy with our Cactus software." April 2, 2018 5.0 Pros Cactus is very easy to use and has a lot of flexibility with the queries and reporting. Also, the customer support is excellent. Cons Setting up security for users is almost impossible to get right, but fortunately their customer support is excellent and very patient. Review Source VR Verified Reviewer Associate Director Market Research Used the software for: Less than 6 months ### "A good tool for all data management but it needs a bit improvement " June 17, 2024 4.0 Pros 1\. Easy to implement 2. Good dashboard and looks neat 3. Easy login options provided Cons 1\. Transition management was not smooth 2. Integration needs multiple attempts 3. Customer care needs to be more people centric Review Source VR Verified Reviewer Senior Database Administrator (Manager) Used the software for: 1-2 years ### "I don't use the Cactus application, but am on the support end of its use." March 30, 2018 4.0 We were able to decommission an old database because we migrated to Cactus. Pros Whenever there is a problem that I cannot resolve Cactus Support is always ready to help. There staff is very well trained, and have always been able to help me resolve the problem. Cons The use of the software is not always clear. I don't think we use the Cactus application to its full capability. Review Source MJ Melissa J. Manager, Medical Staff Services Used the software for: 2+ years ### "Declining service in the recent past and recent increases in cost will make us do a good ROI." March 29, 2018 4.0 Pros The functionality of the database and ease of use in finding things on the screens. The ease of creating easy queries is great. Cons Letter revisions, customer support is declined. The company has grown too large, taken on too much and forgotten about the client/end user. Fragmented sections of the company that make you call the other section - Symplr needed stuff for peer review and I had to call Cactus to get them. This is not good customer support. Requests to the help desk aren't handled timely. Long time account managers are changed for no apparent reason. All in all, I have gone from a very happy customer to being on the fence about the new organization. Review Source AC Andrew C. Systems Analyst Hospital & Health Care Used the software for: 2+ years ### "Symplr / Cactus" May 22, 2019 5.0 The software is solid and functions as expected. Symplr support is very helpful and take the time to come to a resolution. This is used by our centralized verification office and medical staff offices across the health system. Pros \- Flexibility to track providers in a variety of scenarios - Queries and documents are very user friendly - Integration with other Symplr hosted products - Suite of Cacti products provides needed information for various groups Cons \- No function to merge duplicate providers Review Source PR Paul R. Credentialing Supervisor Used the software for: 2+ years ### "Overall Cactus I am pleased with the CACTUS software program and it's functionality." April 2, 2018 4.0 Pros Ability to track in Credentialing instances what verifications have been sent out and received. Ability to create widgets on the dashboard and track upcoming expirables is a great feature. Cons For a short period of time at a previous job, I used another credentialing software. The one thing I liked about that software was the auto verification and summary of those auto verifications at a glance to know OIG, SAM, Licenses, DEAs, ABMS were all automatically verified or all able to be ordered in a batch at any time. Cactus does have that functionality to some extent, but I think there is room for improvement. Review Source BS Bobbie S. Medical Staff Services Manager Hospital & Health Care Used the software for: 2+ years ### "I have been a Cactus User for many years. " April 5, 2018 3.0 It was the first credentialing software used at our facility. It helped to facilitate efficiency in the credentialing process, but did not get us to a fully electronic process. Pros My familiarity with the software. We were not able to expand on the use and move to a fully electronic office due to constraints of the software we utilize. Cons Many folks find it complicated and hard to navigate (not intuitive). I find some of the data fields we enter cannot be generated in reports. The software seems to be more geared to managed care organizations than hospitals. Review Source KC Kevin C. Sr Analyst Applications Hospital & Health Care Used the software for: 2+ years ### "Always been positive. The cactus product works for us. " April 5, 2018 5.0 It helps get the big job of managing all our medical staff information organized and accurate, and it does so in a cost effective way. Pros Cactus is always been reliable, Cactus/Symplr keeps abreast of regulatory changes, version upgrades are generally painless, the helpdesk support line is the best. Cons I'd really have to think hard about that because its so seldom I hear of any complaints. I checked with other users in our Medical Staff Administration department and no one could think of a single complaint. Review Source DW Denise W. Director, Medical Staff Services Hospital & Health Care Used the software for: 2+ years ### "Cactus is not user friendly." April 9, 2018 2.0 Pros I like the ability to roll all provider privileges forward in mass and like the provider's photo on their bio. Cons Cactus is a very cumbersome software to navigate and utilize on a daily basis. There are so many clicks required to accomplish a task such as updating a provider's file; developing merge documents that must align with a query that must be generated prior to the merge document; set up for emailing or faxing documents is a lengthy process. Review Source DF Debbie F. Medical Staff Coordinator Used the software for: 2+ years ### "I've used Cactus for over 20 years" April 2, 2018 5.0 Pros User the Visual Cactus version is very friendly, great customer support, tons of features and functionality. I believe the price is a value, as I have used it at three local companies, all of whom looked at over software. Cons The web version is not as user friendly. It is very different than the Visual version and does not make as much "sense" when trying to figure out where to go in the system to find something or do something. Review Source SD Stephanie D. Director, Medical Staff Services Civic & Social Organization Used the software for: 2+ years ### "Enhancements to the system are expensive. The new web based software is not easy on the eye. " April 5, 2018 3.0 Historically we have benefited, but I would shop around if starting from scratch. Pros We have it already and it would be a big endeavor to change software. Staff is trained and it would be too expensive to change. Cons Enhancements are too expensive. The recent OIG/SAM querying capability should not be an extra fee. This is should be a basic function. Company has lost "family feel" since it became Simplyr. Review Source SW Stacy W. Medical Staff Coord Hospital & Health Care Used the software for: 2+ years ### "Very user friendly and great support from Symplr Team!" March 29, 2018 5.0 Streamline credentialing processes and working more efficiently. Pros After using PrivPlus for so long, Symplr was so advanced and very user friendly. There are so many "Bells & Whistles" and the staff are so helpful when you call on them. Cons Running reports can be time consuming and trying to get the information needed into one report, even with MyReports report writer. Review Source AT Amy T. CVO Manager Used the software for: 2+ years ### "Since the acquisition by Symplr, things have gone downhill." April 2, 2018 3.0 Easy access to provider's information. Pros Easy of Use. Privilege forms for reference. The ability to attached verified items. Batch print of verification letters. Cons Reports get changed and then no one knows how they originally existed and they are never the same. It seems I have to be "ugly" to get anything fixed. Turn around time for tickets seems very slow. Review Source SH Sherri H. Credentialing Specialist Used the software for: 2+ years ### "I have been using Cactus/Symplir for 9-10 years" April 2, 2018 5.0 Pros Easy to use, we still have Visual Cactus and it does everything that we need it to do. Database is easy to use to load my providers for sending payor updates to all our networks. Can pull a report quickly using queries. Cons Trying to get a flat file loaded into CAQH is beyond me! Sometimes I wonder if the data is correct that is pulled from CAQH. Review Source MK Michael K. IT Hospital & Health Care Used the software for: 2+ years ### "Excellent Product" April 2, 2018 4.0 Time Saving and also the ability to interface with other products. Pros Ease of use. The Staff is friendly. The use of Bomgar makes its easy to communicate. The Road Shows are phenomenal. Cons Support calls are not answered all the time. There is lack of training documentation on the website for App Central or for icommittee . Training Videos on this will be nice. Review Source KK Karen K. Vice President, Professional Affairs Hospital & Health Care Used the software for: 2+ years ### "Symplr" May 28, 2019 4.0 Pros The best part of the software is ease of used and the availability of customer support. Cons I would prefer more user defined fields. Review Source SH Shannon H. Medical Staff Coordinator Hospital & Health Care Used the software for: 2+ years ### "I have enjoyed the "upgrade" to symplr from priv plus. It truly makes this job easier." March 29, 2018 4.0 Pros I really like how everything seems to flow seamlessly within the system. There has be no down time with symplr. Cons It would be nice if the email from the system was a bit more user friendly. If it would show that it came from my office instead of a different address that is not recognizable to my people. Review Source SW Sara W. Manager Hospital & Health Care Used the software for: 2+ years ### "Visual Cactus is excellent for credentialing." April 3, 2018 4.0 More consistency and accuracy Pros Data entry is user friendly. It is easy to set up basic queries. There is some customization allowable. LEMM is a life changer. Cons There are some limitations. Cannot query off the audit log, i.e., changes made. It is very costly to have documents revised in AppCentral. Review Source Similar Products Featured